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Sandi B
Customer Reviews for Stuart Motorsports
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Everyone was extremely helpful and willing to make a stressful situation easy. Thank you guys.
Sarah SAwesome customer service!! Stuart Motorsports ROCKS!!
Michael CFirst of all $300 for a 4x8 without locks for the hitch, or the door, is unelectable. The trailor was weight off..The Uhaul was very dirty and dusty with somekind of drywall dust and dirt. Mix up in pick up locations, and when dropped it off, recieved an email 2 weeks later that I was still in possesion of it. Very unsatistfied in your service this past rental.
KRISTIN HStuart Motorsports rocks!!
Michael COne of tires was severely deflated only 25PSI everything. Else was fine though.
Carl HGREAT customer service!!!!!!!!!!!!
Michael CStuart Motorsports is awesome!!
Michael CThe representative named Matthew at Stuart Motor Sports made my experience renting and moving with U-Haul exceptional. I will definitely recommend U-Haul to anyone who needs a rental. Thank you.
Russell DMathew was great and The truck worked very well. Was in and out very quickly. Had no problems, thank you.
Peter DCharged $50 to unload my vehicle from the car hauler.
FRANK GThe staff was excellent and very helpful!
Andrew BDid not have dolly, handtruck and blankets. And even charged me a extra day when would not I brought it back by end of day Monday.
Brian DThe guy who got me set up with the trailer was great !
Dan WExcellent customer service !!
Kim HThe gentleman who helped me throughout the process was very helpful, polite , and friendly. I would definitely come back!
NATAHLIE CGreat experience- great customer service
Bryan BGreat Job !
Robert RIf the ratchets had some wd 40 applied every year or so they should work alot better.
Arnold AExcellent customer service.
Jeffrey BThe 15foot truck was very nice, shifted well, handeled easily. It had only one thing, it pulled abit to the driver's side. Overall, the 470 miles in it was a pleasure even backing off a narrow street into my driveway. Thank you. P.S. The final milage charged was correct.
Nancy RI encountered two separate issues. First, the location that I was told to pick up the vehicle did not have anyone available to provide me with the vehicle. I phone the 800 number and they directed me to a Stuart, Florida location (Stuart Motorsports). I went there and the associate walked me out to the lock box and gave me the key. I loaded my moving blankets and dollies into the truck and then took a picture of the mileage and gas guage. I used the truck and moved my items, replaced the used fuel and returned the truck later that day. I then took a picture of the mileage and gas guage again. I received the receipt later that evening and determined that the outgoing mileage on the bill was off by 10 miles from what it actually was when I picked up the truck. I went back to Stuart Motorsports the next day and showed them the picture of the mileage and gas guage. They directed me to call U-Haul to get credited properly. I phoned U-Haul and they asked my to send them the picture with the mileage and time stamp of the picture. I have done that I have not seen my credit yet. I am finding that U-Haul regularly tries to charge the customers incorrectly. This is why I take the picture. Anyway, if I don't receive the credit in the next day or so, I will call my credit card company and dispute the extraneous charge and will file a better business bureau complaint. Trust is a two way street. I my trust of U-Haul is pretty much zero. What you can do is be honest when you deal with your customers.
Dennis AThe app needs to be easier to use, or go back to counter service!
Silvio SI was told that I could return trailer at any Uhaul location. First took return to Choice on Federal Hwy in Stuart. Told there would be $100.00 drop off FEE at that location. Was required to take trailer to Motorsport on Federal Hwy in Stuart. Why isn't every location the same?
GLEN BVery friendly and easy to obtain the carrier. Return was also easy after hours with simple online process!
David CEasy & quick return
Kurt WGreat service
John MNA
Matthew SMatthew provided excellent customer service. He was professional and friendly.
DANIEL PMathew was fantastic !
James BRental went smoothly & Matthew was excellent! I rented to p/u some 🌴’s I purchased (then planted) w/o looking @ my emailed contract till I had equipment for nearly my 6hr rental timeframe. No add’l fee but better to know a daily rental timeline before walking off not knowing. All went as well as I expected.
Gregg WThe truck almost couldn’t start at the insulation location. Then after we loaded and unloaded the truck it would not start at all. After contacting haul me and the man I hired had to sit in the truck and wait almost 90 minutes and I was paying my mover $100/hr which cost me an extra $150 which should be paid by uhaul . Not me. They had to bring out a new battery. Call me Jeff dickerson at 954-270-2481 to rectify my expense
Jeffrey DThe truck served reliably. The transmission labored from 2 to 3 and 3 to 4. Once in 4 it sounded OK. My biggest thing to ask to change is the wipers even if they look OK more often. They smeared in the rain. I could not tell if the tail lights in front of me were slowing or maintaining speed. Once at destination, the storage manager was having her Uhaul trucks serviced. She kindly asked the mechanic to replace the wipers. The trip back was in constant rain sometimes very heavy for three hours. That kind wiper change saved my trip. Otherwise, would have had to stop.
Nancy RAmazing customer service! Would definitely use this location again. Highly recommended
Daniel CMike and Bobby are the best. Great communication, pleasant and very thorough. Great experience.
Christine Cthey tried to rip me off .....this meanie manager man asked for $50 to take off the car from the trailer. what a rip off. only $50!!!
ROBERT RI was unaware that I needed to use the Uhaul app in order to get the keys to the truck. I filled out all my information online prior to coming to the location. None of that matter, I had to redo everything through the app. Terrible experience, I will tell anyone interested in renting a Uhaul to use Lowe's or Home Depot.
Andrew BEven though we were not able to complete the U-Haul return app due to technical difficulties they were very understanding. Unfortunately the business hours were closed Sunday and Monday for our expected return and so we had to return the U-Haul Sunday night.
Helen HCall and I will tell you
John MThe front end had some shaking over 70. Needs new rubber around side windows. Other than that, ran good.
JEFF CThe owner is great, super friendly, and went above and beyond. Will be using this location from now on.
Noah JVery friendly quick in & out
james CMathew was very friendly and helpful. Better signage and neater area for trailer storage
Robert MVery pleased
Michael PAll is good employees great
Dennis SThe gentleman who was assisting us was very helpful. I needed the assistance since the website check-in was problematic. He guided me thru some of the issues with the website. Super nice and energetic individual.
John PMatt was excellent in getting me in out quickly and smoothly. I would strongly recommend this location and service to anyone looking for a rental.
james sEverything was quick and easy great personality
Dennis SNo contact drop off
David GVery easy to find and drop off. Plenty of room to maneuver.
Lorraine WGood Location, everything was fine.
Ron CThis location seems like a dying business. The fellow who checked me in was excellent.
Richard GNothing, motorcycle shop
MICHAEL PCharged a late fee because they are closed at 3 on a Monday. And the lady from the 1800 uhaul, did not tell use we had another place to call after calling her, to confirm drop off, We thought that’s what we were doing with her.
JONATHAN MAny time I need to transport my disabled motorcycle to this location for repair I have needed an expensive tow. Or I have needed to rent from another location. Having a truck with a ramp at this location is way more convenient, efficient and less costly.
Grace PYour website software is trash. What a horrible experience trying to drop of the trailer.
RUSSELL MMy location is awesome...
Sherri OMy only problem, was the self return app, it didn't work with my cell phone from Metro, although, my stepson's cell phone from Att, was able to use your app, still we both found it confusing and hard to use. We made a few mistakes because of the prompts, which seemed to not work properly, this could have been using his phone number verses mine. Otherwise , we were very happy with our experience, and friendly interaction with the rental company in Stuart Fl.
Larry SEverything was perfect. We will rent there again in a few weeks!
Scott TI dropped the truck Off after hours so I did not speak with anyone at this Location.
Neal RThe truck needs to be in better shape. The engine light was on, I was told that’s been on for a long time. Engine needs a lot of work when you step on the gas it sounds like the engine or transmission is ready to go. Very rough ride.
Carolyn YThe trailer I rented from uhaul had faulty wiring and caused issues with the electrical in my truck. The truck is currently in the shop being worked on after basically paying uhaul to fry the wiring. Thanks uhaul!!
Tobin BReceived amazing help while at this location
Morgan JI asked and know one would give me a Hard Copy even though I had no internet
Robert CStore representative was nice and professional. Would do business with again.
Bradley Z