I think the system and the way this was ran was very efficient. My only question was, if the truck is proven to be returned clean and ready for the next rental, why was I told to drop the keys in the drop box instead of the lock box for the next person? Now it’s not available.
Daawn R
Customer Reviews for Superior Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The app is terrible
Tom KN/A
WARD NThis location is just that, a location that stores the vehicle to rent and pick up from this place, requires the customer to do 100% of the paperwork online my experience to get the truck took me over an hour to complete before I could get the key out of the lock box. Customer service at u-haul.com was of no help. It was a very miserable experience. For what you pay to rent a truck should not require the customer to do all of the legwork to pick up your vehicle and to drop it off.
David DVery smooth process. No complications. 5 star 👍🏼
Romy Bi don't know if this applies to this location but I'm totally disgusted and disagree with U-Haul for charging for additional gas and extra mileage.
peter pVery friendly and professional service.
Christopher KLimited parking space for larger uhaul trucks
MAXIM R24/7 pickup is not customer friendly. Customer service waiting time is unexceptable. Kept getting cut off while being transferred to another operator. App sign in is confusing to get to lockbox. Ordered 3 pack of blankets that would be 18 blankets only 4 were on the truck and now way of correcting it so furniture may have gotten scratches. Drop off was not aney better. Would follow durecttions put in odometer reading and gas tool pictures and tried to continue it put me a loop back to the beginning. Had to call customer service wait exc. Spent all together 2 hours wasted on the phone . Explained about the blankets and still got charged. How do you think my experience was. Call me for details 2012594619
John SPolite and attentive.
EARL NMore trucks and trailers to the NYC area..
EDGARDOL FDidn’t have the packing blankets I had ordered and the truck had a half tank of gas.
Jeffrey BRemote locations (not primary U-Haul centers) do not have any additional moving supplies like moving blankets, etc. That should be addressed.
Bruce AI had a few issues with this reservation: 1. The pickup location was changed the night before. The initial location, Pullens Garage, was within walking distance for me and the change definitely made things more complicated. 2. Not all the equipment that I had reserved was ready; trolleys, etc. So I had to go to two other locations to pickup the items. 3. The truck had a word lock on it and it was locked, so I had to contact the previous renter to get the code, thus creating another delay.
Joao PGreat experience, no improvement recommendations
Albert LEverything was very easy in picking up the truck.
Shelli FDo not like the truck share process. Took us an hour to get through the truck pickup process. Originally made my reservation for counter service to actually work with a person.
Lisa SVery good!!!
RICARDO DIt was easy.
Swaroop PNothing in particular, although there was confusion when I dropped vehicle off and no one was on premises in Robbinsville. I called the number I was told and they seemed confused about why I was calling. That could have been a smoother process. Thank You.
STEVEN MThe location did not have the dollies nor the blankets I ordered.
Robert MWe went to three different locations to get the part we needed. NO ONE WOULD HELP MY HUSBAND!! WE JUST NEEDED A HARNESS. Ultimately we had to give up. We spent a half hour trying to get a refund. Never go here!!!! Ever!!!
James PCustomer service nobody knows what they are doing. From pick up to drop off and in between.
sean qThey cancelled my reservation but helped me find another van. I missed their call which caused the confusion
GLEN Mlong wait; didn't get a confirmation as what I was supposed to.
Johnny WIt took approximately a half hour from when I arrived to when I departed. It should be a much quicker process.
Jack RNo comment.
Hannah BThe personnel was great. They didn't charge me the $30 surcharge for fuel and just topped the tank off. Can't protest that. Would be nice to have a Uhaul sign at the location as I drove right by it twice trying to find it.
Joseph SThe people there did not know how to use the Uhaul portal. After many attempts to set up our documents so that we could take the 10' truck, they decided to contact Uhaul directly for assistance. Normally not to big of an issue, however it took about half an hour to get our truck. I have made previous rentals at different locations and the process was much easier in other locations. So I think that the people there need better training on how to use the Uhaul portal.
RONALD CThey were great help will use again thank you
ashley FThe guys at Superior Auto were very knowledgeable and more than happy to answer questions.
Charles BNot an actual U-Haul store, but a true working auto garage. Gentlemen at the garage was more than helpful though, very friendly, and very informative in info of the area, as my son was moving into. Calmed my feelings about the move.
BRIAN RExcellent drop off
ANTHONY DFix your vehicles before people rent them!!!!!! Went through two trucks with inoperative lights.
JEFFREY DMy only negative feedback I rented the van on a Saturday and returned that weekend only to get a call on Tuesday asking me when I was going to return the van which concerned me. Never heard back from customer service again because I'm sure they found the rental exactly where it was parked.
Elizabeth FThe clerk was very friendly, we arrived 10 min before they open but he was there, opened the door and immediately processed my reservation. All done In less than 10 min. Time was vey important to me and fortunately we wasted NOTHING.
Peter MMark was very nice and helpful. I glad I found this location.
THANH NI had booked a truck for a location two miles from my home. At the scheduled time (10:00 a.m.) I went to pick it up and they didn't have my truck. Apparently my pick-up location had been moved at 9:19 a.m. to Robbinsville which was an hour round trip. This was a frustrating change and even more so because I had hired moving help through Uhaul's website to start at 10:30 and didn't get back until 11:30 with the truck. I lost a full hour of paid time for them because of this location change. Also, I had requested pads for the furniture and there weren't any at the new location. Unfortunately my desk and dresser were both scratched (the desktop is fairly ruined) because I didn't have enough of my own blankets to cover the furniture. To be clear, this is the fault of Uhaul, NOT the fault of the Robbinsville location. The gentleman there was helpful and the facility was clean.
Sherri HVan needed windshield washer fluid.
JOHN LThese vehiclesget abysmal fuel economy.
PAUL BWould have liked to have had a larger selection available for usage - very limited: 1 9' van, 1 10' truck
Chris Kyou sent this email to the wrong person
RICHARD RSecond time customer and they're the best.
JOTHAN DLearn customer service techniques. Provide the customer with all of the proper equipment.
altyhea pOutstanding customer service, in fact I would go out of my way to utilize this location, Mark could to have been more helpful and respectful - asset to Uhaul - all business should model themselves after this!
Maria VThey gave me the wrong truck. Didnt inform me that I might have to pay higher tolls.
WILLIAM OPlace was neat and clean. Manager very professional but the gas rating was a bit off. The contract said I had 5/8 tank but it was more like just above 1/2 tank
DANIEL DAfter breaking down while en route from CT to PA to move my daughter from her dorm-I was lucky enough to drive into the lot for Superior Automotive. Not only was the staff exceptionally helpful and pleasant, with respect to fixing my car-they set me up with a U-Haul rental to finish moving my daughter from PA to CT while they worked on my Subaru. Thanks to the staff at Superior Automotive renting me a cargo van, I was able to continue on with my moving plans without having to lose the day. The van was clean and in excellent running condition. In addition to this, the staff was very patient and explained in detail how the contract and fees worked so there were no surprises when returning the van. I would strongly recommend Superior Automotive for your U-Haul rental needs. I cannot say enough about the guys at Superior Automotive on Route 130 North in Robbinsville NJ as they took a very stressful, potentially disastrous situation and turned it into a pleasant experience.
DOREEN V