Customer Reviews for Super Xpress
(U-Haul Neighborhood Dealer)

145 reviews

257 W Lee St   Chickasaw, AL 36611

(251) 649-2903

Office Hours

  • Mon-Fri: 5 am–10 pm
  • Sat: 6 am–10 pm
  • Sun: 7 am–10 pm

Services at this Location:

Contact Us

(251) 649-2903

257 W Lee St
Chickasaw, AL 36611

Services at this Location:

Office Hours

  • Mon-Fri: 5 am–10 pm
  • Sat: 6 am–10 pm
  • Sun: 7 am–10 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kevin Evans 
Rating:
5.0

Customer did not leave a comment.

Anitria Zine 
Rating:
4.0

The truck was in need of a front end alignment. However, this location, which I have rented from several times, has very good customer service.

Howard Wiseman 
Rating:
2.0

In a bad part of town and poor service by owner

LANCE OTTMAN 
Rating:
5.0

Customer did not leave a comment.

BRIDGET COOPER 
Rating:
2.0

Have trucks clean and full of fuel Have your sales reps speak proper English

Lawrence Enzor 
Rating:
5.0

I've been here twice recently for returns and both times the team was so friendly! Would definitely recommend and use again.

Alexandra Hackworth 
Rating:
2.0

Customer did not leave a comment.

William Walters 
Rating:
5.0

Customer did not leave a comment.

Tom Waters 
Rating:
5.0

Customer did not leave a comment.

DEMETRIA SMITH 
Rating:
5.0

Customer did not leave a comment.

Sharita Dees 
Rating:
2.0

Fix brakes and whatever is banging and sounds like it is about to break.

TYLER REEVES 
Rating:
3.0

The representative was excellent.

TERRY SHOWALTER 
Rating:
4.0

Customer did not leave a comment.

Nancy Williams 
Rating:
5.0

Customer did not leave a comment.

Lee Karcher 
Rating:
5.0

Customer did not leave a comment.

Ashley King 
Rating:
4.0

Customer did not leave a comment.

Chandler Caraway 
Rating:
5.0

Fast and nice

JEKIEREA NILES 
Rating:
1.0

This was the worst experience. First off, I was unable to do the check-in with my phone, so I had to go into the store and check in with the clerk. Well, I declined the insurance when I reserved the U-Haul as well as when I checked in however when I noticed my final statement, I seen the clerk still charged me for the insurance. That was an extra $30 that I did not have!!! Secondly, the truck was so dirty inside of the trailer that all of my furniture is now stained and has black smut all over it. So much for having a nice clean white couch. Third, the truck needs some serious maintenance. I had to cross a bridge and at one point thought the thing was going to drive into the wall of the bridge. It was so hard to steer the truck and was all over the road. You guys need to do some serious suspension work on your equipment. I will NEVER use U-Haul again. This was a horrible experience.

Amber O'Rourke 
Rating:
5.0

This comment is not for this location, it is for UHaul's policy in general. I showed up about 30 minutes early to pick up my rental, and UHaul's software tried to charge me for ANOTHER WHOLE DAY!!! It also tried to rent me a dolly that I EXPLICITLY removed from the rental page when I submitted the rental online. This was not explained anywhere until I called UHaul to complain. UHaul's registration and check-in software will try to rip you off. ALWAYS verify EXACTLY what you are being charged for and for how long.

Kelly Baker 
Rating:
1.0

Customer did not leave a comment.

Oneal Washington 
Rating:
2.0

Not the nicest-looking area. Will not be returning to this location.

Thomas Summerlin 
Rating:
4.0

The truck only had gas for 43 miles. We put gas in and still were charged 33.00 for mileage and gas

lisa smith 
Rating:
3.0

When we received the truck, there was less than a quarter tank of gas in it. I had to gas it up before I even left the parking lot

Jonna Sanders 
Rating:
5.0

Trying to return my trailer via the website was a nightmare and was very frustrating. I finally saw someone sweeping up the parking lot so I asked him for help. He told me to just drop the trailer and go, such a relief!

Ailee Whiteside-Evans 
Rating:
5.0

Customer did not leave a comment.

donnesha griffin 
Rating:
4.0

Maybe just a one time thing but the truck was not clean inside and it was on empty of fuel. I did get a 32.50 fuel credit. The folks that manage the business were excellent and extremely kind. I would do business with them again.

JAMES SCOTT 
Rating:
5.0

Excellent customer service! Despite the store being busy with "regular" customers, both pickup and drop-off were quick, easy and professionally handled. This is now my "go-to" dealer when I need a trailer. Thanks!

Thomas Graham 
Rating:
5.0

Customer did not leave a comment.

Rosemary Tredway 
Rating:
5.0

Customer did not leave a comment.

Tracey Pierce 
Rating:
1.0

They wasted 2 hr of my time was there to pick up at 530 and didn't leave till 730 made me late for work and I lost the job so I didn't even use the dolly so I brought it back the next morning and then they changed my reservation from 530 to 730 and put safe move on it when I said I didn't want it I think I should get a full refund which I was charged 150 for some reason and it should have only been less than 50 I have been a value customer for years but with this experience it has made me think to go with a different company

Billy Bishop 
Rating:
4.0

The tire on the trailer blew out when I made it into Louisiana and the service guy had horrible customer service. The uhaul representative was very pleasant and gave us an extra day because it took the service guy two to three hours to get to us . We had been up over 28 hours without sleep and I was extremely exhausted.

Will Brown 
Rating:
3.0

Customer did not leave a comment.

deann dailey 
Rating:
5.0

Customer did not leave a comment.

Ayana Taylor 
Rating:
5.0

Owner of the gas station or clerk was very nice and helpful.

RONDA WHITE 
Rating:
5.0

Customer did not leave a comment.

Gabrielle Warren 
Rating:
5.0

Nice effective & reliable! Worth the $$$

ALEXIS HARRISON 
Rating:
5.0

Easy drop off

Traci Grisham 
Rating:
4.0

There were some homeless people hanging around wanting to help me with hooking up the trailer, for some money. I wouldn’t recommend a woman going there by herself.

William Hill 
Rating:
1.0

Customer did not leave a comment.

Alexander White 
Rating:
5.0

Easy and very helpful

Jerry Roberson 
Rating:
5.0

Extremely friendly and go above and beyond to satisfy you as a customer.

Leanne Donegan 
Rating:
3.0

The owner was not helpful in inspecting or connecting the trailer.

charley mcnichol 
Rating:
3.0

Customer did not leave a comment.

Michael Baran 
Rating:
5.0

Customer did not leave a comment.

Cynthia Laboy 
Rating:
1.0

I had a 2:20pm appointment to pick up the truck. When I arrived I was told that I couldn't pick it up until 4:30 or 5 o'clock.

Robert Duckworth 
Rating:
5.0

Mr. Bert is so professional and one the nicest man you will ever meet! I will definitely rent from this location from now own.

TERESA GILDERSLEEVE 
Rating:
5.0

Excellent store excellent pickup

Terrence Henderson 
Rating:
5.0

Customer did not leave a comment.

sha hill 
Rating:
5.0

Customer did not leave a comment.

Latanya Vinnette 
Rating:
5.0

Customer did not leave a comment.

Vanessa Acoff 
Rating:
5.0

Customer did not leave a comment.

Calvin Clausell 
Rating:
4.0

Customer did not leave a comment.

DAVID GRIGGS 
Rating:
5.0

Customer did not leave a comment.

RIchard Budd 
Rating:
5.0

Helpful and courteous.

EDWARD BARBER 
Rating:
5.0

Customer did not leave a comment.

Marshall Meadows 
Rating:
3.0

Customer did not leave a comment.

LLEWELLYN CLARK 
Rating:
3.0

I told to hook the trailer up by myself. I have a back back and made several attorney and was in successful. Found out when I got back and the trailer was loaded the trailer wasn’t properly hooked to the ball. We had to unloads the trail and support it with brick. With several attempts we got it hooked up correctly. The lock was stuck on the inside.

MARY ROSS 
Rating:
5.0

Maybe have more than one size truck and have vans. The manager is great and very helpful.

Ambe Jordan 
Rating:
5.0

Customer did not leave a comment.

KRISTI JONES 
Rating:
2.0

When I finally arrived at the location I walked inside The gentleman was very nice and very helpful he pulled out his handheld computer and poured my information out of his computer immediately he was very very helpful it was just aggravating that they did not answer their phone and I thought the place was closed and I was gonna be charged another day

Michael Parker 
Rating:
5.0

Customer did not leave a comment.

James Malone 
Rating:
5.0

Ok

TYRONE GHOLSTON 
Rating:
5.0

Great job

JAMES GORDON 
Rating:
4.0

Despite having only 8,100 miles on the truck, it was not in good shape. At 65 miles/hour it shook so badly, I was afraid to drive it over 60 mph (NOT good on interstate). Gas was not at 1/2 tank as contract stated and despite returning at same level, I was charged additional $5.00 to get it to half tank. I was sent to Chickasaw to pick up the truck when a U-Haul center in Mobile had SEVERAL 10' trucks and was 20 miles closer to me.

Deborah Thaxton 
Rating:
5.0

Customer did not leave a comment.

Darrius Mounger 
Rating:
3.0

I asked for a receipt and didn’t get one. I was told that it would come to my email it never did. I was changed $155.00 that seemed hi for a toe dolly. I still don’t have a receipt

James Kidd 
Rating:
5.0

Nothing it was a great experience.

RAYMOND WIKE 
Rating:
3.0

Customer did not leave a comment.

JOSE LOPEZ ROLA 
Rating:
3.0

Police the Neighborhood

WOODROW WALKER 
Rating:
4.0

Customer did not leave a comment.

TAMMY MILLICAN 
Rating:
1.0

Really fill it up!!!! Don't charge some one card be4 pruf and when someone one says they got Prof!!! Just put my mother inlaw down. I don't have time to be charge for something I didn't receive!!! Dope off spot need to take pictures or record ing for u-haul record if they got the tuck their or not.1

KEITH DEAN 
Rating:
5.0

Provide instructions on where the after hours drop box is located.

Thesolina Hubert 
Rating:
3.0

Very busy convenient store. Not good communication with owner.

PAMELA BANKER 
Rating:
5.0

Customer did not leave a comment.

Deborah Haskew 
Rating:
5.0

All was well.

CHRISTINE DOUGLAS 
Rating:
5.0

nothing

RAYMOND WIKE 
Rating:
2.0

The location was dirty and the staff was not helpful

Shandi Lindsey 
Rating:
5.0

Nothing

Simmie Brown 
Rating:
4.0

Customer did not leave a comment.

ASHTON PENNINGTON 
Rating:
5.0

Customer did not leave a comment.

Sandra Roy 
Rating:
5.0

Closest drop-off location. Not the closest one that dont have as many . In my instance I was supposed to drop off at a spot 26miles from my home . There is a large uhaul store 5 miles away from my home. Thank you though . Service was great at both locations

David Hall 
Rating:
3.0

Make sure everyone trun in one clean it out be4 the equipment get checked out!!! Im still clean off gravel and rocks off my houses items I loaded after I rent the equipment! I have pictures and video be4 and after!!!

Keith Dean 
Rating:
1.0

Not let crooks rent u hauls to workin people.he charged me 100 dollars for 2hrs 45 miles i paid 99 cents a mile and he made me put more gas in it than when i picked it up. I will never use u haul again

Candise Turnley 
Rating:
2.0

Appreciate having a customer's business for one. The other is the equipment drove so terribly it was hard to control but i just dealt with it cause i wasnt driving far but for 620$ i am kinda upset cause that was alot for a truck that drove like a broken tank in a desert on a back road..

Daniel Humphrey 
Rating:
5.0

Customer did not leave a comment.

Lynn Briscoe 
Rating:
5.0

It's been 72 hours and I haven't received my balance refund yet.

Charlton Daily 
Rating:
4.0

Customer did not leave a comment.

JOHN ENGLETT 
Rating:
5.0

Mr. Patel was extremely helpful, nice and professional. He went above and beyond to help us when we had to have an extension on our rental. We will use his store and recommend his store for all our uhaul needs!!!

Jason Halley 
Rating:
3.0

Customer did not leave a comment.

Chris BARWICK 
Rating:
5.0

Customer did not leave a comment.

Jhon Emerson 
Rating:
5.0

Customer did not leave a comment.

JUSTIN VASSEL 
Rating:
5.0

Customer did not leave a comment.

Rochelle Waters 
Rating:
5.0

Customer did not leave a comment.

Jackkimbra Jenkins 
Rating:
5.0

Easy to return the trailer and the associate was extremely helpful. Thanks

David Wilson 
Rating:
1.0

The day after I picked up the trailer I was woke up to a phone call from the guy working at that location and he 1st put me on the phome with a previous customer and then gave at least my phone number to that previous customer.....i called uhaul customer service immediately an am now waiting on the field manager

MICHAEL WHISKER 
Rating:
5.0

Customer did not leave a comment.

BRIAN ROBY 
Rating:
5.0

Very professional.

Gerald Walton 
Rating:
1.0

Make sure you have on the contract that customer gets deposit back!!

Yulicia Moreno 
Rating:
3.0

Customer did not leave a comment.

Tina Nye 
No reviews have been submitted for this location.

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