My experience with the Uhaul app was very poor. It did not work, and delayed my pick up by 2 hours. If there wasn't someone who showed up on the day that the uhaul location was not open, i would have not been able to complete my move this past weekend which would have been horrible.caitlyn B.
Customer Reviews for Sun Auto Service Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Daniel K.
Dropped the truck at night on the lot with plenty of room for parking. Well lit area and clean. Business manager was helpful and courteous as well.Scott B.
Customer did not leave a comment.Shavona H.
24 hr reservation to begin at 11:30. Arrived at 8:00 and picked up the truck. Dropped it off at 5pm. Was charged through 11:30 the next day- so charged for two days when truck was back in 9.5 hrs. Drove 21 miles. Put 4 gallons of gas in. Was charged a fuel charge and for three more gallons of gas. So.7 gallons of gas to drive 21 miles?!! A scam and ripoff of the customer. Additionally- when I did my reservation- I could swear Safe Move Plus was on site at $30. Was charged $60. So what I expected to be about $90-100 was over $218. Truck was returned at 5pm on Wednesday. Was not checked in until after noon on Thursday. I will never use this location again The overcharges are not the end of the world- but the fact that they can manipulate things like this is bad service!KEVIN C.
They welcomed me. Offered water. Helped me with directions to where I needed to go.Tom E.
As this location was both close to where I dropped belongings off and to public transportation so I could get home, I insisted on dropping off here. OnceI arrived, I realized why you tried to change the location: it was closed on Sunday, and there were no free parking spots. I was able to back the truck into a spot in front of another truck, so the parking lot was clear, and the mobile phone drop off was easy to navigate. I applaud your use of technology!Barbara H.
Customer did not leave a comment.Mackenzie V.
Convenient pick up and easy drop off.John L.
Customer did not leave a comment.Alexander M.
They made drop off extremely easy!Heather M.
Great staff. Super quick in and out. Truck was spotless.ANDREA S.
Customer did not leave a comment.douglas D.
Customer did not leave a comment.Cynthia T.
Customer did not leave a comment.Robert S.
The people here were very helpful and did a great job looking out for me as a customer. Helped me choose a better option that gave me a couple extra hours to move. Much appreciated, as I definitely needed more time that a 7:30 return.TIMOTHY C.
Customer did not leave a comment.Carlos O.
Fast & easy, good serviceJohn K.
Customer did not leave a comment.DAVID G.
Customer did not leave a comment.Leslie P.
Customer did not leave a comment.Samantha B.
Customer did not leave a comment.WILLIAM E.
Customer did not leave a comment.DAISY M.
The process of getting a contact to verify your identity is terrible and took way too long. Additionally, when dropping off the vehicle it asked me to drop off my keys and then take pictures of the odometer/fuel gauge which I could no longer access since I had dropped off the keys.Jesse G.
Customer did not leave a comment.Michael M.
Customer did not leave a comment.Matt H.
Customer did not leave a comment.Christopher R.
Easy Abe friendlyGeoff M.
Customer did not leave a comment.Arthur T.
good chop -- would definitely go backLou B.
Customer did not leave a comment.Pete V.
The man at the desk said I could return the truck anywhere in my destination city, which wasn't true. Somehow he or the system randomly chose a dropoff location that was different from the one I originally chose. I also couldn't change the dropoff location online.Jonathan L.
Maybe have after hour rentals like some other locations.Karyn K.
I'm a Uhaul renter, I've been to a few great locations and I'm adding this one to my list. Gabriel was super amazing. He was professional, customer friendly and helpful. I'll be going there again for future rentals.NOEMI S.
Why in the world would you wait six weeks after the rental return to send me a note saying I've been charged $1.09 for going 1 mile over my allowed mileage?? I feel like I am being cheated and I do not understand why it took so long to charge me this. In addition, there weren't enough places to leave the U-Haul at this unmanned drop off location after hours. Inconvenient. Unclear practices. Shady late fee charges. I will not use U-Haul againRichard M.
Customer did not leave a comment.Austin B.
Customer did not leave a comment.Boris A.
The people at this location were fantastic to deal with. They even provided me better directions than MapQuestLAWRENCE R.
I needed the truck longer than I initially thought, and the person who called me on the phone seemed pretty irritated with me about that which made my move a lot more stressful. I understand it was my fault for not estimating the time correctly; I had a spinal cord injury last year and even though I am doing a lot better I drastically underestimated how that would impact my ability to get everything done in the time I had booked. It was stupid to not anticipate that I would need it for a few days from the outset but I hired labor to help and in the past moving has never taken me that long so I thought it would get done faster and didn't realize it was going to cause problems for the shop if I didn't have it back in time. In the future it might be a good idea to emphasize to people that if they might need it for longer its better to overestimate the time you need than underestimate it for the sake of the shop. And sorry for keeping the truck longer than I meant toâ€“believe me I was trying to get it done as fast as I could. Everything else went pretty smoothly. There were no other issues Im aware of with the truck itself or the pick-up/drop-off process the 16fter was easy to drive (and I have never driven a truck before) and everyone who I saw and spoke to at the shop were kind and helpful. The only part that was a hassle for me were the phone calls about how the truck was reserved for someone else before I turned it back in which ended up stressing me out a lot but I also see where they were coming from because I kept the truck for like 4 days when I thought it would just be 12 hrs initially. I don't do well under that kind of pressure though so all it did was exhaust me more and make it take longer to try and rush things. I would recommend this shop to a friend in the future if they need to pick up a uhaul but I would also advise them to try and overestimate the amount of time they need since it's easier for everyone if you get it back earlier rather than later than estimated. A lot of uhaul places will just charge you every day until you return it and so I figured it wouldn't be a big deal if I still had it after the initial time slot but it seems like they loan out most of their trucks on a very regular basis and don't have enough trucks to fill all of their orders unless they are returned on time so getting one back late is a bigger deal here than other uhaul locations in my experience. It is a good idea to explain that to people in better detail, because the way it sounded when I picked it up was like if I get it back after hours or even the next day it wouldn't be a huge deal besides getting charged for an extra day which is how I have always understood uhauls to work typically.Emily R.
Was a great experience with Hugo Montenegro. Friendly and and very helpful in every way. Thank you to him!!!!Mimi F.
Their hours weren't updated onlineSophie M.
Hugo was the kindest, most generous person I have met in years. I would highly recommend this location!Helen D.
UHaul should inspect the vehicles before renting. The van had a significant dent in the rear which we should have been made aware of.Salvatore P.
Van exterior (particularly the drivers side and rear) was severely damaged at pickup, but the pictures claimed it was almost new. The mileage indicator was inaccurate and off by almost 10K miles, but the mobile check-in would not let me submit a change, and I was picking up after business hours, so there was no one to talk to about this. I had also tried to rent a dolly and furniture covers, neither of which were put in the truck, but once again, I was picking up after business hours so there was no one there to help and supply them.Michael S.
Customer did not leave a comment.Sharon H.
We ordered 2 furniture dolly's and they weren't provided on pick-up.Darreon N.
There was some issue with the reservation. I tried calling customer service to get it resolved but it took a very long time to get a hold of someone. But when I did, Tammy really helped get it resolved.Jojo A.
Customer did not leave a comment.John H.
Staff were incredibly nice and helpful!Carrie C.
When I arrived at the location I was told that my reservation did not exist and there was no record of it. Even when I pulled up my confirmation email the associate was not helpful at all. Thankfully someone ended up dropping their UHaul off early so I was able to use that one instead, but it was twice as big as what I had reserved and I was charged twice as much.Joshua K.
Customer did not leave a comment.Sean J.
Not sure how to rate -- I was charged for a second day when I returned the vehicle well before the 24 hour period was up. If that charge was the fault of the Location, I would rate them badly. If it was another's fault, I would rate them highly. EITHER WAY, I LOOK FORWARD TO THE SITUATION BEING RECTIFIED AND I EXPECT A REFUND. THANKS.Brad R.
Great customer service, great people.HERBERT R.
Customer did not leave a comment.Emma H.
Customer did not leave a comment.Kyla W.
Customer did not leave a comment.Teri N.
It would be nice to actually talk to a person when making a reservation, but that may be old school, but more customer service like. I tried to make a reservation over the phone and was told to do it online. I was surprised when I was on my way to pick up the truck an actual person called me and asked if I needed assistance. I think that was the best part of the whole rental process. But then I needed to do all the checking in on my phone without the assistance from a Uhaul representative. It's disappointing that customer service does not really exist anymore. Oh yeah, try to get in touch with a manager, I won't waste another 2 hours of waiting on hold listening to your repeated message.Douglas S.
Great serviceLee K.
Customer did not leave a comment.Michael N.
Not sure i understand the 'final' receipt i received. It shows only $0.00 amounts, not the final result of the rental.Joanne I.
When I picked up the van, all of the cars were parked VERY closely together, and was very difficult to get into the van at all.Ryan O.
Customer did not leave a comment.jennifer A.
Place was closed on a Saturday. Had to drop off as after hoursPatrick M.
Customer did not leave a comment.Jason S.
Customer did not leave a comment.Garth M.
Customer did not leave a comment.Mallory T.
Customer did not leave a comment.Marshall W.
These guys were awesome! There was an issue finding my reservation, but the gentleman helping me was persistent and friendly (as I was probably acting annoyed), and eventually all was good to go! Great service!Kevin R.
Customer did not leave a comment.Courtney W.
Customer did not leave a comment.Andrew L.
Customer did not leave a comment.David H.
Friendly and efficient service made the process quick and enjoyable. Very nice shop and great employees.Michael W.
Customer did not leave a comment.James B.
Customer did not leave a comment.Herb M.
Sun Auto on Belmont was great.Matthew B.
Customer did not leave a comment.Alexander W.
Customer did not leave a comment.James G.
Customer did not leave a comment.Chris A.
Customer did not leave a comment.Joel M.
Great customer service. Quick and easy pick up and drop off.Jerry A.
Customer did not leave a comment.John R.
Windshield inside and out was a mess. Inside of the cab otherwise was fine, and cargo space was clean.ROBERT F.
Downtown Chicago. Very difficult to get into the lot. Small and full of vehicles after hours. Lots of traffic. Not really anything that can be done. Circled the block to get a good angle to enter.JAMES C.
The location was good. The truck was wiped down and mostly clean except middle seat was in need of a scrub to remove filth. Only complaint has nothing to do with location but with website for pickup n drop. Had trouble uploading pictures and location confirmation on both ends. It was very frustratingColleen D.
Customer did not leave a comment.Tyler E.
Old guy in charge was trash. Left out many details about the whole truck rental process. Gave me a truck with material opened and tried to charge me for it. Guy had an attitude problem when i asked questions. Overall this was my first time renting a U-Haul and it wasnt a good experience.Alexis G.
Customer did not leave a comment.Bianca C.
The side-view mirror would not stay in position and may need tightening.Gary F.
Guys were really helpful in getting the trailer hooked up. Even helped when the tail light system was not working properly.Joseph S.
Customer did not leave a comment.OWEN O.
Mobile check-in and Check-out was easy.Salvatore P.
Customer did not leave a comment.Karen H.
Gabriel was extremely helpful.Christopher S.
Customer did not leave a comment.JAMES R.
Great people, best Uhaul experience I've had! (and I've had quite a few with 4 kids!)Beth B.
They might be nice folks running it but I was after hours. The problem is that corporate does not give good instructions as to dropping off a trailer. I had to guess. And I was worried someone might take the trailer. It did not seem secure. I followed the instructions exactly, but still left feeling like the trailer would get poached. Again, I spent a half hour on the phone waiting for someone to talk with. No one answered.Leonard N.
Didn't have our truck. Was awful. Never using again for a move.Benjamin F.
Customer did not leave a comment.Shane M.
Customer did not leave a comment.Leah B.