Comentarios del cliente para Sunday Lake Auto

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Sunday Lake Auto

Grado total:

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John F. en

Grado:

Excellent People, always have good advice.

lisa d. en

Grado:

El cliente no dejó un comentario.

Michael R. en

Grado:

Truck was dirty on the outside with dirt and bug splat.

Corinne M. en

Grado:

El cliente no dejó un comentario.

Jamie L. en

Grado:

I would give U-Haul POOR. The pickup and drop off locations were very professional unlike the U-Haul regional manager. I received a voicemail 2 days prior to my reservation pickup date stating the pick up location had changed. It was 4.5 hours away from my reservation pickup. I called and ask what happened and what could be done, the manager rudely stated he can do nothing, it’s just how it works, do you want it or not because other families will take it if not.

Susan S. en

Grado:

El cliente no dejó un comentario.

Nickole M. en

Grado:

El cliente no dejó un comentario.

Ray W. en

Grado:

Have my cash deposit when the truck is returned. He told me that my deposit would be sent in the mail right away. I have still not received it.

April F. en

Grado:

See above

Kristi W. en

Grado:

El cliente no dejó un comentario.

jeff r. en

Grado:

Everything went great,just a little dirty in the cab otherwise the truck was great!

Gerald J. en

Grado:

El cliente no dejó un comentario.

Douglas H. en

Grado:

El cliente no dejó un comentario.

Dan M. en

Grado:

Very friendly staff. helpful and efficient.

Kevin G. en

Grado:

El cliente no dejó un comentario.

Jim C. en

Grado:

El cliente no dejó un comentario.

Pol C. en

Grado:

Truck was dirty with dust and dirt. It smelled like a dead dog and I had to clean it for 2 hours with bleach before being able to use it. Location was dark and rental was squeezed in a corner between other vehicles as well as in the mud. Without lighting and a 26' truck I ended up causing minor damage on surrounding vehicles by accident - manager said it wouldn't have been possible to safely get the truck out of the yard as he hadn't prepared it because dispatch cancelled it by mistake. Waited 3 hours on the line in the cold at the location after hours to get the keys because they cancelled the rental even if I called to confirm a few hours prior. 3 dozen blankets were missing which made protecting my belongings that much more difficult and had to travel to 3 locations to get a dozen blankets. They changed my invoice by accident and overcharges but said not to worry about it as notes are in the file. I needed to just accept it for now so they could provide the keys after 3 hours of waiting and that I would then need to call customer service and they would adjust it. Spent a couple more hours after the rental with the service team as it isn't easy for them to now adjust the invoice (I had raised this concern during the checkout process) and waiting for a supervisor to call me back. They were supposed to give me SafeMove Plus as I asked for maximum coverage when I confirmed the rental on the phone but they only gave SafeMove. I was not aware of the various levels when booking on the phone but we had a lengthy conversation about getting maximum coverage. The invoice only gave me SafeMove and then after having done the damage in the lot because the truck was in a dark muddy location in between vehicles (that manager said wouldn't have been impossible to move without causing damage but I figured I had clearance of that is where they parked the truck) I then find out there are 2 levels of insurance and the one they have me doesn't cover damage caused to other vehicles. Waiting for a response from their insurance team but I doubt they will cover it since the file is messed up. Uhaul said once I hear back in a few days I can request for a team to review all the recordings to see if the change in contract as well as insurance coverage aligns with what was discussed or not. They changed the pick up location at the last minute and said they wouldn't charge for the extra miles to pick it up but they did charge me. There were extra miles added in the system but no note for it and then they charged me for those miles which were supposed to be a credit for the distance to the new location. They never offered a credit on my account for any of these problems, from the multiple calls to get the truck, extra driving to pick it up, 3 hours to get the keys, me having to clean the entire truck with bleach, missing blankets (which currently shows as unreturned on my invoice), improper insurance added on the account or the fact that the truck was

Adam P. en

Grado:

El cliente no dejó un comentario.

Larry H. en

Grado:

El cliente no dejó un comentario.

Sue S. en

Grado:

El cliente no dejó un comentario.

Jessica B. en

Grado:

El cliente no dejó un comentario.

Geniva C. en

Grado:

El cliente no dejó un comentario.

Robin W. en

Grado:

I spent $16 washing the ice and mud off. I was pleased that the representative I dealt with went out of his way to find me a trailer at the last minute and the price was fair!

William H. en

Grado:

I have already recommended this U-Haul to many people as well!

Todd G. en

Grado:

Very good service and polite

art j. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

Everything at the D/O location was perfect

James S. en

Grado:

El cliente no dejó un comentario.

David P. en

Grado:

El cliente no dejó un comentario.

Tracy M. en

Grado:

El cliente no dejó un comentario.

Gregory G. en

Grado:

El cliente no dejó un comentario.

Tereza S. en

Grado:

No comments!

william P. en

Grado:

made return very simple

Steve V. en

Grado:

They were closed when I dropped off equipment but the place was clean and it had plenty of spots to park easily. My issue is with corporate I think. I purchased safetow coverage, and my car was damaged in transit. Sat on hold for quite a while before giving up and sending an email. Been almost 24 hours and no reply... Maybe due to holiday. It's my only car and it cost me the last of my savings to move, and I'm in a new town whereI don't know anyone...so hopefully resolved soon.

PAULA C. en

Grado:

El cliente no dejó un comentario.

Suzanne C. en

Grado:

El cliente no dejó un comentario.

Stephanie J. en

Grado:

El cliente no dejó un comentario.

SCOTT R. en

Grado:

Great service and it worked out very well for us.

John F. en

Grado:

No problems, easy to rent, good guys.

mike j. en

Grado:

They were closed when I dropped it off

Gregory V. en

Grado:

Good customer service.

Cori N. en

Grado:

El cliente no dejó un comentario.

Todd G. en

Grado:

El cliente no dejó un comentario.

jerome m. en

Grado:

friendly service

ryan f. en

Grado:

El cliente no dejó un comentario.

Lynn E. en

Grado:

Great trucks and wonderful staff

Andrew H. en

Grado:

El cliente no dejó un comentario.

William I. en

Grado:

I was supposed to pick up in Hurley wi They called me the day before to change pickup location. Witch was 20 miles away from the one we had booked at a weak earlier

BARRY H. en

Grado:

El cliente no dejó un comentario.

Emily S. en

Grado:

El cliente no dejó un comentario.

Lynn E. en

Grado:

Wonderful service nice truck!

Donald K. en

Grado:

Have you ever thought of renting enclosed auto transports? I certainly would have gone that route if available.

RICHARD P. en

Grado:

Everyone very helpful, Highly recommend.

Brenda S. en

Grado:

El cliente no dejó un comentario.

Kathy B. en

Grado:

El cliente no dejó un comentario.

James V. en

Grado:

It was a bit far to pick up a truck but I understand the logistics being in the Northwoods

Gayle h. en

Grado:

El cliente no dejó un comentario.

JIM F. en

Grado:

Trailer MUST have a tongue jack. IMPOSSIBLE to lift 200 lbs onto a hitch.

Joy C. en

Grado:

El cliente no dejó un comentario.