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DEBBIE K
Customer Reviews for Sun Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Tire pressure monitoring system needed service. Friendly and convenient location
Matthew FThe photo upload process for truck return took nearly 15 minutes, even with perfect data reception. It seems like the app takes a considerable amount of time to upload photos in comparison to other apps. It was very frustrating because I had a car waiting for me and couldn’t leave until everything was uploaded. I would NOT recommend a return at a partner location because of this, and would recommend U-Haul look into why this has been such a problem since this return method became an option.
Nick KIt was perfect.
Timothy M1. Don’t rent a truck with cracked windshield. The crack was too big that I'm was praying the entire journey to not get a ticket from the police and mainly, it was a windy day and it could have get busted and put my life in danger. This truck should never be qualified for rent. 2. I rented Utility and Furniture dollies with the truck which was supposed to be inside the truck at pick up but there was nothing. This inconvenience wasted my time looking for these supplies to rent from different place, which led to my movers waiting until I got the supplies and I had to pay them for the extra time out of the originally planned expenses. So, keep your promises or have the courtesy of notifying your customers ahead of time.
Birhane TI'm a return customer because of a positive experience the first time I rented a U-Haul from this location. Even though I moved and had closer locations to rent from, I traveled a little out of the way to rent from them because I know they have a friendly staff and make renting easy. The equipment is clean and kept in great shape.
SARAH FGabriel’s eyes are so easy to get lost in!
Randy PThe car engine had a weird sound comming from the motor.
Fernando FVery friendly owner. Location was not the closest to our move in location however.
Brad MGabe was great. Got us check in and out quickly. He even had his associate warm the truck up for me. Great service.
Frank KThe mobile only check in process is not ideal and kind of dangerous in well below freezing temps.
Thomas KGreat experience especially in sub zero temps. Was treated well by staff and everything was quick and straightforward.
Gail SThe rental location was not an issue at all. What was an issue were the problems with the U-Haul app. It was a mobile pick-up and the app was slow, it crashed a few times, and it made pickup and drop off much more stressful than just simply picking up from an open store.
Andrew HThese guys were awesome. They listened to the issues I had and seemed like they really empathized with me. It was a pleasant experience. 10/10 or 5/5 or whatever
Ryan WI ordered a hand truck and 10 furniture pads; the location did not have the hand truck and only 5 of the furniture pads that I had reserved. Additionally, Uhaul severely underestimates the sizes of what is in a 1-2 bedroom for a 10' truck. I ended up having to ditch a couch and desk because it would not fit in the 10'.
Sean MYour app is useless
JOHN LThe truck smelled terribly and the self check in process was very problematic and took a long time to get to work.
Patrick MLike the drop off
Eunice Leverything was great
mitchell wTook several minutes to approve my rental when I registered while at the location. There were no furniture pads in my truck when I picked up, and I was still charged for them.
Benjamin RThe internet and cell service at the Damen Sun Auto Lot is very poor. The mobile pickup/drop off takes significantly longer than it should because of this. You should offer free WiFi to U-Haul renters at that location to ensure rentals can be as quick and painless as possible.
Michael WMy experience with the Uhaul app was very poor. It did not work, and delayed my pick up by 2 hours. If there wasn't someone who showed up on the day that the uhaul location was not open, i would have not been able to complete my move this past weekend which would have been horrible.
caitlyn bDropped the truck at night on the lot with plenty of room for parking. Well lit area and clean. Business manager was helpful and courteous as well.
Scott B24 hr reservation to begin at 11:30. Arrived at 8:00 and picked up the truck. Dropped it off at 5pm. Was charged through 11:30 the next day- so charged for two days when truck was back in 9.5 hrs. Drove 21 miles. Put 4 gallons of gas in. Was charged a fuel charge and for three more gallons of gas. So.7 gallons of gas to drive 21 miles?!! A scam and ripoff of the customer. Additionally- when I did my reservation- I could swear Safe Move Plus was on site at $30. Was charged $60. So what I expected to be about $90-100 was over $218. Truck was returned at 5pm on Wednesday. Was not checked in until after noon on Thursday. I will never use this location again The overcharges are not the end of the world- but the fact that they can manipulate things like this is bad service!
KEVIN CThey welcomed me. Offered water. Helped me with directions to where I needed to go.
Tom EAs this location was both close to where I dropped belongings off and to public transportation so I could get home, I insisted on dropping off here. OnceI arrived, I realized why you tried to change the location: it was closed on Sunday, and there were no free parking spots. I was able to back the truck into a spot in front of another truck, so the parking lot was clear, and the mobile phone drop off was easy to navigate. I applaud your use of technology!
Barbara HConvenient pick up and easy drop off.
John LThey made drop off extremely easy!
Heather MGreat staff. Super quick in and out. Truck was spotless.
ANDREA SThe people here were very helpful and did a great job looking out for me as a customer. Helped me choose a better option that gave me a couple extra hours to move. Much appreciated, as I definitely needed more time that a 7:30 return.
TIMOTHY CFast & easy, good service
John KThe process of getting a contact to verify your identity is terrible and took way too long. Additionally, when dropping off the vehicle it asked me to drop off my keys and then take pictures of the odometer/fuel gauge which I could no longer access since I had dropped off the keys.
Jesse GN/a
Melvin BEasy Abe friendly
Geoff Mgood chop -- would definitely go back
Lou BThe man at the desk said I could return the truck anywhere in my destination city, which wasn't true. Somehow he or the system randomly chose a dropoff location that was different from the one I originally chose. I also couldn't change the dropoff location online.
Jonathan LMaybe have after hour rentals like some other locations.
Karyn KI'm a Uhaul renter, I've been to a few great locations and I'm adding this one to my list. Gabriel was super amazing. He was professional, customer friendly and helpful. I'll be going there again for future rentals.
NOEMI SWhy in the world would you wait six weeks after the rental return to send me a note saying I've been charged $1.09 for going 1 mile over my allowed mileage?? I feel like I am being cheated and I do not understand why it took so long to charge me this. In addition, there weren't enough places to leave the U-Haul at this unmanned drop off location after hours. Inconvenient. Unclear practices. Shady late fee charges. I will not use U-Haul again
Richard MThe people at this location were fantastic to deal with. They even provided me better directions than MapQuest
LAWRENCE RI needed the truck longer than I initially thought, and the person who called me on the phone seemed pretty irritated with me about that which made my move a lot more stressful. I understand it was my fault for not estimating the time correctly; I had a spinal cord injury last year and even though I am doing a lot better I drastically underestimated how that would impact my ability to get everything done in the time I had booked. It was stupid to not anticipate that I would need it for a few days from the outset but I hired labor to help and in the past moving has never taken me that long so I thought it would get done faster and didn't realize it was going to cause problems for the shop if I didn't have it back in time. In the future it might be a good idea to emphasize to people that if they might need it for longer its better to overestimate the time you need than underestimate it for the sake of the shop. And sorry for keeping the truck longer than I meant to–believe me I was trying to get it done as fast as I could. Everything else went pretty smoothly. There were no other issues Im aware of with the truck itself or the pick-up/drop-off process the 16fter was easy to drive (and I have never driven a truck before) and everyone who I saw and spoke to at the shop were kind and helpful. The only part that was a hassle for me were the phone calls about how the truck was reserved for someone else before I turned it back in which ended up stressing me out a lot but I also see where they were coming from because I kept the truck for like 4 days when I thought it would just be 12 hrs initially. I don't do well under that kind of pressure though so all it did was exhaust me more and make it take longer to try and rush things. I would recommend this shop to a friend in the future if they need to pick up a uhaul but I would also advise them to try and overestimate the amount of time they need since it's easier for everyone if you get it back earlier rather than later than estimated. A lot of uhaul places will just charge you every day until you return it and so I figured it wouldn't be a big deal if I still had it after the initial time slot but it seems like they loan out most of their trucks on a very regular basis and don't have enough trucks to fill all of their orders unless they are returned on time so getting one back late is a bigger deal here than other uhaul locations in my experience. It is a good idea to explain that to people in better detail, because the way it sounded when I picked it up was like if I get it back after hours or even the next day it wouldn't be a huge deal besides getting charged for an extra day which is how I have always understood uhauls to work typically.
Emily RWas a great experience with Hugo Montenegro. Friendly and and very helpful in every way. Thank you to him!!!!
Mimi FTheir hours weren’t updated online
Sophie MHugo was the kindest, most generous person I have met in years. I would highly recommend this location!
Helen DUHaul should inspect the vehicles before renting. The van had a significant dent in the rear which we should have been made aware of.
Salvatore PVan exterior (particularly the drivers side and rear) was severely damaged at pickup, but the pictures claimed it was almost new. The mileage indicator was inaccurate and off by almost 10K miles, but the mobile check-in would not let me submit a change, and I was picking up after business hours, so there was no one to talk to about this. I had also tried to rent a dolly and furniture covers, neither of which were put in the truck, but once again, I was picking up after business hours so there was no one there to help and supply them.
Michael SWe ordered 2 furniture dolly's and they weren't provided on pick-up.
Darreon NThere was some issue with the reservation. I tried calling customer service to get it resolved but it took a very long time to get a hold of someone. But when I did, Tammy really helped get it resolved.
Jojo AStaff were incredibly nice and helpful!
Carrie CWhen I arrived at the location I was told that my reservation did not exist and there was no record of it. Even when I pulled up my confirmation email the associate was not helpful at all. Thankfully someone ended up dropping their UHaul off early so I was able to use that one instead, but it was twice as big as what I had reserved and I was charged twice as much.
Joshua KNot sure how to rate -- I was charged for a second day when I returned the vehicle well before the 24 hour period was up. If that charge was the fault of the Location, I would rate them badly. If it was another's fault, I would rate them highly. EITHER WAY, I LOOK FORWARD TO THE SITUATION BEING RECTIFIED AND I EXPECT A REFUND. THANKS.
Brad RGreat customer service, great people.
HERBERT RIt would be nice to actually talk to a person when making a reservation, but that may be old school, but more customer service like. I tried to make a reservation over the phone and was told to do it online. I was surprised when I was on my way to pick up the truck an actual person called me and asked if I needed assistance. I think that was the best part of the whole rental process. But then I needed to do all the checking in on my phone without the assistance from a Uhaul representative. It’s disappointing that customer service does not really exist anymore. Oh yeah, try to get in touch with a manager, I won’t waste another 2 hours of waiting on hold listening to your repeated message.
Douglas SGreat service
Lee KNot sure i understand the 'final' receipt i received. It shows only $0.00 amounts, not the final result of the rental.
Joanne IWhen I picked up the van, all of the cars were parked VERY closely together, and was very difficult to get into the van at all.
Ryan OPlace was closed on a Saturday. Had to drop off as after hours
Patrick MThese guys were awesome! There was an issue finding my reservation, but the gentleman helping me was persistent and friendly (as I was probably acting annoyed), and eventually all was good to go! Great service!
Kevin R