El cliente no dejó un comentario.DANIEL G.
Customer Reviews for The Car & Truck Repair Shop
(Distribuidor de U-Haul del vecindario)
Elmhurst, IL 60126
(Frontage 4 Rd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7:30 a. m. - 5 p. m.
- Vie.- sáb.: 7:30 a. m. - 5:30 p. m.
- Dom.: 8 a. m. - 1 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kathleen R.
El cliente no dejó un comentario.Sean S.
El cliente no dejó un comentario.TOM S.
Great rentalDavid W.
I booked the 26' truck online.. But when I reached they do not have it and they gave me 20inch which made me double trips.. And also I saw they would refund me 50$. Please let me the procedureSantosh Kumar P.
People were great to deal with & will use them again, as well as recommend to family & friends.HARRY H.
App did not work properly when returned, kept starting over after taking odometer pictures. Website worked instead though.Michael J.
El cliente no dejó un comentario.Gary M.
El cliente no dejó un comentario.Douglas C.
User up reservation at a lii ok cation close to me and confirmed , then 1 week later I was told I had to p/u at another location 13 miles further so I had to pay for 26 extra miles . I asked for some kind of credit and was told $50 , but never got itDavid J.
They went out if their way to help me when my movers did not show up. I can't tell you how much this is appreciated.Thomas J.
El cliente no dejó un comentario.bogdan M.
I have no additional commentsJon B.
El cliente no dejó un comentario.Matt F.
El cliente no dejó un comentario.Darren S.
We've used them 3 times since March, 2021 and will keep using/recommending them! Excellent service, always has equipment ready when promised.Donna W.
Nothing, this was a first-class experience! I especially appreciated the friendliness of the woman who helped me, and how clean the truck was.LINDSAY R.
Very good experience- was in and out in no time. Perhaps clearer indication for where to park the truck upon return, but all-in-all, I had no issues.Daniel K.
It w a s hard to get hold of the various locations. I finally got someone from a nearby location who searched for a 5x9 trailer and they said one was not available. But I tried to call the 633 Il-Rt 83 location once more and that time someone picked up and reserved me a 5x9 trailer. It was perfect for the job. Nice friendly customer service also.Olive K.
El cliente no dejó un comentario.KHALED G.
El cliente no dejó un comentario.garviala M.
Very friendly and helpful. Unhooked for me. Thank you!! Will be using them again in August.MICHAEL M.
El cliente no dejó un comentario.Patrick J.
trailer leaked and alot of things got wetdouglas O.
El cliente no dejó un comentario.JESS D.
El cliente no dejó un comentario.Meaghan Z.
El cliente no dejó un comentario.Christine S.
We rented a one way truck but the location did not have that available. They were nice enough to give us another truck after a two hour wait but we had to return it back to the same location which was very inconvenient. UHaul reservations needs improvement.Therese R.
El cliente no dejó un comentario.Ocie H.
The truck was not ready in the location I selected and nobody called me in anticipation. The truck was not clean and have no windshield cleaner, etc.Horacio M.
El cliente no dejó un comentario.Mary P.
El cliente no dejó un comentario.Michael L.
Friendly staff, very helpful hooking up trailer, good rates. What more could you ask for?Dick B.
El cliente no dejó un comentario.THOMAS S.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Nicholas N.
El cliente no dejó un comentario.Tom R.
El cliente no dejó un comentario.Chris K.
El cliente no dejó un comentario.Saverio G.
The staff is very friendly and helpfullRay F.
Personable, caring and very understanding! Couldn't get any better!!THOMAS M.
Helpful and nice people running facility.Eric F.
El cliente no dejó un comentario.ITZIA V.
The truck was very loud and sounded like engine was struggling to run. People were very nice that gave the truck though.Michael B.
The visit started off well enough. The lady that helped me was very kind and got me on my way quickly. There was also a gentleman sitting at the front eating his breakfast and was angry they messed up his order which was a bit off putting. That belongs in the breakroom, not at the front desk where customers check in. After that it only got bad. The van had somebody's gum wrappers and trash in the cab, which I made an extra stop to throw away. When I was returning the van, I stopped to put gas back into it. I put well over what I used just to be generous and what do I get? An $11 charge on my bill saying not enough gas was put it in. Not only was enough put in, MORE than enough was put in. This is an extremely shady practice and to be honest, comes off as a scam. I was first tempted to contact BBB but instead, let it go and just decided I will never use this service again and certainly will not be recommending it to anyone.John K.
El cliente no dejó un comentario.Frank F.
Everyone was very friendly and helpful. Thank you.MARY B.
The woman at the front desk was super friendly and helpful. One of the nicest and politest customer service person I Have had. GraciasDOUG D.
El cliente no dejó un comentario.KENNETH K.
Very helpful and friendly.Wayne S.
El cliente no dejó un comentario.JOHN M.
The personnel at this location are helpful snd courteous. However, the enclosed trailer I rented was dirty on the inside. It appeared that the previous renter hauled rusty car parts or something similar. Even though I swept out the trailer, the luggage and gear I hauled cane out with a rusty red dust all over them and ruined the luggage and a couple bike seats snd grips I was hauling. Disappointing and expensive to replace.Brent G.
Staff could not have been more accommodating. They showed interest in our needs and strived to help us accomplish our goal. The service felt personal and not just a transaction. Would absolutely recommend this particular location to friends and family.Danny B.
The size of truck we had reserved was not available Otherwise staff were helpful and courteous.Peter G.
El cliente no dejó un comentario.Keith O.
Great customer service! Staff was very friendly and helpful, both to me and to the customer ahead of me, who was impatient and rude while they remained composed and professional. The trailer that I rented was in great shape and worked perfectly for moving my new used swing set.Justin B.
Price less per mileCalvin B.
El cliente no dejó un comentario.Maria J.
El cliente no dejó un comentario.robert P.
The people were rude and slow.Judie P.
The rep was personable made our pick up easy!!Gabriella D.
The people at this location were nice and friendly. The drop-off of my vehicle was quick and smooth. I did have to wait an hour for a ride after returning the vehicle (which is not U-Haul's fault of course) but there was no place for me to sit while I waited. The facility was nothing to brag about. The inside of the van had debris from previous use that had not been swept out. I had a miserable time at pick up. It was after hours so I was relegated to using the App. When it came time to locate the vehicle the vehicle number supplied to me looked like a license plate number. I could not find a plate number to match. I called and waited on hold for several minutes outside and it was very cold and windy. Finally someone pickup up the line didn't say a word and hung up. So, then I had to call back and wait some more. I concurrently received a text message stating someone would call me. That never happened. At some point my check-in was cleared and I had to start all over. The App wanted me to provide an alternate phone number for myself so i gave it my office number. Then it wanted to call/text someone to verify who I was so, I gave the name of my employee and the office number again but, it didn't allow me to use the same number for both. This added to an already frustrating experience. I finally figured out on my own that the vehicle number was printed on the bumper. Then I was able to get my vehicle. The entire process took close to an hour. This is far too long under ideal circumstances and then when you live in a cold weather climate it becomes unacceptable! It would be nice if you could begin the process a head of time. If this is already a possibility then it should be communicated somewhere--and maybe even recommended.Curtis C.
Very nice couple working there. That were most helpful picking up and dropping off trailerEDWARD M.
Compassionate representativesLouis W.
They asked me if it would be okay to send me the bill later and I agreed. They then falsified the miles driven, the return window and ended up overcharging me by at least $80. I hope someone actually reads this and reaches out to me before I report them to the city of Elmhurst and the BBB. Calling store in the morning to ask for a refund.KYLE C.
Very professional, and prompt servicePaul K.
They are so friendly and respectful. I recommend this location they are so professionalBernard V.
El cliente no dejó un comentario.Stephen D.
El cliente no dejó un comentario.Przemek M.
El cliente no dejó un comentario.DAMIR C.
El cliente no dejó un comentario.Mary E.
The equipment was ready to go when I arrived. The staff was on top of everything. They were friendly and professional. Rented from this office less than one month earlier. Good people.CARL R S.
Keep up the excellent work.Naim D.
Everything was outstanding! From the person who made the reservation to the clean truck and to the fabulous customer service. Highly recommend!CARLOS C.
El cliente no dejó un comentario.MICHELE P.
El cliente no dejó un comentario.ENIAN S.
Extremely great service and facility! Very accommodating and friendly. I would definitely recommend this location!Michael M.
Personal amableMohammad K.
Great place!! People were very friendly they went above and beyond! I was renting a motorcycle trailer to haul my bike the day after it snowed and they had it inside nice and dry ready to go!John A.
I would recommend this location for the service. Jean answered my questions when I called and was very efficient and friendly and vehicle pick up and drop off. The truck had a left over coffee cup and some garbage in the beverage holder. Truck tire was extremely low and happy uhaul rep filled it right before I left. Change engine oil light was on for 300 miles of driving.Rebecca V.
The location was great. My concern is with the website. I got a confirmation that everything I had asked for was available. Then I got a phone call to pick up a truck in a totally different location. Thankfully Jean at the elmhurst location really helped me out. The website never said maybe I wouldn't get what I had ordered.Nancy B.
El cliente no dejó un comentario.Nicholas D.
El cliente no dejó un comentario.Jim P.
I had requested a truck but the lady called me before my scheduled pickup time to tell me no one was there to shovel off the 9â€ (or so) of snow in the bed. She asked if she could change my reservation to a van. Of course this worked out for me, but just something to keep in mind. Also, I had to dig the van out of some ice because it was stuck and the wheels kept spinning. Again, not a big deal but I guess that's what I get for trying to pickup a moving van in 10 degree weather. All in all, it was convenient and my task was completed successfully.Jason S.
El cliente no dejó un comentario.EREN K.
very helpfulEric K.
I really appreciated the friendliness and helpfulness of staff. Seemed to genuinely care about me & my move. I have already recommended to my friendslynn B.
Robert/Bob was super helpful, and turned what would've been a terrible experience into a positive one. He helped a lot to assist in getting me a rental the same day I needed itBRENDAN T.
El cliente no dejó un comentario.Joel P.
El cliente no dejó un comentario.Nicholas N.
El cliente no dejó un comentario.David V.
El cliente no dejó un comentario.Roland R.
Make it clear in online pick up process that the number of vehicle is not license plate number.Adam P.
El cliente no dejó un comentario.Karen K.
El cliente no dejó un comentario.Eleni S.
Front desk staff incredibly nice and helpful. Need to have a electrical connection for audi and foreign vehicles thoughJEFF P.
The lady who works here is very kind and sweet. We had a conversation about the printer ink being very pricey. The location looked a little shady at first and could use more parking, but overall I was 10/10 happy with the customer service and experience. I will be coming back and recommend this location to others.Trevor L.
El cliente no dejó un comentario.WILLIAM B.
I don't have any suggestions for improvement. I really like this place and have used it the first time we moved this year. I would do it again. Everyone is accommodating and so nice and it works seamlessly for us.Kathleen M.
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