Customer Reviews for Sun Stores
(U-Haul Neighborhood Dealer)

507 reviews

161 Southbridge Rd   North Oxford, MA 01537

(508) 499-3178

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 8 am–5 pm

Services at this Location:

Contact Us

(508) 499-3178

161 Southbridge Rd
North Oxford, MA 01537

Services at this Location:

Office Hours

  • Mon-Sat: 8 am–7 pm
  • Sun: 8 am–5 pm
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Quick, easy, and friendly as always

Jason Yelinek 
Rating:
5.0

They make it quick and easy!!!

Gary Katz 
Rating:
5.0

This was super quick and efficient pick up and drop off! The woman I spoke with was super kind!

Kristy Arel 
Rating:
5.0

extremely trustworthy! I left my card there by accident and they called me right away.

Gary Katz 
Rating:
5.0

Customer did not leave a comment.

Minka Stoyanov 
Rating:
5.0

Customer did not leave a comment.

NATHAN sullivan 
Rating:
5.0

It has been a very long time since we had such a positive consumer experience.

Robert Whitehurst 
Rating:
5.0

Customer did not leave a comment.

Cheryl Cooney 
Rating:
5.0

Excellent personal service.

David Silva 
Rating:
5.0

Customer did not leave a comment.

mohamad pervs 
Rating:
4.0

The information on the rental is wrong I rented a van at 3:01pm not a 26’ truck and I return the van at 6:53pm

DANIEL RODRIGUEZ 
Rating:
5.0

The lady was so nice and polite. The gentleman in office is so rude and dispolite.he shouldn’t be there @But the lady was very professional and kind

Luis Calles 
Rating:
5.0

THESE GUYS ARE THE BEST!!!!

Gary Katz 
Rating:
5.0

Excellent service

james jordan 
Rating:
5.0

Customer did not leave a comment.

roland mayo 
Rating:
5.0

Everything we rent from this location pickup and drop-off goes quickly and smoothly. The couple who own it are super nice also! Would definitely recommend!

Jason Yelinek 
Rating:
5.0

Returning customer. The family that runs Sun Stores are very helpful, friendly and pleasant to do business with. The owner really helped to resolve a corporate mix up that, the day before, redirected my pick up location 2 towns out of my way (Sun Store had the truck I wanted on their premises and wanted to do business with me). Great people to work with. Only regret is that I've moved out of the area and not continue to have them as one of my favorite local businesses to work with.

Kenneth Sam 
Rating:
1.0

When we went to pick up out truck the location was dirty. Someone had left the window open on the drivers side door and the entire inside of the truck was soaked. When we went back inside to let them know that we wanted a different truck, one of the employees was rude and told us its not a big deal that the inside was soaked. after they had finally given us a different truck we went to the new truck and were looking at it only to find that they entire plastic covering the instrument panel was cracked very bad. after we did a complete walk through with the owner of the business and made sure everything was documented I asked what time the business closed so I could make sure we were back in time with the truck. The owner said they were open until 5pm that night. I said ok. We moved what we needed to and then headed back to the store around 3pm. When we got there and parked the truck the owners husband came out of a door of the house behind the store and said "Hey give me the keys" I asked if we needed to go to the store so we could have her do a walk through with us to make sure everything was satisfactory. He said "No, nobody is up at the store they are closed" They were very unprofessional and rude. I have used Uhaul before and this was absolutely the worst experience I have ever had with a company.

Tammy Larkin 
Rating:
5.0

Only issue with the place is the location can be tough to get in and out of. Staff was efficient, professional, and courteous. I will be using them again, maybe this weekend. Being open on Sunday is a HUGE help as well.

John Zaghi 
Rating:
5.0

Nothing to improve, customer Serv is fantastic

Britt Trifone 
Rating:
2.0

Customer did not leave a comment.

Joe Torchia 
Rating:
2.0

Customer did not leave a comment.

Joe Torchia 
Rating:
4.0

The vehicle I picked up only had a half tank of gas. I returned it full. On a tank that big, I’m out at least $50.

Andrew Mulligan 
Rating:
5.0

Overall, everything was outstanding,, no waiting period, very friendly, I will definitely recommend them, Oxford MA

Ileana Negron 
Rating:
5.0

Don't bother looking to rent anywhere else!

Gary Katz 
Rating:
5.0

I have used location for a long time. They always go above and beyond!

Gary Katz 
Rating:
5.0

The lady was so kind and friendly!! Extremely flexible and made the experience of moving so much better!!!

April Vaillancourta 
Rating:
4.0

Customer did not leave a comment.

Travis Barrows 
Rating:
5.0

They are easier to rent from than filling out this review form!

Gary Katz 
Rating:
5.0

Customer did not leave a comment.

Jonathan Clarkin 
Rating:
5.0

The equipment was in very operational condition and performed very well, upon pick up there was a distorted floor and some prior dings and dents to the exterior. The areas were noted by U-hauls prior inspections with little black stars placed in those areas. Agent made quick visual inspection and explained I would not responsible since they were identified prior to my departure.Agent was very nice and highly recommend

JAY HANRATTY 
Rating:
5.0

The owner was very helpful and nice.

Douglas Monson 
Rating:
4.0

Customer did not leave a comment.

Casey Brown 
Rating:
5.0

If we were friends I would send you here.

Gary Katz 
Rating:
4.0

The people are very nice, and are very accommodating. Location is convenient. An extra van or two on site would be good. The vans need a bit better cleaning and maintenance. I had a problem with the van during the last rental. This one was fine, but had an issue with the rear doors not staying open, and closing on me, which can be dangerous. The side door is also difficult to open. The vehicles need to be cleaned and sanitized before use. I do find trash, hairs and dirt in them. I always clean them thought before returning them, but most people don't. The tire pressure has also been low. The back up camera is helpful.

Kimberly Savino 
Rating:
5.0

We rented the 8' pickup, and after our trip ended and we were back in our own car my brother said he missed his uhaul. The owners were extremely helpful and kind. I'll certainly use their services again in the future

Emily Cummings 
Rating:
5.0

Pleasant, knowledgeable, quick and dependable. What else can you ask for?

Gary Katz 
Rating:
5.0

Customer did not leave a comment.

Jason Valinski 
Rating:
5.0

Great customer service and assistance.

Melissa Caissie 
Rating:
5.0

She was so kind and just happy to do the work she does. When we are all stressed about moving she definitely made the experience go smoothly. The truck was very clean in the cab and when we arrived after hours they even came out to check to be sure everything was ok. THANK YOU :)

CARA HATCHOUA 
Rating:
4.0

Very good customer service- fast and attentive.

CANDACE MEECE 
Rating:
4.0

Customer did not leave a comment.

Robert Blackley 
Rating:
5.0

Again, thank goodness for Namesha. Your website showed no 10 ft trucks available to rent when i made my reservation. When i arrived to pick up my van, i noticed 2 10 ft trucks in lot and asked if one was available or were they were rented. Namesha informed me that they were available, and quickly changed my reservation from a van to a 10ft truck. Not sure what is up with the online service, but i think i'll just stick from now on with calling Namesha. That way i know i'll get what i want 1st time.

greg driscoll 
Rating:
5.0

Amazing service

Spencer Lavoie 
Rating:
5.0

Very good location to rent from!

Michael Taveira 
Rating:
2.0

The pickup process was complex and the app did not perform as expected. I had to provide detailed information during the reservation process and at contactless pickup, the process did not work well. The pick up my truck option needed drivers license photos and confirmation of current truck conditions. I then had to provide additional backup contact details (which required caller confirmation). This was unexpected and inconvenient due to early morning hours on Sunday. Finally, after all necessary information was provided, I had to wait for additional approval before the lock box code could be shared. Overall the pickup experience was poor and took more than 1 hour due to flaky app and approval requirements. Only chat-bot communication was available and this was unresponsive. As a last note, the drop-off experience was much easier as it only required fuel/mileage/pictures and a key drop which was reasonable. Again, I don't believe this poor experience was location specific as my engagement was electronic.

Jason Perro 
Rating:
4.0

Customer did not leave a comment.

Jenee Clark 
Rating:
5.0

Customer did not leave a comment.

tom dymek 
Rating:
5.0

Customer did not leave a comment.

Colton Marshall 
Rating:
4.0

Customer did not leave a comment.

Marc Milgram 
Rating:
5.0

Customer did not leave a comment.

Brianna Ray 
Rating:
5.0

Customer did not leave a comment.

Jeremy Snyder 
Rating:
5.0

Customer did not leave a comment.

Erica Herbert 
Rating:
5.0

Customer did not leave a comment.

ANDREW ROY 
Rating:
5.0

They were so friendly and helpful. A very easy transaction. Will absolutely use them again!!

Corey Nichols 
Rating:
5.0

Always treated well and the truck is always clean and ready to go.

mark stocklui 
Rating:
5.0

Customer did not leave a comment.

Neal Spurr 
Rating:
5.0

Customer did not leave a comment.

Joseph Dainis 
Rating:
5.0

Very knowledgeable with and excellent customer service.

Juan Guerrero 
Rating:
4.0

cant think of anything leople were frend,y and went out of their way to be helpful

Leonard Margadonna 
Rating:
4.0

Customer did not leave a comment.

KARL DUPONT 
Rating:
5.0

Customer did not leave a comment.

Mark Simonelli 
Rating:
5.0

This was a very pleasant family run location. I would highly recommend them.

Alan Francis SR Herrie 
Rating:
5.0

Sun cleaner always provides wonderful service to me.

mark stocklui 
Rating:
5.0

Rented three trucks in past year excellent customer service already recommended to other people they are a pleasure to work with

Jay West 
Rating:
5.0

Customer did not leave a comment.

Paul Doyle 
Rating:
5.0

Customer did not leave a comment.

ANOTHNY REF 
Rating:
2.0

Customer did not leave a comment.

Kerrie Collette 
Rating:
5.0

Manager was extremely helpful an pleasant … will do business there again !!

john lajeunesse 
Rating:
5.0

Terrific service and experience. I am grateful for the assistance and will 10/10 be visiting again both for short in-town rentals as well as longer trips. FAR easier than I expected, thanks to the (I believe) owner. Such a pleasurable woman that made a worrisome process a piece of cake!

DAVID SALTZ 
Rating:
5.0

Customer did not leave a comment.

Jay West 
Rating:
5.0

Exceptional customer service. Respectful and courteous vendors.

michael cristo 
Rating:
2.0

Customer did not leave a comment.

Matthew Myette 
Rating:
5.0

Customer did not leave a comment.

Peter Premo 
Rating:
5.0

Everything went as expected. No issues, nothing needs to be improved.

James Slowey 
Rating:
5.0

Customer did not leave a comment.

Rodney Kim 
Rating:
5.0

Absolutely nothing , very welcoming and will definitely be coming back for my U-Haul needs . The wife and husband were so friendly and generous I had absolutely no issues and they were very understanding and even explained how everything went together

casandra sphosield 
Rating:
5.0

This is the place to go!

Gary Katz 
Rating:
5.0

Customer did not leave a comment.

Evan Boulay 
Rating:
5.0

Great service and a great origami collection that keeps growing!

Gary Katz 
Rating:
5.0

Customer did not leave a comment.

Robin Pierce 
Rating:
1.0

I AM NOT HAPPY WITH HOW I WAS TREATED...I rented the 8ft bed pick-up. When hooking up the trailer the lights wouldn't work. I called to report that they weren't working only to be told that they did, so we worked on trying to find a problem with the trailer's lights. I called back two more times and was told that it shouldn't be the truck, but we could bring it to Hellen't garage. At Hellen's, he discovered that it was actually the truck, not the trailer as we were told more than once. When I said that I believe that I should receive some kind of compensation for all the trouble and delay caused by the faulty tail lights and having been given a truck that didn't properly work, the manager decided not to offer any compensation.

MICHAEL MARTINO 
Rating:
5.0

Very very nice people, they’re my go to when I have to move something to my house!! They’re the kind of people that make you feel like you known them your whole life!

Christopher Quatrocci 
Rating:
5.0

Customer did not leave a comment.

Chris Carter 
Rating:
5.0

Customer did not leave a comment.

Richard Robertson 
Rating:
5.0

Customer did not leave a comment.

Ed Cooper 
Rating:
3.0

The place was ok, the owners were a bit overbearing.

James Nagy 
Rating:
5.0

Customer did not leave a comment.

Kim Batterson 
Rating:
3.0

Exceptionally pleasant and helpful. Have rented here many times, will continue to do so.

Tom McDonough 
Rating:
5.0

Customer did not leave a comment.

Steven Whittemore 
Rating:
5.0

Professional, knowledgeable and courteous!

Gary Katz 
Rating:
3.0

Customer did not leave a comment.

Peter Manseau 
Rating:
3.0

Gas was not full when I pick the truck up and I left it with more gas than was left.

Ray MacDowell 
Rating:
5.0

I would highly recommend this location to anyone needing U Haul equipment. The staff are extremely friendly and made the entire experience of both pickup and return effortless and enjoyable. I will definitely be renting from this location again in the future. Thank you!!

James Bagley 
Rating:
5.0

Customer did not leave a comment.

John Trudel 
Rating:
5.0

Customer did not leave a comment.

Audrey Boers 
Rating:
5.0

Customer did not leave a comment.

Josh Saper 
Rating:
5.0

Customer did not leave a comment.

Steven Bracewell 
Rating:
5.0

Very positive experience, friendly staff, equipment in excellent condition.

Maxim Pevzner 
Rating:
5.0

The customer service was excellent and friendly!

Blackstone valle Education foundation 
No reviews have been submitted for this location.

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