El cliente no dejó un comentario.Andrew G.
Customer Reviews for Tesson Ferry Phillips
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Quick service, easy to obtain on a Sunday! ¡Gracias!GAIL S.
I ordered a 4 wheel cart and it was not available. I also ordered a dozen blan k etc and only received six. Made the move harder than it should have been!!Craig S.
This was not originally my pickup location according to the website, but when I arrived at Simko BP (the location the website told me) they said they didn't have anything under my name there. I got it situated, but once I went to the other U-Haul, the worker there served another person that walked in before me who supposedly had a reservation for the same truck. It turns out they didn' have a reservation, but it seems they were almost going to rent the truck I scheduled to rent about a month ago to someone who just showed up.Vince L.
El cliente no dejó un comentario.Joseph B.
El cliente no dejó un comentario.JOE P.
El cliente no dejó un comentario.JAMES S.
El cliente no dejó un comentario.JAE K.
El cliente no dejó un comentario.JERRY C.
I reserved my one way truck rental 4 months in advance but no truck was available. Uhaul expected me to go 50 miles away to get a truck. I had to rent a much larger truck that cost me few hundred dollars more in fuel cost. Whats the point of a reservation if uhaul does not honor it. I was also charged over $1,000 dollars for a ubox that I did not request. After being on hold for over 30 minutes and on the phone over an hour uhaul admitted they dont know why it happened, there was no contract for the ubox just a charge to my credit card.but yet they did not refund my money...looks like uhaul is going to steal over $1,000 from me. I will never ever use uhaul again.Andrew S.
I feel a little disappointed that i have to drive 15 miles to get truck and 15 miles extra to return costing me extra $25. If i would of been able to return closer to my house would of saved me money.Dale G.
El cliente no dejó un comentario.ROGER A.
Everything is okIZET B.
El cliente no dejó un comentario.Michael T.
Easy mobile pickup. Great equipment.Mark M.
The inside of the truck was not clean in the cab or the back. They could have taken a blower and blown out all the dirt and debris in that back of the truck. The cab of the truck could have been wiped down to get rid of the sticky soda stuff, etc. Other than that, the person I talked with was very nice and responsive. I would rent from him again.TINA K.
El cliente no dejó un comentario.Carolyn W.
We rented a 5'x8' trailer to go to Gulf Shores for the week. When we picked it up, there was no walk around to check current condition. There were several holes in the trailer that my husband was able to patch with duct tape thankfully. I'm addition, the lights didn't work on the trailer. The only thing that worked on it is the left hand turn signal. Needless to say, we didn't feel very safe as we traveled through the night. We thought about getting a different one at our destination but it is in the contract that we would've been stuck with some pretty steep penalty charges if we did that. All I ask is that when equipment is being rented, make sure it's in workable, not necessarily perfect, condition.amanda A.
El cliente no dejó un comentario.Vincent T.
El cliente no dejó un comentario.KEVIN T.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.CLETUS G.
El cliente no dejó un comentario.Norvell A.
The gas station was small and not much room to maneuver a trailer aroundDarren D.
My reservation was moved after I created the online reservation- apparently the 1st location went out of business my reservation was from 9am-5pm since they didn't open until 9. When it was moved to this location no one informed me my reservation was changed to 8am to 4pm so needless to say when I arrived to pick up at 9am and seas told I had to have truck back at 4:30 due to another party had it rented- very poor communication and very thick accent hard to understand.ARLENE M.
Reservations was for Baumgartner Ins. dr for 7-10 at 10 am. They told us we did not make that reservation and sent us to different Location.Smail B.
Only employee on site was gas station cashier, contact to manager was thru their phone. no assistance available to connect trailer was available.Tammi K.
Trailer had a hole in the floor. Also looks as if the trailer had at one point fliped on it side. Passenger side top corner of trailer and finder look to have slide marks from a roll over.Eric E.
El cliente no dejó un comentario.Daniel R.
Very good customer service!!!!FRANK S.
El cliente no dejó un comentario.Kristen S.
Better stocked.RICHARD M.
Great customer service!JOHN B.
El cliente no dejó un comentario.ERNEST C.
El cliente no dejó un comentario.ROGER A.
This was a neighborhood location and did not have everything I needed for rental.Kevin O.
El cliente no dejó un comentario.KELLY V.
El cliente no dejó un comentario.Joshua L.
Picking up was a hassleBehidin P.
Customer was greatTYLER K.
El cliente no dejó un comentario.Johnna K.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.JAN R.
Was quick and easy.Michael H.
El cliente no dejó un comentario.Gerald H.
El cliente no dejó un comentario.DANIEL S.
El cliente no dejó un comentario.fahmi A.
The hitch retaining twist nut was very tough to tighten and appeared to be strippedRicky K.
Awesome service!PATRICK W.
El cliente no dejó un comentario.KEVIN C.
Fast, friendly and very helpful!!Renee B.
El cliente no dejó un comentario.Robert H.
El cliente no dejó un comentario.GARY A.
Good locationDONALD M.
I had a reservation at Valley Park MO and they called the day before saying they did not have the size trailer I reserved to I had to go to Tesson Ferry which was well out of they way. You can improve by having the equipment reserved at the location specified.Gerald H.
El cliente no dejó un comentario.Ronald G.
El cliente no dejó un comentario.ERIC S.
El cliente no dejó un comentario.Jennifer W.
El cliente no dejó un comentario.EARL M.
Automatic Brakes needs to be adjusted on the light side. Driving on bumpy roads/highways was a scary experience. Just glad I didn't hit any patches of Ice. I don't think I'll use a trailer with that system ever again. I've towed many times and hands down this was the worst trailer to manage.DANIEL K.
No one came to hook up the trailer.Michael W.
El cliente no dejó un comentario.Angela R.
Customer service was great, but truck was not clean.KEITH R.
Rented open trailer, safety chains were far too long, and as a result drug the groundWAYNE B.
To top off all the issues I had with getting a truck I reserved 2 weeks before my move date dropping the truck off was just as bad. After driving around a town im unfamiliar with and going to the nearest drop off location to find a gated entry with no access or room to drop off the 20' truck and tow dolly i had rented. Upon navigating to my second location and going inside the lady told me that she did not have room at her location and that I would have to take the 20' truck and tow dolly to another location. Great now im back driving around another town im unfamiliar with trying to find a 3rd drop off location to get rid of this truck. Finally able to drop the truck off at the 3rd location. Overall horrible experience even getting the truck overall horrible experience dropping it off.jesse G.
El cliente no dejó un comentario.Brian M.
El cliente no dejó un comentario.TERI G.
El cliente no dejó un comentario.Jeremy F.
El cliente no dejó un comentario.Shanta T.
Very helpful with some last minute changes we made.MIKE L.
El cliente no dejó un comentario.Steve T.
Too much of the mobile check in process accord after I arrived. I was asked to upload my Driver's License ahead of time only to have to do it again when picking up the truck. Several questions asked during the pickup process should have been front loaded not after you are at the place and going through the pick up process.Douglas P.
El cliente no dejó un comentario.DOUGLAS F.
El cliente no dejó un comentario.craig H.
Make sure you can give what was originally quoted.Daniel M.
El cliente no dejó un comentario.MARTIN P.
Had purchased trailer starter kit online only to find out location doesn't carry them. Only had half the blankets I ordered online. Trailer dirty and generally poor condition.Nathan N.
El cliente no dejó un comentario.Mark P.
Great service and moving help were awesome!dan K.
El cliente no dejó un comentario.Jose M.
I was handed a receipt and they pointed to where the trailer was and that was it. Nobody reviewed any safety protocols or anything. I hooked the trailer up myself which was parked on a hill with pieces of wood in front of the tires.LEONARD W.
El cliente no dejó un comentario.David P.
I was really disappointed to learn that the mileage rate for Friday and Saturday was $.30 a mile more than it is for the other days of the week. I could've easily done my move today instead of yesterday. Consequently, I ended up paying more than 25 more dollars for my rental.Shirley R.
The truck was in rough shape. There was a fuel leak from the tank and the power steering is very noisy. The passenger window handle is missing and the lights in the cargo area do not work.Michael K.
El cliente no dejó un comentario.Jeffrey W.
Had to drive across town to drop off. Was told I could drop off anywhere in Springfield, but App would only let me drop at one location (which happened to be all the way across town).JOHN M.
El cliente no dejó un comentario.Robert Z.
The truck that I rented needs some maintenance. The front end had a problem and the whole truck shook while driving it. The passenger window was open and it was missing the knob to allow me to put the window up. It had rained the night before and it was wet inside the truck.Mark L.
El cliente no dejó un comentario.Brett R.
El cliente no dejó un comentario.INA M.
El cliente no dejó un comentario.Robert R.
El cliente no dejó un comentario.Brice Z.
Great experience.Jacob G.
Fast and, efficient!Debbie R.
El cliente no dejó un comentario.CHUCK V.
El cliente no dejó un comentario.doug S.
El cliente no dejó un comentario.Thomas S.
Very friendly staff, easy going and excellent service.DON M.
El cliente no dejó un comentario.Patricia H.