Customer Reviews for Taylors Mini Storage
(U-Haul Neighborhood Dealer)

109 reviews

220 38th St   Columbus, GA 31904

(762) 583-2921

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 11:00 am - 5:00 pm

Services at this Location:

Contact Us

(762) 583-2921

220 38th St
Columbus, GA 31904

Services at this Location:

Office Hours

  • Mon-Fri: 8 am–5 pm
  • Sat-Sun: Closed
Special Operating Hours
  • 3/28/2024: 11:00 am - 5:00 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

The area was not clean nor was the truck at pick up. The company also accessed my CC several times after the card was returned Instead of a hold for 104.05 which should have contained the 61.46, there were 2 additional charges 61.46 for the use of the truck. I spoke to a customer service person who indicated it was impossible. I have been using Uhaul for over 40 years in various states and many in GA. I will not use this facility again if I use Uhaul for my needs. You need to inspect, poor customer service on the phone and the company.

Jacqueline Mackey 
Rating:
5.0

Customer did not leave a comment.

William Gerhardt 
Rating:
1.0

They charged me for cleaning fee for no reason 25$. , do not rent from here it’s scam

DHAVAL PATEL 
Rating:
5.0

Customer did not leave a comment.

Josh Pettigrew 
Rating:
5.0

Customer did not leave a comment.

Don Taylor 
Rating:
3.0

The process was very complicated to go through the online process.

Elvin Gore 
Rating:
1.0

Customer did not leave a comment.

Jonathan Barron 
Rating:
3.0

Still awaiting refund. And receipt never emailed as advised.

KAMISHA WOODFORD 
Rating:
5.0

He was AWESOME! Such an easy experience. I would definitely recommend!

Leslie Horne Tomik 
Rating:
5.0

Customer did not leave a comment.

Harris Lawrence 
Rating:
5.0

Great customer care. I was really happy with locations service.

CARLOS GRAHAM 
Rating:
2.0

Be more professional to seniors because there's a lot that we don't understand.

Victoria Pierce 
Rating:
5.0

Customer did not leave a comment.

JASON GIBSON 
Rating:
5.0

Don was very knowledgeable and clearly explained all the questions I had about the rental truck. A+ Service Thank you! KSR

Kenneth Rumsey 
Rating:
5.0

very helpful in every way

jimmy cannon 
Rating:
5.0

Customer did not leave a comment.

Phil Marino 
Rating:
1.0

Need more car as 2 days in a row on the weekend it was only 1 person working the counter

VENITA MARIE MATHIS 
Rating:
5.0

Friendly. Timely.

VENITA MARIE MATHIS 
Rating:
5.0

Taylor’s was easy, helpful and on time!

Joshua Dunlap 
Rating:
5.0

Customer did not leave a comment.

Roy Copeland 
Rating:
3.0

Customer did not leave a comment.

Narayan Saviskas 
Rating:
5.0

Customer did not leave a comment.

Alexia Herber 
Rating:
5.0

Customer did not leave a comment.

Yvonne Bensinger 
Rating:
4.0

needed a bigger truck

OPEY CRESSWELL 
Rating:
5.0

Customer did not leave a comment.

Jessica Withey 
Rating:
3.0

I reserved a dolly. I checked the truck before leaving and saw there was no dolly. I asked the employee and he said that he hasn't had a dolly since before Thanksgiving and "they know that". They as in U-Haul. He said he took it off my reservation since it wasn't available. I wasn't NOT informed of this at any point. I had to discover it and question it at pick up. Also, the truck was free of any personal belongings, but not "clean" by any means.

Kristen Burns 
Rating:
5.0

Customer did not leave a comment.

Walter Mckee 
Rating:
5.0

Great service

Edward Agee 
Rating:
5.0

Customer did not leave a comment.

PATRICIO LOPEZ 
Rating:
4.0

The gentleman does not hitch the auto transport to the vehicle so I had to go to 1700 Box road Columbus GA to get it connected which was a great above and beyond experience with Ryan Mobley.

KISHA FOY 
Rating:
5.0

Mr.Don was very helpful and kind! I'll go to him from now on!

LAURA KELLEY 
Rating:
1.0

Customer did not leave a comment.

Maria Mcclain 
Rating:
5.0

Customer service was great. Check in was easy as was checking out. Would certainly rent from this location again.

ROSEMARY ADDISON 
Rating:
5.0

Customer did not leave a comment.

DARRISH BRUMIDGE 
Rating:
5.0

Customer did not leave a comment.

Issiah Bouie 
Rating:
5.0

Mr. Taylor was very personable. Easy to talk to and we talked about a lot of different things which added to the pleasant experience. I would highly recommend his services.

ARTHUR MOSS 
Rating:
3.0

I have no trouble backing into the parking lot from the street with a trailer, but some might.

James Gibson 
Rating:
5.0

Customer did not leave a comment.

TONCY LITTLE 
Rating:
5.0

Customer did not leave a comment.

LAQUINTIN CROUCH 
Rating:
5.0

Customer did not leave a comment.

MITCHELL HENSON 
Rating:
4.0

Customer did not leave a comment.

GLOVER GOSSETT 
Rating:
4.0

Customer did not leave a comment.

Glenn Stitcher 
Rating:
5.0

Customer did not leave a comment.

Robert Hutchinson 
Rating:
1.0

First he had a sign on his desk that read any unattended children will be sold as slaves. Secondly he over charged my card twice. Then today 10/10/2020 charged it again for 44 dollars??? I got a email saying it was only 37 dollars. At this point I really would like my money back. And he makes uhaul look bad. I only rent from you guys. This was the worst experience ever. Sorry

lakeisha taylor 
Rating:
2.0

I rented from this facility because they were supposed to be open during pickup. Not only were they not open when they were supposed to be we left three messages asking for assistance and NEVER received a call back. Your online checkout was having trouble pinging our location so it took 45 minutes to get our truck. And the wait time for the customer service line was over 20 minutes. We will never rent another truck from Uhaul again. It was one of the most stressful moves. And you guys called our additional contact person to ensure the truck was delivered back on time even though we returned it TWO HOURS EARLY.

Justin Rumpsa 
Rating:
5.0

Customer did not leave a comment.

IRVING PROCTOR 
Rating:
5.0

Customer did not leave a comment.

Kristen Uhter 
Rating:
5.0

Customer did not leave a comment.

Jeremy Banks 
Rating:
5.0

Customer did not leave a comment.

Scott Pratt 
Rating:
2.0

Drove by 3 different U-Haul locations to reach drop off point

johnny blair 
Rating:
4.0

the truck was clean other than cigarette ashes on the floor..

Ferdinard Crawford 
Rating:
5.0

Customer did not leave a comment.

LANE JIMMERSON 
Rating:
5.0

Very friendly and helpful. Will return to this location if ever needed.

Jeffrey Cornuet 
Rating:
5.0

Customer did not leave a comment.

JOE BANKS III 
Rating:
5.0

Nice man and very courteous.

Kimberly McReynolds 
Rating:
4.0

So the one thing I thought was weird and a bit inconvenient was the gas in the vehicle was at half a tank forcing me to go fill up prior to leaving on my move. I’ve never rented a vehicle without it being full of fuel. Additionally we had a big move. The 26 foot truck while was a V10 had substantially less power than required to move efficiently and really there needs to be a diesel option.

Richard Vale 
Rating:
5.0

Customer did not leave a comment.

Matthew Hunn 
Rating:
5.0

Good

Mahbubur Milky 
Rating:
5.0

Mr Taylor was very nice and helpful!

Tommy Tante 
Rating:
5.0

Customer did not leave a comment.

Julio Arango 
Rating:
3.0

Customer did not leave a comment.

William Harvey 
Rating:
5.0

Customer did not leave a comment.

Cynthia Mclemore 
Rating:
5.0

Customer did not leave a comment.

kandy prince 
Rating:
5.0

Customer did not leave a comment.

Ramona Billger 
Rating:
5.0

Customer did not leave a comment.

GLORIA HERRINGTON 
Rating:
4.0

My only negative comment is that they do not participate in the month free storage with a one way trailer rental. We chose this storage location from the uhaul web site because of this offer.

Douglas Murphy  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey Brown 
Rating:
3.0

The drop off location does not participate in the free month rental for the storage unit. He did offer a free month if I paid for a month.

Douglas Murphy 
Rating:
5.0

Customer did not leave a comment.

LANE JIMMERSON 
Rating:
5.0

Call ahead. ....before you go. ......

LUIS ALMONTE 
Rating:
5.0

Customer did not leave a comment.

Charles Harp 
Rating:
1.0

Don't overcharge a customer when they are already dealing with a unexpected break down and have to pay to get there vehicle fixed

ADAM BUCKMAN 
Rating:
5.0

Customer did not leave a comment.

samantha DISTASIO 
Rating:
5.0

Very happy with service and equipment!

Bobby Piland 
Rating:
5.0

Customer did not leave a comment.

Audrey Barfield 
Rating:
3.0

Excellent service and very professional crew

andrew bolstad 
Rating:
3.0

Not a safe area but we did not have any trouble and it was easy to get to but just not good area of town. We were promised a truck in Phenix City but this location was given to us on the morning of the pickup.

Grady Simmons 
Rating:
5.0

Customer did not leave a comment.

Alan Alexander 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER WASHINGTON 
Rating:
5.0

Customer did not leave a comment.

glennis weaver 
Rating:
5.0

Customer did not leave a comment.

Debbie Corley 
Rating:
5.0

Customer did not leave a comment.

William Madison 
Rating:
5.0

We were able to pick up the trailer with out any issues. It was easy and conveniant.

Daniel Axcell 
Rating:
5.0

I was very impressed with the 3 guys. They worked carefully and steadily. They were kind and respectful. My parents plan to use them in their upcoming move, just waiting for their house to sell.

CHERI CORSER 
Rating:
5.0

Customer did not leave a comment.

Michael Patilla 
Rating:
5.0

clean trucks on the outside also.

Eddie Oliver 
Rating:
3.0

As nice as the gentleman was at Taylors, I think that next time I will not use a 3rd party contractor and deal directly with a Uhaul center to avoid confusion on both ends with pick up and drop off.

Maxine Hudson 
Rating:
5.0

Customer did not leave a comment.

Nathan Moore 
Rating:
5.0

Customer did not leave a comment.

edward dudley 
Rating:
5.0

Engine coolant caution light lighted so I had to purchase a bottle of coolant. Coolant reservoir level was low and should have been filled prior to renting the truck. Caused me time and worry.

james Hartzell 
Rating:
5.0

Customer did not leave a comment.

Jim Baker 
Rating:
5.0

Customer did not leave a comment.

George Luttrell 
Rating:
4.0

The attending person was very nice.

Diane Hardesty 
Rating:
5.0

Customer did not leave a comment.

DON TAYLOR 
Rating:
5.0

Customer did not leave a comment.

don taylor 
Rating:
1.0

The pickup location was 20 miles from the one booked on internet

Paul Zanbaka 
Rating:
5.0

Thanks for the great experience.

Alfonzo Passmore 
Rating:
5.0

Customer did not leave a comment.

Robert Scullen 
Rating:
5.0

Make no changes. I received and enjoyed excellent customer service!

JArthur Grubbs 
Rating:
5.0

Customer did not leave a comment.

ronny brookins 
Rating:
5.0

Awesome service!!!!!# He made my move sooooo easy! !!!

tezaree pennington 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top