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Nothing. The girl at TA was awesome, the service was awesome, and the equipment was awesome, and the rate was awesomely very good . Cannot say enough good things. Thank you!!!
The staff was very helpful. We will always use this U-Haul company when we go to Jamestown, NY. They were great!
Very good people to deal.
We rented a GMC Cargo Van. The promised mileage was 20 mph; the van delivered 14.8 mpg with highway driving. Caveat emptor: Take the intake damage form VERY seriously. This proprietor saw fit to charge us with every scratch on the vehicle, which more than erases any cost advantage Uhaul provided over competitors.
The truck I had, when it rained it leaked through the truck and some stuff got wet, I just thought you'd like to know that.
Advise pick up times are subject to availability / previous rental actual return time even though reservation requires a pick up time. Advise Safemove is an either/or for duration of rental. Offer to charge for only 1 hour of moving help labor if moving help labor only works 1 hour. Treat return customers like return customers whose business you value or they may not return.
The representative was not wearing a mask during any part of our interaction, including when I came into her work space to select and purchase items for my rental. This should absolutely be a requirement considering the current global pandemic. Not only is it a common sense safety measure, it's just a common courtesy.
Nothing. Your service is excellent and we are very grateful!
The service in NC was awful. The ubox was delivered a day early and picked up 3 days late. Had to make SEVERAL phone calls to get someone to pick it up.
Tim is ALWAYS wonderful to work with. Great guy with a great business.
I was unhappy when picking up my rental after being told by the staffperson that U-haul had giving me a larger truck that I had originally reserved. I had specifically gone to this U-haul dealer because I was able to reserve a 10' truck rather than a 14' truck. I had not been notified by U-haul this change had been made. The staff stated that U-haul sent me a text and email regarding this matter and I showed her the text the was only looking for me to get the paperwork prior to the rental completed on-line. I could not get the smaller truck I had reserved, but the staff was able to get into a rental van. The staff did a great job! U-haul not so much! Also I had to make an extra moving trip because the van was smaller than the truck I had reserved.
GREAT SERVICE. VERY KNOWLEDGEABLE STAFF. THE BEST PLACE IN TOWN BY FAR TO RENT EQUIPMENT. I WILL ALWAYS COME TO THIS LOCATION.
Very helpful at TA Auto
Have the uhaul touch terminal working. Having pre registered, I expected to be in and out. Without the terminal working, however, it took excessively long to get under way.
Trailer was dirty when picked up also rented a truck which was also dirty truck had several marks on it which were not listed in the description. Owner choose to write up a small scratch on passenger side rear quarter panel that was hardly noticeable then the picture owner sent me via text message was altered and the scratch on was bigger then the original picture I took Before leaving the facility. Very unprofessional.
Very polite and organized. Will be back!
I would be helpful if we didn`t have to drive an hour each way to pick-up the U-Box. There is a U-haul store in our City.
Nothing everything and the person was great.
Everything went very smooth!
Everything was awesome.
The guy who helped us out was really cool, great guy.
My experience was most excellent and I would recommend this location to anybody that is looking to move or need a truck for the day
TA Auto is a great place to get U Haul supplies and equipment.
Owner was very helpful with getting my draw bar inserted into my receiver. Then assisted me getting it hooked up. Very convenient.
All is well
Tim is wonderful. He is also my mechanic. Everything went well.
More/better parking
The team in NY was extremely helpful in getting me my U-Box. They delivered it to my APT even when it didn't allow me to select that option online. The website only let me select pick up from a location that was 1hr away from me and would have cost a lot of money and time to pick it up. The Western NY manager said he would get it to me, drop it off, and pick it up. They did exactly that and 3 days earlier than the original scheduled date. Very thankful for his and his teams help!
Very friendly and professionl. The entire rental process was smooth from start to finish.
the location was very organized &clean would rent there again
Nothing everything was awesome
Nothing
Excellent service. They were fast with getting everything set up but extremely through in what I had to do. I appreciate the service so much I will strongly recommend them over the other competition in the area. All in all a great fast and easy experience!!
Tracy picked up that I was over charged for milage. She gave me credit.
Quick and easy rental
The back door to the cargo hold had cables that were twisted. The door got stuck partially open with our belongings inside. We had to wait for 3 hours for roadside assistance. The tires on the truck were bald so we slid on the wet roads.
Staff is great I always enjoy renting from T&A. Genuine honest people
Everything was great ran smooth friendly staff wouldn't change anything
He was very thorough inspecting the vehicle and making sure that nothing was damaged. It was so easy to return the truck.
When my fiancee went to get the cargo van we reserved at the confirmed time of noon, it was not available. He has disabilities and was unable to get into the other trucks there as they were too high. When I returned from taking a load in my car four hours later, the cargo van was still not available. I said I would be right over to get a truck. I got there 10 minutes later and the woman I had spoke to had left. I was told she was the only person that could do the paperwork. I had to wait another 15 minutes for her to return. We wasted more than 4 1/2 hours of the time we had with 2 movers. I find this totally unacceptable.
Nothing whatsoever this is one of the best U-Haul places I have ever rented from and I've been running trucks for almost 25 years
Tim Arthur always goes above and beyond to serve his customers! We will recommend TA Auto Repair to anyone we know.
