El cliente no dejó un comentario.Georgiann A.
Customer Reviews for Superior Automotive
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.John P.
i don't know if this applies to this location but I'm totally disgusted and disagree with U-Haul for charging for additional gas and extra mileage.peter P.
El cliente no dejó un comentario.Peter P.
Very friendly and professional service.Christopher K.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Alyssa K.
El cliente no dejó un comentario.Nickolas L.
El cliente no dejó un comentario.George R.
El cliente no dejó un comentario.Raymond B.
El cliente no dejó un comentario.John T.
El cliente no dejó un comentario.MARIO U.
El cliente no dejó un comentario.Ross B.
Limited parking space for larger uhaul trucksMAXIM R.
24/7 pickup is not customer friendly. Customer service waiting time is unexceptable. Kept getting cut off while being transferred to another operator. App sign in is confusing to get to lockbox. Ordered 3 pack of blankets that would be 18 blankets only 4 were on the truck and now way of correcting it so furniture may have gotten scratches. Drop off was not aney better. Would follow durecttions put in odometer reading and gas tool pictures and tried to continue it put me a loop back to the beginning. Had to call customer service wait exc. Spent all together 2 hours wasted on the phone . Explained about the blankets and still got charged. How do you think my experience was. Call me for details 2012594619John S.
El cliente no dejó un comentario.VEERAVENKATACHOW J.
El cliente no dejó un comentario.PAULO B.
El cliente no dejó un comentario.Alexis A.
Polite and attentive.EARL N.
El cliente no dejó un comentario.Carsten T.
El cliente no dejó un comentario.CHARLES V.
El cliente no dejó un comentario.Thomas F.
El cliente no dejó un comentario.Ajay T.
More trucks and trailers to the NYC area..EDGARDOL F.
El cliente no dejó un comentario.Michael C.
Didn't have the packing blankets I had ordered and the truck had a half tank of gas.Jeffrey B.
Remote locations (not primary U-Haul centers) do not have any additional moving supplies like moving blankets, etc. That should be addressed.Bruce A.
I had a few issues with this reservation: 1. The pickup location was changed the night before. The initial location, Pullens Garage, was within walking distance for me and the change definitely made things more complicated. 2. Not all the equipment that I had reserved was ready; trolleys, etc. So I had to go to two other locations to pickup the items. 3. The truck had a word lock on it and it was locked, so I had to contact the previous renter to get the code, thus creating another delay.Joao P.
El cliente no dejó un comentario.Sean B.
El cliente no dejó un comentario.Josefina B.
El cliente no dejó un comentario.Richard B.
Great experience, no improvement recommendationsAlbert L.
Everything was very easy in picking up the truck.Shelli F.
Do not like the truck share process. Took us an hour to get through the truck pickup process. Originally made my reservation for counter service to actually work with a person.Lisa S.
Very good!!!RICARDO D.
El cliente no dejó un comentario.Christian T.
El cliente no dejó un comentario.Saul F.
It was easy.Swaroop P.
El cliente no dejó un comentario.Maria C.
El cliente no dejó un comentario.Victoria S.
Nothing in particular, although there was confusion when I dropped vehicle off and no one was on premises in Robbinsville. I called the number I was told and they seemed confused about why I was calling. That could have been a smoother process. Thank You.STEVEN M.
The location did not have the dollies nor the blankets I ordered.Robert M.
El cliente no dejó un comentario.Kenneth R.
El cliente no dejó un comentario.Joseph K.
El cliente no dejó un comentario.Peter G.
We went to three different locations to get the part we needed. NO ONE WOULD HELP MY HUSBAND!! WE JUST NEEDED A HARNESS. Ultimately we had to give up. We spent a half hour trying to get a refund. Never go here!!!! Ever!!!James P.
Customer service nobody knows what they are doing. From pick up to drop off and in between.sean Q.
El cliente no dejó un comentario.RICHARD R.
They cancelled my reservation but helped me find another van. I missed their call which caused the confusionGLEN M.
long wait; didn't get a confirmation as what I was supposed to.Johnny W.
El cliente no dejó un comentario.Thomas R.
El cliente no dejó un comentario.Jennifer Y.
It took approximately a half hour from when I arrived to when I departed. It should be a much quicker process.Jack R.
No comment.Hannah B.
The personnel was great. They didn't charge me the $30 surcharge for fuel and just topped the tank off. Can't protest that. Would be nice to have a Uhaul sign at the location as I drove right by it twice trying to find it.Joseph S.
The people there did not know how to use the Uhaul portal. After many attempts to set up our documents so that we could take the 10' truck, they decided to contact Uhaul directly for assistance. Normally not to big of an issue, however it took about half an hour to get our truck. I have made previous rentals at different locations and the process was much easier in other locations. So I think that the people there need better training on how to use the Uhaul portal.RONALD C.
They were great help will use again thank youashley F.
The guys at Superior Auto were very knowledgeable and more than happy to answer questions.Charles B.
El cliente no dejó un comentario.DAVID B.
Not an actual U-Haul store, but a true working auto garage. Gentlemen at the garage was more than helpful though, very friendly, and very informative in info of the area, as my son was moving into. Calmed my feelings about the move.BRIAN R.
Excellent drop offANTHONY D.
Fix your vehicles before people rent them!!!!!! Went through two trucks with inoperative lights.JEFFREY D.
My only negative feedback I rented the van on a Saturday and returned that weekend only to get a call on Tuesday asking me when I was going to return the van which concerned me. Never heard back from customer service again because I'm sure they found the rental exactly where it was parked.Elizabeth F.
The clerk was very friendly, we arrived 10 min before they open but he was there, opened the door and immediately processed my reservation. All done In less than 10 min. Time was vey important to me and fortunately we wasted NOTHING.Peter M.
Mark was very nice and helpful. I glad I found this location.THANH N.
I had booked a truck for a location two miles from my home. At the scheduled time (10:00 a.m.) I went to pick it up and they didn't have my truck. Apparently my pick-up location had been moved at 9:19 a.m. to Robbinsville which was an hour round trip. This was a frustrating change and even more so because I had hired moving help through Uhaul's website to start at 10:30 and didn't get back until 11:30 with the truck. I lost a full hour of paid time for them because of this location change. Also, I had requested pads for the furniture and there weren't any at the new location. Unfortunately my desk and dresser were both scratched (the desktop is fairly ruined) because I didn't have enough of my own blankets to cover the furniture. To be clear, this is the fault of Uhaul, NOT the fault of the Robbinsville location. The gentleman there was helpful and the facility was clean.Sherri H.
Van needed windshield washer fluid.JOHN L.
El cliente no dejó un comentario.terri P.
These vehiclesget abysmal fuel economy.PAUL B.
El cliente no dejó un comentario.ROBERT H.
El cliente no dejó un comentario.DAWN V.
Would have liked to have had a larger selection available for usage - very limited: 1 9' van, 1 10' truckChris K.
you sent this email to the wrong personRICHARD R.
El cliente no dejó un comentario.Mark M.
Second time customer and they're the best.JOTHAN D.
Learn customer service techniques. Provide the customer with all of the proper equipment.altyhea P.
El cliente no dejó un comentario.bob S.
Outstanding customer service, in fact I would go out of my way to utilize this location, Mark could to have been more helpful and respectful - asset to Uhaul - all business should model themselves after this!Maria V.
El cliente no dejó un comentario.ANTHONY T.
El cliente no dejó un comentario.ERIN H.
El cliente no dejó un comentario.STEVE S.
El cliente no dejó un comentario.MICHELE R.
El cliente no dejó un comentario.KELLY F.
They gave me the wrong truck. Didnt inform me that I might have to pay higher tolls.WILLIAM O.
Place was neat and clean. Manager very professional but the gas rating was a bit off. The contract said I had 5/8 tank but it was more like just above 1/2 tankDANIEL D.
El cliente no dejó un comentario.PAUL R.
After breaking down while en route from CT to PA to move my daughter from her dorm-I was lucky enough to drive into the lot for Superior Automotive. Not only was the staff exceptionally helpful and pleasant, with respect to fixing my car-they set me up with a U-Haul rental to finish moving my daughter from PA to CT while they worked on my Subaru. Thanks to the staff at Superior Automotive renting me a cargo van, I was able to continue on with my moving plans without having to lose the day. The van was clean and in excellent running condition. In addition to this, the staff was very patient and explained in detail how the contract and fees worked so there were no surprises when returning the van. I would strongly recommend Superior Automotive for your U-Haul rental needs. I cannot say enough about the guys at Superior Automotive on Route 130 North in Robbinsville NJ as they took a very stressful, potentially disastrous situation and turned it into a pleasant experience.DOREEN V.
El cliente no dejó un comentario.robert G.
El cliente no dejó un comentario.RED A.
El cliente no dejó un comentario.linda B.
No Problems! Good Service!BILL S.
The truck interior storage space was dirty and the truck was loud and difficult to handleAL O.
I do not recommend this location, staff were late in opening, upon arrival staff did not have the rental-truck ready and set for delivery with my set appointment time. Initial contact with the employee did not know where to even begin to begin the process of delivering the truck (now keep in mind, running late and I have movers waiting for me by the hour), called another employee asking of his arrival time since he was late, upon late arrival same proceeded to process the paperwork which was very inconvenience and ended up paying extra for my movers. Very lazy staff with little concern to attention to detail. Funny and to think that I actually consider to have my vehicle service there...no way!Felix J.
I explained exactly what I teams it had to move and the uhaul rep recommended that I rent a 14' truck. Just to be safe I got the 17' truck. This truck was still not big enough and I had to leave stuff behind. I now have to borrow a friends SUV in order to move the rest of the stuff.MARK P.
don't let people smoke in the truck...yukJOHN B.
El cliente no dejó un comentario.patrick G.
El cliente no dejó un comentario.CRAIG O.
Just go ahead with what you are doing it will come one day. The dervice was okay. And I will for sure refar some people to you. Thanks and byeMUSTAPHA S.
This rental location was great however the reservation process needs to be improved. Despite making my reservation over 2 weeks in advance there was no way I was 100% guaranteed the size truck I requested or pick up location. I was told I would be notified 24 hours in advance. As you can imagine this is very nerve wracking when moving. I got a call one week before my move that a smaller truck is a vailable for me 20 miles away from where I requested to pick up! This was totally unacceptable especially sonce i was paying by the mile. Finally after a few calls to the main uhaul number everything was taken care of and worked out fine. I just wished the booking process was a lot less stressful.ROSE M.
The only issue I had with my rental, was that upon arriving at this location they told me my reservation had been cancelled, which I did not do. fortunately they still had a van for meROBERT D.