Comentarios de los clientes para Sun Auto Service Inc

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Sun Auto Service Inc

Clasificación general:

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Mary C.
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El cliente no dejó un comentario.

Kris F.
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El cliente no dejó un comentario.

terrence B.
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El cliente no dejó un comentario.

JOSHUA C.
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El cliente no dejó un comentario.

AMBER W.
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El cliente no dejó un comentario.

Kun W.
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El cliente no dejó un comentario.

JEFFREY F.
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El cliente no dejó un comentario.

Marlee G.
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El cliente no dejó un comentario.

MARK S.
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El cliente no dejó un comentario.

Anthony C.
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check in was great! dropped off after hours - smooth return.

Thomas S.
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El cliente no dejó un comentario.

JOSEPH K.
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Nothing the service was fabulous and the staff were caring and helpful I am renting again this week from them!!!

LANETTE L.
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PURE EXCELLENCE AT THIS LOCATION

Irmantas K.
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El cliente no dejó un comentario.

Jose A.
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Excellent

Alexander H.
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Sun Auto was the 3rd location that I had to go to in order to pick up my truck. The previous 2 locations that I was told to visit were closed and did not have trucks available to me as promised. This whole debacle ate into over an hour of my moving time.

Shelly M.
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This location was again not the one I had reserved, which would have been within walking distance of my end location. I do not understand the point of reserving a location ahead of time if we will be told at the last minute that the location has changed. This was again an additional cost to me to pay for transportation between the unplaned uhaul location and my final destination.

Thomas C.
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El cliente no dejó un comentario.

Holly A.
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Really great, friendly experience! The person helping me told me to be sure to sweep out the back and fold the furniture pads to avoid a fee, which I appreciated.

ELLEN K.
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Uhaul allowed me to pick a location that isn't open anymore to drop my trailer off at. I called this location since it was close to my house and they said I could just bring it there. That was incredibly helpful. Very quick for the return too.

Matthew K.
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I handed my keys to the owner of the rental location and was told I was good to go. Since then I've been called saying I hadn't returned the van (I had) and now just received a bill for multiple days. I returned it 5 hours after I rented it. Ridiculous.

Madeleine S.
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El cliente no dejó un comentario.

Raymundo M.
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El cliente no dejó un comentario.

John S.
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El cliente no dejó un comentario.

JORDAN R.
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El cliente no dejó un comentario.

Emily M.
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None of the staff wore masks.

Melissa L.
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This pick up and drop off location was very easy. I couldn't leave the truck where they instructed because another truck was in the way but otherwise the staff was very helpful.

Denise K.
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Battery died and left us stuck for almost 2 hours. Prior to that (at the first location) it would not start for an hour. Service people had to come out and change the battery. This delayed my day by almost 3 hours. The truck seems old.

David R.
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Everything was perfect! Thanks!

Haley R.
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Did not receive moving supplies that I added to order.

GEORGE K.
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El cliente no dejó un comentario.

Tushar V.
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The service was great all around! They were very courteous and understanding. They got the truck checked out in a speedy manner and the return was made really simple as well. This was one of the best U-Haul experiences I've had till now.

Scott L.
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El cliente no dejó un comentario.

BORIS C.
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Quick and easy

Jacob L.
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Being a device station, the attendees at the location are doing different things, which can add to confusion and delays, but they were very nice and helpful

Debora T.
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El cliente no dejó un comentario.

Mark B.
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El cliente no dejó un comentario.

Alexander T.
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El cliente no dejó un comentario.

Lynn T.
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The business model UHaul is following transfers responsibilities to the user/customer. Not good. The overall experience is overly complicated. It's not the users/customer responsibility to check in the vehicle. It's UHaul's. There are too many messages. It's not necessary. The bill was paid in full. No. I will not recommend t UHaul to others.

Beau D.
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Thank you!

Lynn T.
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The return process needlessly complicated. Very difficult to figure out how to use the app.

Ariel C.
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Process was quick , easy and directions were clear. Thanks for making life a little less difficult during these times!

Adam H.
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The web based pickup option didn't work. Then the app threw an error after I input the information.

Lynn T.
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The return process is way too complicated. It's designed to do the job of someone renting the equipment. And the charge of $20 is coming from somewhere else. Its becoming like dealing with the airlines.

Lynn T.
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There's a problem. The drop off after hours was simple. Put the keys in a box. Now, There's a lengthy process to turn the vehicle in. It's all done with an app. Why? The user is doing tasks that have nothing to do with turning the vehicle in by the customer and instead are a way for UHaul to find out information about usage and save somebody time. Who, is not known. And, if the procedure is not followed exactly there's a fine of $20. That is crazy and is an incentive to not use UHaul.

Lynn T.
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One problem. Short on medium size boxes. All the tape is very old and tears apart when used. Very frustrating.

Christopher G.
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These guys were great!!!! Will definitely get the next rental from them. They let us park our car there while we loaded our truck and came back to load up our car on the vehicle mover behind our truck. They were also VERY thorough! After they strapped down the vehicle they took a few moments and just double checked everything again - like the tire pressure on one tire that looked a little low once our car was loaded. They were great!!! Will rent from again!!!

Brian C.
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El cliente no dejó un comentario.

David W.
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The double Verification process must be explicitly stated to the customer when they are signing up for the U-haul! We were at the location at the time of my pick up, on a strict schedule, thinking the mobile pick up would be easy, and quick - Instead it delayed our entire days schedule, and was inefficient. A seemingly easy business practice such as effective communication is absolutely how a business is deemed successful, especially in today's era of virtual communication.

Sean C.
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El cliente no dejó un comentario.

Stephen A.
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When I picked up the equipment, they told me I could return it anywhere. When I tried to return it to UHaul Moving and Storage of Uptown at 4055 N Broadway, the clerk refused to accept the rental and insisted that I return it to Sun Auto service. She was rude and unhelpful - and this was at a UHaul Store. Very poor experience!

Arthur T.
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El cliente no dejó un comentario.

MATTHEW N.
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I'm not sure it's fair to rate the location so low, rather UHaul .... my pickup and drop off locations were both changed 24 hours before pickup. Ended up having to take an Uber to pick up the UHaul instead of walk ($15) and then on the way back I had to drop it off 3 towns over ... paying a few extra bucks for mileage and gas + another 30-40 minutes out of my day.

maxium T.
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Very little customer service skills .

arturo S.
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El cliente no dejó un comentario.

jonathan G.
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Great family run shop!

CHRISTINE B.
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We received the truck with a tire with low air - we had to go to a bank to get quarters to fill up the tire, and this added an extra hour, money and energy into our long trip and day. Not happy with that to start the day!

Luis D.
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El cliente no dejó un comentario.

Steven D.
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El cliente no dejó un comentario.

Ronald F.
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As I'm concerned nothing your service and equipment was top notch!! Thank you Guys!!

al F.
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El cliente no dejó un comentario.

Kyle B.
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El cliente no dejó un comentario.

Tracey F.
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the location and vehicle was just as needed your online approval process is terrible - it took 20+ minutes to get approved for the rental

Andrew John C.
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El cliente no dejó un comentario.

Bonnie B.
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El cliente no dejó un comentario.

philip G.
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El cliente no dejó un comentario.

Juan G.
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This location does not carry many supplies

Debramadonna A.
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I cannot rate this location, as I was not the one returning the truck.

George K.
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El cliente no dejó un comentario.

pat C.
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nothing

Monica M.
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Dash indicated one tire was low on air and passenger door wasn't shut. Not deal-breakers, but problematic. Also, there were two charges to my credit card and the amounts do not line up at all with what is given on the receipt for the individual charges. That's annoying and confusing.

sharif H.
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Location charged me an extra day for no reason; I rented the vehicle for 24 hours and returned it within 6 hrs. Called to harass me mid-move. Terrible

Matt L.
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Close and convenient

Nicole B.
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El cliente no dejó un comentario.

Loretta M.
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N/A this place was great. Hugo was a awesome to deal with!

Nuntida S.
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El cliente no dejó un comentario.

Tiara G.
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El cliente no dejó un comentario.

Robert S.
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Hugo was very understanding and helpful. Thank you. My experience was great.

Eric D.
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The gentleman at the counter was nice and offered to refund me on a weird issue with covers I requested online.

Thomas T.
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El cliente no dejó un comentario.

Fangzhong L.
Clasificación:

Nothing to do with this particular location. The remote check out process is very cumbersome. The worst part is that I was not informed ahead of the time to bring secondary verification with me--passport, lease etc. Nobody carry those around them all the time and asking me to produce those on the spot is ridiculous. We had to try alternate contacts several times because people do not tend to pick up calls from a random number. Please make sure you inform your future customers of the need to bring these extra documents ahead of time.

ROBERTO R.
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El cliente no dejó un comentario.

Steven W.
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El cliente no dejó un comentario.

Jeff G.
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where to begin. you first suggest literaly hundreds of dollars of add-ons, and do so in a way you have to opt out of paying extra money, instead of having agency to choose. Then you insist you have to use this mobile site to pick up and drop off the thing, which decides to NOT recognize my location even though I have that set up on my phone. Amazing frustrating, and not worth it, especially as I only moved 4 items and it cost me 40 bucks end of the day. I'm never going with U-Haul again

Allan P.
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Dry friendly and convenient

Tevin G.
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El cliente no dejó un comentario.

Matthew L.
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Very friendly and professional staff. They called me to confirm pickup and when I arrived the truck was ready to go and I was in and out in only a matter of minutes. Excellent

Felipe G.
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Uhaul stole my belongings. More to come from me tomorrow re disks l details and the lawsuit I am filing.

Matt R.
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El cliente no dejó un comentario.

jIM B.
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I called uhaul they assigned me a location for a can at 19.99 per day .. they charged me 89 per day ... I returned truck same day ... scam to me

Kimberly H.
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Hugo was very friendly and efficient. My only problem is that instead of picking up the truck 10 minutes from my home, I had to drive to the north side. That was a pain in the ass, but Hugo was just terrific! Good guy!

Suzanne G.
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El cliente no dejó un comentario.

Avi Z.
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El cliente no dejó un comentario.

Jeffrey F.
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I made updates to my reservation on-line, and for some reason it automatically switched my original cargo van reservation to a 15' truck. I didn't realize it and updated the reservation. Luckily they still had a cargo van available when I went to pick up the van. You might want to check the on-line reservation system to give a warning or highlight changes like that. I do not think I selected a different vehicle when I made the updates.

Vicki M.
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The truck breaks were barely there and it jerked the whole time. The truck needs some work inside and out. I didn't expect much but a working and reliable vehicle to move my items from one location to another.

Erin S.
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El cliente no dejó un comentario.

Gene B.
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Fastest pick up ever, out in 5 minutes!

Jason F.
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Vehicle at wrong location, told I did it wrong , I did not. Amazing amount of hidden fees . Charged for gas that I filled to the exact amount I was supposed to refuel. How a 39.99 rental for one day and 60 miles total trip can be a 200+ rental is down right silly.

Karla R.
Clasificación:

El cliente no dejó un comentario.

Jessica S.
Clasificación:

Make your policies and fees clearer.

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