Front rotors are warped and needs to be replaced.
JEAN-GUY R
Customer Reviews for The Cap Stop Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos
Larry Is so helpful and professional and has the best equipment.
DARLYN MGreat service
JUSTIN MLarry was a consummate professional and so friendly. Will highly recommend this location to friends and family.
Benjamin HLarry doesn't seem to care whether or not a trailer has been cleaned for the next customer to use. I rented a trailer to move my sons tool boxes and couldn't have done it unless I swept and cleaned out the extensive loose gravel, hardened cement in front of the ramp making it impossible to roll anything across it, broken pieces of skid that filled a 5 gallon bucket, a couple tied owns, and some other loose trash, all of which shouldn't have been there for me to clean (took 15 minutes or so to chisel the concrete out). Larry said: it's a utility trailer. I said it's there to use for whatever purpose a customer chooses (within reason). However, per the U-Haul agreement "i" signed, I was to have it clean upon return. I will not ever buy anything or rent anything from Cap Stop.
JOSEPH SVery easy process. Larry was professional and nice . Definitely will go back!
JASON ADon't change the pricing the hour before I arrive. Price went $482 on my account when I left to go to the shop. Price was $608 when I arrived. $126 difference in just the rental price. Add in tax and it was $150 too much from what I agreed to on July 1 and what I expected to pay on July 19. Now there was a slight deduction in the expected price of the pads, from $24 down to $10. . . but in the end - - - Total should be $602 + tax, not $714 + tax
Edward DEmployee was so kind and informative. Everything was straightforward and we were grateful they were open on the 4th of July!
Anna OThe breaks on the truck were borderline dangerous. This truck SHOULD NOT be driven until they are fixed. This is a danger to everybody on the road. The rotors were so warped it felt like they were going to snap off any second.
Tyler SCustomer service was second to none. Absolutely the best. Larry certainly takes pride in his work and is very very knowledgable. He was a great help in walking us through the rental process, hookup process and safety processes. Would certainly recommend renting from this location.
Terrence HWould use them again. Easy transaction
Shelley SLarry was very accommodating and a fair price!
PETER R | Overall ExperienceLarry was amazing as always! Friendly, helpful and took the time to go over the equipment. I would recommend this location to anyone wanting to rent a U Haul. Thanks!
Dan SMy experiences with this location have bin superb. This location is my go to spot no matter where I'm going. Larry does a great job taking care of our business.
gary fGreat service
Greg MNo improvement possible. Larry Dionne was very easy to work with. No delays. No problems. Very efficient.
Richard BReturned the truck after putting gas in it and the fuel gauge was the same when I received truck. Did not stay for a receipt as man said he would email it…received receipt to find I've been charged an extra $29 for fuel. Ripped off! Don't trust them to do right…stay for the receipt.
Stacey SDont really have any critiques. Everyone was very nice. He helped connect the trailer and even lent us a piece that we were missing free of charge. In and out in 15 minutes.
Brooklynn BThe problem with the The Capp Stop is the after hours drop off area is to small, for the volume of equipment being left in the area.
Mike KNothing the gentleman running the business was awesome
Timothy EThe gentleman that helped me get the U-Haul was awesome! Very knowledgeable and professional!
Nicholas JMy experience went very well. It was very easy to rent and return the van. I will use this location again.
SUZANNE CGENTLEMAN WAS VERY KIND AND HELPFUL
Sophia SDefinitely send enough emails.
Dannie HHeat didn't work, blows cold air
Gregg HI truly have no suggestions. This is a well oiled machine. Larry was friendly and down to earth. Everything was well documented and explained. It took allot of stress off our moving experience. Thank you so much. We will be back and recommend to others!
Tina WThe trailer wiring was corroded and had to be cleaned to get the trailer lights to work. The trailer itself was pretty dirty and had peeling graphics and did not look good. One of the D rings to tie things down was broken. This is not the cap stops fault as this was not part of their normal rental fleet and had to be brought in from somewhere since it was a longer term rental.
Jason KVery helpful in loading my vehicle onto the car transport trailer.
JAMES KI have rented from this facility and I have always received quick and excellent customer service.
MELANIE DThat was the Best consumer transaction of any kind that I've experienced anywhere in years. Very knowledgeable manager, very functional and streamlined process including the mobile app reservation platform, well kept trailer equipment with working lights and safety chains… great job!!
Dave KLarry was friendly and gave easy to follow and thorough instructions for the rental. I would highly recommend this location for any UHaul rentals.
Christian BI received the truck with less than 1/4 tank of gas. The first thing I had to do was fill-up. Not cool! But the man who leased it to me was very kind.
Joshua HEverything was awes , the gentlemen that helped us was awesome , very kind and personable …. He's a keeper
Beth CThe gentleman who took care of the paperwork was very courteous and easy to deal with. However, I feel that UHaul fell short in giving me a vehicle with just over 1/4 tank of gas. So, I immediately had to fill up and then fill up at the end and try to match the amount of gas. This puts more work on the customer. When I rent a car, it is full of gas, and I fill it up at the end, very easy. I don't have any problem with purchasing the gas that I need to use, I just feel that you make it harder and more inconvenient than it needs to be.
Brian MExcellent service, the gentleman who helped me were great. Highly recommend.
Chadric OLarry did a great job! Thanks!
Dave LRoof of the truck leaked water all over my belongings, would not refund any money for it and over filled the gas meter & was not refunded for over due money added to gas tank. Steering wheel shook like crazy as soon as I hit 70mph on highway as well.
Dylana MI dropped off the van after hours so only saw the parking lot.
Jason CThis is the WORST experience I've ever had with U-Haul. Although the staff were friendly while picking up and dropping off the truck, the truck was disgusting, never cleaned, windshield had so many bugs on it you could barely see out of it. Once we were on the road we noticed the drivers side rear tire was almost flat, it took us 45 mins to get air into it which made the 11 hour trip even longer. When the truck was dropped off the employee looked at the drivers side inside dual tire and informed me that was completely flat.
Jeramie BDrive was barely wide enough to drop off UHAUL. Could not properly park UAHUL due to small lot size
Jacqueline AService was exceptional and friendly. We will definitely use in the future!
Lou KNothing! This location is stellar in customer service and in equipment!
James JStaff extremely polite and helpful pleasant experience I will definitely use again thank you
Wendy EIt was mostly clean, but there was a spoon, plate, and cup discarded in the cab. Other than that strangeness, everything else was great. Check in and check out were very easy. The man who waited on us was personable, friendly and very easy to work with. All in all, a great experience. I will definitely use them again.
Sharon TEVERYTHING WAS PERFECT. LARRY IS A GREAT PERSON TO DO BUSINESS WITH!
BRIAN Severything was quick and easy ok
terry sExcellent help from Larry!
Stephen NBest UHAUL Storage center in Stark County because the staff there are genuine, friendly people and the location is solid with close to proximity to 77. Would most def rent again.
Michael F | Overall ExperienceVery friendly service. Excellent facilities.
Andrea S | Overall ExperienceThanks alot!
MARK H | Overall ExperienceLarry is very professional and is a pleasure to work with.
AmBROSE P | Overall Experience