Customer Reviews for The Box Store
(U-Haul Neighborhood Dealer)

1,316 comentarios

24961 Whisler Dr   Lake Forest, CA 92630

(949) 472-8531

Horario

  • Lunes
    10 a. m. - 3 p. m.
  • Tue–Sat
    9 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 12 p. m.

Servicios en esta ubicación:

Contáctanos

(949) 472-8531

24961 Whisler Dr
Lake Forest, CA 92630

Servicios en esta ubicación:

Horario

  • Lunes
    10 a. m. - 3 p. m.
  • Tue–Sat
    9 a. m. - 5 p. m.
  • Domingo
    9 a. m. - 12 p. m.

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Martha R. 
Clasificación:
4.0

The truck consumes gas too much! It spent 10 gallons of gas, but only drove 30 miles. I have to fill 1/8-tank more gas to ensure I can arrive in return location with expected 3/8 tank left.

HONGYE Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Fred B. 
Clasificación:
1.0

They charged me $89 for less than 24 hours, i even filled the gas more than when it was left with me. I feel scammed, other places are $20 a day and i was reffered to this neithborhood location. I want my money back and they didnt even give me a receipt. Never going back.

samual F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER J. 
Clasificación:
5.0

The easiest pick up and drop off of any experience I've had.

Gary W. 
Clasificación:
5.0

I loved how fast they got us in and out of there. I also appreciated that they were there before the posted opening time of 9 AM.

Douglas P. 
Clasificación:
2.0

Too crowded with trucks and vans. Only one person was present at this location. No place to park the 26' truck.

Brian Z. 
Clasificación:
5.0

Nothing, everything was great!

Steve D. 
Clasificación:
2.0

I use the trick for 8 miles $1.39 I see my bales $27.00 Extra charge I hope you guys it With the good add that y

Manal A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul R. 
Clasificación:
5.0

Great customer service skills and service thank you for making this service work I appreciate it

Steven L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jose H. 
Clasificación:
5.0

Bella (the guard dog) was my favorite part of the uhaul rental. Easy access, helpful men at pick up and drop off. Good experience.

BRANDON S. 
Clasificación:
5.0

Everything went perfect from beginning to end

Laura D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott G. 
Clasificación:
5.0

Súper bueno

Florina A. 
Clasificación:
5.0

Great as always. I am a return customer because of this location. I can trust their service.

Corey B. 
Clasificación:
5.0

Great location and manager

Steven B. 
Clasificación:
5.0

The truck is clean and easily to drive.

Hong Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mitchell R. 
Clasificación:
1.0

I was overcharged and when returning the truck the brother of the individual that checked me in was very rude.

donesha S. 
Clasificación:
5.0

nothing

Raymond C. 
Clasificación:
5.0

Operator is professional, friendly and helpful.

BRETT M. 
Clasificación:
4.0

The best part was Bella, the dog that was laying quietly out front, then came in to let us greet her when we went inside.

Michael B. 
Clasificación:
5.0

Super friendly and helpful people here. They did a great job

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H. 
Clasificación:
5.0

Great Staff… great truck…will always come to The Box Store for my UHAUL's

william F. 
Clasificación:
1.0

I have never been to another U-Haul distributor that has their home as the work site

Michael Y. 
Clasificación:
2.0

request the car to be clean and better maintained.

ABBAS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos A. 
Clasificación:
5.0

Friendly, efficient and professional

Ronald L. 
Clasificación:
5.0

I use this location every year and the operator is professional, helpful and friendly. I will return again.

BRETT M. 
Clasificación:
5.0

El cliente no dejó un comentario.

FARIBORZ R. 
Clasificación:
4.0

See you next time

Jeffrey P. 
Clasificación:
5.0

Easy to rent very nice staff!

Rick W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
5.0

Excelente

Tiann T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Salvador E. 
Clasificación:
5.0

El cliente no dejó un comentario.

john H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S. 
Clasificación:
5.0

Totally satisfied.

Ehsan S. 
Clasificación:
5.0

Customer services was a 10!

Pier P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Janet H. 
Clasificación:
5.0

Very good service.

Craig H. 
Clasificación:
3.0

Cleaner truck. Advanced notice of UHaul change in material before pick up.

Hla H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert K. 
Clasificación:
2.0

I reserved a van on November 1st and when I picked up on November 11th, the place did not coordinate well enough to have one on site.

Michelle M. 
Clasificación:
5.0

Not a thing…great all around!

william M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELVIRA G. 
Clasificación:
5.0

The ownership of this location is excellent!

DANIEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Linda M. 
Clasificación:
5.0

Super friendly and answered all our questions. Easy checking in and out. Excellent thanks

Annmarie E. 
Clasificación:
5.0

We got there w our drop off right at closing time n they were still super friendly n helpful

Mark L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edna L. 
Clasificación:
3.0

El cliente no dejó un comentario.

Anne A. 
Clasificación:
5.0

El cliente no dejó un comentario.

eileen S. 
Clasificación:
1.0

There was no space to park the truck. The location charged me for an extra day even though I returned the truck within 24 hours. The location is also commiting fraud by charging me gasoline. I filled the tank with the gas I had used.

Anthony H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlo O. 
Clasificación:
5.0

Very helpful and friendly

JEREMY D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam Z. 
Clasificación:
5.0

Great guys. In & Out in about 5 minutes

Cameron M. 
Clasificación:
5.0

Great staff nice quick and easy

mohamad M. 
Clasificación:
1.0

There was barely any gas in the car when I picked it up. Very inconvenient.

Rochelle H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lindsey L. 
Clasificación:
5.0

Friendly and accommodating personal. Efficiency is a plus!

Gary W. 
Clasificación:
5.0

Excellent service, van, and experience. This was one of the best experiences I have had moving. Super smooth.

Ben J. 
Clasificación:
4.0

It was an old truck. the driver side mirror did not adjust. Not sure if its the fault of the location.

Aadel B. 
Clasificación:
5.0

Great place to rent

Klim G. 
Clasificación:
3.0

El cliente no dejó un comentario.

Abu K. 
Clasificación:
5.0

Good service all around.

Roberto R. 
Clasificación:
4.0

El cliente no dejó un comentario.

John K. 
Clasificación:
3.0

The only difficult thing about this location, was finding parking.

Allison C. 
Clasificación:
2.0

A bit tough to get in and out with a large vehicle.

Jon H. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD C. 
Clasificación:
5.0

Anytime I need a truck in this area I go out of my way to use this location. The people are super friendly and down to earth. Also one of the fastest locations I've been to. Usually no line and by the time I finish the contract they already have my truck pulled up front. Will use and recommend this location 11 out of 10 times I'm working in this area.

Kenneth L. 
Clasificación:
5.0

The best uhaul ever!

allison F. 
Clasificación:
3.0

I wouldn't recommend for after hours drop off. E cause they have only 1 spot and I was told I'll be okay to drop off but when I came back there was already another U-Haul parked there. So I had take it back and come back another day which was very painful as I was traveling through next day. So was extremely inconvenient

KARTHIK A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kamran N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAVIER C. 
Clasificación:
4.0

El cliente no dejó un comentario.

fred K. 
Clasificación:
5.0

Everything was great! Highly recommend

Elizabeth K. 
Clasificación:
5.0

El cliente no dejó un comentario.

William M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia C. 
Clasificación:
5.0

Staff was cordial and the truck was clean and perfect for what I needed to do.

Antony J. 
Clasificación:
5.0

Great service and easy pick up and drop off. Thank you Bill, Randy and Henry! Used A-Move moving company through the Uhaul reservation portal! Amazing amazing amazing! Tony and Ricky were nice and worked ridiculously quickly to move our companies items from the storage unit to our office. Highly HIghly recommend!

Lee Ann R. 
Clasificación:
4.0

El cliente no dejó un comentario.

mike S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Haimin Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cameron D. 
Clasificación:
5.0

The return process after hours (3:00pm on Sunday) was a little confusing.

Brett K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alina A. 
Clasificación:
4.0

The staff was friendly and flexible when I called to let them know I was late. The vehicle was clean and ran well. The location was easy to find and they had the vehicle ready at the time requested. Both the Checkout and check-in were really smooth. My experience was very good and I will recommend to everyone looking for this service.

Lillian C. 
Clasificación:
5.0

Efficient, quickly in and out!

Katherine D. 
Clasificación:
5.0

Bill was kind and professional and the process was easy. And the truck drove great.

Lee Ann R. 
Clasificación:
5.0

Cool location, I'd definitely recommend this location over others in the area. Friendly people and clean equipment.

Steven L. 
Clasificación:
5.0

The gentleman at this location was fast. I was able to drop off the trailer and get back to other things I needed to do.

Eric C. 
No se han enviado comentarios para esta ubicación.

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