Customer Reviews for Talking Tools Auto
(U-Haul Neighborhood Dealer)

552 reviews

7698 Covington Hwy   Lithonia, GA 30058

(678) 245-6580

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 9/22/2030: 8:00 am - 8:00 pm
  • 9/23/2030: 8:00 am - 8:00 pm

Services at this Location:

Contact Us

(678) 245-6580

7698 Covington Hwy
Lithonia, GA 30058

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–6 pm
  • Sat: 9 am–5 pm
  • Sun: 9 am–4 pm
Special Operating Hours
  • 9/22/2030: 8:00 am - 8:00 pm
  • 9/23/2030: 8:00 am - 8:00 pm

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Great folks to deal with. Checked in on line was no problem for this company. Would highly recommend….

Allen Blaylock 
Rating:
1.0

Customer did not leave a comment.

Anyece Booker 
Rating:
4.0

Customer did not leave a comment.

Arthur Dozier 
Rating:
4.0

The only concern is that the location didn't open until 9am meanwhile my reservation was scheduled for 8am. Other than that, the staff was pleasant and helpful. Good experience.

Christopher Nugent 
Rating:
1.0

Truck was dirty, it had an empty tank, and the dolly I ordered was not there. I had to rent from the Home Depot

Natwoine Palmer 
Rating:
5.0

Discount on repeated customers

Chyconda Boaz 
Rating:
4.0

Customer did not leave a comment.

Christopher Riley 
Rating:
2.0

I had to call three times to get final receipt texted to me. There were no other customers they were dealing with.

Mario Tomas 
Rating:
1.0

Tried to scam me out of $1,300 dollars

Henry Gibbs 
Rating:
4.0

Better uhaul maintenance. The truck drove funny. The headlight is out and I got pulled over w a warning behind it!

Kailene Freeman 
Rating:
4.0

There were live roaches in the back of the truck. Making sure that it's cleaned out prior to a new customer would be helpful. Otherwise good experience.

Cynthia Silvers 
Rating:
5.0

The customer service was GREAT I totally forgot his name but he was wonderful. Very Prost all times.

FALISHA SCOTT 
Rating:
5.0

This was a great location, so convenient to me. The customer service was excellent!!

Audrey Amiger 
Rating:
5.0

Female employee was very nice, courteous, and professional!

Jujuan Johnson 
Rating:
4.0

Customer did not leave a comment.

John Williams 
Rating:
5.0

Everything went well with my rental.

Stephanie Butler 
Rating:
5.0

Very good customer service!

JOHN BRYANT 
Rating:
5.0

Thank u for making a very stressful move easy I appreciate my Lithonia family now including this u-haul location ❤️

Angela Hightower 
Rating:
5.0

Customer Service was excellent and very friendly.

Rudena Moody 
Rating:
5.0

Customer did not leave a comment.

Jamelle Mccullough 
Rating:
4.0

Customer did not leave a comment.

deanna chaney 
Rating:
5.0

The representative was professional and knowledgeable. He completed my transaction very swiftly and had me on my way. Easy drop off as well

SOPHIA TURNER 
Rating:
5.0

lots of space to park

Tyrone Wood 
Rating:
5.0

Customer did not leave a comment.

lonzo turner 
Rating:
5.0

Customer did not leave a comment.

Lorna Moore 
Rating:
1.0

Customer did not leave a comment.

FELICIA SMITH 
Rating:
5.0

Customer did not leave a comment.

Deante Hill 
Rating:
4.0

Customer did not leave a comment.

Paul Beswick 
Rating:
1.0

When I went to pick up my vehicle I was told my vehicle is in front so the wrong truck was parked in the front then I located the correct 26 feet truck and I had to move the dumpster to get the truck out and get guided out to get past the wrong 26 foot truck it put my schedule way behind

London Gainous 
Rating:
4.0

Customer did not leave a comment.

Delphin Thomas 
Rating:
5.0

Customer did not leave a comment.

Salimah Willliams 
Rating:
1.0

Didn’t receive code til after an hour I had to call uhaul customer service to receive my code to get the truck

Perrie tynes 
Rating:
1.0

Truck was below a 1/4th tank was told to just take a picture and it would be ok but was still charged a gas fee even though it was put back the way it was. Have pictures to prove it. Vehicle was dirty all throughout and then when I was supposed to return the key the guy said it was ok to just put in the box and he would waive the fee because the app was not loading the location to verify. Will never be using this location again and advise others to avoid as well and if you do go do not trust or believe anything the workers and manager there says.

Antoine Washington 
Rating:
3.0

gave me a utility dolly instead of a appliance dolly

MICKAELA WILSON 
Rating:
5.0

Customer did not leave a comment.

Marcus betancourt 
Rating:
5.0

Customer did not leave a comment.

sharon Cornelson 
Rating:
3.0

Customer did not leave a comment.

Philippe Auguste  
Rating:
5.0

Customer did not leave a comment.

Philippe Auguste 
Rating:
5.0

Customer did not leave a comment.

mykal summers 
Rating:
5.0

Friendly and answered all my questions and helped me until I pulled off in my uhual

Jacinda Randolph 
Rating:
5.0

One word! Excellent customer service!

Tiffany Gordon 
Rating:
5.0

Customer did not leave a comment.

yolanda tullis 
Rating:
1.0

The truck shut down on me, was dirty & the location closed an hour early

Berea Wash 
Rating:
5.0

Customer did not leave a comment.

Kandi Rucker 
Rating:
5.0

Customer did not leave a comment.

Carlos Trotty 
Rating:
5.0

Good customer service

alta mcafee 
Rating:
5.0

Customer did not leave a comment.

Dauda Abdulraheem 
Rating:
5.0

This location has a truck, customer service was amazing, I had a wonderful experience

SHAQUANNA BOWLES 
Rating:
5.0

Customer did not leave a comment.

Cristina Davis 
Rating:
5.0

Customer did not leave a comment.

Theo Culberson 
Rating:
3.0

Customer did not leave a comment.

Ashley Clark 
Rating:
3.0

Customer did not leave a comment.

Ernesto Wynn 
Rating:
5.0

Customer did not leave a comment.

MARLIN BIBBS 
Rating:
4.0

Customer did not leave a comment.

Renee Wilder 
Rating:
5.0

Customer did not leave a comment.

Shimeka Rollins 
Rating:
5.0

Customer did not leave a comment.

Danny Foster 
Rating:
5.0

Nothing I can think of!

marcia smith 
Rating:
5.0

Customer did not leave a comment.

PAMELA GRAY 
Rating:
3.0

Customer did not leave a comment.

Stanley Hagans 
Rating:
3.0

Customer did not leave a comment.

Deneece McCall 
Rating:
1.0

Customer service is horrible at this location. Location is run down. They didn’t have the appliance dolly o put on my order when I submitted online. The guy was like oh well ain’t nothing we can do about that! People don’t bring them back so what you want me to do. I tried to do my mobile check on and I couldn’t do it so I had to go in. Office smelled bad when I went in.

Daniel Jackson 
Rating:
5.0

Customer did not leave a comment.

phyllis miller 
Rating:
5.0

Customer did not leave a comment.

Trecolia Arrington 
Rating:
3.0

We kept having problems with the truck… had to call road side service cause hear got stuck. Spent an 1:30min stick in cold. Truck wouldn’t crank either. Gear still repeatedly got stuck

Ashford Sanders 
Rating:
1.0

Everything went perfect picking the truck up even though itwas a little dirty. But the reason for the poor rating is when I returned the truck the employee that checked the truck in tried to charge me for damages and did not discuss anything with me. The pictures he took did not even show any damage. Even the customer service person for Uhaul stated she could not see any damage based on the photos. Not cool to try and mess with someone’s money with out even notifying them.

Maurice Furet 
Rating:
5.0

Fast, convenient, informative, great customer service.

sonya stroud 
Rating:
5.0

The vehicle was clean enough but it runs a bit funny, like it's in need of service (tune up or something). Otherwise, the overall experience was great; very friendly and professional staff! Pick up and drop-off were a breeze!

Kilo Jordan 
Rating:
5.0

Customer did not leave a comment.

Avril Sewell 
Rating:
4.0

There’s nothing wrong with the location over all. The truck itself is no good. It had the check engine light on from the time I got it. Then on the highway it started smelling like smoke and the lights of a 🔧 spanner came on . The truck would not go into reverse then it just died. I had other things to do and was unable to get them done for the day. I spoke with someone and was told that they would reach out to me as I requested a full refund for the truck which was not in workable condition. I’m still waiting for someone to call me about my refund. Thank you.

WINSOME NELSON 
Rating:
5.0

Gentlemen was very professional and customer service friendly

Janicesha Bell 
Rating:
1.0

Get the reservation correct. I need a discount for the inconvenience.

Rhoda Burton 
Rating:
4.0

Keep up the good work.

Elisha Bowdry 
Rating:
5.0

Problems: online reservation was originally placed in the wrong town and the share app could not understand that despite my new beard I am the per onmydrivers license

Jerome Smith 
Rating:
5.0

Customer did not leave a comment.

Kenyetta Hall 
Rating:
5.0

Customer did not leave a comment.

THOMAS MARTINEZ 
Rating:
5.0

U-Haul is really a great privilege to have! Don't mess your reputation up by renting for someone else!

Mary Conwright 
Rating:
5.0

Customer did not leave a comment.

ANAHY CORTES 
Rating:
4.0

Customer did not leave a comment.

Tamika Nunn 
Rating:
5.0

Keep up the good service

REGINALD BRYANT 
Rating:
4.0

Customer did not leave a comment.

JERRY larkins 
Rating:
4.0

Customer did not leave a comment.

DIMPLE FAVORS 
Rating:
4.0

Appreciate the service. Thanks!

Carmen Wilson 
Rating:
5.0

Customer did not leave a comment.

SULE OPIO 
Rating:
4.0

Customer did not leave a comment.

Gerardo Espinosa guerra  
Rating:
3.0

n/a

Lea ClarkLeach 
Rating:
5.0

On a scale of 1 to 10, I would rate this location a 10. The staff was very professional and attentive. This would be the ONLY location, I would use Uhaul at.

Warren Carter 
Rating:
4.0

Best location in the area. The customer service is fantastic(!!!), small selection, but good. Attached to an automotive service center, so it’s not a “nice looking” location, but again… it is the best overall for the area.

ROBERT MORENO 
Rating:
5.0

Customer did not leave a comment.

Kenneth Goings 
Rating:
3.0

Customer did not leave a comment.

Scott Anderson 
Rating:
3.0

N/A

Linnette Forbes 
Rating:
5.0

Customer did not leave a comment.

Torious Starr 
Rating:
3.0

Customer did not leave a comment.

AE Schlueter 
Rating:
5.0

Nice and friendly

Crystal Frasier 
Rating:
5.0

Customer did not leave a comment.

karl GUISTE 
Rating:
1.0

The particular company would not answer the phone and the people from 1-800-YOU-HAUL weren’t able to help me which I understand. The vehicle did not have a working A\C and the lack of being able to contact them I was forced to drive in the heat of Atlanta with no A/C which is very dangerous for me because I overheat easily. I wouldn’t recommend simply because of the lack of communication and the vehicle not being maintenance properly. Sensors were off as well.

kamiaya nalls 
Rating:
5.0

The truck was in good condition. The gentlemen were curious & efficient! Thank you!

DEBRA GIBSON 
Rating:
5.0

Easy

Adriane Martin 
Rating:
5.0

Customer did not leave a comment.

Michael McNally 
Rating:
4.0

Customer did not leave a comment.

Burt Williams 
Rating:
3.0

Customer did not leave a comment.

Annie DEWITT 
No reviews have been submitted for this location.

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