always well maintained and ready to go! I appreciate these guys so much
Gary K
Customer Reviews for Sun Stores
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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We had the truck for 4 hours put 10 dollars worth of gasoline in it, went 25 miles and were CHARGED 159.00 dollars. This is rediculous. Will NEVER rent from North Oxford Massachusetts UHaul again. You can check on this Rochelle Kell;ey 58 Dresser Hill Rd. Charlton, MA 01507 Tel. 774 437 3721
ROCHELLE KIn
NICHOLAS MFill the tank or at least have It half full and to expect me to add more the charge me absolutely awful experience
Catherine MThey had a brand new Ram, it was so nice!
Gary KAlways my first choice to rent from!
Gary KFriendly courteous and professional. Will rent again.
FRANQUELINA AVery friendly and easy to work with
Michael REasy to pick up and get to.
Matthew AHave the equipment ready
Kirk HVery friendly amazing drop off and was very easy for drop off not hard simply and great
KRISTON FThis uhaul seller is a SCAMMER. I tried to do mobile pickup and the woman refused and said I needed to go in store - she then proceeded to ask me if I wanted to pay cash - which I didn't even know was possible. Then she decided to pry and ask me what I'm using the truck for and I told her I was picking up a small lawnmower to bring home - even CONFIRMING with her that it was a regular lawnmower and not one of those crazy large riding mowers. She told me when I return the truck that night to knock on her house door to return the truck. When I returned the truck she refused to come out and told me NOT to use the uhaul app to return the truck and that she would "handle the truck in the morning" to leave the keys in the box. I wake up today to a receipt charging me over $200 and saying I DAMAGED the truck! With a tiny TINY piece of cargo! I have been driving and using Uhaul for YEARS and have NEVER had a problem with a truck or accident. This person is a SCAMMER and I WILL be reporting them tomorrow! I refuse to pay for this shady and lying business and will make sure EVERYONE knows what they're getting here. Funnily enough after seeing this bill I went to their business and saw MULTIPLE reviews all saying how they were scammed by the contrasts. Never. Again.
Joseph CVery easy process, and easy drop off. Excellent service!
Rebecca MAs always this location is fast efficient and very friendly. Will continue to use for our needs multiple times a year.
Humberto AThe people here make renting a breeze!
Gary KExcellent moving crew and office staff. Everything went very smoothly and on time.
Bruce WVery helpful representatives at this location
Jacksen SAlways great to do business with at this location
CRAIG GThey were very diligent, friendly and professional at this location and they kept us well informed, I would definitely recommend them.
CLYDE GI was very happy with the dealer, but I was less happy with uhaul.com and the app. The web page let me select a pickup location that didn't have any of the vehicles I needed, so I was called and made to change the pickup location. Then I was asked to use the app to pickup the vehicle, but I didn't get any instruction on how that would actually happen. The local dealer sorted me out.
Donald DThe dual axle 12' trailer I rented is missing a jack stand requiring the customer to physically lift the tongue of the trailer off the ball to decouple. I've had shoulder pain ever since lifting the trailer to drop it off. They knew it was missing, they knew it was necessary, but have not replaced it and I get to suffer the consequence.
Timothy FFamily unity working together makes this place to choose!
GARY KThe person we dealt with was late for our reservation, working another job on a headset while we were there waiting for the process to finish, didn't look at our equipment until he had left and we had to call back to get them, and the two furniture dolly's provided were different heights so therefore we could only use one to move furniture which was a disaster. Very unfortunate experience here.
Amber T0/10 shut this place down you should be ashamed to have u-haul associated with this business owner.
Nicholas HThese people are the best!
Gary KVery confusing experience.
Joshua FNice family owned business, they will take good care of you
Gary KThis is where you should rent from!
Gary KNicest people to rent from!
Gary KAmazing ! Great service always. Second time using y'all service
Rocelyn lWhen returning the trailer the lot was unplowed and untreated. Although their was less than 2" of snow, it was extremely slick. It was near impossible to park the trailer appropriately as it kept sliding all over the parking lot.
JUSTIN LEven after receiving a confirmation, our first location in Spencer failed to have our truck setup for after hours pick up. The hotline directed us to the North Oxford location. The owners came in after hours to assist us with obtaining our truck. When we thanked them for accommodating us after hours they were very empathetic about the stresses involved in moving and were happy to assist in anyway they could to alleviate some of that stress. Our only suggestion is to inform other customers that the key drop box is located behind the building. Thank you again for your help!
SARAH SHelp the customer hookup the trailer there was also no equipment to lift the trailer.
ROBERT WEven though it's a busy time of year for them they have my back!
Gary KIt was a great experience, the staff was friendly and helpful
Matthew HThe dollar wall continues to grow!
Gary KVery accommodating, and professional, not much could be done to improve,
Jay HThey are scammers where it was supposed to be and they put extra in. They said I use the dolly I never did. They pulled the tag themselves. I would never go here again and I advise no one to as well. You'll be scammed and ripped off.
Robert TAlways there to bail me out when I need a truck!
Gary KThe service was excellent. The Agent (Andy) was professional and so helpful.
STEPHEN KThis location is the worst I've ever visited, stay away!!! I rented a 26 ft and transport which the lights didn't work, they wanted me to drive it home and call road service at my house. Long story short I took the truck and went back to pick up the transport the following day. There was no apology or offer to compensate for extra miles and time. It's family run and the mother is the only one that knows anything. The office looks like someone's living room, I don't know how U-Haul allows them to be in business. I've rented probably 50 trucks in my life and this by far is the worst!!!!
bob hjust keep the great, quick, service
Julieanne PThis location was difficult to get to and the parking lot was unorganized and very dark. When I arrived and parked my truck, a man emerged from a house on location and began talking to my wife, who was there to drive our car so we could drop the truck off. The man then aggressively requested that we just give him the keys to the truck. I explained that I was going through the steps on the U-Haul app and he again aggressively asked for the keys, saying that I do NOT want to use the app, and that I would regret it if I did. I stood my ground and completed the check out on the app, all the while this man was peering out of the windows of his house at me. This was very uncomfortable and unprofessional. I will never use this location again and will only use U-Haul if there are no other options available.
Bryan BSecond time renting from this location, quick and easy and smooth no problems.
MICHAEL CNice brand new van! Same familiar happy staff!
Gary KI was charged for 2 day rental even though I only had vehicle for 1 (10-6:30). I returned it at 6:30 pm, which shouldn't be a big deal since there is no one at this location to check you in or out, its all done through the app. Will never use this location again.
Christi SClean the trailer. One light not working on trailer
Craig WExtraordinario servicio al cliente
John SThey charged me for 137 miles when I only did 37. It was the next town over and I did two trips. Nowhere near 137 miles. When I tried to tell them this they just said I was wrong. Then Ignored my phone calls when I called them. Cost me 100$ more then it should've. I won't be using you again!!!!!
KEITH BWas not clear where to pick up - location has a dry cleaner in the store front, the unit behind had uhaul hand trucks and a key drop off, so I assumed that's where I should go. Rang the bell, no answer. Went around to the storefront to see if they could help, gentleman there asked if I could read the private property sign in the back and said I shouldn't go there. I said it wasn't clear where to go since the store front was a dry cleaner! Not that friendly at all. Then I got my receipt after using the pick up truck for 2.5 hrs, went about 60 miles round trip, put in the gas like I was asked. Rate was advertised at $29, but it ended up being over $100!?!? Never agin!
ELizabeth CI reserved a 15 foot truck long ago and ended up with a 20-foot that used more gas than the 15-foot I reserved.
Joseph HThere was no pre-walk to ensure the vehicle was well maintained and document any pre-existing damage. It was not until midway through the trip that I noticed the window on the sliding door was cracked (noticed it when taking a right hand turn). I informed the associate as soon as I returned that it was pre-existing damage and it did not occur while the vehicle was in my possession. Despite explaining this to the employee, I was still charged for the damage and am extremely frustrated for receiving an additional charge of $150 for damage I did not happen while in my possession.
ADAM LWe had a great experience Friendly staff. Truck was clean and ready to go on-time.
Natalie Phave the reservation ready when I make one and make sure the inside of the truck doesn't smell like rotted food
nathan dVery responsive and flexible.
THOMAS WConfirmation email did not provide correct location for pick-up. Then, pick up location did not have the 26' truck I reserved so I only got a 15' which ended uo taking me 3 trips instead of 1.
Jeffrey WOnly thing is the construction on rt 20, and can not cross highway to get into location, depending on which way you are traveling. Must go around to be on the same side of the establishment. Which was abit of a hassle or inconvenience.
JEAN MBest location to rent u haul. Thanks for everything
tyson mEasy process to do. They help me to connect trailer to the truck and remove it when I was done
Warren GWe had a stressful move but everything with U-Haul from pick up and drop off and making our reservation with a customer service rep was easy! The husband and wife team at Sun Cleaners were friendly, kind and helpful. ¡Los recomiendo!
Karen NIn and out, super easy
Mike CGreat customer service. Although they need to deal with the constant construction on Rt.20…they are super helpful and make renting there easy!!
Betty EThe people that run this location are very helpful. I was having an issue checking in online (that's another story) and they basically took over and made it easy. The online check-in is an absolute pain.
Justin REverything was GREAT. The reps at Sun Rentals were friendly and knowledgeable. The online process was easy
Jay CEverything went perfectly and service was great!!!
betty eNa
Christopher CRoute 20 is a mess but these people know what they're doing!
Gary KExcellent friendly excellent customer service I wouldn’t go anywhere else.
dave m