Comentarios de los clientes para TCB Self Storage

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de TCB Self Storage

Clasificación general:

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Mohammad Tawhidu N.
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El cliente no dejó un comentario.

JOHN D.
Clasificación:

Very warm and professional.

Stella G.
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El cliente no dejó un comentario.

Stephen C.
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El cliente no dejó un comentario.

LEE S.
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Great and friendly service!!!

Ashley G.
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El cliente no dejó un comentario.

KAITLYN BROOKE L.
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El cliente no dejó un comentario.

ORLANDO G.
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El cliente no dejó un comentario.

Terri H.
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Will continue coming here very friendly and helpful staff

John F.
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El cliente no dejó un comentario.

OSCAR F.
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The attitude and willingness to help from the staff at this location is the Best I have ever experienced at ANY U Haul rental office. 5-STARS!!!! How refreshing to deal with a business that gives CUSTOMER SERVICE!!!!!!

Terri H.
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Very friendly and was a very easy transaction everything went well I will be using this location in the future Thanks to the friendly and helpful staff

Maria B.
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El cliente no dejó un comentario.

MANUEL N.
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Their service is top notch! Fast and friendly service! Would definitely recommend!

Ruben G. | Overall Experience |
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Staff was friendly and well informed -answered all our questions & more.

JAN S.
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I has issues with the online reservation system and had to repeat and reenter data; thot I entered data accurately according to my truck manual and was challenged even tho from data plates. But, got what I needed at good price just took me many trys maybe because I have older system and NO smart phone.

MARGARET G.
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El cliente no dejó un comentario.

JIMMY J.
Clasificación:

Over charged

Gabriel R.
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El cliente no dejó un comentario.

NANCY E. | Overall Experience |
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I was there quite often to attend to storage needs!! It was always well maintained and staff was the BEST. I will recommend TCB to anyone I know that needs a dependable, secure, honest need for storage.

VALDEMAR S.
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El cliente no dejó un comentario.

Valdemar S.
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El cliente no dejó un comentario.

Maria C.
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Fast and friendly service. Helped me without a hesitation to get me going.

Gustavo G.
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This is my second rental this month no problems with the facility but major issues with Uhaul website took an hour to complete the rental and both times unable to complete self return even with help from uhaul trying to do a live return. Both times unsuccessful and opted to pay the penalty fee. Big waste of time. Another thing what is the point of taking all the time using the online process just to get asked an other thirty minutes of questions when you pick up the truck?

Brenda S.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA V.
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I rented the uhaul and returned it, but left a bag of electronic chargers in the vehicle. When I noticed them missing, the uhaul location was closed, but I called back the next day, and was told the vehicle had been rented and not returned to this location, and anything in the vehicle would have been held if it was in view. The item had been placed in the dash, directly below the cupholders, in a black mesh bag, so it was not hidden. I understand that I missed it when I returned the vehicle, but I do not think that the uhaul vehicle was checked completely before being rented out to the next person, or they would have come across the bag. I was given the number to the Ingleside location where the truck was returned by the customer. I did call and was told that they located the bag, but asked the renter if it belonged to him, and the renter took it. They did not offer to call the renter of the vehicle and ask that they return the bag and contents, being that it was not theirs, and at the same time I did not ask for that information due to privacy and safety purposes. Please have a more thorough check of the vehicles. While I understand that it is the customer responsibility for their items, a thorough check of the truck before renting would have yielded the items as well.

Jaime B.
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El cliente no dejó un comentario.

Jaime B.
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El cliente no dejó un comentario.

ENRIQUE G.
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We rented a 26' truck and when we went to pick it up it had a blown tire and we were asked to call U-haul and wait for another truck to arrive. We had no time to waste since we were traveling from Kingsville to San Antonio. We were given another truck and it sounded horrible. We were worried it would break down on us.

Jose R.
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El cliente no dejó un comentario.

Andres H.
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El cliente no dejó un comentario.

Chris K.
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My only experience here has been two after hours drop-offs of 26 foot trucks. The self process with the android app for an after hours drop off is sort of cumbersome, and the parking here isn't the easiest to figure out. There's typically quite a few trucks here, all parked out front in front of the fence and in the grass, both times it's been unclear where I could park a 26 foot truck after hours that would avoid blocking the gates and such.

fahad A.
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El cliente no dejó un comentario.

THOMAS F.
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El cliente no dejó un comentario.

aleksandr B.
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El cliente no dejó un comentario.

Ajibola S.
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El cliente no dejó un comentario.

Michael O.
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El cliente no dejó un comentario.

Hector L.
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I only drove about 4 miles and was charged for 102 miles...are the mileage gauges rigged?.they should show us return report before running credit card. That is very sneaky. Now I have to wait to get my money back.....fed up with uhaul

Daniel S.
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El cliente no dejó un comentario.

Ronald G.
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Truck was stuck in mud when I got there, we the customers had to try and get it out. Checked in at 9am didn't get the truck out until 10:15am. Didn't get the dolly I paid for. Was told “sorry we have other customers to tend to” will definitely not be using the services again.

ZAKARIA E.
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It was very good service

Edwardo G.
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El cliente no dejó un comentario.

Victor S.
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El cliente no dejó un comentario.

RUSSELL B.
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El cliente no dejó un comentario.

JESSE A.
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Nothing

John S.
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I can't think of anything that you can do to improve your process. Truck was clean and ready when I arrived and the advance check-in via email made everything flow smoothly. Very good service by the local agent.

Laura C.
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Very helpful staff!

eric S.
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Not have trailers parked in grass especially with all the mosquitoes. Maybe have a pavement area for trailer parking. Staff is excellent.

MARISA M.
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Staff was extremely helpful and very friendly. They allowed me to leave my vehicle while I used the U-Haul. Would highly recommend this location.

Juan T.
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El cliente no dejó un comentario.

Joey R.
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We had to reschedule and reserve another truck because the AC was out on the one we wanted. Also, I was told by a rep from uhaul that they would cancel and reschedule our truck because the systems were down, but they did not. Other than that everything else was fine. The pick up and drop off location was helpful!

Miguel G.
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Wonderful experience no critiques

Victor S.
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El cliente no dejó un comentario.

Alexandra T.
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El cliente no dejó un comentario.

Norma C.
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Excellent customer service.

ROBERT C.
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El cliente no dejó un comentario.

Luis H.
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No issues, smooth pickup process.

Robert Z.
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Nothing.

NOAH H.
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Keep as is

Jeff H.
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El cliente no dejó un comentario.

Eliazar C.
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El cliente no dejó un comentario.

Sandra H.
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El cliente no dejó un comentario.

Rosie A.
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El cliente no dejó un comentario.

dessie D.
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Nothing needs to be improved this place was very nice the people was awesome and a big help if ever I need it again yhis will be the place I go no where else the people and so nice here.thanks for an awesome experience.dessie

Carolina Zulay R.
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Yo pagué por una docena de pad, al hacer la reservacion por internet y Al retirar El camion, no tenian. Uno estå contando con Los pad.

Jennifer C.
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El cliente no dejó un comentario.

JAN S.
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Mgmt friendly and helpful

Randa L.
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El cliente no dejó un comentario.

bob T.
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El cliente no dejó un comentario.

Miguel R.
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very nice personal

BELINDA V.
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Melissa and Lupe were amazing their demeanor upon arrival was welcoming! Beautiful smiles and I love the fact being acknowledged as I walked in. I was taken care of in a efficient and timely manner!

RICHARD B.
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El cliente no dejó un comentario.

Angelita P.
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El cliente no dejó un comentario.

KATHRYN K.
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El cliente no dejó un comentario.

Lance R.
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Supposed to be a 24 hour drop off location. NOPE. Only staffed during certain hours. If we had shown up a little later they would not have been around. Was presented with a gate keypad and of course, i DONT have a code as I am not a customer of this location. Had to go track down a manager to open the gate. Pretty typical of UHaul. A haphazard unprofessional mess on both ends of the rental.

janey V.
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El cliente no dejó un comentario.

John B.
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The attendant did an excellent job in his walk-thru and was very helpful in answering any my questions.

James T.
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Excellent Pick up location!

israel G.
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El cliente no dejó un comentario.

Firas A.
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El cliente no dejó un comentario.

jim B.
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The men were great and helpful, very thankful for them.

Brandon S.
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El cliente no dejó un comentario.

Meagan N.
Clasificación:

When I first walked into this location to drop off the equipment (after driving over 2000 miles), we were told that our reservation wasn't on their books and told to wait while they called to sort it out. After some encouragement to move things along, we were allowed to drop off the auto transport. The gentlemen who helped us with the trailer was very friendly and helpful. Later when we came back with an unloaded truck, the gentlemen who helped with the rest of the check in was also very quick, friendly, and helpful. This is a good location just off the highway.

Pranav P.
Clasificación:

El cliente no dejó un comentario.

Ellart V.
Clasificación:

I made a reservation 6 days in advance for a truck and car dolly. I was informed I had to get the dolly at a different location. 6 days was plenty of time to move it around for me. I also reserve my truck for 8 AM but because the system wasn't working, I didn't get the truck until 7 hours later. I only got it because my roommate got a trailer at a different uhaul location and I told this location that the system was back up. This uhaul experience was a disaster

Bobby H.
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El cliente no dejó un comentario.

Chet D.
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very helpful. i told owner about light problem and he said he would note before trailer was rented again.

Deral M.
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El cliente no dejó un comentario.

Rosendo M.
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El cliente no dejó un comentario.

Muath B.
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El cliente no dejó un comentario.

Lewis J.
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El cliente no dejó un comentario.

Rafael H.
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El cliente no dejó un comentario.

Rick L.
Clasificación:

I was given misinformation about how I could pickup the truck and the car hauler. They told me i could pickup the hauler later with my truck, then when I went to get it they said I needed the uhaul truck. They needed a picture of the 2 together and they never even took the picture. Also the car hauler was in weeds almost higher then the hauler. All of the lights and chains worked but the tire straps came loose and off with bumps in the road. From Texas to Montana I had the put the straps back on every 2 hours for fear of the car coming off of the trailer. It was not a smooth or good transaction at all. Would not recommend them at all.

Kevin C.
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El cliente no dejó un comentario.

tammy J.
Clasificación:

El cliente no dejó un comentario.

Kenneth W.
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El cliente no dejó un comentario.

John C.
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El cliente no dejó un comentario.

jose B.
Clasificación:

Smile

Richard H.
Clasificación:

Very pleasant experience. Friendly and helpful.

Carla Z.
Clasificación:

El cliente no dejó un comentario.

Lance F.
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El cliente no dejó un comentario.

Alexis C.
Clasificación:

Super friendly and helpful. The office is also very clean and welcoming.

PEGGY A. | Reservation |
Clasificación:

Helpful & courteous attendants . Very clean storage unit . Immaculate 20 long U-haul truck we picked up from Jackson services in Bay City . Very good experience with U-haul .

JERI M. | Overall Experience |
Clasificación:

The only qualification I would like to make is I wish they were open before 8AM.

USER FRIENDLY P. | Overall Experience |
Clasificación:

Professional, accommodating to our facility needs

JUAN G. | Overall Experience |
Clasificación:

Great customer service. Good secure storage. Very satisfied overall.

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