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Customer Reviews for Sunrise Small Engine & Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
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Staff was not, pleasant upon our return of van
JOHNC L.Drop off was a breeze, The young man was friendly and helpful. I would highly recommend this location.
BARRYPATRICK H.Pre- pick up cleaning and damage inspection of vehicles before next customer pick up would be recommended. Our moving truck was filthy inside and had to be cleaned and sanitized before us loading it. Moving blankets and dolly from previous renter was still in back of truck when I picked it up.
Rollande P.Great customer service, very friendly, will definitely be back
ALANM P.Truck had quite a bit of damage and I needed to take many pictures before accepting the unit , this damage was not reflected in the original pictures including part of the headlight casing missing , my suggestion is to update the current pictures so the renter knows this previous damage has already been recorded. As I picked up and dropped off using the mobile feature I had little contact with the actual staff.
David M.Excellent superior service, very friendly staff , Will be back again 😃
HESSEL D.The reservation system was frustrating. I had wanted to rent a trailer out of St. Thomas but was only guaranteed one out of London. It took until the Friday before a Saturday move to finally get it changed to St. Thomas where they had two of the trailers I was trying to rent. Not sure why one of those two trailers couldn't have been reserved for me in the first place.
ALAN T.Great service ... would rent here again
KARENDEIRDRE S.Very pleased , staff very friendly and patient , thank them for me please ,
JESSM F.I'm quite happy with the service everything went well and they are always friendly and happy to help Thank you very much and will use you again in the future
JOHNM P.I have rented from this location on several times. Staff is always friendly, courteous, and helpful. Equipment is always ready on time and always clean and ready to go. I am very pleased with the service I get from this location. It is my go-to Uhaul rental site!
DOUGLAS Y.Nada
GEORGE M.Randi was awesome to deal with. Very smooth from the quote to the pickup and the return. Will be back in the future for sure. Dave Lannin
DAVIDG L.Again, some procedural issues, but they did not affect us. We got a later phone call to let us know that we had some mileage overage charges & this was taken care of over the phone. Staff were pleasant and looked after us in a timely fashion.
Calum C.Super service , very friendly staff ,
Hessel D.Staff were very friendly. The location was easy to get in and out of. Overall great experience.
Sherry D.The website check-in is pretty cool.
Patricia S.Friendly staff, helpful Smooth from start to finish. Gracias
MICHAEL S.I booked the trailer to be at Glen Haven U Haul in St.Thomas it was not there!!! No one was there!!! I called around and was lucky to talk with the good people at Sunset to help me get the trailer. Why do you offer a pick up stop that does not have anything available?
Lisa L.Excellent service from this U-Haul location, the staff we're very supportive and friendly. Harry Laidlaw
Harry L.Staff was helpful and friendly! Always great!
DARINM D.Extremely Helpful, quick and professional.
Barney S.Randy is the best!!!
Ron W.I rented 5 trucks in the last month and received outstanding service from the Sunrise team.
JAMES J.You need to do better maintenance on the trailers. The trailer was clean but the wheel bearings are noisy. The hydraulic brake system doesn't look like it has ever been serviced. I see this wherever I rent a trailer from U-haul.
JONATHONL H.lights did not work on one side of the trailer so they provided us with another trailer- bigger.
SEAN M.The location and service received was great, however, my overall experience was U-Haul was terrible. I most definitely would not recommend U-Haul services.
AHMEDABDULHADI A.Very helpful, organized, an very courteous. There's always room for improvement, but I can't think of anything right now. Gracias
JOHNM P.N/C
Craig M.I was apprehensive about using U haul due to some negative reviews and also past experiences from others renting U haul vehicles I had excellent service from Cory and his wife and everything was in order, the move was an in town the price was great and I will be sure to tell others to use Sunrise small engine & rentals in St Thomas. They deserve a gold star. Thanks guys
LAWRENCESTEPHEN P.Great customer service. From the initial phone contact and going in to reserve, to the helpful pickup of the trailer. Wouldn't use any other Uhaul location.
STEPHENA S.Trailer had not been cleaned out. Had dirt and what appeared to be wood chips along both walls and corners. Passenger side lighting stopped working no blinker, brake light or hazard.
CHRISTOPHERJ P.They were all very nice
Rodney L.Great service in St Thomas keep up the great work.
Sean S.I was happy with the service, That I did received thank you.
JOHNM P.Nothing that comes to mind very ocomidating
WALTER B.Everything was well organized.
MARTINR D.They were great! Quick, efficient and helpful.
KELLY S.Very nice customer service!
ANGUSHAYDON N.We had 2 homes closing on the same day and we were already stressed about. I thought we would at least not have to stress about the rental. Well all preparations were made, I spoke to 2 people about 3 weeks before the date, and was told 1 thing. Again I spoke with someone 3 days before and again was told something. Then the day of we had an emergency and had to rush over to get the truck. Then when I book in I was told that whatever I was told by Randy (who was on in) was wrong and they could not do that! Then when I returned the vehicle and again was told something, again it was useless to have spoken to anyone as the WORD of the people at this location means NOTHING. I work in the transportation industry and the word of the people in the company has to stand for something and at this location it was a complete FAILURE and their word stood for nothing at all. I had to even ask why do you guys say one thing --- if you do something differently anyway! Sorry but if people DO NOT STAND BY THEIR WORD -- I can not and WILL NEVER recommend them to anyone I know or anyone looking for the service.
HENRYT P.No complaints at all! Pleasant staff, good equipment, will recommend and use again myself.
JEREMYC F.Pick up and return were easy. Truck was available as requested.
KEITHDONALDS O.Randi and Cory are great people and wheel customer service skills
TABITHALYNN C.Make sure everything on the trailer works, I picked the trailer up, got to my location and the door woul;d not open. When I finally got it to open, it only opened to slightly over half way up. Was a pain in the ass to get my items in the trailer. Then on the way home it started to get dark out, turned on my lights and wow no running lights on the trailer. Lucky I did not get a ticket. Thanks Dennis
Dennis B.clarified some of our concerns
F D.Nothing. Everything was really good.
Vera P.The gas cap was rusted and could not open it, had to buy WD40 just to put gas in it.
THERESA-LYNNM W.Very friendly, quick and efficient.
Michael P.Poor lighting when returning and parking in the dark.
Sterling W.Perfect!
randy F.Send someone to load the trailer for me.
DONALD P.Very good service
Esteban R.Will not return to this location. Didn't do the contract like I ordered over the phone because I had to make changes to the contract when I pick up the trailer and they deleted some of my contract and that will cost me on return of the trailer
MAXW P.The staff was amazing. Kind helpful efficient
MARGARETA W.Parking was to dirty mixture of mud and water
Muhammad F.Be the way u already r,friendly,helpful,down to earth understanding.Ty.
DAVIDALLAN M.Truck could have been cleaner (windows)
KENTT S.