I had problems with with the mobile pick up. It was not working. The gentleman at the pick up spot was super nice and understanding. Great pick up once he started helping me and drop off was easy.
GINA M.
Customer Reviews for Sycaway Creamery Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Everything was great. Service, equipment, location were all great. I would certainly go there again.
Glen K.Very friendly staff, rental was in great shape!
Nancy I.Everything was great. Staff was extremely helpful.
Brian E.Everything there is good to me and I talk to many friends about that location. Thank you guys from there.
Miguel F.Be clear on when the next rental period starts. Bad communication ended up billing me twice.
JULIANASA G.Very nice and easy process. Everyone was great.
Brian E.They are very nice people there, I all ways recommended that location.
Miguel F.paperwork took too long due to uhaul website not cooperating scanning my id
Jason K.Access to the key was not as straight forward as I thought. In the past when I accepted the option to Skip the counter person in favor of using the mobile app ...I was directed to and provided a code to open a locked box to retrieve the vehicle's key. At this Uhaul location, which initially appears to be void of any humans, that option was not available. But eventually a person did appear in one of the nearby building windows to direct me to an office area of helpful people who kindly provided me the key.
R F.Quick easy location
Randy S.I only dropped off the truck at this location on off hours. Not the most convenient area to pick up or drop off due to all the road work being done. Should be much improved once road work is completed.
Thomas R.A convenient drop-off place.
SIMON P.Perhaps this person was already having a proverbial 'bad day' by 9am on my drop-off day, but the truth remains that she was basically rude & brusque, scoring zeros on Welcoming, Listening, Attentiveness, or Helpfulness. It was made plain by her whole attitude that me dropping-off at that location was an irritating inconvenience for her.
simon P.I got in the uhual with 60+ miles on it but I was to thrown off by waiting for someone talking to his friend and the dents and random lock on the back to focus on the mileage and I had already left before I realized. Now I was charged extra for the mileage. I was highly unsatisfied and would make sure people specifically don't go to that location!
Payne D.Me Duncan was very helpful when the uhaul site was down. Would recommend.
ANDREWJAMES D.Easy to get the truck.
AMYL A.Everything went perfect, No need to change anything
Todd M.Cow farm. Rude people. There are no signs to drop off the uhaul. People wouldn't even talk to me...just pointed and gestured. This is a poor representation of uhaul, which is showing signs of being a poor company itself.
David B.Passenger side door always have trouble to close
JAROSLAW K.lady threatened to call the cops on me saying I tried to scam her saying my credit card didn't work. what a joke this place is.no one knows about the equipment that uhaul rents there.tried calling to rent truck it took over 4 hours for someone to call me back.they didn't know how to check me in when arriving.i have the ladies voicemail she left me threatening to call police on me .I will never use this location again. wouldn't recommend this place to anyone
JERRIDA L.After putting gas in n getting charged ! Ridiculous!! I d recommend another u haul location. Seems like no one knows what there doing cause only one person was working when I returned the truck. I made sure the gas level was the same as when I took the truck but they freakin charged me any way
JOHNF C.This drop off was different. I was not able to find a person. I ended up calling the 800 number and the person on the phone walked me through the drop of through the internet and drop of key box. Maybe have it noted on contract to be prepared to do the drop off this way. It was easy once I went through it.
ROBERT A.if you live near Troy, ok, but if you live in Albany it's not really convenient, a little too out of the way.
Mark K.The drop cite staff were easy to work with and access to the location was easy. I liked that I didn't have to fight traffic to drop off the trailer.
Thomas V.They couldn't be nicer! Hooked up the trailer SO well--it barely made any noise at all! That is not my usual experience with U-Haul--cannot say enough about how pleasant this made my trip.
Terri R.Have the personnel wear masks and ensure the cabin was disinfected. We are still in a pandemic.
Jennifer M.Lovely people, very nice and accommodating.
Andrew H.There was a face mask left in the passanger side door and thats not ideal. I've picked up uhauls at plenty of other places, like I'm pretty laid back but it took almost a half hour just to get me on my way. Hope they don't charge me the late fee for not returning it before they closed at 6pm because I went super out of my way to make sure it was very well cleaned. Also only time i've been charged an "environmental fee" not sure what thats about. Overall was just barely a sub average time.
Austin N.Since my move was from Renssaler to Albany and I had to take a $25 uber ride just to get to this completely obscure out of the way location I'm frankly rather irritated with Uhaul. The operator of the location had a what I can only describe as an indifferent bordering negative attitude toward my customer service experience let alone Uhaul. The truck was $155 when I thought it was $85. There is also the dolly $7 and furniture pads $10 but with tax is far away from $155. What's with the fees ? Environmental fee? For what? Nickel and diming and misrepresented cost is poor customer service and may prompt my reporting this further. I also find it ridiculous that you blatantly advertise local moves for $19.99?! Explain that one. The moving help showed up and immediately bailed on me and the only other help I had. Total bullshit. I cancelled them through the online portal and expect a full refund! As far as the uber ride and extra fees good customer service would be to provide concessions for this extreme inconvenience on an already stressful day.
Matthew M.The woman did not check me out in a timely matter and seemed confused with the software. I believe they do not do the uHaul fulltime as it was another company where the office was located. It was very frustrating as I had a schedule to keep and the delay in checking out and getting the vehicle caused a backup in my day.
Barbara C.Drop-off was convenient and effortless.
chris Y.I have no suggestions. Janis took great care of me. I would suggest this uhaul location to anyone.
Kristen F.I was not aware that there was a cleaning fee associated with the rental. Is that standard?
Maria L.We arrived early and a worker texted the owner who came over right away. The U-Haul truck was clean and ready for use. We were in the truck and on the road before our original appointment time!
Susan S.They were very rude and ignorant I would never go back to this location again
Andrea M.It was very quick and easy to drop off the rental.
Matt G.Check all tires for safe tread
Bruce K.Have a sign at the main street (Hoosick Rd or Lord Ave) indicating location.
Angela H.Great service, exactly as described. Couldn't be smoother transaction.
Shannon H.Nice helpfull people.
Peter C.The whole experience was negative. The 5 x 8 trailer I went it was supposed to be picked up at the menands location. I got a text saying it was in half moon which didn't work for me. They then arranged for a larger trailer at the Troy location. Got there- no one was there. When the woman arrived she didn't know how to hook it up. The costs were significantly different than I agreed to so I will be taking that up with either haul or my credit card company. Hope I don't need to use U-haul again. The invoice mess was not because of Sycaway.
luann S.They were closed. The next day when I attempted to obtain a drop off document, no one were available.
Bruce K.Mark was very accommodating
tom M.Drop off signage would be helpful.
Rick M.Friendly and helpful staff, quick processing, fair pricing.
James C.Need better customer service and hospitality. They were very rude and rushed us to rent the truck like they really needed to make money and were just plain rude.
Elvin R.Improve the sign in software
Jonathan R.I wanted to pick up in colonie went their and they would not help at all went on Tue for Fri pick up The whole system sucks !!!!!!!!!!!!!!
Richard A.Truck required, "Oil change soon. Truck seat was very wet Truck stunk of manure Rear of truck was wet There was water in the cup holders The truck had obviously been hosed down on the inside. The next morning the inside of the windshield was covered with fog. As you check your records you will find I have been a very good customer for truck and trailer rental. I expect you will be crediting my account with a full refund. Thank you for the opportunity to explain the problem (s) . Bruce A King
Bruce K.Very disappointed in the service that I received at this company. The truck had a lot of problem and they knew it did and still rented it to me, I will never rent from them again.
Shatima L.Tracie was detailed oriented and personable. When the order changed, the whole staff treated it as if it was no big deal and had humor
Matthew C.Communicate with correct information. Learn the system and become Customer Friendly. Invest in a better computer system and upgrade your internet! Help your clients to understand the online process if you INSIST they use that because your internet is so SLOW. Educate yourselves on how U-Haul works. We will not use this location again and will be referring everyone to the Campbell Avenue location. Gracias.
Gary K.Be friendly. Be organized. Know how to use the computer. Know how to provide a printed copy of the contract. Know that we had an appointment at 9. Be ready for us. Very poor service
dav H.I Just recommended them to a fellow soldier, so get a 26' over there ASAP :-) I appreciate the early open hours very much!!
Vincent P.nothing - super customer service - convenient to bus line if necessary
Nancy S.Self dispatch was not available, but self return worked fine.
Daniel F.I reserved a truck on line from Sycaway Creamery to pick up 2pm Wednesday 7/5. I put the order confirmation in my phone. When I went to pick up the truck, there was no record of my reservation. The order confirmation came up empty. Later in the evening, I would get an email stating there was a reservation at the Campbell Ave site for 8am Thursday 7/6. I have used this process many times before without issue. This time the site and time were not what I had entered. I tried Campbell Ave once and it was a disaster. Not going back there. I was actually on the phone with the Sycaway site as I ordered. I called to see if they had a truck available so I could expedite the process on line to make pick up faster. Faster didn't happen but the job got done.
Daniel F.