Customer Reviews for Sunrise Small Engine & Rental
(U-Haul Neighborhood Dealer)

386 comentarios

16 Sunset Dr   Saint Thomas, ON N5P2J6

(519) 633-9376

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(519) 633-9376

16 Sunset Dr
Saint Thomas, ON N5P2J6

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - vie.: 8 a. m. - 5 p. m.
  • Sáb.: 8 a. m. - 1 p. m.
  • Dom.: cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Albert C. 
Clasificación:
5.0

Great place and amazing people to deal with

Matthew P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Renaldo M. 
Clasificación:
5.0

It was all good 🤗

KIM R. 
Clasificación:
5.0

Have a full tank of gas in the cargo van. It only had a third of a tank which meant I immediately had to stop and get gas to be able to get to where I was going. She said to return it with the same amount of gas. Well how am I supposed to know how much gas I need to pump to put a third of a tank back in????? Simpler to give me a full tank and I will return it with a full tank.

Daryl G. 
Clasificación:
5.0

Mention the street is under construction prior to pick up. Confusing but Jamie was great at giving directions

Kathy H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rod H. 
Clasificación:
5.0

Excellent customer service. No hassle

Sierra G. 
Clasificación:
5.0

El cliente no dejó un comentario.

James F. 
Clasificación:
3.0

Keys weren't ready for me to pick up at my scheduled time, had to call and reschedule with my storage unit for my move out due to the keys not being ready. A truck advertised for $19.95 a day turns into a $200 rental... with only $43 of that being for mileage. Those to together plus tax should be no where near $200 for a 12hour rental....

Leonard E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kristopher R. 
Clasificación:
4.0

El cliente no dejó un comentario.

joe L. 
Clasificación:
5.0

Everything was great, Staff are amazing to deal with !

Trevor T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lana B. 
Clasificación:
5.0

Will continue to uses this service location. Front desk staff were so friendly, knowledgeable and had us ready to go in minutes!

Norma M. 
Clasificación:
5.0

Even though I had signed up for a trailer for pickup at this location, I arrived to learn that uhaul did not have a trailer there for me to pick up. They had failed to notify me that I needed to attend a different city. Li kill the staff at sunrise rental were able to provide me with a larger trailer, and only through them contacting uhaul was I able to pay the same price. Cudos to sunrise trailer, but a failing mark to uhaul.

john B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
5.0

The truck was an essential component for the task. I am glad it was so easy to arrange.

david L. 
Clasificación:
5.0

The people at Sunset Small Engines are a joy to deal with. They make the process so easy, as well as being friendly and knowledgeable. I highly recommend renting here!

Dianne W. 
Clasificación:
4.0

Stay commited.

emideo V. 
Clasificación:
5.0

Excellent experience with quick check-in and out

Shaundra L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ted B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin D. 
Clasificación:
5.0

The team at Sunrise were very accommodating to my constantly changing schedule requirements - very much appreciated!

Leigh H. 
Clasificación:
5.0

The desk agent was helpful, experienced, and generally happy to be a live that day <3

CLINTON N. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRYDAVID P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Al P. 
Clasificación:
5.0

I did not deal enough with this location enough to offer comments. They were very welcoming and very friendly people, I will definitely use their services now that I am in this area.

Ghislain G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krista S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B. 
Clasificación:
5.0

Great location! Always enjoy pick up trucks from here. It was a pain to get to due to construction but no there fault

COLINWILLIAMSCOT Y. 
Clasificación:
5.0

We were scheduled to have our truck to move into our new house at 4pm the night before Canada Day. When the employee called the previous renter to check if the truck was going to be on time I could tell the customer was extremely rude to her refusing to bring the truck back as scheduled. The employee went out of her way and made sure we were taken care of by providing us with the temporary truck and coming in after-hours once the truck we rented was received.

kELSEY B. 
Clasificación:
1.0

Very poor service overall to meet our needs and the extra charges for additional mileage because uhaul could not accommodate out needs with driving 2.5 hours before starting the move. Un acceptable. Watch because they gouge the customer. Rental facility staff not nice to deal with and are not thorough and called us liars!!!

Nancy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

rod H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Barry P. 
Clasificación:
5.0

Best service

Sukhjinder S. 
Clasificación:
5.0

Check in was fast and friendly! Vehicle was clean inside and well maintained. Return was easy as well and the price was exactly as quoted!

Scott H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Rob M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil L. 
Clasificación:
5.0

Great service thanks

mike Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bob H. 
Clasificación:
1.0

Was way over charged, I drove 8 km. A d was charged $187.00 . Uhaul owes me 140.00 dollars. I feel very ripped off. Not impressed at all!!!

rod H. 
Clasificación:
5.0

Don't do a thing

Dennis D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen A. 
Clasificación:
4.0

Servicio amable

Justin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Andrew L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Peter V. 
Clasificación:
5.0

Very helpful staff, and a quick and efficient drop off. ¡Gracias!

Peter H. 
Clasificación:
5.0

I needed a van right away for a rush job ,they had one and got me going very quickly. The staff is very friendly and helpful.I was very happy with everything.

Harald H. 
Clasificación:
3.0

El cliente no dejó un comentario.

EDWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Murray M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ron K. 
Clasificación:
5.0

I had issues getting the uhaul app to work for the return due to poor internet reception at this location... but customer service was awesome!

Tim L. 
Clasificación:
4.0

All good !

Mike D. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
4.0

El cliente no dejó un comentario.

George D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dennis H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas Y. 
Clasificación:
5.0

Great people, great service !

Ramon M. 
Clasificación:
4.0

Credit Card machine was not working - the attendant said that some credit cards dont seem to be accepted.

Garett V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gary B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike R. 
Clasificación:
5.0

One auto-transport ramp was broken - I don't fault the location as they would have no idea unless they pulled the ramp out all the way. I notified them to red-tag the unit and get it fixed.

Robert P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jim F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jessica S. 
Clasificación:
3.0

1. The trucks should be filled to full, otherwise the customer has to guess on the require amount of fuel to put, which could result in over filling due to caution to the advantage of the rental business. 2. The rates seem slightly high. Also rounding errors were made to the advantage to the rental business, even after I notified the counter worker. I will be expecting a refund to my credit card of the $0.89 as a mater of principle.

JONATHAN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

dan P. 
Clasificación:
5.0

The clerk was very helpful. Would recommend them for sure.

stephen A. 
Clasificación:
5.0

Best location I have rented from to date

Rob P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David D. 
Clasificación:
3.0

Vehicle was quite old. The meter showing fuel efficiency never went out of red zone at any speed on the highway. Newer technology trucks run more efficiently. Likely due to possibility of theft they give you 1/4 tank of fuel and you are to return with that amount. Impossible to achieve while trying to keep km to low as possible and not give them more of your money as current fuel prices are very high. Prices per km put the single day cost of moving furniture over $700 for rental plus the $165 in gas we put in it. I don't think a vehicle that old is worth the money being charged for km/ maintenance. Then as if the price isn't bad enough due to the gas gauge being slightly below 1/4 tank I get charged another $30 for not leaving enough gas in it. Which as the temperature dropped might have been enough to put it below what looked like 1/4 tank when we left it. I definitely will not ever rent a truck again. It was student furniture I could have given it away and bought more used furniture for the cost of moving it. Truck was clean but one reverse light was not functional, driver's seat leaned slightly toward the door, strange noise in engine and loud squeeking like loose fender or body component.

Gail F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K. 
Clasificación:
5.0

All good

don H. 
Clasificación:
5.0

Nothing that we can think of you made our task easy and quick...thanks

DEBBIE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

robert K. 
Clasificación:
5.0

El cliente no dejó un comentario.

james E. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dan P. 
Clasificación:
2.0

Location was small limited parking, very muddy. Inside there are two large dogs running around freely. One dog made a customer's little daughter cry. I almost tripped on one. Glad it didn't bite me. There is a sign about not using abusive language however I heard the staff swear multiple times at the screen. I will drive further to another location to avoid this one next time.

Seok C. 
Clasificación:
4.0

El cliente no dejó un comentario.

peter S. 
Clasificación:
5.0

Everything was excellent! Great staff and location was easy to access thank you Sunset small engine!

Dean W. 
Clasificación:
5.0

Fast and easy, with good condition trailer - what more can you ask?

STEPHEN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALDWILFRED Q. 
Clasificación:
5.0

Great people at sunrise rental. Convenient for people in Port stanley for all your rental needs

JORDANTHOMAS W. 
Clasificación:
5.0

Best location in the area - friendly, helpful and the equipment they have has been in great shape, unlike some of the other locations I have previously rented from.

Rob P. 
Clasificación:
4.0

Fix the seal on the door and get windshield wipers that actually work.

Sydney B. 
Clasificación:
5.0

Great people to deal with. Very accommodating and helpful.

DAVE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Nada

David M. 
Clasificación:
5.0

Very friendly and knowledgeable staff. They take a lot of pride in their store. A pleasure to deal with them.

Michal S. 
Clasificación:
3.0

Location was very convenient. Staff are matter of fact with their approach. Have dealt with them before and they are very helpful and pleasant

Kerry V. 
Clasificación:
2.0

Gas gauge was under 3/8th and got charged still for putting to where it was

Malcolm G. 
Clasificación:
5.0

All is good.....except the fact that my phone number which was used once when I drove a vehicle for my friend Max, is now attached to my phone number for life apparently. After numerous attempts to have his name removed from my phone I'm still being called Max when I give the u haul representative my number. Funny not funny.

JOSEPHW K. 
Clasificación:
3.0

Truck had a major alignment. I also made the mistake of not checking mileage before I started. And was charged for 19 km however when i double checked I only actually used 10. I don't blame the place I picked it up for. This seems to be an ongoing issue whenever I rent from U-Haul

Colin Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Doug H. 
No se han enviado comentarios para esta ubicación.

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