Customer Reviews for Success Auto Holding
(U-Haul Neighborhood Dealer)

43 reviews

6501 Bellfort St   Houston, TX 77087

(346) 772-3194

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–6 pm
  • Sun: Closed

Services at this Location:

Contact Us

(346) 772-3194

6501 Bellfort St
Houston, TX 77087

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–7 pm
  • Sat: 9 am–6 pm
  • Sun: Closed
No photos available

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Sara Garcia 
Rating:
4.0

Customer did not leave a comment.

Arnoldo Tzul 
Rating:
5.0

N/A

Joannie Beasley 
Rating:
2.0

Very rude

teresa victoria 
Rating:
5.0

Customer did not leave a comment.

Theresa Williams 
Rating:
3.0

The parking for the trucks was/is full of mud. The truck got stuck 3 times when trying to park at this location. There was no place to drop off the keys. And since we turned off the truck once parked. The truck couldn't be restarted

Katandra Jones 
Rating:
4.0

Customer did not leave a comment.

Carlos Torres 
Rating:
3.0

Not a very good location. Hard to get in and out at the front.

Sabrena Jackson 
Rating:
5.0

Customer did not leave a comment.

Michelle Smith 
Rating:
1.0

They were very rude, screaming and yelling at the top of their lungs stating, “WHY DO I KEEP CALLING, NO MAN WORKS THERE. I repeatedly asked her to please let me talk an explain that uhaul told me this was the location and I did business with a young, kind man. She was irate even further, THEN the young man walked in (that they claim didn’t work there) and I heard him clearly tell both women he did rent a uhaul to us and that they just didn’t have a dolly available. NOT to mention when we got it it was covered FULL with pallets and Sheetrock that my mother (almost 60) and my brother had to remove themselves AND the uhaul was on E!!! I wouldn’t recommend this uhaul place to even my worse enemy, honestly! So disrespectful the women that work there. I also took photos of the gas , mileage and how filthy it was when I received it. NEVER AGAIN AT THIS LOCATION!

Jacqueline Luna 
Rating:
2.0

The person that represented U-Haul in issuing me the truck was an hour and 15 minutes late.

Roberson Turner 
Rating:
5.0

Keep up the good work

Alton Sam 
Rating:
1.0

Worst experience ever with Uhaul. Reserved a rental at another locational originally, arrived and no one was at the location I waited over an hour on the phone with a rep only to get hung up on. The place looked abandoned and I was charged!!! Plus $100 extra deposit without any services rendered. I used the service to get the key without someone being present and was told I needed to go inside for a key. The place looked abandoned. Eventually a rep transferred me to another location (Belfort) more gas and time wasted with no one held accountable. I received a truck at the next location and it was dirty with stuff inside. I then was charged an extra $25 for whatever reason. When I attempted to drop off I saw 3 different drop off locations through my reservation, absolutely ridiculous, I then was charged a cleaning fee but I left the truck exactly how I received it! Dirty inside. And I was overcharged for 3 gallons of gas when I for sure put it back where it was suppose to be!! Terrible customer service. Never again, please do better I’m still awaiting my deposit refund!!!

cody hebert 
Rating:
5.0

Customer did not leave a comment.

Brittany Shelton 
Rating:
5.0

Customer did not leave a comment.

RONNIE ADAMS 
Rating:
2.0

Let us know beforehand that the truck and products we reserved are not available. Staff was friendly though.

Rachel Martinez 
Rating:
5.0

Keep up the good work....

LARRY BATES 
Rating:
4.0

Customer did not leave a comment.

JAIME SEGURA 
Rating:
5.0

Customer did not leave a comment.

Shonda Lewis 
Rating:
3.0

Customer did not leave a comment.

Josue Vargas 
Rating:
1.0

Customer did not leave a comment.

Joshua Billingsley 
Rating:
5.0

Great service!!! I will be calling in future.

Don Perkins 
Rating:
5.0

Great customer service. Easy to communicate with. Very nice personnel

Hector Duenes 
Rating:
5.0

Customer did not leave a comment.

JANIE MILLER 
Rating:
5.0

Customer did not leave a comment.

FABIAN RIVERA 
Rating:
5.0

Customer did not leave a comment.

Silvester Morris 
Rating:
5.0

AFTER BEING RUN FROM ONE U HAUL TO ANOTHER A FRIEND IS THE ONE THAT GOT ME TO THE PLACE THAT TOOK CARE OF ME . AFTER THAT I DONT KNOW WHAT TO CALL THE PEOPLE AT 1313 S LOOP IN HOUSTON ( WITH TRUCKS ALL OVER THE PLACE AND TELL ME NOTHING BUT U HAUL IS SHOUT DOWN WITH A NASTY ATTITUDE) BUT I WILL NEVER GO THERE AGAIN

EDWIN JOSEPH 
Rating:
3.0

I was charged for equipment that I did not ask for I also requested to drop off at a different location my drop off location was changed at check in.so the one thing that could be improved is not charge a customer for something they did not ask for and do not change their location of drop off or pick up.

Shamica Breaux 
Rating:
4.0

We were having technical difficulties with the app but the personnel was very helpful as well as the representatives we spoke to . I was very satisfied with the customer service experience.

Jordan Box 
Rating:
5.0

Customer did not leave a comment.

Kate Bangle 
Rating:
5.0

The phone persons at 1800go u haul are what is wrong listen to the complain I made on a recorded line to a worker on 12/04/19.My name is Darlene Rayford. Everything was wrong the 1st. Truck drop off did not have free month storage , no 10 x10 storage unit , I am stopping story to long to write ,listen to recording or call me at 337-263-3238 Thank you

darlene rayford 
Rating:
5.0

The staff at this location were excellent. I would definitely rent from and refer this location.

Shawn Brown 
Rating:
5.0

Nothing everything was perfect

eddie randle 
Rating:
5.0

Customer did not leave a comment.

Marquette Moshay 
Rating:
1.0

Very nice staff & would’t hesitate to work with them again; however, actual U-Haul supplies were few & far between. I had requested furniture pads, but none were available. The truck was fine mechanically, but really dirty. They need some TLC & help from U-Haul management. There is much potential for growth & service there, I believe. Really good people!!!

Gene Todd 
Rating:
2.0

Location of pick up was changed last minute so I went to the wrong uhaul location. Walked into establishment and wasnt acknowledged. Two women were in backroom and said nothing. Stood there for a moment while a salesman from outside was working with someone and after that was finished she came inside. Truck was next door in a muddy field and had left over styrofoam blocks in the truck.

Purnima Brooks 
Rating:
5.0

The gentleman who assisted me was extremely courteous and even offered me a ride home to my destination. However I preferred to walk home since it was such a beautiful day. Excellent customer service. Thanks.

Linda Barker 
Rating:
5.0

Customer did not leave a comment.

sergio villarreal 
Rating:
5.0

Where I picked up the trailer was great. Where I ordered/reserved it was the WORST EXPERIENCE EVER. First, I stood in a short line for 30 minutes. Then the proceeded to tell me I would probably have to go to a different location to get it. Then they sent me an email telling me I needed to come back the next day to have my hitch inspected. WHY DIDN'T THEY DO THAT WHEN I MADE THE RESERVATION. I stood in line for 1 hour (short line again) but they kept taking people out of line, not those with on-line reservations, etc. RUDE! They also had, every day I drove by there 2 trailers sitting on the lot of the size I ordered. Then I get the notice that I needed to go to the location where I had to pick it up, miles away and in rush hour traffic. They had 2 but both were disabled. The "system" told them he had 4 and he has tried to tell them forever he does not. It did show my order location of having 4 that day!!!!!!!!!! He called and they never answered the phone. So, he took time at the pick up location to repair one of the trailers. He was an absolute angel. The other location? I'll never recommend them again! And I'll think twice about uHaul in general!

David Weber 
Rating:
5.0

Customer did not leave a comment.

Cesar Albarracin 
Rating:
5.0

Everything was Excellent!!!

Chandra Williams 
Rating:
5.0

I was treated good al the way

Byron Baker 
Rating:
1.0

The person work there was rude he cursed me out and he threw chairs and ink pens he was just really a rude person and I will never rent from that location again and will tell everyone I no not to go there

betty young 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top