Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)

1,108 reviews

8805 Elk Grove Bl Ste A   Elk Grove, CA 95624

(916) 685-6830

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: 10 am–3 pm

Services at this Location:

Contact Us

(916) 685-6830

8805 Elk Grove Bl Ste A
Elk Grove, CA 95624

Services at this Location:

Office Hours

  • Mon-Sat: 8:30 am–5:30 pm
  • Sun: 10 am–3 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

ANTHONY HERNANDEZ 
Rating:
5.0

N/A

LUTHERIO VALDEZ 
Rating:
5.0

Customer did not leave a comment.

ANDREW SHUCK 
Rating:
3.0

I was deceived and charged $200 allegedly for an incomplete tank. I drove 40 miles and filled up. There is a receipt. And they wrote it off as an empty tank.

Aleksei Telitsyn 
Rating:
5.0

Great place

JOHNAMIA ELY 
Rating:
5.0

Customer did not leave a comment.

TRAVIS BUTLER 
Rating:
5.0

It was raining so hard and car did not have passengers side wiper blade

kambiz gholamshahi 
Rating:
5.0

Customer did not leave a comment.

applice hopkins 
Rating:
5.0

Great - just listen which I appreciated!!!

Donna Torres Torres 
Rating:
5.0

Some small damage to lock on back (bent metal) made For difficult closing with lock

Alex Pierce 
Rating:
5.0

Customer did not leave a comment.

ARLYNN WILLIAMS 
Rating:
5.0

The cashier was excellent.! He did a great job.

MARTHA MARQUEZ 
Rating:
5.0

Nick was very pleasant and helpful. He helped me with the app process, and it was super easy and quick:)

SANDRA JACKSON 
Rating:
5.0

Customer did not leave a comment.

Bruce Thorpe 
Rating:
5.0

Great customer service

Michael Schwimley 
Rating:
1.0

Sara was helpful and polite, but the tall black guy was rude, disrespectful and non responsive. He even didn’t give me the customer service number.

rouhollah oria 
Rating:
1.0

I reserved the tuck a week in advance and when I picked up the truck there was no AC and zero gas, the kid said go fill it up if you want to take it, he was very rude.

assad saleh 
Rating:
5.0

Customer did not leave a comment.

Chris Jamison 
Rating:
4.0

Customer did not leave a comment.

Ryan Fagan 
Rating:
5.0

Customer did not leave a comment.

Yaser Khalaf 
Rating:
4.0

Customer did not leave a comment.

KYLE BARNES 
Rating:
5.0

Checking the vehicle back in was difficult and I wasn’t able to do it. Even though I watched the video, it wasn’t clear what steps to take.

Esther Leon 
Rating:
5.0

Very Professional n Helpful! Would highly recommend to friends n family.

RAYMOND JONES 
Rating:
4.0

Customer did not leave a comment.

Jessica Wright 
Rating:
1.0

I was suppose to pick up truck at 10:00am I arrived at the location at 9:50. The sign stated the store opened at 10:00 . No one showed up to open store until 10:27 the worker dud not apologize for being late . He stayed he cannot rent trucks until 10:30!cause his computer wont allow him to access information until after 10:30 . The worker was extremely rude not helpful and very disrespectful. I needed the truck so I went ahead an used the box store I will never use the location again and ferl I should be compensated in some way for the inconvenience caused.

Cathleem Carrisosa 
Rating:
4.0

There were things that can be improved. Need more people to check out customers. Vehicle cargo area has small leak.

ramon Montes 
Rating:
5.0

Customer did not leave a comment.

David Brown 
Rating:
5.0

It was a very easy process. I reserved the truck online which was very convenient. Upon arriving at the store it was very simple process. There was a little bit of a wait but understandable as there were customers ahead of me, however I was taken care of by Mr. Bird promptly when he became available. The drop off process was great. My bill was adjusted and taken care of right away.

Tina Imai 
Rating:
3.0

Customer did not leave a comment.

steve nollsch 
Rating:
3.0

The location is small and limited access. Are great. I was low on fuel and I am not good at backing up with a trailer. The staff were very supportive and help with navigate the situation successfully. I am very grateful and appreciative of them

Eugene Drummond 
Rating:
5.0

Customer did not leave a comment.

Gustavo Silva 
Rating:
5.0

The wiper blades for this vehicle were adequate, but did streak considerably during the rain, so that is a maintenance issue that should be addressed. Otherwise, I was very pleased with both the vehicle and the service provided. I had used this facility before to buy boxes and packing materials but had never rented a U-Haul and certainly would not hesitate to return to this location to rent a U-Haul in the future.

ROSCOE BARROW 
Rating:
5.0

Customer did not leave a comment.

Mohamed Aly 
Rating:
5.0

Customer did not leave a comment.

vera Seals 
Rating:
2.0

Greeting customers or at least acknowledge them after entering location. Associates should go to interpersonal skills and customer service training

ANGIE SALAZAR 
Rating:
4.0

Hello, OVERALL - 3 Stars From a functional stand point, I would rate the overall experience 5 stars - BUT... After I talked to the manager at the location, and arranged for a 7:30 am pickup, SOMEONE at U-Haul, reset the pickup for 8:30 (when the location opened). I was at the location at 7:30, only to learn my reservation was jacked-up. Happily, the manager happen to be there a little before 8, saw what happened, and reset my reservation for 8am. Sadly, this still did not work. I had to call U-haul, and they changed the reservation to 24/7, and that released it. This change made me late for a customer meeting, that I had allotted plenty of time. I am not sure under what authority OR why my reservation was changed. I do know the U-Haul website, has this location open at 7:30am, but in REALITY, opens at 8:30. Someone may have seen this and made the change - BUT this location is setup for 24/7. Using the APP, was a little cludgy - I could not see my start mileage, or amount of gas - I needed to call U-Haul to get it. The check-in and check=out process was very smooth!!

Lee Evans 
Rating:
5.0

Excellent friendly customer service. I mixed up my location and they helped me with my options. The two workers are young men that helped me and several others with ease. I appreciate the customer service very much!

MARILYN DEW 
Rating:
4.0

Taking a picture of the odometer and fuel gauge at night was a challenge as the camera wanted to use the flash but that made the odometer unreadable.

Gary Keough 
Rating:
1.0

Very bad customer service. Not helpful. Very rude. Charge me $60 and didnt explain clearly why they charge me for the $60 dollars. I would never rent it at this place again

KHANH NGUYEN 
Rating:
5.0

If you're looking for a place to rent a U-Haul or any of your box store needs, I highly recommend The Box Store, amazing customer service and wonderful people.

Teresa Saunders 
Rating:
3.0

when I reserved the uhaul van .. I opted out the rental insurance. when I came to the store .. I again opted out of the rental insurance. when I got my bill or receipt .. it showed that I was charged 26 dollars for the rental insurance. I called to dispute the 26 dollars charge. no resolution yet.

vicente lat 
Rating:
4.0

I tried to return the truck using the U-haul app, but it failed to work. I tried several times to enter in the return information, but the app kept loading. The app is not very reliable.

Fred Sheldon 
Rating:
5.0

Good customer service

belinda baja 
Rating:
4.0

Customer did not leave a comment.

DEBORAH BROWN 
Rating:
5.0

Excellent customer service and convenient location

Judy Rosas 
Rating:
1.0

You need better customer service!, I felt like I was walking into a funeral hall. No one smiled or welcomed us in. Also, I was charged a phenomenal amount for only 1 hrs and just 35 miles! I feel as though Uhaul is a bit fraudulent in their practices. I will not be coming back!

MYRON GARDEN 
Rating:
1.0

Accurately report gas usage and don’t charge for refueling when it isn’t necessary

Kevin Aguilar 
Rating:
1.0

I picked up a 26 truck for about 4 hours. Moved within Elkgrove. I only used 15 miles yet I was charged for 12 gallons of gas. Obviously someone there is not doing his job of checking the tanks before giving it to customers then overcharge customers who trust them enough not to take a picture. I mean how on earth can a 15 miles journey within Elkgrove suck up 12 gallons? SMH . Definitely escalating this to higher management. Measures should be put in place.

maudina mensah-kane 
Rating:
5.0

Levi was friendly, courteous & helpful. A great company rep!

sharon IRBY 
Rating:
5.0

Customer did not leave a comment.

CARRIE JONES 
Rating:
5.0

Fast service and very friendly.

Jeret Faure 
Rating:
5.0

Staff was excellent!!

Keyonne Dailey 
Rating:
2.0

Agent was rude he was not knowledgeable regarding how to treat a client and he was lacking in information about my reservation.

SAIRA AHMED 
Rating:
1.0

Attendant was rude. Never looked up when talking to me with his toothpick in his mouth. Made us jump through hoops to complete our check out. When he finally did help us he banged around the dollies and threw the blankets on the floor. Dropping off the U-Haul was a bad experience too, it took a long time to get a verification number to complete the drop off and once I received it the code was no longer valid. I solved my problem with the apps live chat, but I’m still getting emails saying I have to drop off the U-Haul… I already received my receipt.

Robert Coelho 
Rating:
5.0

Keep it up

MOHAMMED ALHASSAM 
Rating:
4.0

Customer did not leave a comment.

ROBERT RAMOS 
Rating:
3.0

The kid that helped me has bad attitude. customer service could improve.

Frank luna 
Rating:
5.0

Customer did not leave a comment.

Lauren Hassing-Patterson 
Rating:
5.0

Customer did not leave a comment.

christina SCIOCCHETTI 
Rating:
5.0

Customer did not leave a comment.

SCOTT BIRD 
Rating:
4.0

nothing

joyce amajor 
Rating:
3.0

Employees were not very friendly. They acted like they didn't want to be there. They just had us fill out information, gave us the keys and didn't even do a walk through with us. Just sent us on our way. We were the only ones there so it wasn't busy.

Mary Merritt 
Rating:
4.0

Staff was not friendly, did go through walk through with me, the ac was working on and of.

dang to 
Rating:
4.0

The pickup and drop-off went very smoothly. I had no trouble with the truck; it was large enough to finish my move. I especially thanked the clerk who extended by rental as my move was delayed a few hours. I would definitely rent from here again.

Troy Stamps 
Rating:
3.0

Customer did not leave a comment.

Joseph Patrocinio 
Rating:
4.0

Customer did not leave a comment.

Frank Lombardi 
Rating:
4.0

Customer did not leave a comment.

Barbara Opfer 
Rating:
5.0

Great rental experience

JAMES WATKINS 
Rating:
5.0

My U-haul service representive was very courteous,,professional , helpful and friendly. I highly recomnend this Elk grove california location , to all future customers

RONALD CONANT 
Rating:
5.0

Customer service was excellent

vicki austin simpson 
Rating:
5.0

The service was excellent. The team there helped put the trailer on and take it off. The only thing is the tire seemed a little bit bald, but they did fine.

William Grooms 
Rating:
4.0

Customer did not leave a comment.

Dan Lake 
Rating:
5.0

Customer did not leave a comment.

WILLIAM BIGGS 
Rating:
5.0

The guys that helped us were great. They helped us get a trailer and went above and beyond. We will be using this location for all of our trailer rentals.

RICH SMITH 
Rating:
5.0

Thanks. All personnel are very nice and respectful

Patricia Zacarias 
Rating:
5.0

Customer did not leave a comment.

Victoria Nunez 
Rating:
4.0

I love the great prices.

Lori Haney 
Rating:
5.0

Customer did not leave a comment.

ROSLYN SNYDER 
Rating:
4.0

Customer did not leave a comment.

gary bloomfield 
Rating:
5.0

Customer did not leave a comment.

CARMEN WILLS 
Rating:
3.0

The representative did their best to follow producedrures and when I explained the hardships from my experience they simply said to call customer service. Uhaul needs to have a process where their employees can submit a complaint on behalf of the customer and make the customer take more time away from their day to research and complete an online compliant form!

Erica Chovva Ruiz 
Rating:
5.0

Customer did not leave a comment.

Vonnie Thompson 
Rating:
5.0

Customer did not leave a comment.

Deena Bell 
Rating:
5.0

Customer did not leave a comment.

MOHAMMED ASSUTY 
Rating:
3.0

We said we needed to rent a truck that could carry a washer and a dryer. This guy suggested a big box truck which was $29.95 rather than a $19 why would someone do this?

MONIQUE ARROYO 
Rating:
5.0

The services was nice

LILIAN OFOMA 
Rating:
2.0

Customer service. I felt like I was annoying the guy working. Seems like coming in to give them business was ruining his day there

BRANDON EVANGELISTA 
Rating:
4.0

The only unusual thing was that the location opens at 8:30. I arrived at 8:40 and was told they don’t rent equipment until 9. That was fine except I don’t know why we couldn’t do the paperwork at that point and then I could just take the trailer at 9. I just wandered around the store for 20 minutes and then at 9 he said “ I can take you now”.

Allen Griffin 
Rating:
4.0

Customer did not leave a comment.

MIA LARGO 
Rating:
4.0

Customer did not leave a comment.

Nicole Dille 
Rating:
5.0

Costumer service was excellent

Paul Schmidt 
Rating:
1.0

Not sure I was charged a cleaning fee when I didn’t leave a mess. Or is there always a cleaning fee?

Jodi Cervania 
Rating:
2.0

The workers didn’t seem like they wanted to help. It was frustrating that I had to keep coming back inside rather than one of them coming out to go over the vehicle with me. It showed the tank was full but it wasn’t. The A/C was intermittent and would actually push out hot air.

Rob Barreras 
Rating:
4.0

Customer did not leave a comment.

James Kellerman 
Rating:
2.0

Awkward location for returning truck, and we had to park our car across the street. Staff was great, though.

Tamara Eads 
Rating:
5.0

Customer did not leave a comment.

Brian Barrera 
Rating:
4.0

The location experience was great, the U-Haul website itself was a bit cumbersome to maneuver.

kim mendes 
Rating:
5.0

Customer did not leave a comment.

DAVID WALKER 
Rating:
5.0

The process was easy and painless

Maebelle Alagbate 
Rating:
5.0

Customer did not leave a comment.

Jessie Vaquerano 
No reviews have been submitted for this location.

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