Comentarios del cliente para Tags Express

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Tags Express

Grado total:

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DANIEL T. en

Grado:

Staff was wonderful , service was poor went there to pick up a box truck at 5:50 , left their almost 7:30 we just couldn’t log on it was very poor

James C. en

Grado:

Just be prepared to wait....it's a small office and very busy.

Michael W. en

Grado:

They are trying to cheat me by saying I didn’t return the truck until 2 days after I had reserved it. They are trusting their employee’s word over mine. I’m very upset and I will continue to pursue resolution here.

Elizabeth A. en

Grado:

El cliente no dejó un comentario.

Nakia H. en

Grado:

El cliente no dejó un comentario.

Kylen F. en

Grado:

Trying to get the keys to the uhaul I reserved at this location was a horrible experience. The price was about $70 more than my online reservation showed. I wanted to know why there was such a significant difference but the person working at tags express didn't know and said she couldn't help me. I called uhaul customer service and the person I talked to said she would adjust the price to be closer to what I was initially shown in my reservation. She said I could pay this over the phone and then get the keys from the tags express employee without issue. I paid her over the phone but when I went back to get the keys the tags express agent said there was still an outstanding balance that I needed to pay before I could get the keys. I explained about the conversation I'd just had with the customer service agent but the tags express employee said her hands were tied. I tried to call the customer service agent back but the agents I spoke to after that weren't helpful, and by that point I'd wasted almost two hours of my tight moving day time frame on this nightmare. I ended up paying the ~70 extra dollars because I was losing so much time. This stressful, confusing, infuriating experience trying to pick up the uhaul I reserved made my moving day so much worse. *The terrible experience I had was more of an uhaul issue than a tags express issue.

neisha C. en

Grado:

El cliente no dejó un comentario.

George R. en

Grado:

Location opened late. Staff was rude. Credit card number was stolen.

Emily C. en

Grado:

El cliente no dejó un comentario.

Sergio L. en

Grado:

Wen to tree location and they are U-Haul personnel are very un profesional and rude not helpful

Christopher G. en

Grado:

To improve, you can start by giving your customers the correct information. It all started when I got a phone call from you guys 30 minutes before I was supposed to pick my U-Haul van at 8:15 am 3/31. You guys had to cancel my reservation and make accommodations but all the solutions you were suggesting were either going to cost me more money or make me loose time. I had a very specific time I had to move in by on that day and because I was delayed by you guys I had this whole issue with the apartment complex. I had to wait till 10:30 am to pick up the U-Haul that I reserved. I later come to find out that it was U-Haul that made a huge mistake because that location (tag express) was not a 24 hour share location. Meaning that the reason we had to wait to get our van is because we had to wait for the location to open so that we can get the keys from them. The keys were not located on the van like we were told they were. And what’s worse is that, right after making my reservation, I called U-Haul to verify that this location was in fact a 24 hour share and your customer service checked and confirmed that it was. You guys caused me so much stress and anxiety that day. It shouldn’t be that hard to rent out a van for a few hours but you guys found a way to make it the hardest thing ever. The person that called the day of and change my reservation was extremely rude to me. His name is Cathy or Kathy and he was extremely disrespectful, rude and unprofessional during our phone conversation. The lady at tag express didn’t even try to help us as we first entered to get the keys from her. She was on the phone talking to a family member about the party she was planning for her birthday at some club. Poor customer service all through out. I am so disappointed in this company. This was my first time using U-Haul and I willl never use your services again and I will make sure that none of my family or friends use this service either.

EDWARD K. en

Grado:

El cliente no dejó un comentario.

MARQUETTA A. en

Grado:

No improvements from my point of view. Tamika and the yoi my gentleman were very polite and courteous and handled business accordingly...??????

Taressa S. en

Grado:

El cliente no dejó un comentario.

TANYA M. en

Grado:

El cliente no dejó un comentario.

ROBERT A. en

Grado:

Very unprofessional...in all aspects. Didnt even receive a reciept or paperwork during the whole process. For a van that would of cost me $20 to rent....i ended up paying $70. Very dissappointed