Customer Reviews for TCB Self Storage
(U-Haul Neighborhood Dealer)

519 comentarios

2415 E Caesar Ave   Kingsville, TX 78363

(361) 221-1195

Horario

  • Mon–Fri
    9 a. m. - 3 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(361) 221-1195

2415 E Caesar Ave
Kingsville, TX 78363

Servicios en esta ubicación:

Horario

  • Mon–Fri
    9 a. m. - 3 p. m.
  • Sábado
    9 a. m. - 1 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I was truly satisfied with y'all service… just continue in the excellent service y'all gave me 😊

Diana R. 
Clasificación:
5.0

excellent service

Stanley C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Stephen A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Thomas T. 
Clasificación:
5.0

Convenient location, easy people to work with. Would recommend

Wesley P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Ramiro L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven V. 
Clasificación:
4.0

El cliente no dejó un comentario.

MD SADUN H. 
Clasificación:
4.0

Some equipment needed oil/rust protection to operate properly, I speak specifically about the left tire strap assembly. It was difficult to tighten due to rust. By the end of the trip the tire was not fastened at all!

Martin C. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAREAN M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brandi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY R. 
Clasificación:
2.0

The whole bus was very dirty on the outside. The weather was rainy and the windshield wipers didn't work. We had to purchase new ones.

Lucy F. 
Clasificación:
1.0

Took much longer to rent this trailer than I've ever had to in the past. The gentleman at the window was cool except he wanted me to wear a mask even though he was inside behind the glass and I was outside the entire time and never mind that his mask was never actually covering his mouth or nose, it was more of a chin cover but he gave me a mask and I kindly put it on so I could continue to fill out the online contract. FINALLY got it all squared away and to the back of the premises we went and he had us back up to the trailer that was completely covered in bird droppings. Not a huge deal but I was going to be using it to transport several sheets of fairly expensive cabinet grade plywood. Again, no biggie, figured I was going to have to sand it anyway but the principal of it being that nasty is what bothered me. The rental was to be a 24hr rental and we were to have it from 11-11 but because I worked early the next day it was up to my wife to drop it off on her way to work. She arrived @ 0850 and was told by an elder female that she wasn't open yet and my wife would have to wait to drop it off. The business (or office portion) didn't officially open until 0900 and she went on further to tell my wife that even if she were open that she didn't hVw anyone to take it in. My wife sat and waited the additional 10min before she was allowed into the gated area and pulled the trailer around to the “trailer area” where the gentleman from the prior day disconnected it for her. My main problem with this whole ordeal is that I have NEVER had an issue with not being allowed to leave rented U-Haul equipment at the designated business or place of return. U-Haul policy says that you can leave equipment at the location 24/7 so long as you complete the return on their website. As a matter of fact, according to their FAQ page, it's ENCOURAGED, to drop it off early. It's not a huge deal I understand that but I just think that ALL locations should be held to the same standards and not allowed to make up their own rules, making it more convenient for them instead of the customer. To avoid the hassle for the next time I'll just drive the 45min to one of the main U-Haul locations to do any future rentals.

Brandan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Velma G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rodolfo T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daysi G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
Clasificación:
5.0

AB was helpful quick and got my move done as quickly as possible in a very professional manner. Showed concern about my well being and I can say best uhail experience and it's not my first rent from uhaul. Thank u AB

Velma G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle G. 
Clasificación:
5.0

Please ensure you are checking tire life. I blew a tire after only driving 20 miles. Roadside assistance was amazing and so fast to help with this issue though.

Yasmin A. 
Clasificación:
5.0

Thank you for a great experience! Very Accommodating and Professional.

Joshua T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasmine B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy L. 
Clasificación:
5.0

Great customer service fast and friendly. Answered all my questions. Will recommend and use this company again.

martha J. 
Clasificación:
3.0

Have a way to upload driver license pictures at the pick up.

ross L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don P. 
Clasificación:
3.0

The people running this U-Haul were rude and disrespectful.

Gary P. 
Clasificación:
4.0

A no problem rental

Jeffrey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ismael R. 
Clasificación:
3.0

El cliente no dejó un comentario.

Richard W. 
Clasificación:
1.0

The staff of this facility were incredibly rude. Demanded I wore a mask When it was an outdoor facility. While they were asking me to wear one there was employees outside with no masks. The environment was uncomfortable to say the least

James H. 
Clasificación:
5.0

Great help!

sarah R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Miguel L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dahlia R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Joe G. 
Clasificación:
2.0

The manager was one of the rudest people I have evert met. I simply asked if I could use the restroom since I had just driven a distance to get there and she became angry and irate and said NO…there is no restroom for customers here!Terrible customer service. In addition no info was given on the actual truck…where gas tank was, opening rear door, and safety measures. Overall bad experience.

HORACIO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MADISON H. 
Clasificación:
5.0

the cabin are dirty by mud as a received and let at the same. I feel not comfortable with the charge of 25 usd for cleaning

Ernesto M. 
Clasificación:
3.0

I had to wear a stupid mask even though I was out side. What the heck. That's crazy

Tom T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alvaro A. 
Clasificación:
5.0

Awesome renter….

LONNY W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Cresencio P. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID B. 
Clasificación:
3.0

The lady at this location takes her job way too seriously. To the extent that she tells you that the gas tank is the place where you put the gas. And I had to give her more emergency contacts to rent the truck than I had to provide my doctor before surgery. It was tedious and demeaning and really unnecessary. But it's a very convenient location so take the good with the bad.

Cayce L. 
Clasificación:
5.0

El cliente no dejó un comentario.

THELMA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard H. 
Clasificación:
3.0

I've been given the run around from Uhaul Customer service to the location of where I rented the Uhaul regarding a refund for the "Dollie" I was charged for. I was told to call CS and they would make a note for the refund. The location only gave me a refund for 1 day, not two. Poor customer service. I have to be on hold for hours just to get a $7 refund.

Rose Ann C. 
Clasificación:
1.0

The lady at the front Vicky was racist and rude. I will never use this company again.

casandra G. 
Clasificación:
5.0

Very great experience!!

Felipe L. 
Clasificación:
5.0

keep up the great friendly customer service!!

Christopher M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Manfredo M. 
Clasificación:
5.0

Nina was very helpful and took care of our rental needs.

Ana G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roxane V. 
Clasificación:
3.0

The customer service was very poor upon pick, the older Hispanic women was very rude. However, Nina was excellent and very helpful the next day upon drop off.

ALBERT G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELINDA D. 
Clasificación:
5.0

Great job. Friendly, helpful staff. Quick check-in/check-out process. ¡Gracias!

LEWIS J. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

I appreciate it that they gave me the extra time to pick up my trailer.

JOSE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDRA M. 
Clasificación:
2.0

Didn't look at reservation and rewrote it costing me more than double. Also, took forever to get equipment as they couldn't figure out that I was renting a trailer, not a truck and not a truck and trailer.

Shelly S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DASLEE B. 
Clasificación:
5.0

Overall I had a peachy experience. Will surely recommend.

FEMI A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Schyler A. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK F. 
Clasificación:
5.0

El cliente no dejó un comentario.

NOEMI S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Vicki G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORINA S. 
Clasificación:
4.0

El cliente no dejó un comentario.

James M. 
Clasificación:
4.0

Staff was very friendly and professional.

JOSEPH JOHN R. 
Clasificación:
1.0

Had to wait 3 and a half hours for a tire replacement after i paid. Truck was not inspected until i got there. Got pulled over by the police, license plate light was out

ERNEST Y. 
Clasificación:
3.0

Both right side tires wouldn't of been to pass an inspection. Had a blow out that left me stranded for 2 hours. The tire that blew was highly deformed and should of been changed a long time ago.

JAMES ROSS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN W. 
Clasificación:
4.0

The whole process of securing a rental truck was easy and the staff was very friendly and professional. I would recommend this establishment anytime.

Raquel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Randy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRY C. 
Clasificación:
5.0

¡Gracias!

Rosalinda C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SALVADOR F. 
Clasificación:
5.0

El cliente no dejó un comentario.

CYNTHIA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terria F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELLIS C. 
Clasificación:
1.0

Very unorganized. Cancelled my reservation without notifying me. When they rescheduled it, it was done incorrectly. Also, had to change my pick-up time because the truck was scheduled for drop off from another customer at my scheduled pick up time.

BRIANA V. 
Clasificación:
5.0

Great customer service. The service was fast and very welcoming.

Melissa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor S. 
Clasificación:
5.0

My 1st time renting a uhual. The hole process was unbelievably easy and smooth from start to finish.

Maggie V. 
Clasificación:
4.0

El cliente no dejó un comentario.

RICARDO L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mohammad Tawhidu N. 
Clasificación:
5.0

Very warm and professional.

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stella G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

Great and friendly service!!!

LEE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ashley G. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAITLYN BROOKE L. 
Clasificación:
3.0

El cliente no dejó un comentario.

ORLANDO G. 
Clasificación:
5.0

Staff was friendly and well informed -answered all our questions & more.

Ruben G.  |  Overall Experience 
Clasificación:
5.0

I was there quite often to attend to storage needs!! It was always well maintained and staff was the BEST. I will recommend TCB to anyone I know that needs a dependable, secure, honest need for storage.

NANCY E.  |  Overall Experience 
Clasificación:
4.0

Helpful & courteous attendants . Very clean storage unit . Immaculate 20 long U-haul truck we picked up from Jackson services in Bay City . Very good experience with U-haul .

PEGGY A. | Reservación
Clasificación:
4.0

The only qualification I would like to make is I wish they were open before 8AM.

JERI M.  |  Overall Experience 
Clasificación:
5.0

Professional, accommodating to our facility needs

USER FRIENDLY P.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Good secure storage. Very satisfied overall.

JUAN G.  |  Overall Experience 
Clasificación:
5.0

The staff was more than willing to show me the units. Very helpful.

Privacy R.  |  First Impressions 
Clasificación:
1.0

tcb self storage was very run down, they also did not honor the uhaul promo of 1 free month. they told me it was because they were privately owned. i did not rent this unit

Privacy R.  |  First Impressions 
Clasificación:
5.0

Staff was very friendlt and helpful

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very helpful and courteous service

Privacy R.  |  First Impressions 
Clasificación:
4.0

Good people

Privacy R.  |  First Impressions 
Clasificación:
5.0

Very helpful over the phone.

Privacy R.  |  First Impressions 
Clasificación:
4.0

Some systems/documentation may need work, but courtesy/attn shown by office staff was beyond the norm -- I was treated as an individual. Move-in seamless I expect a positive experience overall.

Privacy R.  |  First Impressions 
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