Customer Reviews for Texas City Self Storage
(U-Haul Neighborhood Dealer)

87 comentarios

2424 Texas Ave   Texas City, TX 77590

(409) 359-4813

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 9/28/2022: cerrado

Servicios en esta ubicación:

Contáctanos

(409) 359-4813

2424 Texas Ave
Texas City, TX 77590

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 9 a. m. - 5 p. m.
  • Sáb.: 9 a. m. - 2 p. m.
  • Dom.: cerrado
Horario especial
  • 9/28/2022: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

barbara F. 
Clasificación:
4.0

Thi location'svc was good. The call center was TERRIBLE! Innacurate and not knowledgeable.

Delbert R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abigail B. 
Clasificación:
1.0

Owner? Man working was extremely rude and doesn't know how to talk to people. Blamed us for leaving the truck there overnight when he clearly saw my husband pull the truck up in the morning. Very disrespectful to both myself and my husband and we will never use this location again.

Jamie A. 
Clasificación:
1.0

I was guaranteed a truck at 7pm. The place called and said under no circumstances could I pick up my truck at 7pm even though I was supposed to be able to use my cell phone to pick it up. I had to take off of work and rush to the place because he said I must get there before 5:30 or the gate locks. Why was I offered a 7pm pick-up? I would've gone to another place if I couldn't pick it up then. I shouldn't have to beg to leave work. When I got there the guy was weird and kind of rude. Not a great feeling there. Truck was dirty and he didn't offer a walk over or anything like we usually get.

Jessica S. 
Clasificación:
5.0

Make sure truck is well kept.

pete H. 
Clasificación:
5.0

I moved out of unit #262 in late June! I was billed $70 for July. Thank God my account was overdrawn in August. I got a notification that it was submitted for payment on August 18. Did not get July's $ back. Will never use this site again. TERRIBLE!!!!!

Lawrence H.  |  Overall Experience 
Clasificación:
2.0

The trailer had a lock on it. The employee failed to check to see if the trailer was ready for use. Had to use a hammer to try and get the lock open. All this caused a delay on my plans. Please check if there's a lock on the trailer for the next customer.

Jonathan R. 
Clasificación:
1.0

The guy is a crook!!! He didn't check in my trailer when I turned it in. Once I brought it to his attention that he actually helped me unhook the trailer, he said he would talk to corporate for a refund. Meanwhile a month later no refund. Also a cramped office the size of a closet, no where to park the trailers, cramped area for navigation of trailer, he actually had to ask cars to move.

James J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dana H. 
Clasificación:
5.0

Excellent service

ALLAN R. 
Clasificación:
5.0

The manager was great

millie B. 
Clasificación:
4.0

I had issues with a car dolly issued to me. I called to inform the manager with a timeframe of delivering the equipment. When I didn't make the timeline, the manager called me to check if I was ok. I really appreciate that he reached out to first find out if I was ok.

Olivia C. 
Clasificación:
5.0

I really appreciate Mr. A he was very kind and sweet. I will be back when I need a spot.

Dana H.  |  Overall Experience 
Clasificación:
3.0

Front desk was excellent, very kind and professional. Signage to indicate where the office is would be helpful.

Izabelle C. 
Clasificación:
5.0

He was very kind and I will definitely use him again! Great partner

Christy K. 
Clasificación:
5.0

El cliente no dejó un comentario.

West W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas C. 
Clasificación:
5.0

There was nothing that I can think of. When you get great service and everything is exactly like you need it to be, there is not much more that you can expect. Great experience.

billy W. 
Clasificación:
4.0

Ali was ver kind and professional. He was very accommodating and seemed to genuinely care about my business. Excellent customer service!

Aaron S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andy C. 
Clasificación:
5.0

Still waiting on my deposit

THOMAS/karen C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcelo S. 
Clasificación:
4.0

I hate to give the rating I did, because I do not blame the location for my problem, but the dispatcher. Got to site, hooked up and the lights on the right side did not work. The owner called whomever is responsible for service (because he had called the day before and they said it had been repaired). They told the owner to replace the wire to/from the trailer to truck, which he did, and that still did not make the lights work. So, he called again and they told me I had to drive to Galveston to get another trailer. I was not happy about having to go to another location, but was told if I wanted a trailer, I had to go to Galveston or to Baytown. The dispatcher said Galveston already had the trailer ready for me and I just needed to drive there and get it. So I went, and the location had no idea who I was or why I was there. My contract was not even in their system. After waiting for over half and hour, someone finally called and said I was an emergency situation and to hook me up and let me go. After a few more minutes, I was hooked up and on the road. I do not blame either location for the 3 hour ordeal I endured to get the trailer, but I am very upset with the dispatcher and traffic and think that they should be better trained in customer service.

Fran S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Freddy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMANTHA C. 
Clasificación:
4.0

Staff were helpful in getting hitched up - process was pretty easy and expeditious. Only small complaint was the trailer was pretty dirty on the outside - inside was okay. Road grime on hitch components and even back door was pretty bad and required hand washing after touching any external trailer surface. Not too surprising, but could do external wash occasionally to improve this aspect.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTINA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD T. 
Clasificación:
5.0

El cliente no dejó un comentario.

LARRY L. 
Clasificación:
5.0

Ali was great and very helpful. Would definitely use again.

TIMOTHY S. 
Clasificación:
5.0

Super friendly staff but I did find lots of rat droppings in my things. It is outdoor storage so maybe that's to be expected.

christy r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
3.0

El cliente no dejó un comentario.

ERIC G. 
Clasificación:
5.0

Our rental representative was very polite and courteous. He explained everything to us and gave clear instructions on everything. Definitely A+ experience. Well done.

CURT V. 
Clasificación:
5.0

The uhaul manager was super friendly and knowledgeable

JASON C. 
Clasificación:
2.0

This location lacks the supplies that most locations have.

AARON H. 
Clasificación:
5.0

I was denied access to my unit due to on-site tenant blocking the aisle with vehicle. When asking to move the vehicle, was told to walk to my unit. This happened many times over the last 4-5 years. Was told by management to just move out. Compounding the problem recently, as the addition of U-Haul equipment also denied access to many customers.

JENSEN A.  |  Overall Experience 
Clasificación:
3.0

I arrived to drop off the truck and gates where locked. I called 4 times and no one answered. He finally came out and looked like I was bothering him.

Sharon E. 
Clasificación:
2.0

The facility and vehicle were ok, but if you need to drop the vehicle back off after their office closes, you can't. There is no drop box for the key and the one guy working there doesn't tell you this.

Eileen M. 
Clasificación:
1.0

Lot is small and hard to get around in. Then I was called the morning after I rented it for two days with him saying I was supposed to bring the trailer back. On top of it all, my bill should have been 54.00 but I got charged 104.45 and then again 104.44 so no I would not recommend this to my friends. I wouldn't recommend this to my enemy. The owner is an old rude man that gets pissy if you don't want insurance because you have your own insurance. It was the worst experience I have ever had with U-Haul and I have used them a lot.

ANGELA H. 
Clasificación:
5.0

The kind gentleman who manages the Texas City Self Storage site provided excellent customer experience. ¡Gracias!

WARREN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY O. 
Clasificación:
1.0

The truck was filthy and did not run properly

Janique A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUERGEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan V. 
Clasificación:
2.0

My only problem is renting a 6 x 12 heavy trailer with no trailer Jack and nobody really did help you lift it onto your hitch. U-Haul should consider the liability of back injuries to the customers. I have a past back injury and items like that it's not helpful to it. There is no way to hook or unhook the heavy tongue trailer without lifting it clear from the ground.

JENNIFER S. 
Clasificación:
5.0

Super nice older gentleman and a fellow Navy vet. Very personable. Wouldn't change a thing. A+

Edward R. 
Clasificación:
5.0

N/C

RANDELL B. 
Clasificación:
1.0

El cliente no dejó un comentario.

DIANA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SETH K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESUS S. 
Clasificación:
5.0

Provide a portable lift so attendant doesn't have to lift heavy trailer hitch on to truck hitch by hand.

PATRICK M. 
Clasificación:
5.0

El cliente no dejó un comentario.

david G. 
Clasificación:
5.0

Great service, very friendly and helpful.

Giosue M. 
Clasificación:
2.0

Don't rent equipment with bad tires! We pointed out that 1 tire had a nail in it, one tire had a bent rim & another 1 was slick (no tread left on it) and the guy said oh it'll be ok. It was our stupidity to take it like that but we were in a bind. Needless to say we didn't make it far before having a blow out. Waited on the side of the freeway with vehicles & 18 wheelers going 70-75 mph. Very dangerous!! I am not happy about this at all!

LISA J. 
Clasificación:
5.0

Excellent customer service!

Jacqueline C. 
Clasificación:
3.0

Did not go into the building it was Sunday and it was closed

SALLY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

corey H. 
Clasificación:
1.0

The lights on the trailer did not work . I pull a boat all the time furring the summer and my lights on the truck are wired right and work fine on my trailer. The guy didn't even offer to help me hook up. And the lot is so small I couldn't even make it through some sections . This lot shouldn't have any trailers. It is a storage building business. And should stay that way.

Paul D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVON L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaymee D. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROYCE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL M. 
Clasificación:
5.0

The rep was a super nice guy and very helpful.

JACKIE J. 
Clasificación:
5.0

Super easy to drop off

Donovan W. 
Clasificación:
5.0

Drop off was super easy and totally painless. Plenty of room between storage units to swing the trailer right where they wanted it.

BRIANDANIEL I. 
Clasificación:
4.0

El cliente no dejó un comentario.

NEAL G. 
Clasificación:
2.0

I arrived there around 10 and already I knew I was going to have a hard time there. the office was small and there was a customer there already ahead of me. As I entered the office, I was greeted nicely by the lady who was assisting the customer. I then was greeted by an older man who enters this small office and ask "how may I help you?" I responded to him telling him that I was there to pick up a Dolley. He responds somewhat rudely that I was gonna have to wait since there's an customer in front of me. It didnt bother me but don't ask how can I help you only to tell me what I already know. I think the most annoying thing about being there was the lady and older man was bickering at each other, the lady either does not know what she is doing and needs computer training, or the man who constantly on top of her telling her what to do, only to agitate her all the more. So I go outside to not witness or hear their conversations. The man then comes out and says let's hook the Dolley up already and I was willing, but after hooking it up, we tested the lights and the right turn signal light on the Dolley was not operational, and I was given the excuse that it must be my truck. Not feeling comfortable with it. I requested to have a full trailer instead. This time the man was not there to assist me but after minutes of hooking it up and getting it out of the tight space it was parked in, I. had another 30 minutes to wait just to get processed because the customer who was there in the beginning was still there. one hour and thirty minutes later after arriving there, I was finally able to sit down and go through the paper work. Being frustrated, and annoyed but trying to be patient, I just wanted my paper work signed and head my way. I received my paper work but no receipt, I was told it would be emailed to me but nothing till today. I did see the charge on my account for the amount of 157.30 of which I was told it would only be around 120.00. And since I don't have the copy of receipt, I don't know how it came to 157.30. Having to wait almost 2 hours for a Dolley that was not working properly only to get a full trailer to feel safer and pay 157.30 is somewhat silly. I would not come back to this place and if I have to move my sone from AnM Galveston in his graduation year next year, I would try to avoid this place as much as possible. The man and lady were nice, but their service was very unprofessional.

AGUSTIN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

John L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mario V. 
Clasificación:
5.0

El cliente no dejó un comentario.

benjamin G. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERESA K. 
Clasificación:
4.0

El cliente no dejó un comentario.

Mathew C. 
Clasificación:
1.0

I arrived at 550pm and personnel didn't want to accept the trailer. I had to unhook it and park it myself. Personnel locked me inside storage gate and gave me shit about being on property after 6pm. Three days later, the trailer remained not checked in. Management of storage called me and basically called me a liar.

ROBERT B. 
Clasificación:
1.0

Vehicle was dirty, agent was extremely slow and unknowledgeable, and although we ordered two dozen blankets none were available.

Robert S. 
Clasificación:
2.0

Was quoted $58.25 but was charged $133.25 so was overcharged big time

Cheryl C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamarques S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles W. 
Clasificación:
1.0

The police showed up at my house two days later looking for the “stolen” truck trailer I RENTED.

Brett S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RILEY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dave S. 
No se han enviado comentarios para esta ubicación.

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