Customer Reviews for Terrys Mini Storage
(Distribuidor de U-Haul del vecindario)

9209 Lee Rd 246   Smiths Station, AL 36877
(terrys grocery store UHaul rentals inside grocery store)

(334) 408-0342

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 8 a. m. - 2 p. m.

Servicios en esta ubicación:

Contáctanos

(334) 408-0342

9209 Lee Rd 246
Smiths Station, AL 36877
(terrys grocery store UHaul rentals inside grocery store)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.- dom.: 8 a. m. - 2 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

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Clasificación:
5.0

El cliente no dejó un comentario.

Roger W. 
Clasificación:
3.0

Pick up took a while, but drop off was easy.

Tracy D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yonbria P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

VANTRELL W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

NETSANET H. 
Clasificación:
5.0

Our storage unit was just the right size and easy to get to. Will use again in the future.

eric p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NETSANET H. 
Clasificación:
5.0

El cliente no dejó un comentario.

David S. 
Clasificación:
5.0

Eliminate the id verification calls.

Dennis M. 
Clasificación:
5.0

Very good customer service on both ends

Gary W. 
Clasificación:
5.0

Very easy to use. Very satisfied with my rental.

ANDREW A.  |  Overall Experience 
Clasificación:
2.0

You have to go to the grocery down the road to check out the truck, which no one told us so my son-in-laws and son was having to use even more time. One minute there were no dollys and then there were. Was told if the truck was turned in early some of the rental fee would be refunded. Haven't seen a receipt yet.

thomas R. 
Clasificación:
5.0

Staff was friendly.

TREVINO H. 
Clasificación:
2.0

Uhaul trucks/trailers are kept at one location & check-in office at another. Also, no one knew how to hook up auto transport. Luckily I had used this transport before & knew how to hook it up.

Karen L. 
Clasificación:
5.0

The truck had several areas of damage when recd at Terrys. The lady who signed the truck out to us documented all for us with photo uploads. Very nice and helpful.

lyn C. 
Clasificación:
5.0

Great experience! One way commercial rental from Pensacola. Got an awesome credit, got the truck and trailer parked exactly where they wanted it. Maybe change the name of the location on Uhaul since "all business done at grocery store" kinda throws people off when they pull up to the location and find a sign on the door afterwards.

Brandon C. 
Clasificación:
5.0

Very nice facility!!!!!

Jennifer H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bonnie J. 
Clasificación:
2.0

They gave us the wrong truck which then caused the turn in location not to be able to check it in properly which lead to harassing phone calls all day from a 770 number. To end up being hung up on and threatened that I didn't turn a truck in that I turned in 2 days earlier. This is a long story made short. Horrible experience

Elizabeth K. 
Clasificación:
5.0

I was totally happy with the help I received from this company. I had some problems with my help not showing up and me running late. But uhaul was great and help me everyway they could. My hats off to all the help they gave me.

LYDIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David O. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER & VERON G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Helen d.  |  Overall Experience 
Clasificación:
4.0

I received an email confirmation with my pickup date and time. When I arrived at that location, it said it was open till five (I was there at four) and no one was there. I called several times no one answered. I called the 800 number and they told me I needed to go to a different location than what was on my email. I went to the new location and they told me I had to go to yet a third location to pick up my truck. It took several hours to finally get it. The lady told me they would extend my drop off time but they didn't change my drop off time. So they then charged me $50 additional for returning the truck late when they caused all the chaos and had me driving all over the place, using my time and gas.

Daniel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIDGETTE B. 
Clasificación:
3.0

The location for the pickup was inside a grocery store and it was a little awkward.

risa L. 
Clasificación:
5.0

Terris is always professional, timely, and helpful with UHaul services

Jackie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shannon L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jaclyn C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TANI J. 
Clasificación:
5.0

Terry's staff was very courteous.

Kenneth H. 
Clasificación:
1.0

Drop off location is listed as a 24/7 drop off location. I returned my truck early and got charged $40 for an extra day...? This makes no sense. My rental period ended at 11pm and I returned the truck before 10pm on the day it was due. It seems as though Uhaul is using this fee to avoid having to reimburse me for unused mileage cost on the equipment. Not satisfied. Will not recommend this location to anyone.

Jordan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

donna W. 
Clasificación:
3.0

El cliente no dejó un comentario.

William G. 
Clasificación:
4.0

El cliente no dejó un comentario.

rodahina P. 
Clasificación:
3.0

El cliente no dejó un comentario.

Misty H. 
Clasificación:
5.0

The manager was very nice

Melissa P. 
Clasificación:
3.0

We used the 24/7 mobile service to drop off the truck as well and had troubles here also. The problem had nothing to do with the location but the website and call center. The website would not allow me to complete the drop off instructions, saying there was an error and to call customer service. After waiting 45 minutes on hold in a parking lot at 10 at night I finally tried the chat option. The rep told me I couldn't complete the drop off instructions and the location would charge me $20 to check in the equipment and she couldn't waive the fee. Thankfully, when I called the location, they were extremely helpful and understanding and waived it once I explained the situation. To sum it up, the locations need to be vetted better to ensure the locations will be run professionally and the customer service department needs to be more efficient.

Susan D. 
Clasificación:
5.0

Actual people to help you

Lori N. 
Clasificación:
5.0

El cliente no dejó un comentario.

justin M. 
Clasificación:
3.0

The representative that helped when I picked up the uhaul, I would not recommend to my worst enemy. Terrible attitude and horrible customer service. When I dropped it off, the representative was helpful and nice.

John W. 
Clasificación:
1.0

There was no equipment available that worked, except for the one we got which was not what we wanted.Customer service at Uhaul and Terry's was crazy when renting, WE should have left and gone to Home Depot to rent. We do not normally complain but this was terrible... The Folks At Terry's were very nice but it is not their fault it is UHAUL. We have one more move to make and we will not be using Uhaul. The Uhaul in Tampa, Florida was great but here in Alabama it is poor. MUST BE UPPER MANAGMENT.... Making their Bonuses. Nothing for you to do....but run away from this place...

CARLA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kenneth H. 
Clasificación:
5.0

I can't think of anything else everything went perfect !!!

ricky W. 
Clasificación:
3.0

The truck was not clean, and the fuel hand didn't not work, I didn't find out until I got down the road, and fill the tank up. One of the older truck on the lot.

Michael G. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steverson J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE A. 
Clasificación:
5.0

The folks in Smith Station, Alabama were friendly and courteous. I and my family, were very impressed with the guy running the place where we returned our truck, in Knoxville, TN. VERY professional, knowledgeable and helpful to us. He seemed genuine and patient with customers. Give him a raise ! ??

ed K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE A. 
Clasificación:
2.0

the location sent me to a location at the corner. said they did not handle rentals. the cashier thought i was talking a shampoo machine. Grocery store location? Worth of all, U HAUL sent me an hour past my vehicle pickup location to pickup a tow dolly. after i told them the locations i need the dolly from. Poor Job U HAUL

John M. 
Clasificación:
3.0

This location is on the edge of Eastern/Central time zones. Make return times clearer.

Raymond P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shyron L. 
Clasificación:
2.0

When I picked up trailer it took almost a hour to even get the unit and the attendant did not come out side to even check to see even if I had the proper hook up for the lights or if the tow hitch was ok or anything...She said for me to go look for the trailer and get it.I did not ask for anyone to hook it up.But they should of made sure the lights worked. And I had the right hookup. The trailer did ok.

William C. 
Clasificación:
3.0

everything should be able to be done on a computer the person renting the hand trucks I got had to use her phone instead of the desk top computer which made the transaction take more timee

carol A. 
Clasificación:
1.0

My husband went to the location given and when he arrived, there was a sign to go to another location. We drove 90 miles round trip to pick up a truck that was needed for a move just over 100 miles away. Seems a bit ridiculous to have to travel that far to rent a truck. My husband tried to confirm w/ the UHaul attendant that the round trip mileage to pick up the truck would not be part of our 128 mile agreement w/ no avail. The attendant was not helpful at ALL, not very competent about the leasing procedure nor able to answer any questions. Next time it seems it would be more efficient to rent a truck round trip rather than have to go thru this hassle of securing a truck. Still waiting to see what our final charge will be for this rental.

KERRIE B. 
Clasificación:
1.0

El cliente no dejó un comentario.

CLEVON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kelli D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin J. 
Clasificación:
4.0

Agent very nice and accommodating.

Michael H. 
Clasificación:
5.0

everything was great

sharon A. 
Clasificación:
5.0

No problems at drop off. Personnel were friendly, courteous and efficient.

Randal H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Yong L. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jace D. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEBBIE E. 
Clasificación:
5.0

Overall the experience was very favorable at both locations

Audie M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric M. 
Clasificación:
5.0

El cliente no dejó un comentario.

tony M. 
Clasificación:
5.0

El cliente no dejó un comentario.

jeniffer M. 
Clasificación:
1.0

Printer printed have my contract and wasnt inform the truck needed to be in my a exact time. I was charged a extra day...

LADONNA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara G. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAIR A. 
Clasificación:
2.0

El cliente no dejó un comentario.

PHILLIP H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Samuel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAIR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabrielle C. 
Clasificación:
5.0

El cliente no dejó un comentario.

larry G. 
Clasificación:
5.0

N/A Excellent service

marshall W. 
Clasificación:
5.0

The service person was great

Twanda O. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAIR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAIR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Debra W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOYCE A. 
Clasificación:
3.0

Ensure that staff is properly trained so that pick ups run smoothly.

Renata A. 
Clasificación:
5.0

El cliente no dejó un comentario.

William W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROYCE G. 
Clasificación:
5.0

Very quick of processing the renting

JUANAFE P. 
Clasificación:
4.0

Great location and very friendly service.

David N. 
Clasificación:
5.0

I honestly can't think of a better service

CLINT E. 
Clasificación:
5.0

They did not have an appliance dolly. Very nice people tho. A bit far away from Auburn. Actually we drove 4 hours to Auburn and had arranged via the web to pick up the truck on Pepperill at Auburn and it ended up being CLOSED! We called and the nice lady found Smiths Station. So except for the closed location and the lost time driving it went very well.

William L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ricardo V. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDEZ O. 
Clasificación:
4.0

Very nice and helpful staff. I was called prior to drop off to make sure I knew the drop off location. Talk about service.

Ricardo V. 
Clasificación:
4.0

El cliente no dejó un comentario.

shaniquah H. 
Clasificación:
3.0

Location was a good ways out for someone not familiar with the area.

JOE W. 
Clasificación:
1.0

I was lead to believe that the miles to Myrtle Beach and back to the drop off location were in the contract. This is the reason for the 1000 miles over. Customer support was not able to help. I am very upset. I will never use Uhaul again and will discourage as many people as possible from using this company.

Cameron M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Clasificación:
1.0

I was given a drop off location that was closed.

Henry R. 
Clasificación:
5.0

El cliente no dejó un comentario.

David M. 
No se han enviado comentarios para esta ubicación.

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