They helped pick out the perfect equipment!
Gary K.
Customer Reviews for Sun Stores
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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OUTSTANDING customer service. Opened her doors after hours to assist us! Thank you!!
Christine M.I was most impressed by the staff's willingness to understand and help us deal with an ever changing schedule. This is critical when the traffic situation has become so unpredictable.
Bruce N.Positive experience. Great people running this location, friendly and knowledgeable.
Dan M.Not only did we have to switch the truck out because it was over reving and self breaking but I was over charged. I will never use Uhaul again after the chaos and stress I expirenfed on Tuesday.
Gabrielle F.I expected to pickup my trailer at a local dealer, based on the pictures, flow and questions of the "website". I thought that the trailer was available locally. Little did I realize that it was a central system that would send me to the NEAREST dealer for the specific trailer I needed. What it connected me with was a stretch but I had no time for an alternative. I thought I was getting a low profile utility trailer but one with a ramp somehow ended up on what I reserved. Not what I wanted but too late to change. It all worked out OK in the end but found the front end of all this to be annoying. That said, the dealer did all that I would want or expect.
Robert D.Keep doing what you're doing.
Glenn C.Have someone help in the hook up with trailer
richard G.You guys were great. This
Ramon A.Superb customer service. I will go back to this location any time I need a truck, even though it's not the closest to me… They great to deal with!
Tanya G.The staff were super friendly and accommodating. The van we rented was a bit dirty and smelled like fried food. A quick sweep of the back and an air freshener we added made the ride more pleasant. Aside from. that, I will definately use this location again.
Monica M.It's a good thing they have a U-Haul truck right next to the road otherwise I'd have missed it. A better sign would help a lot.
frederick B.Rental agents were friendly and helpful.
neal M.The owners were very helpful and wonderful to us! I would use them again. ¡Gracias!
Kevin T.I reserved a 20' uhaul 10 days before my move. THE DAY BEFORE the move I got a message saying there are no 20' and only 10' left so that's my only option. I was given a number to call and when I called I was on hold for over an hour and a half and no one ever answered. I called the pick up location and they said they only have a 10'. When I arrived to the location there were two 20' trucks, four 15' trucks and one 10' truck. When I asked why I was stuck with a 10' with all the other trucks there they said the 10' was the only one they had. Why did I get pushed from a 20' to a 10', not even a 15', while there were multiple trucks available? And not even an offer for a discount or reduced price due to the extreme inconvenience and lack of communication and waiting until literally the day before the move to leave a message to tell me about the change. Absolutely atrocious service, extremely poor customer service and the worst experience I've had while moving. I reserved a 20' for a reason. The 10' did not have enough room for even half of my things. Will look else where next time I need any kind of truck.
Samantha F.Great customer service from pickup to drop off! Continue with your pleasant and friendly manner!
Charlene F.I had the worst experience that I've ever had with a U-Haul or any moving company in my life. The owner's husband made a comment to me referencing sausage, which I thought was inappropriate and borderline sexual harassment. After mentioning it to her, her way of resolving the situation was to have a sausage in hand upon my return to drop off the van and do a whole skit handing sausage back-and-forth with the other woman that has a salon there in the U-Haul office space that they share. Sad thing is, I felt more violated by the wife and the woman that she has the office space with her running the salon, they felt the need to punish me for the woman's husband being inappropriate and out of line and that really puts the sting to it when women need to make another woman feel further offended and violated.
Ebonie R.Keep up the good work
Brian C.Trailer was RV4456G. Air pressure in the driver's side rear tire was only 9 psi at the time of pickup. Pressure was adjusted to the required level prior to the trip, but had to be re-filled several times. Tire has a slow leak that should be fixed. Dealer was notified. Dealer was helpful and professional. Will rent from them again.
Paul M.No complaints about site or service. Pulling away from location was a bit intimidating because the adjacent property had overgrown bushes obscuring the view of traffic but that is no fault of the owners here.
Jennifer R.DROPPING IT OFF was confusing as heck. The app first sent me to Emanuel Motors which was CLOSED and then told me to go to Angelos' Motors which didn't take trailers without a motor and then sent the trailer to Sun Motors and then I got a call later asking why my trailer was there and I'm like I don't know! I dropped it off at Angelos but it was all very confusing.
Bones L.Cannot believe we were charged a FULL EXTRA DAY for being 1/2 hour late!! My husband thought drop off was 9:30 AM and while on his way received a phone call from Uhaul asking where it was-apparently was a 9:00 drop off. This shady place charged us an entire day without even telling us!! Received final invoice later in the day with added charge!-Not good business!!
William D.Return was quick & easy
Robert K.had limited supply of trailers & vans at time of purchase, only( 2) 6x12 wanted 5x8 trailer, was forced to take 6x12. site was flooded
Lawrence C.Dishonest dealer
Sharon Y.Awesome service.
ROSE L.Excellent service again
mark S.They make it quick and easy
Gary K.Always check your receipt. Was charged an additional day, however, it was taken care of immediately when I called. Very nice people. The guy who came out to show me where to park the return was kind of bossy but I got a kick out of it.
Thomas T.Number 1 choice if I need to rent a van!!!
Gary K.I can't say enough about how much I appreciate the owners. They understand my business and are always there to help!
Gary K.Overall good experience. Was just a little concerned when the check engine light came on. But it made it to the location.
Rick M.Make sure your trucks get proper maintenance, this is 2nd time my agent has had to swap out trucks w check engine light on. Namesha is fantastic but you can't saddle her with 2nd rate equipment. This is by no means a reflection of her lvl of service, she is fantastic!
Gregory D.I have used this U-haul several times, they are very friendly and truck is always clean and ready. I will use them again in the future and would recommend them to my friends.
DONNA S.The ownership couldn't get higher marks from me! Best people to work with!
Gary K.She was very helpful . Gave me a good deal.
REBECCA R.It took 30 minutes to pick up a van that was already reserved and waiting in the lot. Using the website to check in was a total waste. After entering all of my information, the website said it failed to complete the checkin with no explanation. The human on site was eventually able to help. 30 minutes! UHaul sucks just as much as it did 25 years ago, but I give it credit for sucking differently.
Peter J.the best as usual
Gregory D.Outdoor drop location only apparently no shop and no trespassing. I am capable of unhooking and backing up trailer thankfully . Owner did not assist and wanted me to push trailer into tight spot. Thankfully I know how to back up a trailer into tight places and take one off hitch
Paul N.Keep it up
ryan D.The particular truck that was rented to me had a severe engine shake and lacked power going up hills on the highway. I'm not a mechanic but I would suspect an engine misfire in one or more cylinders. The engine needs service. Otherwise, the renting experience was good and the staff person at this particular UHaul location was excellent.
Stephen B.Clean and check the truck out better. The truck smelled like a giant ash tray. Tires were bald so all it did was shimmy and shake really bad. Plus the cost of it was almost 200.00 more than I was quoted. I wouldn't recommend Uhaul to any one.
madeline R.Is cab of truck smelled like smoker had previously used it and this location did not clean inside the cab. Charged me a clean fee after the fact when the vehicle wasn't clean from the 1st place.
Paul H.Great experience-managers were friendly, helpful and easy to work with. I would def use their location again!
kathleen G.Great friendly people
James R.The manager was outstanding! Made the interaction very easy!
James W.Friendly family owned place.
Robert L.Great, no hassle experience. Quick transaction. I will definitely go back to this location in the future.
Mark W.The best!!
Gregory D.Truck was a mess on the inside
Richard V.ND
Zachary J.as usual excellent
Gregory D.Everything was awesome!!
Ruth P.The lady running this uhaul rental place is very friendly and helpful. She came out after hours to help me with the rental process and came out to grab the key the day I drop off the keys. Great location
FANNY R.Excellent as usual
Gregory D.Very easy dropping off the car trailer. Was in and out in 5 minutes. Owner very nice.
Steven K.Always great
Gregory D.Best service!
Gary K.They are nice people, easy to work with, honest, and professional.
Bryan L.No improvement needed. We had the best customer service experience. The owner was knowledgeable and a pleasure to deal with. We will be repeat customers!
Charlene F.I had all day and price was so high
Dian M.Well they are telling me and another customer we had to leave our car there and bring back the truck rental the same night if I didn't they were going to charge me $500.00. They said they charge a lady $500.00 because she didn't bring back the rental the same day! This is not fare and I never heard of such a thing!
Jose C.The people were very nice I'd definitely rent from them again
rhonda B.Very Helpful staff, highly recommend. 5 Star service.
Leonard G.