All goodBobby D.
Customer Reviews for Super Eight
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Linda S.
El cliente no dejó un comentario.Wanda F.
My overall experience with uhaul was absolutely HORRIFIC!!!Chelsea C.
El cliente no dejó un comentario.Amber B.
El cliente no dejó un comentario.Mark B.
Motel that appeared to be operating as a motel. There wasn't anyone to help with drop off. Only instructions where to leave trailer. Wasn't any receipt for the drop off nor anyone to inspect or help disconnect. Wasn't a problem for me but could be for some. Desk clerk was fine, and courteous.David H.
Go out of buisness !!!!! Simply pathetic !!!!Jimmy L.
Nothing, it was at a location that was close to the intstate and easy to get to .Larry J.
Have them learn how to put in an auto transport. Be friendlier.laura J.
Checked in online via the app but the staff insisted on making a copy of my ID and credit card. Perfect situation for someone to steal your identity.Tod Y.
Everything thing was good but roof leaked needs to be fixedjohn Y.
El cliente no dejó un comentario.David C.
The pictures sent to me to verify condition were not accurateStephen B.
Dipen was exceptionally helpful and friendlyJacob S.
El cliente no dejó un comentario.Blanca U.
The drop off location was at a hotel. The guy behind the desk was friendly but didn't know anything about returning the trailer and equipment. He had me write down my name, my phone number and that the dolley was in the back of the truck. I didn't feel comfortable not having paperwork saying I had returned it from a liability stand pointConstance C.
El cliente no dejó un comentario.Alaa T.
El cliente no dejó un comentario.sandra M.
El cliente no dejó un comentario.Dharmi S.
The office opened late and did not have the packing blankets I preordered on the web 10 days in advance.Michael M.
Have more of the equipment needed at different locations such as different size trucks and dollys and the furniture blankets etc.Daniel W.
Stop renting broken down equipment. When a pick up is scheduled, do not be out of town.Randall S.
The place I picked up at was a hotel. Only 1 person could do the paperwork and he was an hour late. That caused my plan to be delayed until the next day.Daniel M.
I received the best customer service ever!Joanna J.
Rental fast service easy pickup easy return would recommend to any one who is needing a rentalJoel W.
El cliente no dejó un comentario.JOHN LYNNDELL S.
All good.John S.
El cliente no dejó un comentario.EMLIY Q.
I was on time for my pick up but the U-Haul representative was 30 minutes lateJames C.
El cliente no dejó un comentario.Chris J.
El cliente no dejó un comentario.Kerri W.
It was just a drop location.DARREN F.
Online check in did not work. After sitting on hold for 30 mins we were lucky a uhaul manager had stopped by to check on a truck & was able to manually check us in.Michael B.
Very nice people, the truck was ready to go when we got there.Teresa J.
El cliente no dejó un comentario.James A.
El cliente no dejó un comentario.Justin B.
El cliente no dejó un comentario.Bobby S.
El cliente no dejó un comentario.Phyllis B.
El cliente no dejó un comentario.Thomas S.
Evening drop off at Super 8. The poor front desk clerk could only take in key - was not trainedDavid B.
Very professional business, people were very nice!William C.
There was no dolly and whoever had the truck before me had smoked like a chimney in there. The man who rented me my uhaul was very nice and cared about what he was doing. Service great, truck condition and equipment was lacking.Justin G.
Although I used the mobile option to check in, it required a phone call for approval and a wait to get the key. The staff at the location seemed unfamiliar with the process. The process of getting the key to the U-Haul was quite unpleasant from the phone call, the waiting, and having to work to get attention from the staff behind the counter who was watching a movie on her phone.MICHAEL S.
El cliente no dejó un comentario.Susan C.
El cliente no dejó un comentario.michael C.
El cliente no dejó un comentario.Christy H.
The folks at Super 8 was absolutely fantastic!! Very nice and helped us out so much!!!Shenica B.
El cliente no dejó un comentario.BENJAMIN C.
They never talked us through anything, gave us the keys and told us to find the truck, said my card would t work and once I fixed it, they gave us an extra day and money off, when we went to go drop off, we were charged an extra $154 after we were told that there were no extra charges.Brittany F.
Very friendly. The person at the desk took a note on my issue with the inside of the cab and the cigarette smoke. There were no clear instructions on where to drop the key. Another person picking up a rental told me to go to the hotel lobby for that purpose.James M.
El cliente no dejó un comentario.ROBERT E.
El cliente no dejó un comentario.Robert E.
The manager was nice and checking us out but it was not easily visible and there were no signs indicating a U-Haul pickup location so we were incredibly lost trying to find this place. he also checked me in at the wrong time which screwed up my drop off time.Brittany P.
El cliente no dejó un comentario.Pamela G P.
El cliente no dejó un comentario.Steven L.
Owner called me 4 hours after trailer drop off and told me that he was charging me a clean up fee because I did not fold the blankets I rented from U-Haul. When I explained I was never informed or contractually obligated to fold the blankets, the owner (Super 8 hotel personnel) became aggressive and rude towards me and said it was not his problem and charged me anyway. I am highly dissatisfied with this experience and will likely never rent from U-Haul again, or recommend renting from U-Haul to anyone I know.Amanda S.
El cliente no dejó un comentario.Frankie T.
El cliente no dejó un comentario.Patrick S.
El cliente no dejó un comentario.Robert C.
El cliente no dejó un comentario.Philip B.
El cliente no dejó un comentario.Julie B.
El cliente no dejó un comentario.Donald L.
El cliente no dejó un comentario.Michael W.
El cliente no dejó un comentario.Noah A.
Messed up everything and had to pay an extra 220 over what I was quoted from U-Haul customer service.Joseph A.
El cliente no dejó un comentario.Gene B.
The location was fine, but my pick up location was supposed to be Campble Lane , NOT Cumberland Trace Road!! I went to Campbell Lane and they didn't know anything about my reservation, they gave me another address to go to down the road where my reservation was and there was NO UHAUL BUISINESS ANYWHERE!! We finally found the reservation at Super Eight on Cumberland Trace Rd. To say the least, it was a very stressful experience!!! The lady I spoke with that made the reservation for me kept talking over me and interrupting me, so it's no wonder things got screwed up.Karen L.
El cliente no dejó un comentario.kelly C.
This location was very close to my house which was just great. A very nice lady welcomed us, took our information and got us on our way right away. Could not have gone smoother.Barbara S.
El cliente no dejó un comentario.Brooke W.
I dropped off to a desk clerk at a hotel who scribbled my name down on a piece of paper. I'm not confident I was properly charged since I dropped the equipment off a day early.Stacey M.
El cliente no dejó un comentario.Melanie S.
El cliente no dejó un comentario.Richard M.
The lord to me about pricing charging me almost double what was told to me at first then wanting to charge me more. On top of changing pick up time location and drop off time and location.Kyle R.
El cliente no dejó un comentario.Colin M.
El cliente no dejó un comentario.EDDIE M.
El cliente no dejó un comentario.Diane O.
This was a bit odd. the location was inside a hotel. Not what I was looking for?. It all worked out though. Very nice employee helped me.JAMES H.
Put signage out to indicate where to go for office. Staff member was really friendlyJessica C.
El cliente no dejó un comentario.Tim K.
El cliente no dejó un comentario.christopher H.
El cliente no dejó un comentario.James J.
I reserved a 6x12 trailer to meet my moving needs. I did the express check in before I traveled to pick up the trailer and it went smoothly. Upon my arrival at the destination, the U-Haul employee stated my trailer would not be availiable for a few hours and that I should've been contacted. However I was not contacted and due to time constraints I was forced to rent a 5x8 trailer. This caused me to make two trips costing more time and money.aaron P.
Drop off location was a hotel. Front desk personnel told us hotel owner was unavailable and was the only person who could accept the return of the truck. Suggested we needed to come back. We left the truck anyway. Suggest hotel personnel be trained to accept return of equipmentLisabeth H.
Returned day early I feel I should be compensated somehow for that. God blessJeffery R.
Located less the a 1/2 mile from my home. Excellent serviceRobert K.
El cliente no dejó un comentario.Cody H.
helped with vehicle turn in. Due to the mishap with the furniture pads I was delayed checking out at this location. Very frustrating on UHAUL's part, as I called reservations and spend over 30 minutes on the phone with them to get this issue resolved on the original reservation day.Louis S.
El cliente no dejó un comentario.scott L.
El cliente no dejó un comentario.carl H.
It was at a hotel, but the clerk said only her boss could check the truck in, and he wasn't there. I dropped it off at 5:08pm the same day I used it. The receipt says 10:00 the next day. I wasn't charged, but the info is not accurate.Cheri S.
El cliente no dejó un comentario.Brent G.
El cliente no dejó un comentario.Mike T.
no service.....no help...â€¦.just a very bad experience,jim C.
El cliente no dejó un comentario.Robert S.
El cliente no dejó un comentario.Brittany Y.
El cliente no dejó un comentario.Kathryn W.
El cliente no dejó un comentario.Andrea L.
Awesome service from the young lady who helped.mickey H.