super great experience and very helpful personneljohn E.
Customer Reviews for TAW Service Center
(Distribuidor de U-Haul del vecindario)
Berrysburg, PA 17005
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 8 a. m. - 5 p. m.
- Sáb. - dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Noah L.
Very pleased with the serviceJOHN H.
Rental was not even from NJ, it was from Bassett VA. Arrived to pick up auto trailer exactly on time and there was no trailer. Attendant apologized and said nothing he can do. Called Uhaul. Fourtuately the uhaul representative found me another rental and was as helpful as she could be. The replacement rental took me a hundred miles out of my way and added four hours to my round trip. I am highly dissatisfied with Uhaul at the moment and will likely never use them again. The end result of my rental cost me extra fuel and added 4 hrs driving time. Also because of they lack of fulfillment of my original reservation I was forced to make most of my return trip at night and 100 miles into a 400 miles return , the trailer lights stopped working.ANTHONY S.
The app for self drop off is terrible. I use Safari on my phone and, even after following the instructions numerous times, it would not show my location. It was a bad enough experience that I may not use Uhaul next time that I need a truck.CHARLES R.
El cliente no dejó un comentario.Stephen S.
Nice, friendly customer service. First time to use this location, and if needed, will go there again.Randy B.
Make rentals more affordableSTEPHEN S.
El cliente no dejó un comentario.STEPHEN H.
El cliente no dejó un comentario.DENNIS R.
El cliente no dejó un comentario.LOGAN L.
El cliente no dejó un comentario.WILLIAM C.
Five Stars!Charles B.
El cliente no dejó un comentario.Charles B.
El cliente no dejó un comentario.GRAHAM B.
Excellent customer service- great place to rent from.Paul S.
Absolutely trash and stole my money. First said it was 90 and then tried to charge 160 and then said I would get it back and I never got it back.DUSTIN C.
El cliente no dejó un comentario.DANIEL E.
Thank goodness for your helpful employees, Ethan was wonderful. However, our whole situation was totally botched from start to finish. I made the reservation over a month ago to have a 20 ft truck ready to pick up at this location as it is 10 minutes from my grandfathers home. We drove 3 hrs up there Saturday morning and were informed there was no truck for us and wouldn't be one until the following day. As we were breaking up my grandfathers house this was not an option. Ethan worked with us for 40 minutes to find something. We had to settle for a 15ft truck and we're not able to grab everything and now will have to reschedule another day to return. The cost of tolls, gas, taking off work-all that could have been avoided if you honored your reservations. Not to mention when we got to the secondary location to pick up the 15ft truck we didn't get the emailed password to open the lock on the truck, luckily Ethan gave us his number to call in case we ran into other issues, we called him and he helped us get the key. Finally when returning the truck, there was no way to check in online to return it, the reservation was lost on your online services, we took a video of leaving the truck in the lot locked and dropping to key to ensure we wouldn't be held liable if anything happened to it over night. Please work to improve your online services as well as honoring your one way reservations. I can promise you that Ethan was the only bright spot on this whole experience and we will not be using uhaul in the future to come back for a second trip to my grandfathers house. What would be the point when we can't rely on a truck being available for us. Very disappointing.THADDEUS F.
No problems with the pick up. The problems were BEFORE the pick up when I had to have the pick up location moved due to the original location not leaving a key for my truck. I had to drive 90 minutes total to pick a different truck, and didn't get the dolly I rented, nor did I get the moving blankets. I was contacted by the rental manager, who was quite helpful, but terribly rushed, had taken care of all of the appropriate refunds. Due to their over sight, I lost a whole day of moving.Alton L.
Very happy with the whole process. Tim Weaver was awesome!JOHN B.
Quick, easy and friendly service. Thank you!Sherwin S.
El cliente no dejó un comentario.REBECCA W.
El cliente no dejó un comentario.Brian T.
Great service! I would definitely rent here again.Stephen H.
Have more uhaul representatives to be as great as those peopleRichard G.
Was told service center would be open and could pay cash...neither of which were true. Had no idea how to get truck. Was told no internet device was needed to pick up truck. This was not true either. Had to call for help at time of pick up. No one ever answered. Someone who worked at TAW happened to stop by his shop while I was sitting in lot wondering what to do. He told me how to get online to get the truck otherwise I would have had to reschedule. I will likely not reserve again nor recommend to others.Kyle W.
El cliente no dejó un comentario.Timothy M.
Nothing. Very helpful and customer friendlyJulie W.
El cliente no dejó un comentario.young E.
El cliente no dejó un comentario.Les R.
Absolute gentlemanDanielle P.
Very professional, courteous and accommodating.Timothy M.
El cliente no dejó un comentario.TRESA C.
El cliente no dejó un comentario.rachel B.
El cliente no dejó un comentario.Robert W.
Very helpful. Wonderful personnel and friendly.Rob W.
Excellent customer serviceTracy B.
Absolutely nothing. The man thattook care of me was great .Nadine P.
El cliente no dejó un comentario.Bruce G.
we had very good service he did an exceptional job for us and we appreciated it.Terry M.
El cliente no dejó un comentario.Jess G.
Tim was great. He had a great attitude and sense of humor which is rare lately. We were faced with a stressful day and he lightened our mood and made sure we were good to govictor K.
El cliente no dejó un comentario.Cory C.
it was a pleasure to meet and to work with Mr. Weaver both as a representative of U-Haul as well as a person of the community. I would highly recommend his business as well as he commitment to U-Haul to anyone who would ask.Douglas W.
El cliente no dejó un comentario.Douglas D.
El cliente no dejó un comentario.jodi S.
El cliente no dejó un comentario.BERNADETTE B.
El cliente no dejó un comentario.jodi S.
El cliente no dejó un comentario.RACHEL H.
Rental pick up and drop off locations were fine. And for the most part the truck was OK. BUT, the cargo area of the truck leaked, everything that was on the floor of the truck got a bit wet.Gregory S.
I had no service to my phone to check the truck in. I returned the truck a day early with a half of tank of gas. The mileage going out on the truck was 42669.8. When I returned the truck in the shape it was given the mileage was 43111.3. You should of checked with RAW if there was a problem they could of cleared this up for you.Donald M.
The customer service on the 800 number was excellent!Adam B.
Lower pricing/ unlimited miles, etc...angla O.
El cliente no dejó un comentario.Stacey T.
I will use the service again. Easy to work with and helpful.Jonathan J.
El cliente no dejó un comentario.MARY S.
Tim was friendly and professional, called me in advance to confirm alleviated anxiety of long trip and requested location for pickup was perfect. Andrew ensured equipment was setup and explained items grateful for his attention to detail. Pleased and thankful one-way trip went smoothly thanks to great staff and reliable transportation.Johanna P.
The only thing I thing I did not care for was having to pay mileage from the pick up location to the job site, to take the truck to get gas to replenish what was used and then to take the truck back to the site. I understand you need to pay mileage but honestly I believe that should maybe be waived or put to a cheaper rate. But other than that everything was good.Nichole U.
Professional, friendly and accommodating. Highly recommend them.Mike A.
Dolly was paid for but not included at pick up from TAWIan S.
nothing needed to improve ! Great place to get rental and also great place to have work done on your RV, Auto, Big Truck or Lil Truck. Prices fair and good work!!ARTHUR B.
I can't believe I was charged $.80 for going 2 miles over and $38.25 for a sixteenth of a tank of gas under. I will never use U haul again. Have gone a couple miles over before and 1/16 under for gas and never charged. Absolutely ridiculous.Carol P.
TAW employees that helped me were incredibly helpful - knowledgable - and pleasant/ fun to do business with, i highly recommend them as a Uhaul provider and service station..Mary S.
El cliente no dejó un comentario.KERRY F.
El cliente no dejó un comentario.Tony B.
El cliente no dejó un comentario.MIKE S.
Location was 24 miles away from the location we made our reservation at. At the last minute we were told there were no trucks at the initial reservation site and stated this would be the closest and only 17 miles away. Not true at all and put us out of the way 24 miles plus time gas and extra expenses that we were not budgeted for. Not a good way to do business and provide good customer service. I suggest if you can't guarantee a truck on the initial reservation don't allow the reservation. Decline it stating no trucks available for that date and site. Don't falsely give the impression that the truck will be available and at the last minute say its not.ELIAS R.
El cliente no dejó un comentario.joseph R.
El cliente no dejó un comentario.Donald K.
Very accommodating. Needed a truck on a holiday weekend. Took good care of me.RANDAL B.
Very helpful in unhooking the trailer, very friendly!Roger H.
Great place great serviceWendy U.
El cliente no dejó un comentario.MARYELLEN K.
El cliente no dejó un comentario.Jeff F.
Manager of location was extremely helpful and personable. Would highly recommend this location to anyone who asked.Jason H.
I would be not picking to find a comment for improvement. I was in and out in 10 minutes. Very pleasant and informative staff. I made the right decision renting a truck from them.Scott F.
Tim was very helpful and made our moving experience a little more easier. He had great suggestions and recommended the best equipment for the job and even pulled a few strings to make the paperwork go smoother. Would definitely recommend and come back.Porsha B.
El cliente no dejó un comentario.RachaelAnn D.
I did the 24 7 pickup because they were closed on Saturday. The 20' truck i was supposed to get was reserved but was a mix up and if guy wouldn't have been there doing paperwork, i dont know what would've happened. I was late getting started but thankfully the guy got things straightened out with Uhaul and i Was on my way.KEVIN G.
We'd give 10 stars if we could, but 5 is the max so 5 it is. We had previously used uhaul from a different location and had a terrible experience. We were hesitant to use uhaul again, but decided to give this place a try based on reviews. We are sooo glad we did!! Tim made our experience, not only flawless, but he went above and beyond to make sure we had everything we needed and answered all of our questions....even after we left his facility. We picked the truck up during 'closed' hours but he showed up to be sure we were good to go. On top of all Tim's excess help, when he called the area's field manager, he too answered his phone to help with an issue....on a Saturday afternoon! Impressive!! We will definitely be returning to TAW for any future needs!!Richelle B.
Superior service all aroundNicholas M.
Great place ! Tim and the guys are great.Wendy U.
El cliente no dejó un comentario.Joann N.
El cliente no dejó un comentario.JUDY H.
TAW provided friendly customer service, answered all questions I had, and were prompt with check-in and check-out.arlene D.
Very friendly staff. Extremely helpful and knowledgeable. They will help any way they can to make sure the equipment is hooked up properly and it's all ready to be used. I know in the near future I'll be needing to rent again & I'll definitely be going back to these guys. I am 100% absolutely satisfied.JAMES K.
Amazing experience with this service center. Easy and reliable uhaul service.CORY C.
The office staff and owner were helpful, friendly, ans professional. I will be using their services in the future!Kathleen B.
TAW provided excellent customer service. The employees and owner were courteous and helpful.DENNIS F.
El cliente no dejó un comentario.Wendy U.
El cliente no dejó un comentario.Wendy U.
El cliente no dejó un comentario.Michael W.
Nothing! A top notch group of folks! Very well maintained vehicles, equipment and facility!DAVID R.
El cliente no dejó un comentario.larry P.
Very professional and knowledgeable. Friendly and very kind.KIMBERLY K.
Great service and follow throughsteve K.
Wonderful customer service. Very friendly people.KIMBERLY K.
Tim is a great guy to work with and goes the extra mile to make sure you're happy and your needs are taken care of. I'd gladly do business with him again.John S.