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AIDAN C
Customer Reviews for Sun Stores
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Always there to bail me out when I need a truck!
Gary KThe service was excellent. The Agent (Andy) was professional and so helpful.
STEPHEN KThis location is the worst I've ever visited, stay away!!! I rented a 26 ft and transport which the lights didn't work, they wanted me to drive it home and call road service at my house. Long story short I took the truck and went back to pick up the transport the following day. There was no apology or offer to compensate for extra miles and time. It's family run and the mother is the only one that knows anything. The office looks like someone's living room, I don't know how U-Haul allows them to be in business. I've rented probably 50 trucks in my life and this by far is the worst!!!!
bob hjust keep the great, quick, service
Julieanne PThis location was difficult to get to and the parking lot was unorganized and very dark. When I arrived and parked my truck, a man emerged from a house on location and began talking to my wife, who was there to drive our car so we could drop the truck off. The man then aggressively requested that we just give him the keys to the truck. I explained that I was going through the steps on the U-Haul app and he again aggressively asked for the keys, saying that I do NOT want to use the app, and that I would regret it if I did. I stood my ground and completed the check out on the app, all the while this man was peering out of the windows of his house at me. This was very uncomfortable and unprofessional. I will never use this location again and will only use U-Haul if there are no other options available.
Bryan BSecond time renting from this location, quick and easy and smooth no problems.
MICHAEL CNice brand new van! Same familiar happy staff!
Gary KI was charged for 2 day rental even though I only had vehicle for 1 (10-6:30). I returned it at 6:30 pm, which shouldn't be a big deal since there is no one at this location to check you in or out, its all done through the app. Will never use this location again.
Christi SClean the trailer. One light not working on trailer
Craig WExtraordinario servicio al cliente
John SThey charged me for 137 miles when I only did 37. It was the next town over and I did two trips. Nowhere near 137 miles. When I tried to tell them this they just said I was wrong. Then Ignored my phone calls when I called them. Cost me 100$ more then it should've. I won't be using you again!!!!!
KEITH BWas not clear where to pick up - location has a dry cleaner in the store front, the unit behind had uhaul hand trucks and a key drop off, so I assumed that's where I should go. Rang the bell, no answer. Went around to the storefront to see if they could help, gentleman there asked if I could read the private property sign in the back and said I shouldn't go there. I said it wasn't clear where to go since the store front was a dry cleaner! Not that friendly at all. Then I got my receipt after using the pick up truck for 2.5 hrs, went about 60 miles round trip, put in the gas like I was asked. Rate was advertised at $29, but it ended up being over $100!?!? Never agin!
ELizabeth CI reserved a 15 foot truck long ago and ended up with a 20-foot that used more gas than the 15-foot I reserved.
Joseph HThere was no pre-walk to ensure the vehicle was well maintained and document any pre-existing damage. It was not until midway through the trip that I noticed the window on the sliding door was cracked (noticed it when taking a right hand turn). I informed the associate as soon as I returned that it was pre-existing damage and it did not occur while the vehicle was in my possession. Despite explaining this to the employee, I was still charged for the damage and am extremely frustrated for receiving an additional charge of $150 for damage I did not happen while in my possession.
ADAM LWe had a great experience Friendly staff. Truck was clean and ready to go on-time.
Natalie Phave the reservation ready when I make one and make sure the inside of the truck doesn't smell like rotted food
nathan dVery responsive and flexible.
THOMAS WConfirmation email did not provide correct location for pick-up. Then, pick up location did not have the 26' truck I reserved so I only got a 15' which ended uo taking me 3 trips instead of 1.
Jeffrey WOnly thing is the construction on rt 20, and can not cross highway to get into location, depending on which way you are traveling. Must go around to be on the same side of the establishment. Which was abit of a hassle or inconvenience.
JEAN MBest location to rent u haul. Thanks for everything
tyson mEasy process to do. They help me to connect trailer to the truck and remove it when I was done
Warren GWe had a stressful move but everything with U-Haul from pick up and drop off and making our reservation with a customer service rep was easy! The husband and wife team at Sun Cleaners were friendly, kind and helpful. ¡Los recomiendo!
Karen NIn and out, super easy
Mike CGreat customer service. Although they need to deal with the constant construction on Rt.20…they are super helpful and make renting there easy!!
Betty EThe people that run this location are very helpful. I was having an issue checking in online (that's another story) and they basically took over and made it easy. The online check-in is an absolute pain.
Justin REverything was GREAT. The reps at Sun Rentals were friendly and knowledgeable. The online process was easy
Jay CEverything went perfectly and service was great!!!
betty eNa
Christopher CRoute 20 is a mess but these people know what they're doing!
Gary KExcellent friendly excellent customer service I wouldn’t go anywhere else.
dave mVery friendly service
john nThis store charged me an extra day and I am now having to dispute the charge. I will not be using this location again.
Jochebed BWas not adequately informed of the gas charges, then over-charged for a quarter tank of gas. No accessible gas stations nearby due to construction and the size of the truck.
Jonathan FThese guys are the best!
Gary KI always leave there with a smile
Gary KI had an excellent experience renting from this location. The customer service was outstanding and everything was ready as soon as I arrived. Pickup and dropoff were efficient and the staff is extremely friendly and professional.
Michael AI've used this location several times now and they are always very friendly and very helpful!! -Craig
craig gLocation is not easily accessible due to being located on a divided road. Location is confusing and keybox is not easily seen.
Blaine GAlways getting me out of jam! Saved again They are the best!!
Gary KThey are so friendly, just like neighbors!
Gary KContinental breakfast??!😉😂
David SVery friendly and thorough, excellent customer service.
Thomas CCustomer service was #1 Thankyou.
joseph bIt is something out the owner's control: The construction works that lead to the location need to complete sooner than later. Besides that, a convenient location to rent U-HAUL Equipment.
Djimy AI was bounced around from 2 other uhaul locations that were unprepared for my scheduled 7am pickup time. This caused a delay in my moving causing some issues. However the location in Oxford was extremely accommodating and I would go directly to them again. Overall my experience elsewhere was disappointing.
Sara SReliable, quick and pleasant! What else could you ask for?
Gary KEverytime i go there its been real good ! ty
Ken MYes, I recommend it, they are very kind and they tend to you very quickly.
Magdaliz LQuick, easy, and friendly as always
Jason YThey make it quick and easy!!!
Gary KThis was super quick and efficient pick up and drop off! The woman I spoke with was super kind!
Kristy Aextremely trustworthy! I left my card there by accident and they called me right away.
Gary KIt has been a very long time since we had such a positive consumer experience.
Robert WExcellent personal service.
David SThe information on the rental is wrong I rented a van at 3:01pm not a 26’ truck and I return the van at 6:53pm
DANIEL RThe lady was so nice and polite. The gentleman in office is so rude and dispolite.he shouldn't be there @But the lady was very professional and kind
Luis CTHESE GUYS ARE THE BEST!!!!
Gary KExcellent service
james jEverything we rent from this location pickup and drop-off goes quickly and smoothly. The couple who own it are super nice also! Would definitely recommend!
Jason YReturning customer. The family that runs Sun Stores are very helpful, friendly and pleasant to do business with. The owner really helped to resolve a corporate mix up that, the day before, redirected my pick up location 2 towns out of my way (Sun Store had the truck I wanted on their premises and wanted to do business with me). Great people to work with. Only regret is that I've moved out of the area and not continue to have them as one of my favorite local businesses to work with.
Kenneth SWhen we went to pick up out truck the location was dirty. Someone had left the window open on the drivers side door and the entire inside of the truck was soaked. When we went back inside to let them know that we wanted a different truck, one of the employees was rude and told us its not a big deal that the inside was soaked. after they had finally given us a different truck we went to the new truck and were looking at it only to find that they entire plastic covering the instrument panel was cracked very bad. after we did a complete walk through with the owner of the business and made sure everything was documented I asked what time the business closed so I could make sure we were back in time with the truck. The owner said they were open until 5pm that night. I said ok. We moved what we needed to and then headed back to the store around 3pm. When we got there and parked the truck the owners husband came out of a door of the house behind the store and said "Hey give me the keys" I asked if we needed to go to the store so we could have her do a walk through with us to make sure everything was satisfactory. He said "No, nobody is up at the store they are closed" They were very unprofessional and rude. I have used Uhaul before and this was absolutely the worst experience I have ever had with a company.
Tammy LOnly issue with the place is the location can be tough to get in and out of. Staff was efficient, professional, and courteous. I will be using them again, maybe this weekend. Being open on Sunday is a HUGE help as well.
John ZNothing to improve, customer Serv is fantastic
Britt T