El cliente no dejó un comentario.Barbara M.
Customer Reviews for Tetos Car Toys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Stop using 3rd party companies to rent trucks or at least ensure that you inspect these companies so that the U-Haul brand is not associated with locations like this one. The truck was dirty both in the front and back, they did clean the back out but not the front. There was also so many bugs on the windshield I could not see out until I went to the gas station and cleaned it myself. Also, there was a dent on the passenger side and when I brought it up, the gentleman said something about self check-in being why it was not marked.Jeff P.
I think that everything was perfect the service was excellentMartin G.
El cliente no dejó un comentario.Yasmin W.
El cliente no dejó un comentario.Stacey M.
The only thing that went good that he was there after hours after I dove a hour out of my way to get truck. I didn't get put on 24/7 pick up and the truck was filthy inside and out. Then he told me to make sure and clean the truck before I returned it. I got a truck. So that's the only plus. I did have to spend $120 on fuel because I was about 97 miles out of my way to get the truck. And an additional 3 hrs to transport to starting point of my job.donald M.
El cliente no dejó un comentario.Charles W.
Honestly the place feels sketchy, but in the end Teo was very friendly and worked well with us.Pete S.
El cliente no dejó un comentario.Darren G.
El cliente no dejó un comentario.Brian B.
Extremely small and awkward location for someone dropping off a 20ft truck with a trailer.Calvin O.
El cliente no dejó un comentario.Hendrik V.
Ordering and picking up a auto carrier trailer was an absolute cluster f__k. We were able to get the truck near Issaquah, WA. We could not get one near by, and agreed to get pick up the auto trailer in Yakima, WA which was on â€œour routeâ€ to Metcalf, KS. When we arrived in Yakima, they did not have our car carrier. They said we were notified the day before. I showed them that we had not receive a text or e-mail like all the other information. The rude sales admin and manager told us that we received a phone call from Lake Mossess, WA. Note: all other corespondence after the original order has been txt or email. We did receive the call with an unknown area code which we do not respond to for obvious reasons. The two mental giants gave us the U-Haul traffic number rather than going on their computer to assist us. Trafficking was able to locate another trailer approximately an hour away and well off the Interstate. Please note that the pricing was higher than originally quoted. The new U-Haul rep was very helpful.Ray R.
My wife ordered furniture pads. They were supposed to be in the truck. When we go to our destination, they were not there. We still got billed for them.Gary C.
I found it hard to locate any address in my location area , I was given directions from a friend and found business easily very polite and showed me all features of equipment I was useingRICK Y.
Good attention and so friendly.👍fidel V.
El cliente no dejó un comentario.conch G.
Great and fast service.SHELLEIGH G.
Unfriendly and unhelpful.Allison S.
El cliente no dejó un comentario.jesus R.
No one was around. I yelled at a guy who was sleeping in the back room who went back to sleep. I do not recommend talking to anyone just drop your trailer off, and do app requirements and leave.BRIAN B.
Attendant was friendly and did not nit pick dirt or anything on the truck. Easy return.Jonathan C.
El cliente no dejó un comentario.Matt L.
El cliente no dejó un comentario.Richard H.
I attempted to call to confirm the uhaul changes to my reservation, as advised in a text from uhaul. I called multiple times with no answer and the voicemail box full. I called uhaul to advise and was not listened to. After driving 40 minutes to get there, I waited 20 minutes for someone to help me. The store was empty. The staff arrived, got the contract and took payment. He did not come out to walk around the trailer or help us connect. We had to go back inside and wait for him because there was no wiring to connect the trailer lights to our van. All and all I am a very upset customer with this whole reservation.Jennifer C.
El cliente no dejó un comentario.Claudia A.
El cliente no dejó un comentario.Clarence C.
El cliente no dejó un comentario.Robert G.
El cliente no dejó un comentario.ANGEL Z.
I don't think anything else should be improve. It had high quality service.Claudia C.
El cliente no dejó un comentario.Yetsyba G.
El cliente no dejó un comentario.Jennie K.
Do not have somebody request a location or ask a customer what time do they want to pick up the truck or equipment and then change it completely in have a customer drive 40 miles outside of their home To pick up the equipmentjAIME C.
I was charged a cleaning fee of $25.00 the truck was completely empty maybe some dust because there was a wind storm. I want that 25.00 cleaning fund refunded.Roberto V.
Mike was great. He was so helpful and friendly. He made the rental process easy. Thanks so muchMike E.
El cliente no dejó un comentario.Stephen D.
The place was fine. Not as clean as a UHaul location, but it wasn't as terrifying as people made out in the reviews. The owner didn't answer the phone the day before because "he didn't recognize our number". I do that, but as a business, you can't take that luxury. I ended up stuck with the wrong truck at the last minute. He was polite however. The location was fine. I'm not pleased with UHaul's shenanigans with our "guaranteed" truck. I selected a truck 45 minutes away for that guarantee and it wasn't available. And the woman on the phone was useless repeating the same thing repeatedly that made no sense and her discount price wasn't accurate. Not very please with our experience overall.Theresa B.
El cliente no dejó un comentario.Audrey D.
We were supposed to drop this truck in Prosser, WA. I then received a call that we had to return the truck to Sunnyside, WA, this caused our mileage to go over the allotted amount, that is not Teto's fault but Uhaul. It also took us out of our way to return it.Kimberly P.
lied about truck being filled with gas, was in such a rush didn't notice is was on half a tank. Truck was dirty and the place itself was nasty. People were not wearing masks per WA public health ordinance and smoking inside the store. I would never recommend it againEric W.
Very poor experience! I was forced to drive over 110 miles to pick up and drop off the 15' UHaul truck. The company "gave" me an additional 50 mile mileage allowance BUT I had to pay the cost of the fuel to pick it up! Not acceptable. Then when I didn't fill the tank to exactly the line on the fuel gauge, they had the nerve to ding me an additional $10+! Not acceptable.Carol J.
El cliente no dejó un comentario.Jack C.
Felt VERY unsafe, equipment being rented out of a sketchy audio buisness/taco joint . Fortunately I was well armed, but it still left me very uneasy: I would never want to return to this area again. The equipment was stored in an overgrown field that I was required to drive through to pick up, but before I could even do that, private vehicles had to be moved to gain access. The whole experience felt like a shady drug deal/illegal activity.MICHAEL W.
El cliente no dejó un comentario.HUMBERTO M.
El cliente no dejó un comentario.Michael M.
Thank you, the service I received was great!Wanda D.
El cliente no dejó un comentario.Renee H.
Horrible experience got overchargedDaniel M.
El cliente no dejó un comentario.BOB V.
El cliente no dejó un comentario.adrian O.
Good serviceMartha A.
Have availability in desired location.Nora M.
Very friendly.Doug S.
El cliente no dejó un comentario.JOE F.
That person is not friendly and doesn't care nothing and we have a problem with that gas he give me the track empty.MarÃa T.
El cliente no dejó un comentario.Kirk J.
El cliente no dejó un comentario.conrad G.
Very happy that Bob Stalcup understood that the additional miles we put on the vehicle were due to U-Haul changing the dropoff location and reversed the charges. Appreciate it!Timothy F.
El cliente no dejó un comentario.armado C.
El cliente no dejó un comentario.Michelle J.
El cliente no dejó un comentario.April D.
The office was closed when it was time to pick up my truck, I ordered three types of dollies I only got one, old and hard to operate. This location can be improve in so many ways.Marcos R.
El cliente no dejó un comentario.Darrell M.
El cliente no dejó un comentario.VIVIAN I.
Online and on door it says it opens at 10 am. The open sign was on but no one showed till 10:30am. Called customer service and talked to a lady to see if we could drop off without paying the extra fee. Then the guy showed up and said he doesnt open till 10:30 and he personally doesnt charge the after hours fee. Alot of BS from both branches.Chase M.
El cliente no dejó un comentario.RICHARD Z.
El cliente no dejó un comentario.Jimmy S.
He helped get me all connected up, gave me directions to get out of town easily, and was kind.Elizabeth M.
My original Drop location, as selected from the U Haul site stopped accepting U Haul on 7/1. They would not accept the truck. I had to take the truck to another location 1 hour away. The new drop location was in an area of Sunny-side where all the doors and windows had bars. Also the Phone app sucked. After completing the step by step process I got a message that the transaction reported and error. I had to re-do the entry 3 times. After 45 minutes I called customer service and was told that the original transaction submit was accepted. totally a PITA.Brad B.
El cliente no dejó un comentario.Kathy G.
El cliente no dejó un comentario.MIKE J.
El cliente no dejó un comentario.yasmin S.
Very friendly and quick service. Much quicker than a U-haul terminal.Bartis Wayne C.
El cliente no dejó un comentario.richard P.
My experience with uhaul was less than pleasing. I was told that my reservation was approved and a truck would be there by my moving day and then the day before I was told there were no trucks and I had to drive 40 miles with a way larger truck than I was expecting. And the truck had two flat tires and it was extremely hard to drive. The uhaul employees at Sunnyside were nice and helpful, I had no problem with them. but I was charged more than original, even thought the employee on the phone told me I'd get the same price with more miles. It was just a frustrating experience on top of moving stresses.Jackson R.
First I was charged the insurance fee of $25 when I clearly marked the box NO, manager WOULD NOT remove the charge, told me to take it up with drop off site who of course said they could not and it should have been done at time of pick up! Guy showed up 20 minutes late to pick up. NOT HAPPYForest W.
El cliente no dejó un comentario.art S.
El cliente no dejó un comentario.Eduardo D.
This location was the worst! Please audit Sunnyside Washington Uhaul location. He tries to make customers pay â€œgas feesâ€ under the table and was trying to charge double the quoted rental price! Never coming to this location again.Sarah M.
What I would recommend it's when I booked a truck and car hauler dolly did they be in one location I had to go quite a ways out of my way to get the dolly and the truck and then go back to where I needed to be Also I did not receive proper emails for confirmation payment that I could print off( that I needed for my taxes. ) ??Heather M.
El cliente no dejó un comentario.Shane P.
Owner/adult was not there, only his 12 year old son. Had to wait 30 minutes for him to arrive.Eriberto F.
I asked for an appliance hand cart, got charged for it and only got the standard hand cart. Not the fault of this location, but the people I spoke with on the phone still charged me for the more expensive hand cart. They never called me back to let me know what I wanted wasn't available.Seshagirirao V.
The guy drove the truck from out back (looked like a pasture) to the front, the front driver tire was half flat and so I got him and he took it to get air in it, he said he took it to a tire place to have it checked, BULL SHIT. he wasn't gone long enough for that. He didn't get any idea from me or my son who was going to drive it 1,500 miles. He didn't do a inspection, he said you pay for insurance we don't need to do an inspection. This person should be investigated for not meeting U-Haul protocol and I think he shouldn't be allowed to have a contract.Sandi R.
El cliente no dejó un comentario.Raymond F.
The ashtray was full and the cab stunk. Improve freshness.David M.
Good experience equipment was very good.Doug B.
I've rented this trailer before at other locations and no problems. When went here he had no extension for the light hookup. Normally it's on the trailer. And he also doesn't bother helping you hook up the trailer. I had to go to a hardware store and by the pigtail for the lights. A terrible place to rent.Luis S.
Never even got a rental contract or receipt. Had to hook it up my self the guy never even came out to the unitDominic P.
I never receieved my refund of a 140$ im very upset.LUIS ANTONIO S.
Lower rate but otherwise great experience.David S.
I registered with the Yakima office 10 days prior to when I needed the trailer. I even confirmed the day before I was to pick the trailer up and set up everything. I arrived on the morning appointed to pick the trailer up only to be told the trailer needed some tires. I said ok how long will this take, I have a small crew hired to load the trailer and the clock was ticking on this crew. The Yakima UHaul told me they didn't have tires for the trailer and I was out of luck. They did tell me the closest trailer I could take was 50 miles away and if I wanted to I could go get it!! No mention of inconvenience, no offer to bring the trailer to me, no offer of an adjustment in the rental price to compensate me for the crew wages I lost or 100 miles worth of fuel to retrieve THEIR equipment. Didn't even give me an "I'm sorry". I suggested a discount and the girl at the counter told me I'd have to call some 800 number and try. Uhaul's poor coordination and shoddy equipment cost me an extra $170 in lost wages and fuel costs. Rent from someone other than UHaul if you can. They really don't give a damn.mike W.
El cliente no dejó un comentario.DAVID L.
The person was late to meet us. He didn't appear to know how to use his computer. The truck was fine and the availability was good but the customer service wasn't the best. I'll probably use a different location next time.ana B.
El cliente no dejó un comentario.KWAJI M.
UHaul truly is a secondary business with this firm. Does not open until late and then doesn't seem to have time for you.Jack C.
The only thing that comes to mind is the fact that the key drop box wasn't readily visible/apparent so perhaps add a big sign that tells customers where to drop the key. :)neil F.
I was not given a receipt wasn't giving full change back I would like to be contacted by a maneger my refund should have been $20.77 and only got back ten dollars without a receiptJOSE D.