Fees, fees fees ..wow..never seen so many fees. Could locate my drip off location. Drop off site sucks more money ...wow never againAndre H.
Customer Reviews for Sunrise Small Engine & Rental
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Patrick P.
El cliente no dejó un comentario.Nancy B.
El cliente no dejó un comentario.RODNEY N.
El cliente no dejó un comentario.Abe W.
El cliente no dejó un comentario.stanislaw Z.
El cliente no dejó un comentario.Alan B.
Not offer someone 15$ for the truck not being left at a quarter tank of fuel because 15 $ isn't what it cost to bring it to where it was supposed to beSteve B.
Great service from St Thomas location, only issue was Truro N .S UHAUL wouldn't let us park Uhaul trailer at there location for a few days. I had to ask Leon's to park a Uhaul trailer for a few days. Leon's was accomodating .. St Thomas provided us with an excellent service.JACOB P.
Everyone good at this locationJohn S.
Hello, We would like to speak to someone about a partial refund for our recent truck and trailer rental. My son and I were moving a 2006 Volkswagen Golf from Woodstock to St. Thomas. Right before returning the truck to the U-Haul depot, we went to Petro Canada in St. Thomas (193 Wilson Ave, St Thomas, ON N5R 3R4) to add fuel to the tank to return the level to 3/4 tank. We drove a total of 142.9 km on Saturday, Oct 29, 2022, half of that pulling an empty trailer and half of that pulling the trailer with a 2006 Volkswagen Golf on it. After putting about 23 litres, we turned the ignition to on and checked the fuel gauge. The gauge moved up from 1/2 but not fully to the 3/4 tank. We then added 10 more litres and checked again, but the gauge didn't move. We added 10 more litres, waited, checked the gauge it didn't move up. After putting in 53 litres ($91.00), the gauge still hadn't moved up to the 3/4 mark. I told my son that we would not put in any more because that was far beyond reasonable fuel used for that amount of driving (that would be like 35 litres/100km). After driving from Petro Canada to the U-Haul depot, the gauge then began very slowly climbing. As we got to the the depot (approx 2.5 km), it continued to climb. After unhooking the trailer and parking the truck, it continued to climb. When I parked it, the fuel gauge showed full. 1/4 tank of gas beyond what we were required to replace. I've spoken with Jaime at the U-Haul depot and she has told me they don't do any refunds after putting in fuel. She recommended that I speak to corporate. We would like a partial refund for adding fuel to a truck after reasonably checking and doing our best to replace the fuel used. Adding an extra 1/4 of a tank of fuel is unreasonable and an added expense that we do not need to pay. We checked regularly and waited almost 10 minutes without seeing the gauge go beyond the 3/4 mark. If there are any other pieces of info you need, please let me know. I have pictures of the gauge at the time of drop off plus the gas receipt. Looking forward to resolution, =Jon BurkholderJon B.
Awesome service every time.Tyson H.
Fast and efficient. The owner certainly knows his business.Raymond L.
El cliente no dejó un comentario.Dulcie C.
Nothing Very friendly and helpful staffJames F.
El cliente no dejó un comentario.Reginald T.
The personnel were busy on the phone and we left to later be charged with extra gas and cleaning which we weren't expecting but the attendant later explained the extra fees and seemed more knowledgeable than our pickup location employee. Will definitely use Uhaul again.Janet C.
You guys were great don't change a thingRICHARD F.
Very friendly staff, good service. Truck was very clean.Adrian S.
El cliente no dejó un comentario.MujahidUrRahm S.
El cliente no dejó un comentario.Lyndsie K.
Excellent staff who was very supportive during the entire process. Prior to leaving they followed-up with me to ensure that I had the hitch coupler system secured completely, which was much appreciated because I did not have it tightened fully.Harry L.
El cliente no dejó un comentario.Mark G.
El cliente no dejó un comentario.Conrad C.
El cliente no dejó un comentario.Albert C.
Great place and amazing people to deal withMatthew P.
El cliente no dejó un comentario.Renaldo M.
It was all good 🤗KIM R.
Have a full tank of gas in the cargo van. It only had a third of a tank which meant I immediately had to stop and get gas to be able to get to where I was going. She said to return it with the same amount of gas. Well how am I supposed to know how much gas I need to pump to put a third of a tank back in????? Simpler to give me a full tank and I will return it with a full tank.Daryl G.
Mention the street is under construction prior to pick up. Confusing but Jamie was great at giving directionsKathy H.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.Rod H.
Excellent customer service. No hassleSierra G.
El cliente no dejó un comentario.James F.
Keys weren't ready for me to pick up at my scheduled time, had to call and reschedule with my storage unit for my move out due to the keys not being ready. A truck advertised for $19.95 a day turns into a $200 rental... with only $43 of that being for mileage. Those to together plus tax should be no where near $200 for a 12hour rental....Leonard E.
El cliente no dejó un comentario.Al P.
El cliente no dejó un comentario.Kristopher R.
El cliente no dejó un comentario.joe L.
Everything was great, Staff are amazing to deal with !Trevor T.
El cliente no dejó un comentario.Lana B.
Will continue to uses this service location. Front desk staff were so friendly, knowledgeable and had us ready to go in minutes!Norma M.
Even though I had signed up for a trailer for pickup at this location, I arrived to learn that uhaul did not have a trailer there for me to pick up. They had failed to notify me that I needed to attend a different city. Li kill the staff at sunrise rental were able to provide me with a larger trailer, and only through them contacting uhaul was I able to pay the same price. Cudos to sunrise trailer, but a failing mark to uhaul.john B.
El cliente no dejó un comentario.Steve H.
The truck was an essential component for the task. I am glad it was so easy to arrange.david L.
The people at Sunset Small Engines are a joy to deal with. They make the process so easy, as well as being friendly and knowledgeable. I highly recommend renting here!Dianne W.
Stay commited.emideo V.
Excellent experience with quick check-in and outShaundra L.
El cliente no dejó un comentario.Ted B.
El cliente no dejó un comentario.David P.
El cliente no dejó un comentario.kevin D.
The team at Sunrise were very accommodating to my constantly changing schedule requirements - very much appreciated!Leigh H.
The desk agent was helpful, experienced, and generally happy to be a live that day <3CLINTON N.
El cliente no dejó un comentario.JERRYDAVID P.
El cliente no dejó un comentario.Al P.
I did not deal enough with this location enough to offer comments. They were very welcoming and very friendly people, I will definitely use their services now that I am in this area.Ghislain G.
El cliente no dejó un comentario.Krista S.
El cliente no dejó un comentario.Christine B.
Great location! Always enjoy pick up trucks from here. It was a pain to get to due to construction but no there faultCOLINWILLIAMSCOT Y.
We were scheduled to have our truck to move into our new house at 4pm the night before Canada Day. When the employee called the previous renter to check if the truck was going to be on time I could tell the customer was extremely rude to her refusing to bring the truck back as scheduled. The employee went out of her way and made sure we were taken care of by providing us with the temporary truck and coming in after-hours once the truck we rented was received.kELSEY B.
Very poor service overall to meet our needs and the extra charges for additional mileage because uhaul could not accommodate out needs with driving 2.5 hours before starting the move. Un acceptable. Watch because they gouge the customer. Rental facility staff not nice to deal with and are not thorough and called us liars!!!Nancy L.
El cliente no dejó un comentario.rod H.
El cliente no dejó un comentario.Barry P.
Best serviceSukhjinder S.
Check in was fast and friendly! Vehicle was clean inside and well maintained. Return was easy as well and the price was exactly as quoted!Scott H.
El cliente no dejó un comentario.Rob M.
El cliente no dejó un comentario.Phil L.
Great service thanksmike Z.
El cliente no dejó un comentario.Bob H.
Was way over charged, I drove 8 km. A d was charged $187.00 . Uhaul owes me 140.00 dollars. I feel very ripped off. Not impressed at all!!!rod H.
Don't do a thingDennis D.
El cliente no dejó un comentario.Stephen A.
Servicio amableJustin C.
El cliente no dejó un comentario.Andrew L.
El cliente no dejó un comentario.Peter V.
Very helpful staff, and a quick and efficient drop off. ¡Gracias!Peter H.
I needed a van right away for a rush job ,they had one and got me going very quickly. The staff is very friendly and helpful.I was very happy with everything.Harald H.
El cliente no dejó un comentario.EDWARD F.
El cliente no dejó un comentario.Murray M.
El cliente no dejó un comentario.Ron K.
I had issues getting the uhaul app to work for the return due to poor internet reception at this location... but customer service was awesome!Tim L.
All good !Mike D.
El cliente no dejó un comentario.John B.
El cliente no dejó un comentario.George D.
El cliente no dejó un comentario.Dennis H.
El cliente no dejó un comentario.Jessica G.
El cliente no dejó un comentario.Douglas Y.
Great people, great service !Ramon M.
Credit Card machine was not working - the attendant said that some credit cards dont seem to be accepted.Garett V.
El cliente no dejó un comentario.Gary B.
El cliente no dejó un comentario.Mike R.
One auto-transport ramp was broken - I don't fault the location as they would have no idea unless they pulled the ramp out all the way. I notified them to red-tag the unit and get it fixed.Robert P.
El cliente no dejó un comentario.jim F.
El cliente no dejó un comentario.jessica S.
1. The trucks should be filled to full, otherwise the customer has to guess on the require amount of fuel to put, which could result in over filling due to caution to the advantage of the rental business. 2. The rates seem slightly high. Also rounding errors were made to the advantage to the rental business, even after I notified the counter worker. I will be expecting a refund to my credit card of the $0.89 as a mater of principle.JONATHAN K.
El cliente no dejó un comentario.dan P.
The clerk was very helpful. Would recommend them for sure.stephen A.
Best location I have rented from to dateRob P.
El cliente no dejó un comentario.PETE S.
El cliente no dejó un comentario.David D.