Everything was amazing. They even stayed open late for me twice!
sarah S.
Customer Reviews for Sun Stores
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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Polite and quick!
sarah S.Excellent Uhaul store. Pleasure working with these people. Gracias
JON B.Customer service is incredible! It was so easy to work with this location. I needed to rent a Uhaul pickup truck 3 times in the past month and everytime they were able to accommodate with only a couple hours notice. Thank you so much for such a pleasant experience!
deborah Y.Very courteous and professional.
CHRISTOPHER M.Excellent service, friendly faces, family owned, what more could you ask for?
Robby H.Outstanding experience at this location. Very friendly & accommodating.
Jim F.Worse drop of experience ever I had a bad phone call conversation with one of the employees and sue was rude and blaming for something of not my knowledge what so ever she told me to deal with corporate but then I got my refund back and they weren't bad but the person I talk to on the phone was a pain in a$$ and she definitely need to get a new line of work coz this ain't for her
VIVIANA L.Good Customer Service
Brian P.Rented at this location for years, service is outstanding . Always works hard to make process smooth and fast. Jumps in and fixes any issues. 5 Stars.
GREGORY D.The UHaul shop owner wasn't even there when I came to pick it up at the time of my reservation. The gentleman who owned a store they share was rude and short with me. The UHaul's check engine light came on almost immediately upon leaving their lot. I called the location and got the same man and could not understand a word he said. When I dropped the UHaul off I was greeted outside by another rude man who didn't seem to like that I was taking the obligatory photos per your reservation app. The UHaul itself has over 69k miles and ran rough. I won't recommend this place to anyone nor will I use them again.
Jennifer E.The owners were very kind and easy to work with. I will be returning soon!
Karla C.Have both weekday and weekend rates listed. According to the location manager the weekend rate is 30cents a mile higher than the weekday rate. Wish I knew that ahead of time since there was nothing on the website about that.
Cornestone C.Nothing!!!!
Kathryn D.They were wonderful!
Sean C.Excellent service good people to work with
John C.I have used this U-Haul location for at least a half a dozen trailer rentals in the past two years. I have never had a bad experience dealing with this location. I live closer to two other U-Haul locations. I have no problem passing them up knowing the professionalism and service that I get from Sun U-Haul location.
Arthur P.The best U-Haul company ever, very friendly and helpful. Feel like family.
Lonnie W.The easiest and best to deal with!!!
Gary K.Wonderful customer service 🤍
Carrie L.Very helpful with the whole rental process would rent from them again
JOHN J S.The owner was wonderful!
Danielle P.Always my favorite place to rent from!
Gary K.Fraud charge : Overcharge 24 miles ahead. Dispute over a month still not response and get refund back
luong N.Very friendly and helpful
James F.I place a reservation on September 9 for a 15' box truck for September 17 at 9:30am. I received notification that I could pick it up at 9:30 on September 17 at Sun Stores in Oxford, MA. When I arrived to pick up the truck, I was informed that they didn't have a truck available for me, but might have one around Noontime. They would call me. At 10:30am Sun Stores call me to say they would not have a truck for me to rent unless I took a 10' truck. I agreed due to the fact I need a truck. However, because of the size difference, I had to make more trips than was necessary, which cost me more money. To say the least, Sun Stores service was sub-par, and in the long run, a lot less then I expected from U-Haul. Rest assured I will seek alternative moving services in the future.
chester S.The woman who ran the center, gave away the 6x12 trailer that we had scheduled to rent to another group of people, we had to take a smaller trailer which did not allow us to move all the items we needed to move that day, WE had to do another trip instead of getting it all done at once. WE WASTED A LARGE AMOUNT OF TIME and $100 in gas needing to do another trip. DO NOT USE THIS FACILITY
Matthew K.Always excellent! Thank you so much!!
CHRISTOPHER S.Avoid this location! I paid for 12 pads, they gave me 3, then they charged a $25 clean up fee for the empty van that had nothing but the 3 pads in it. WTF??????????? AVOID!!
Sophia P.They called me constantly in the days that I had the truck to ask me when I was returning it and then started calling my father. The dates are on the contract. Ridiculous.
Edward N.very nice , good customer service
mike L.My Name is James Foley contract number 27498578, and I just had the absolute worst experience with uhaul. I have been renting from uhaul for years, and have never had issues like this before. First off I reserved the truck and trailer over a week in advance, only to get there and have to wait outside in the rain for an employee to show up. When she gets there, she is in her pajamas, and flip flops. After the paper work she points to the back of the building, and basically says trucks in the yard, and trailers behind the building, she didnt even attempt to show me the locations. Every time I have made reservations in the past, the truck and trailer were ready to go and waiting for me. This time I HAD TO HOOK UP THE TRAILER MYSELF, IN THE POURING RAIN. after having to tell the employee that I couldnt get to the trailer because it was blocked by a truck. After I hooked up the trailer I pulled around for the "safety inspection" where she ran out, snapped a quick pic, and tried to send me on my way. As I was pulling out I noticed the trailer had no lights at all, so I called the employee back and asked about them, to which she replied something like "oh they're not plugged in" and then plugged them In. What the hell kind of a safety inspection is that! Did she even look at the connections? No. Cause later I noticed (pics will be included) the safety chains were not connected correctly, and were dragging on the ground, and the lighting wires were burned/ frayed. Not safe at all. Now I'm on my way, once I load my vehicle on the trailer the trucks transmission shifts at a very high rpm, and shifts very hard causing the truck and trailer to buck, also not safe for towing because it can cause the load to shift, which it did but thank god it didnt come off the trailer. Going down the road the trailer began to shake up and down like one of the tires were flat or damaged. About half way into my trip my confidence in the vehicles function, and safety was completely gone. I had to turn around and get off the highway, because highway speeds were unsafe, I had to take backroads back to the uhaul store. I still cannot believe the service I recieved and the complete lack of safety concerns. I dont think I will be back as a customer, next time I'm gonna go with someone who cares about the safety of they're customers. This is the store location that I went to Sun Stores 161 North Southbridge road, Oxford MA 01537 508-499-3178 Regards. James Foley
James F.The owner did a good job checking us in during a power outage. She was able to check us in using her phone even though her battery was getting low. It was good that she was able to get us our truck because we had to drive an additional 30 miles to this pick up location because our selected location did not have an available 10 ft truck. However I reserved and paid for 24 blankets and only got 12. Turns out 12 was enough, but I hope to be reimbursed for the additional 12 that I paid for.
Patty T.The staff were super friendly. Thank you for the truck rental!
Virginia T.Excellent as always!
CHRISTOPHER S.Very kind careful helpful
Madeleine L.The owner was VERY helpful. It went super smooth. Highly recommend.
Tracy M.The start process was good, returning was the worse. I dropped the van off and was charged an accident fee of 228 for damages that already excited!!! Thanks to our knowledge of scammers, we always take picture before leaving the premises. I rented the UHaul from another city. Which meant that I had to drive back to the location to prove that the damages already excited. Something that as a company should have been in record. The stress of having to drive back, explain the situation was not necessary and unprofessional. I will never ever use this location!!
jose A.Friendly and great service
John B.Owner very personable. Great experience. Will def utilize again!
Jessica B.I selected 27/7 pickup, and when I got to the original location (Southbridge, MA), and tried to process the pickup on my phone, it told me it was now an in person pickup @ 9am (I needed it for 6am). I called the assistance line (very helpful) and a new location was selected. I went to the new location, and ran through the pick up process on my phone, until the point where I had to get the keys from the lock. Once the lock was open, there were no keys. Call the assistance line again, and luckily I was connected to the same person. She was able to contact the location owner who brought the keys for the rental. If a location is not going to be open, and doe not allow 24/7 pickup, the times that they are not open should not be a selectable option. I know that this is possible, as i have rented from locations that have this.
WILLIAM L.Ensure that a copy of the rental agreement is provided at the start of the rental. This agreement is in lieu of the registration so if pulled over by a policeman, providing the rental agreement in lieu of the vehicle registration shows the policeman that the truck is legally rented and is not stolen.
Thomas M.Namesha was excellent to work with. Very professional. She called to tell me she had the trailer all ready for me and worked with me to get the trailer size I needed. I would definitely rent from her again!
Jeffrey N.Staff is fantastic!!
Brendan M.Excellent customer service and friendly people
Felix S.Used three different uhaul locations last month. This was best.
Jane W.The location is basically someone's personal backyard, the reps were rude and expected me to park the truck for them, yelling at me because I was not experienced enough to turnaround a huge truck in a small driveway at night with zero lighting. The truck's AC did not work and the truck's windows were filthy, very poor experience overall.
Gary C.Have used this location multiple times and have always had a great experience
Tim B.The U-Haul man who walked over after I pulled into the parking lot was rude and dictatorial: no hello or greeting just "Open the back door!" "Pick up the packing blankets and bring them in." ) Just plain nasty. I had to count to 10 to keep from confronting him. Really irritating guy. The woman at the counter was exactly the opposite: friendly voice, pleasant & courteous. If it weren't for her, I'd have given this location a rating of 1 star.
RICHARD O.Trailer was a little old and dented
allison A.I haven't needed a van in a little while, I miss the friendly staff!
Gary K.Great customer service, remind phone call, very satisfied and have referred people since. ¡Gracias!
Shannon G.Fantastic customer service!
Johanna G.Service was excellent. Truck was clean. Definitely would recommend and use again.
Robert K.I had a very good experience coming here for my UHAUL needs. The truck ran great and everything was explained up front very clearly. The woman I dealt with was very professional and friendly. Great service. I will definitely be coming here the next time.
john B.Rented from here a few times and they've been great
Zachary J.They are the best people you can meet, excellent professional.
Douglas B.Service was very good
Praveenkumar B.As always excellent.... top rate zedservice and helpful staff
GREGORY D.Improve the application
Gerardo P.Namesha is the best!!!! 5 stars isn't enough. Goes above and beyond for the customer..helped out with online snafu...or I'd still be standing there fighting w the app.. can't say enough good things....
Greg D.Your online app is the worst I've ever encountered. And that's saying a lot since I've been using online apps since dial-up. Never never ever again will I use this infuriating, time-out riddled and ultimately non-user friendly app. This was 1 hour of pure torture... and then to be "helped" by someone who decided immediately I was incapable of using an online app was the whipped cream and cherry on this shit-pie.
Gregory D.Very helpful and friendly lady.Our experience was good. Only drawback was the location.It is on a very busy(route 20) road.
jeffery M.Great people and easy rental! Will use again.
Brian E.