Customer Reviews for Sumter Rentals
(U-Haul Neighborhood Dealer)

115 reviews

1555 Mason Rd   Sumter, SC 29150

(803) 469-6585

Office Hours

  • Mon-Thur: 8 am–4:30 pm
  • Fri: 8 am–3:30 pm
  • Sat-Sun: Closed

Services at this Location:

Contact Us

(803) 469-6585

1555 Mason Rd
Sumter, SC 29150

Services at this Location:

Office Hours

  • Mon-Thur: 8 am–4:30 pm
  • Fri: 8 am–3:30 pm
  • Sat-Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

hung nguyen 
Rating:
5.0

Customer did not leave a comment.

charles cowan 
Rating:
5.0

Customer did not leave a comment.

Deborah DiLella 
Rating:
4.0

Customer did not leave a comment.

Kelly Hawfield 
Rating:
5.0

Nothing at Mason Rd, but The Put It Down Plaza, needs help with customer service and being more professional.

Kim Ramsey 
Rating:
5.0

This reservation was moved from Put It Down at 4666 Broad St Sumter, SC 29154. This was required because the doors were locked and no one was around at Put It Down even though I arrived within their posted business hours. I've experienced similar problems picking up a UHaul in Columbia SC. I strongly recommend that UHaul screens their service providers more thoroughly to ensure that they have the ability (and willingness) to service UHaul customer's in a professional and timely manner. I did not experience any delays or issues with Sumter Rentals!!!!

William Scott 
Rating:
5.0

Customer did not leave a comment.

Eric Hamilton 
Rating:
5.0

Customer did not leave a comment.

Thomas A Heinen 
Rating:
4.0

The initial truck had engine misfires that one associate tried to pass off as nothing. Thankfully another person heard the conversation about the check engine light and decided to check it out. Had to wait an hour for another truck.

Brandon Suarez 
Rating:
4.0

Easy transaction and no hassles.

Keith Ivey 
Rating:
5.0

Customer did not leave a comment.

Lee Crispi 
Rating:
5.0

Nothing exciting great job

Sarah Timmons 
Rating:
5.0

Customer did not leave a comment.

Tamesha Powell 
Rating:
4.0

Customer did not leave a comment.

PHILLIP COLEMAN 
Rating:
4.0

Customer did not leave a comment.

Shakelia major 
Rating:
5.0

Customer did not leave a comment.

Stephen Pitcock 
Rating:
4.0

Courteous and professional staff helped hook up trailer and ensure everything worked properly

JEFFERY CHRISTENSEN 
Rating:
5.0

Nothing it's all 👍

Artis Johnson 
Rating:
5.0

Customer did not leave a comment.

DANIEL MELLERSON 
Rating:
3.0

it was fine, i guess, nothing to brag about really..

scott Willis 
Rating:
4.0

Customer did not leave a comment.

Enrico D Pisciotto 
Rating:
5.0

Customer did not leave a comment.

Cynthia Ford 
Rating:
2.0

The passenger door didn’t open from the outside. There was loud noise while driving it. And when I dropped it off. Called to confirm and it took them an hour to call me back. Need better process when app doesn’t work.

ANGEL BLEDSOE 
Rating:
5.0

The process was quick and smooth. And the clerk was very friendly, polite and helpful.

ALBERT FROST 
Rating:
5.0

Customer did not leave a comment.

Raychaunda Wilson 
Rating:
4.0

Customer did not leave a comment.

Wayne Brunson 
Rating:
5.0

Customer did not leave a comment.

bill wingate 
Rating:
5.0

Customer did not leave a comment.

Harry James 
Rating:
5.0

Customer did not leave a comment.

Steven Watters 
Rating:
5.0

Customer did not leave a comment.

Sean Fanning 
Rating:
5.0

Great Staff.

James Rice 
Rating:
5.0

Customer did not leave a comment.

Harold Haney 
Rating:
3.0

Customer did not leave a comment.

marcus williams 
Rating:
5.0

Customer did not leave a comment.

Eric Pagan 
Rating:
3.0

The Wi-Fi connection was awe full. Had to find a place to connect to be able to maneuver through the program. Took an hour to complete the process and had to call U-Haul support and they confirmed need better Wi-Fi to complete the process. The store location was very close to the main road (378 I think) and that was good. I ordered a flat furniture dolly but was given a stand up dolly. The truck had damage to it so I took pictures of the damage in case I have to prove I didn’t cause the damage. If I ever have to rent another truck I’ll chose a location that has real people to provide the truck and not an electronic rental system. The truck drove good and was user friendly to operate.

Richard Dorman Sr 
Rating:
3.0

They were closed so I didn't get to interact with anyone there. I tried to use the website to return the trailer, but it sent me into a maddening loop of trying to upload pictures. Finally gave up and just left the trailer sitting there.

James Snyder 
Rating:
5.0

Professionalism as always.

CHRISTOPHER LACASSE 
Rating:
1.0

Customer did not leave a comment.

Quonetta Green 
Rating:
4.0

Would be nice if the cellular signal was a little stronger there…

Robert Casey 
Rating:
5.0

Super friendly!

Leland Vandeloecht 
Rating:
3.0

Was not given UHaul paperwork for rental and was not informed the truck was in an accident!

Shirley Green 
Rating:
5.0

Keep doing what you are doing.

William Robinson 
Rating:
4.0

Customer did not leave a comment.

Stephen Pitcock 
Rating:
4.0

Nothing, the equipment was readily available thank you.

felicia lonon 
Rating:
5.0

Customer did not leave a comment.

Paul Shores 
Rating:
4.0

Customer did not leave a comment.

Melanie Payne 
Rating:
5.0

Exceeded expectations. Will return to do business again.

Shirley Crowder 
Rating:
5.0

Customer did not leave a comment.

chris miller 
Rating:
5.0

Customer did not leave a comment.

Erin Boland Sr 
Rating:
5.0

Customer did not leave a comment.

Tim Range 
Rating:
4.0

Work on your pricing. It’s no way I should rent a vehicle that says the price is &19.99. I have the vehicle for MAYBE all of 45 minutes. ONLY drive 4 miles and my bill somehow comes out to $36… something isn’t right with that pricing and it really needs to be looked at. I honestly feel cheated out of money as small as the amount may be.

Timothy Curry 
Rating:
5.0

Customer did not leave a comment.

Erin Boland Sr 
Rating:
5.0

Customer did not leave a comment.

Alonzo Graves 
Rating:
5.0

Very friendly staff.

Logan Smith 
Rating:
3.0

Customer did not leave a comment.

Kris Williams 
Rating:
2.0

1$ a mile over plus the tax dependent move per state. Your moving equipment is overpriced and over hyped. Calm yourself and your company, you are not worth that much. Also the seller lied to me and told me that the price per mile was .40c before I left, and rushed the contract.

Sean Conner 
Rating:
5.0

Customer did not leave a comment.

Dexter Curry Jr 
Rating:
4.0

Customer did not leave a comment.

Danesha Franklin 
Rating:
1.0

They charge to much I never paid 151.00 for uhaul that’s how much they took off my card there customer service is horrible

LATASHA SMALLS 
Rating:
5.0

Can't think of anything. Everything went perfect

RICHARD MORRIS 
Rating:
4.0

Nothing

ERIC MCCLAM 
Rating:
5.0

Straps on the dolly skipped when trying to strap car on dolly

Richard M Doyle 
Rating:
4.0

Kudos to Sumter rentals, the gentleman made it quick and painless.

Russell Seyle 
Rating:
5.0

Great customer service

Ryan Smith 
Rating:
5.0

Customer did not leave a comment.

Joaquin Arevalo 
Rating:
5.0

Customer did not leave a comment.

denielle walker 
Rating:
5.0

Customer did not leave a comment.

Charles Edens 
Rating:
5.0

Customer did not leave a comment.

Jessica Singleton 
Rating:
5.0

Customer did not leave a comment.

Jessica Singleton 
Rating:
1.0

The new female attendant is very rude. The older male attendant who I’ve worked with in the past is great.

Honeybee Stampers 
Rating:
4.0

I had to go in to collect the key. The gentleman that helped was VERY polite and it was so refreshing after the morning we had. My only takeaway is that the establishment smelled of cigarettes which was concerning as I'm an asthmatic. Other than that, we were very pleased.

Staria Chinoska 
Rating:
5.0

This location is always friendly, clean, and accepting.. Never have a problem here.. we appreciate your help!!

AUDREY HENRY 
Rating:
5.0

Customer did not leave a comment.

PATRICK HAMILTON 
Rating:
4.0

Good customer service

Debra Mcquillia 
Rating:
5.0

Customer did not leave a comment.

Debby Laney 
Rating:
5.0

Customer did not leave a comment.

aerianna bethea 
Rating:
2.0

Need a better system for making sure U-Haul are actually at the location requested or even the one U-Haul send you to.

Douglas Reiland 
Rating:
3.0

I drove 9 miles. They said I used 3 gallons of gas. There is no way I used 3 gallons of gas in 9 miles. I have a picture of the gas gage.

Jennifer Anderson 
Rating:
1.0

The person on staff was rude and didn’t know how to set up our rental or anything about terms and conditions of rental. It took over an hour to complete the application/agreement. I would not recommend this location

Daniel Powers 
Rating:
5.0

Radio not working, engine light on. The office personnel was excellent!

James Rice 
Rating:
5.0

Customer did not leave a comment.

Maria Escalante 
Rating:
5.0

Not a thing..

RICHARD MORRIS 
Rating:
5.0

Return was simple. Which is what was asked for.

mike henson 
Rating:
5.0

Customer did not leave a comment.

Andrew Newman 
Rating:
4.0

This was not the location we were supposed to pick up from, but they were quick to provide most of the equipment we needed. The truck park has a lot of damage: broken mirror, broken front bumper, and numerous scrapes and dents. Overall, the truck operated fine.

SCOT TAYLOR 
Rating:
3.0

Old truck. Smelled of burning oil. I would not recommend unless my friends checked out the truck well first. We drove 11 miles and put $10.01 dollars of gas in. The company added $21.00 to my bill unexpectedly. There is no way we used that much fuel to travel 11 miles. Sorry.

John Stodghill 
Rating:
1.0

When ask about the difference in quoted price (about 70 dollars) was told the quot did not include taxes Was never offered or even mentioned that the travel coverage or told that it was most of the difference in the price which I would have declined but didn’t have the choice This happen because of traveling interstate and had an accident and needed a truck and tow dolly to get vehical from SC back to home in FL

John Schanno 
Rating:
5.0

Customer did not leave a comment.

Kelly Rathbun 
Rating:
5.0

Customer did not leave a comment.

Ponce Bullard 
Rating:
5.0

1. The equipment was very dirty 2. The truck engine needs a tune-up 3. The brakes made horrible squeaking noise when applied..

Rodney Greene 
Rating:
5.0

Customer did not leave a comment.

Ivette Bohannan 
Rating:
5.0

Customer service was awesome couldn’t ask for better

dallas gift 
Rating:
5.0

Services were Awesome!!

LAKESHA JOHNSON 
Rating:
5.0

HAVE MORE UTILITY DOLLYS READILY FOR CUSTOMERS

Tiara Lee 
Rating:
4.0

The first location I went to (Put It Down, Broad St, Sumter) was closed to due to Covid. This was not mentioned when I made my online reservation. The customer service rep I called on the phone was extremely helpful and resolved the issue very quickly and very professionally.

MATTHEW BUTTERWORTH 
Rating:
5.0

Customer did not leave a comment.

Baron Dukes 
Rating:
5.0

Customer did not leave a comment.

Krishanda Pringle 
Rating:
5.0

Great service

ANGELA LOWERY 
Rating:
5.0

Great customer service. Kind accommodating people. Great equipment.

Gabrielle Holton 
Rating:
5.0

Even though I came in late in the day before Thanksgiving, the folks at this location were very helpful and let me know where I needed to leave the trailer when I retuned it on Thanksgiving Day. Very professional! Great job!

GARY KNUTSON 
No reviews have been submitted for this location.

Additional Services at this Location

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  • Trailers & Towing

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