This location was not equipped to handle Truck Share 24/7, even though I was able to make a Truck Share 24/7 reservation online. The trucks are kept behind a locked gate. I had to go into the office and speak to an employee in order to pickup the truck. She informed me that they are not able to accommodate 24/7 pickup reservations.Brian S.
Customer Reviews for Super Storage
(Distribuidor de U-Haul del vecindario)
Jackson, TN 38305
Servicios en esta ubicación:
Horarios de la ubicación
- Lunes - Viernes:
8 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
9 a. m. - 1 p. m.
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The lady in the office was arrogant and rather unhelpful. She was very lacking in a customer service attitude.KITTYE R. | Overall Experience
El cliente no dejó un comentario.Mark O. | Overall Experience
We ordered an appliance dolly with the truck rental and there was not one The self storage lady on hwy 45 by-pass location said she only rented U-haul She was not U-haul. She was very rude and condescending toward us. We called U-haul back and the said the had a dolly at the old hickory store. They did not have one either That lady was very rude also. I will not be renting U-haul again.CHADWICK F.
Nothing it's all good!Shawn D.
Everything was great!WILLIAM C.
Used the online Truck Share option in order to pick up truck before store opened. However, when arrived at location, truck was locked with pad lock and dolly was in the store. One hour and 15 minutes later, employee arrived. (15 minutes after the time that store was to open). She stated that it was raining hard when the truck came back the day prior but she had everything ready for us. She didn't understand what was wrong on the U-Haul side The truck was padlocked and the dolly was in the store. Obviously the truck was not ready for Truck Share pick up. However she said that she would not charge us for Sunday because she was not open for drop off. We actually returned the truck on the same day.KIMBERLY H.
This facility is one of the best maintained in the city. The manager Debbie goes over and beyond to make sure you are accommodated.Leslie S. | Overall Experience
El cliente no dejó un comentario.DANNY E. | Overall Experience
El cliente no dejó un comentario.YVONNE G.
Debbie is a wonderful, helpful, resourceful employee. We appreciated her positive, fun attitude..Aimee E.
El cliente no dejó un comentario.CHARLES C. | Overall Experience
This was the best storage facility I have ever used. Professional with 5 Star service.Tony C. | Overall Experience
Excellent storage and super staff, Debbie is the greatest.Mervin C. | Overall Experience
El cliente no dejó un comentario.LEPA H. | Overall Experience
The attendant was great.Steven C.
I found this facility at a stressful time. Ms Debbie made the occasion of storing a moving experience.She was helpful every step of the way. She went above the call of duty. I do appreciate all she did. I will recommend this facility because of her helpful and caring attitude.EMMA M. | Overall Experience
El cliente no dejó un comentario.PATRICIA A. | Overall Experience
El cliente no dejó un comentario.johnathan B.
Debbie at super storage was superbCHARLOTTE Z.
El cliente no dejó un comentario.Jason F. | Overall Experience
The last minute information required IMMEDIATELY before picking up (mobile pick up) could and should be handled when reservation is made. It was an large and unexpected hassleElizabeth B.
El cliente no dejó un comentario.TIFFANY H.
El cliente no dejó un comentario.James G.
Ms Debbie was so helpful. Keep considerate employees on hand.EMMA M.
El cliente no dejó un comentario.STEVEN A.
El cliente no dejó un comentario.JAMES G.
Nothing. All was greatTillman L.
El cliente no dejó un comentario.Norman S.
Drop off was easy, FAST and simple. In and in less than 10 minutes.Michael R.
The door was open at 8:05amMichael W.
Everything was great.BETTY J.
El cliente no dejó un comentario.Jacqueline P.
I am BEYOND disappointed with this company and I will NEVER EVER use them again. In fact, I have friends moving soon and I convinced them to use Penske instead! Our first issue, we reserved our uhaul DAYS in advance. A rep never contacted us the night before (as promised). My husband then shows up at 6am (the agreed time for our rental) and there's not one available!! He and I are both on hold with Uhaul for a good 20 minutes before someone actually answers and says, " there's nothing she can really do..." which resulted in us looking at every other location and also pushed to debate driving 2 hours away just to do business with Penske!!! We waited around until 8 when the office opened only to be referred to a Uhaul pickup 45 minutes away. At this point, we've lost our movers (2 hour time frame) and still haven't gotten a truck. When my husband called to talk to someone about possibly reimbursing us for the money lost, they stated they "didn't have any promos for the summer" this had nothing to do with a promotional! They should have reimbursed us for the miscommunication and lack of professionalism!! ..and yet you guys still charged us for every single penny. Unbelievable. I would like to be contacted by someone in your company IF anyone cares to correct this issue.Conrad J.
El cliente no dejó un comentario.JAMES G.
Lady running it was a pleasure , great employeeDAVID S.
El cliente no dejó un comentario.SYLVESTER H.
Facilities we're top-notch and staff was professional in every sense of the word! Truly a pleasure doing business with the folks at Super Storage, 3001 Hwy 45 Bypass, Jackson, TN 38305!! A definite asset to the UHaul family!JOHN B.
El cliente no dejó un comentario.Jennifer C.
This rating also applies to the Uhaul store located at 732 Old Hickory Blvd in Jackson, TN. The said manager there (a tall, stocky black man, who wore a face mask & no name tag) refused to honor the reservation that was originally set in place by the 173 Airways Blvd. store in Jackson, TN. The manager apparently did so for no other reason than because I initially preferred to, just simply, give no alternate contact number. I assumed Uhaul asked for this information as a way to be able to recoup any losses taken as a result of the rental, however, figured that my credit card information was enough. Even after presenting this same rationale, as well as giving my other cell phone number to the Uhaul employee (a young, black woman with large eyebrows also wearing no name tag) handling the actual sale, the manager still aggressively interrupted, refusing to honor the sale, with no explanation other than I did not meet renting requirements & telling me that I would not be renting one of "his" trucks. This all began very peacefully & it was not until the employee called the manager into the customer interaction in order to recieve an okay to accept one contact number that the experience turned sour. The manager told me I had to give another contact number. I replied by telling him I did not want to & that the number attached to the reservation was the number I wanted to be reached on. The manager turned seemingly angry by the brow & told me, ma'am, you know what, I'm just not going to allow the sale, you dont meet requirements. I told the manager I was sure that I did meet renting standards & then, directing my question at both the manager & the employee, asked exactly what requirements I failed to meet. The manager told me that I didn't have an alternate number to give. I explained to the manager, that I do indeed have an alternate number, it was just my initial preference not to give out the number, & I then, told my other cell phone number to the clerk. The manager told the clerk no, absolutely refused to explain company renting policy in detail & again refused to rent. This is discrimination, less than poor business practice, unfair practices toward the public, & failure to explain company use of personal information. Forgive me, but I don't rent Uhaul's often & I just wanted someone to simply explain why they were mandating an alternate contact number in order to complete the rental. I then called, trying to move the original Uhaul reservation to another location & was told by the female representative (who claimed to be at the corporate office), that only one contact number was necessary to complete the rental agreement. She told me that she could not switch the reservation to another store & I would have to create a new one due to the system showing the 732 Old Hickory Uhaul Store in the middle of completing my sale @ that time. I made no comment then, but I know there is no reason any sale should have been in procUnique H.
The agent at this location was very rude. She was doing her best not to be helpful with information I did not know. I feel if she did not want to deal with customers today, she should have closed. I have used this service several times in the past few months but never again at this location. I will do my best to encourage anyone I know NOT to use this location. As paying customers, we shouldn't be treated this way!Erica S.
Customer service was excellent!TAMMIE D.
El cliente no dejó un comentario.Lester S.
El cliente no dejó un comentario.stacy B.
Your app sucksJohn L.
I got a text & this was confusing compared to what the person who checked me in said. I didn't get the text till after I had dropped the key in the box & was worried I'd get charged extra. I didn't though. Yeah. So I would recommend just clarifying the text or that one would get a text.Stephannie W.
We loved meeting Ms. Debbie and the others, they're such a great bunch. Thanks for the reminders and the smiles. Ms. Debbie kept me smiling. Pleasant, real and to the point. My experience has been AWESOME and the uhaul on site was very helpful unlike the Old Hickory uhaul location there's always an issue over there. So thank you for your help. - Ms. L. HaithLynn H.
I worked with Nick at the old hickory location. He snd his staff were very helpful. They made my experience so much better.Nativia B.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Arthur B.
El cliente no dejó un comentario.Steven C.
El cliente no dejó un comentario.ALAN J.
El cliente no dejó un comentario.Jason R.
El cliente no dejó un comentario.Tamika B.
Mobile check in did not work due to wrong milage in computer system. Spent an hour at the location.Anna R.
El cliente no dejó un comentario.Teresa M.
El cliente no dejó un comentario.Timothy R.
El cliente no dejó un comentario.David M.
El cliente no dejó un comentario.Craig C.
Debbie at Super Storage is great.Larry B.
El cliente no dejó un comentario.AMBER A.
El cliente no dejó un comentario.TERRY J.
We were there a little before they opened at 8am and waited for 10min. Finally, we waited after 8 am because we needed to speak to someone regarding our equipment and they still weren't on the premises, so we left. I even called and left a voicemail asking about location and did not get a returned called until a few hours later. I do not recommend the location unless the owners were just having a rough day that day (which, in that case, would be perfectly fine!) thankfully we found the location despite the gps mix-up and were able to drop keys off in the box without a customer service rep. We stayed in contact later that day about our equipment.Jacquelyn B.
El cliente no dejó un comentario.Sharica E.
El cliente no dejó un comentario.Janice Y.
El cliente no dejó un comentario.Lester S.
I reserved a 10 x 10 for my 2 bedroom house. It was too small a unit. They quickly changed my contract to a 10 x 20. DO NOT like having to do this review to get refund. It was not known by workers.Judy C. | Reservación
El cliente no dejó un comentario.Jerry L.
El cliente no dejó un comentario.Wiley T.
Debbie was outstanding she had all my paperwork ready . I called and told her it would be close to closing,she had everything ready for me . I feel like she went above an beyond her job. Thanks DebbieDEBORAH T.
El cliente no dejó un comentario.Brent W.
El cliente no dejó un comentario.Paul A.
Used my credit card numbers and email to reserve a uhaul on August 31 at this same location to a John Yarbrough! Not happy with that now that someone has my gmail account email to my phone!!Randall S.
The customer service was excellent. some other locations may want to get this location to teach themBennie D.
I had a very pleasant experience. Debbie was wonderful!Donna W.
Picked up after hours so can't really rate the facility. The lot was clean.Steve B.
El cliente no dejó un comentario.MARTY R.
we rented a truck online and went to the location to pick it up and the agent said our truck was 100 miles away,he gave us a link to pick up another truck at a 24/7 facility. We used the share link and ended up on the phone with customer service for 1:50 min ,before someone from corporate got involved and straighted the mess out.It was a very bad experiencetim T.
The truck I ordered was not there. Attendant was rough. Customers were waiting in line with only 1 attendant. Gas line on truck was incorrect and now I find that the attendant charged me for insurance when I denied needing it. Overall...horrible experience!Michael M.
El cliente no dejó un comentario.evelaina S.
Very helpfulJACKIE H.
El cliente no dejó un comentario.james C.
El cliente no dejó un comentario.Justine O.
Debbie was very nice and I would recommend this facility to others. I did explain our problem at the pick up end. She did apologize for our situation and I appreciated her concern.Dennis L.
El cliente no dejó un comentario.Ray A.
El cliente no dejó un comentario.Brent D.
El cliente no dejó un comentario.KIMBERLY S.
Debbie and Nikki are THE BEST! Have been renting here for almost a year and they always have the answers to any question. Professional service with a smile !!LYNN N.
El cliente no dejó un comentario.Kenneth A.
El cliente no dejó un comentario.Seyla N.
El cliente no dejó un comentario.jere K.
The lady's there are awesome ,, very caring and friendly and very helpfulregina H.
El cliente no dejó un comentario.rodney G.
El cliente no dejó un comentario.Kimberly W.
Excellent service the best place I have ever rented fromBennie D.
El cliente no dejó un comentario.Allie B.
I was so impressed, I decided to rent a storage unit there. Great staff!Marshall G.
El cliente no dejó un comentario.Tomika J.
El cliente no dejó un comentario.Randall K.
Great service - friendly and helpfulAlan C.
El cliente no dejó un comentario.Sarah A.
El cliente no dejó un comentario.Greg P.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.jessica M.
El cliente no dejó un comentario.Terry R.
everything worked out greatMary F.
El cliente no dejó un comentario.NGOC N.
The whole experience was great. The lady that helped me was terrific.Penny D.
Time management. We did not get our UHaul on time. We was supposed to pick it up at 8 and didn't get get until 9:15. We had movers at our house waiting on us for 45 min due to this.Christopher B.
Customer service and friendly phone etiquetteStephanie N.
Awesome customer service experience!!! We now have a new uhaul home in a new town. Thanks for everything!!!courtney F.