Very poor service overall to meet our needs and the extra charges for additional mileage because uhaul could not accommodate out needs with driving 2.5 hours before starting the move. Un acceptable. Watch because they gouge the customer. Rental facility staff not nice to deal with and are not thorough and called us liars!!!Nancy L.
Customer Reviews for Sunrise Small Engine & Rental
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.rod H.
El cliente no dejó un comentario.Barry P.
Best serviceSukhjinder S.
Check in was fast and friendly! Vehicle was clean inside and well maintained. Return was easy as well and the price was exactly as quoted!Scott H.
El cliente no dejó un comentario.Rob M.
El cliente no dejó un comentario.Phil L.
Great service thanksmike Z.
El cliente no dejó un comentario.Bob H.
Was way over charged, I drove 8 km. A d was charged $187.00 . Uhaul owes me 140.00 dollars. I feel very ripped off. Not impressed at all!!!rod H.
Don't do a thingDennis D.
El cliente no dejó un comentario.Stephen A.
Servicio amableJustin C.
El cliente no dejó un comentario.Andrew L.
El cliente no dejó un comentario.Peter V.
Very helpful staff, and a quick and efficient drop off. ¡Gracias!Peter H.
I needed a van right away for a rush job ,they had one and got me going very quickly. The staff is very friendly and helpful.I was very happy with everything.Harald H.
El cliente no dejó un comentario.EDWARD F.
El cliente no dejó un comentario.Murray M.
El cliente no dejó un comentario.Ron K.
I had issues getting the uhaul app to work for the return due to poor internet reception at this location... but customer service was awesome!Tim L.
All good !Mike D.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.George D.
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.Jessica G.
El cliente no dejó un comentario.Douglas Y.
Great people, great service !Ramon M.
Credit Card machine was not working - the attendant said that some credit cards dont seem to be accepted.Garett V.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Mike R.
One auto-transport ramp was broken - I don't fault the location as they would have no idea unless they pulled the ramp out all the way. I notified them to red-tag the unit and get it fixed.Robert P.
El cliente no dejó un comentario.jim F.
El cliente no dejó un comentario.jessica S.
1. The trucks should be filled to full, otherwise the customer has to guess on the require amount of fuel to put, which could result in over filling due to caution to the advantage of the rental business. 2. The rates seem slightly high. Also rounding errors were made to the advantage to the rental business, even after I notified the counter worker. I will be expecting a refund to my credit card of the $0.89 as a mater of principle.JONATHAN K.
El cliente no dejó un comentario.dan P.
The clerk was very helpful. Would recommend them for sure.stephen A.
Best location I have rented from to dateRob P.
El cliente no dejó un comentario.PETE S.
El cliente no dejó un comentario.David D.
Vehicle was quite old. The meter showing fuel efficiency never went out of red zone at any speed on the highway. Newer technology trucks run more efficiently. Likely due to possibility of theft they give you 1/4 tank of fuel and you are to return with that amount. Impossible to achieve while trying to keep km to low as possible and not give them more of your money as current fuel prices are very high. Prices per km put the single day cost of moving furniture over $700 for rental plus the $165 in gas we put in it. I don't think a vehicle that old is worth the money being charged for km/ maintenance. Then as if the price isn't bad enough due to the gas gauge being slightly below 1/4 tank I get charged another $30 for not leaving enough gas in it. Which as the temperature dropped might have been enough to put it below what looked like 1/4 tank when we left it. I definitely will not ever rent a truck again. It was student furniture I could have given it away and bought more used furniture for the cost of moving it. Truck was clean but one reverse light was not functional, driver's seat leaned slightly toward the door, strange noise in engine and loud squeeking like loose fender or body component.Gail F.
El cliente no dejó un comentario.Brian K.
All gooddon H.
Nothing that we can think of you made our task easy and quick...thanksDEBBIE P.
El cliente no dejó un comentario.robert K.
El cliente no dejó un comentario.james E.
El cliente no dejó un comentario.EDWARD A.
El cliente no dejó un comentario.Dan P.
Location was small limited parking, very muddy. Inside there are two large dogs running around freely. One dog made a customer's little daughter cry. I almost tripped on one. Glad it didn't bite me. There is a sign about not using abusive language however I heard the staff swear multiple times at the screen. I will drive further to another location to avoid this one next time.Seok C.
El cliente no dejó un comentario.peter S.
Everything was excellent! Great staff and location was easy to access thank you Sunset small engine!Dean W.
Fast and easy, with good condition trailer - what more can you ask?STEPHEN B.
El cliente no dejó un comentario.GERALDWILFRED Q.
Great people at sunrise rental. Convenient for people in Port stanley for all your rental needsJORDANTHOMAS W.
Best location in the area - friendly, helpful and the equipment they have has been in great shape, unlike some of the other locations I have previously rented from.Rob P.
Fix the seal on the door and get windshield wipers that actually work.Sydney B.
Great people to deal with. Very accommodating and helpful.DAVE C.
El cliente no dejó un comentario.JOHN B.
Very friendly and knowledgeable staff. They take a lot of pride in their store. A pleasure to deal with them.Michal S.
Location was very convenient. Staff are matter of fact with their approach. Have dealt with them before and they are very helpful and pleasantKerry V.
Gas gauge was under 3/8th and got charged still for putting to where it wasMalcolm G.
All is good.....except the fact that my phone number which was used once when I drove a vehicle for my friend Max, is now attached to my phone number for life apparently. After numerous attempts to have his name removed from my phone I'm still being called Max when I give the u haul representative my number. Funny not funny.JOSEPHW K.
Truck had a major alignment. I also made the mistake of not checking mileage before I started. And was charged for 19 km however when i double checked I only actually used 10. I don't blame the place I picked it up for. This seems to be an ongoing issue whenever I rent from U-HaulColin Y.
El cliente no dejó un comentario.Doug H.
Always great service at this locationAlan P.
move went really well thanksmartina M.
Awesome service. Very courteous and helpful.Lori F.
Experience was great. Customer service was excellent both when picking up equipment as well as dropping off.cary T.
Excellent friendly family service . Very helpful will use them again !!!Michael P.
Clarify how the odometer works. Was told it was kilometers but it wound up being miles, so I went a bit over thinking I was okay. The interior wasn't clean and the fuel tank was too low. I had a balance owing at the end of my rental and couldn't pay it at the rental place. Tried paying online but the website wasn't working. Had to call in to make payment but had to wait almost an hour.JACOB P.
Fix uhaul computer system, reservation system, telephone system, entire administration. I don't know why or how the location owners or customers put up with you!MURRAY M.
El cliente no dejó un comentario.DOUGLAS Y.
El cliente no dejó un comentario.THOMAS B.
excellent customer serviceALICJA F.
El cliente no dejó un comentario.ANDREWR L.
Yes n no aren't enough categories .things aren't always black or white.JAMES K.
El cliente no dejó un comentario.Jennifer S.
Hello Great design , functionality . Eye hooks , ramp spring , and step boards. John McIntyreMERVIN M.
El cliente no dejó un comentario.Mathew I.
El cliente no dejó un comentario.Kenneth P.
El cliente no dejó un comentario.PETERR M.
Scammers my fuel was quarter tank they said just over take it back at quarter tank 70 dollars give me a for 5 dollars gas it should be full so it's easy to fill back otherwise u will get more fuel and there is a charge to fill it why would it not be full I will never use uhaul again and will tell everyone I know not to use uhaulgrant C.
difficult to improve on perfection.Garth J.
El cliente no dejó un comentario.Leslie M.
El cliente no dejó un comentario.DAVIDB K.
The 6x12 ft inclosed trailers are very heavy to hookup and unhook by yourself. They are too heavy and a hydraulic/ hand crank lift wheel on the front would definitely help with this.THOMASM G.
I'll never rent a uhaul againDION E.
El cliente no dejó un comentario.CLIFFORDJ M.
Excellent price and quick pick upCRAIGG J.
Don was awesome despite some technical difficulties from the Uhaul site..Darrin B.
El cliente no dejó un comentario.Jeff N.
Everything went perfect.BRENTD S.
Randi was very helpful, even shoveling the snow out of our rental trailer. Randi hooked up our trailer to our SUV. Only improved the maintenance on the trailer was not very smooth ride, for only 200 pound load. It creaked and groaned at ever bump. Check tire pressures. and Greece.DONALD H.
Always a pleasure to deal with Sunrise Small Engine.DANIELK M.
Smooth effortless interaction. Owners strive to ensure there are no â€œsnagsâ€BRIAN H.
Very friendly, knowledgeable, and helpful in answering all questions and when hooking up to the trailer.. A job well done 👏 all around.. Definitely customer service not seen too much anymore definitively recommend to people looking to rent anything..TODD H.
Ricki was amazing, so helpful, couldn't have been betterPAUL B.
So pleased we decided to use U HAUL would definitely recommendRICHARDR G.
The female representative was excellent and bent over backwards to make sure I was satisfied. She represented the company very well and would highly recommend the location to anyone who asks. PaulPaul G.