Customer Reviews for Stroudtech Solutions
(U-Haul Neighborhood Dealer)

406 reviews

7975 Yonge St N 1A   Innisfil, ON L9S1A8

(705) 417-2896

Location Hours

  • Mon: 9 am - 6 pm
  • Tue-Sat: 9 am - 3 pm
  • Sun: Closed

Services at this Location:

Contact Us

(705) 417-2896

7975 Yonge St N 1A
Innisfil, ON L9S1A8

Services at this Location:

Location Hours

  • Mon: 9 am - 6 pm
  • Tue-Sat: 9 am - 3 pm
  • Sun: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I picked up a 6 x 12 trailer and when I went to lift it up it was very heavy. The tong weight is around 100 lbs. Too much for one person to lift. Perhaps you could start to add a cranking dolly on the new trailers.

MICHAEL B. 
Rating:
3.0

I booked my uhaul to be picked up at 9am. The attendant did not arrive until 9:37am. He had an employee waiting outside as well. He apologized to the employee for being late but did not apologize to me the customer. The truck was dirty. I would recommend that they be wiped down before the next guest. Other than that, I had no issues while using the truck. Thanks

Tricia G. 
Rating:
5.0

Quick efficient service. Price was as expected. Staff were kind.

Mary J. 
Rating:
5.0

Customer did not leave a comment.

MICHEL P. 
Rating:
5.0

Customer did not leave a comment.

Jaeyoung K. 
Rating:
4.0

Although the truck wasn't dirty with garbage it hasn't been vacuumed or properly cleaned in a while. In covid times this was below expectations. It also had a smokers smell indicating previous rentals have smoked in the unit and is unappealing to a non smoker. Outside of this the process was easy and stroudtech was helpful when I called with a question

Ken D. 
Rating:
1.0

The guy tried to scam me. Asked me if I wanted insurance and I said no and he still put it on my bill. When I returned the trailer I asked him why that was on the bill when I already said I didn't want it and he said he would remove it for the payment. Payment was taken from my credit card today and the insurance charge is still in the payment.

PETAR C. 
Rating:
5.0

Wonderful experience. The Uhaul guy in Stroud on Yonge street was a champ. Easy pickup, no hassle return. I paid $128 all-in to rent a 6x12 trailer for 3 days. Just awesome all around. Thanks again.

JEFFREYA H. 
Rating:
4.0

Customer did not leave a comment.

Charles M. 
Rating:
5.0

Customer did not leave a comment.

Chad C. 
Rating:
1.0

They charge me for a vehicle I didn't even get. I had a schedule vehicle for Sunday that I book online and they where closed. But still charge me for the rental

DANIEL V. 
Rating:
3.0

Fair

Peter S. 
Rating:
5.0

Customer did not leave a comment.

Natalie G. 
Rating:
1.0

there was no truck, plus we will see if i get my refund for the damage coverage i did not want.

COLINH A. 
Rating:
4.0

Customer did not leave a comment.

ELGINN M. 
Rating:
1.0

The guy at this location was very rude. We arrived to pick up our rental truck and he complained that it is his lunch time and we would have to come back in an hour when he's finished eating. After arguing with him he processed us before his lunch

John D. 
Rating:
2.0

Be on time. I had a reservation for 9am and didn't get the truck until 9:40 because the shop owner wasn't even there yet.

MICHAELCARLOS D. 
Rating:
1.0

My original pick up location was local. It was changed to the Innisfil address on Innisfil Beach Rd., one hr away. When I arrived there was no trailer. I had to drive to above location 20 mins away. The trailer had not been well inspected as a broken door hinge was discovered at the house. The attendant at Stroudtech was pleasant enough but not really engaged.

Ken M. 
Rating:
3.0

Equipment should be clean and smoke free!

Robert W. 
Rating:
5.0

Customer did not leave a comment.

HEATHER B. 
Rating:
5.0

Customer did not leave a comment.

KEN F. 
Rating:
4.0

Customer did not leave a comment.

CHARLES C. 
Rating:
5.0

Customer did not leave a comment.

Carlo G. 
Rating:
5.0

Customer did not leave a comment.

LAP-FUNG C. 
Rating:
4.0

You need to clean the inside of the truck yourself, the truck i rented was extremely dirty.

Denis M. 
Rating:
4.0

Customer did not leave a comment.

Caitlin H. 
Rating:
1.0

Does not let you know that if you go over the km you will be charged above and beyond. $600 total bill for a day rental. Absolute bs. Not notified of How many km I can go. Not the guys fault running the business.. Will never use U-Haul again. Customer service is a complete joke. Told me tough luck, pay the bill. His name was John mazeral. For the incompetent interaction with U-Haul. I wouldn't even rate it 1 star.

SEAN C. 
Rating:
5.0

Customer did not leave a comment.

Bill T. 
Rating:
5.0

Customer did not leave a comment.

Andre D. 
Rating:
1.0

The rental was a circus. I live 5 minutes from the Uhaul dealer at 62 Commerce Park Drive which is where my reservation was supposed to be picked up. When I arrived there was another customer leaving with the trailer I had rented. The person at the desk stated that this person needed a trailer for an emergency and I would have to drive 15 minutes to another location to pick up the trailer. When I arrived there was no one working at the Yonge Street location. I am 60 years old and I could not lift the trailer with my back issue. Fotunately there was another older gentleman who arrived for a similar trailer and we helped each other to hook up. About 2 hours after I picked up the trailer I received a mail to complete regarding the condition of the trailer. It would not open. I had to call customer service and tell them the trailer was in good condition and returned in same condition. I received an invoice today with an $8 insurance which I did not request. Enough said.

Leonard T. 
Rating:
5.0

I simply did a self check out and dropped the keys in the allocated box.

Fady N. 
Rating:
3.0

Better cell service or enable wifi so that customers don't have a hard time completing the mobile check in

Tony F. 
Rating:
3.0

Needs to be better signage out front.

MARTIN T. 
Rating:
3.0

Customer did not leave a comment.

Igor I. 
Rating:
2.0

Have the vehicle ready to go. Requested dolly was out side and all the moving blankets were in a pile outside the building.

MARK R. 
Rating:
3.0

I felt bad for the guy who was in the office. Mistakes were made and trucks weren't where they were supposed to be. He got the brunt of someone else's guarantee that didn't work. Thankfully we got our truck, was stressful for a bit because we only had that day to move our stuff. No truck would have made us have an awful day. The guy working was good.

MARCOJOSEPH DARI B. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
1.0

Customer did not leave a comment.

Elisabeth M. 
Rating:
4.0

I had to lube up the ratchets for the straps. I get they sit out side all the time. But they were pretty stiff.. should be better for the next person though.

Daniel T. 
Rating:
3.0

Customer did not leave a comment.

Craig W. 
Rating:
3.0

Customer did not leave a comment.

Kay M. 
Rating:
2.0

My truck was not available in time. I have to vait 1 hour.

Ishtvan K. 
Rating:
5.0

The person at the desk made the rental flawless and easy, the truck cab was disgracefully dirty, being with Covid it was unacceptable

Thomas M. 
Rating:
3.0

It's really hard to talk to the staff because he has a really loud background voice.

Mowen Bert T. 
Rating:
3.0

I rented a car hauler trailer to bring my car home. There was a taillight missing. It pulled fine when it was empty and lightweight but found on my way home loaded, the trailer had no brakes at al. That particular trailer was pretty long in the tooth. Time for some attention.

Michael T. 
Rating:
3.0

Had a trailer booked at a different location and wasn't available upon pick up. Sent me to this location which was 30 min from my house... customer service at both locations was subpar. Employee at the innisfil location seamed very annoyed he had to do anything when I showed up... hardly the service I receive from the essa location

PAULAC N. 
Rating:
2.0

Store wasn't open when I came to pick up the trailer, had to wait 45 minutes, Trailer was pretty beat up but I could look past all of that if mechanically it was in good shape but once I had picked up a car I realized the brakes were not working on the trailer!! It would bang loudly on acceleration and deceleration like the brake mechanism was working but there was no brakes Plus one of the tires was completely bald. Brutal!

Anthony B. 
Rating:
4.0

Customer did not leave a comment.

Gary S. 
Rating:
1.0

my pick up location was changed on me 3 times in 24 hrs, from 2pm to 4pm. I was told they close at 4:30 so I had to rush to get it as i had made arangements for 2 pm and had to rearrage my day. Then I was told it had to be back before 8:30 am as it was needed for another booking. I was lucky that the shop stayed open till i got there as they have a gated lot and Do not open till 9am. The 2 people I talk to on the phone were nothing but rude and very uncooperative about everything. The service has gone into the trash with alot of your locations. trailers are not maintained, dirty, missing parts. I cant believe you let some of these locations stay open, its a huge dump and the operators dont care.

KRYSTAL R. 
Rating:
1.0

Dealer provided no paperwork at all. Rodgers system was down during checkout. $600 was misplaced and I didn't get a bill for over 2 weeks after returning the truck. Had to call corporate to have final bill corrected. No call at all from the area manager John M. This is not the first time.

Scott C. 
Rating:
5.0

Customer did not leave a comment.

JOHN L. 
Rating:
2.0

Customer did not leave a comment.

CARLTHOMAS D. 
Rating:
5.0

Seamless service. Would definitely use again.

NICHOLAS G. 
Rating:
2.0

1 hours waiting. Reservation was 9:00am and the door did not open until 9:30 and two other clients were waiting . Only left the parking lot at 10:10am

Manuel F. 
Rating:
3.0

I wasn't able to return the vehicle using the U-haul app, because it wasn't capturing the dashboard photo. That made me lose some time, first trying several time thru the app and then talking to the local business person.

GABRIEL A. 
Rating:
1.0

Please refer to my file.

Jason B. 
Rating:
3.0

Customer did not leave a comment.

NILOUFAR F. 
Rating:
5.0

Very personable gentleman.

TRENT G. 
Rating:
1.0

I felt unsafe at this location.

PETRUSJACOBUS V. 
Rating:
3.0

Customer did not leave a comment.

Gregory W. 
Rating:
4.0

Customer did not leave a comment.

DENA K. 
Rating:
4.0

Customer did not leave a comment.

SIPHOY C. 
Rating:
1.0

Location is disgusting, can't even walk in as they have computers and junk everywhere all over the floor. The truck was not cleaned inside or out, like filthy dirty on the inside even a plastic dirty fork left in the cup holder like they didn't even look in it and pick up the garbage in between uses. Thanks, Chuck

CHARLES S. 
Rating:
4.0

Customer did not leave a comment.

Michael C. 
Rating:
1.0

Employee was 30 minutes late. Shop was covered in computer parts and a mess. Was sent to the wrong truck and inspected the wrong truck on the app. Finally got to my truck which was in worse condition and had garbage inside. Had to inspect again. Uhaul has usually been great. This particular place isn't. I felt ripped off. Even though I did manage to rent a truck.

Joshua L. 
Rating:
5.0

Customer did not leave a comment.

Brad R. 
Rating:
5.0

Customer did not leave a comment.

JACKY Y. 
Rating:
1.0

My contract stated that I could pick up my rental at 9 am no one showed up to opne till 9:45 am so I automaticallylost 45 minutesof my rental! The cost for a car hauler is 54.95 for 24 hours, however they charged me 54.95 for 6 hours 9 am till 3 pm! So instead of a 24 hour rental I only got a 6 hour rental for the same fee! What a scam! Never ever use them again. Unfortunately can't put a negative star rating!

RANDOLPHD S. 
Rating:
4.0

Customer did not leave a comment.

JAMES H. 
Rating:
5.0

Nothing totally happy with the service and equipment

Karen J. 
Rating:
4.0

Customer did not leave a comment.

Katherine M. 
Rating:
3.0

The vehicle had not been cleaned whatsoever.

Tyler P. 
Rating:
5.0

Customer did not leave a comment.

Jack K. 
Rating:
1.0

Make sure you clean your trucks out. I recieved bed bugs from the truck I rented

PATRICIAANNAKITA W. 
Rating:
3.0

Customer did not leave a comment.

Frank L. 
Rating:
5.0

Great service i highly recommend.........

RICHARD R. 
Rating:
5.0

We paid for moving blankets and they weren't in the truck Also when I reserved the truck I was given a price and was charged more than the agreed upon price...other than that it was a great truck and drove well.

Donna B. 
Rating:
4.0

Customer did not leave a comment.

Bahman B. 
Rating:
5.0

Customer did not leave a comment.

Thane W. 
Rating:
4.0

Customer did not leave a comment.

Martin G. 
Rating:
5.0

Great Customer Service!

Justin H. 
Rating:
5.0

Nothing! Keep up the good work.

MARIO B. 
Rating:
5.0

Customer did not leave a comment.

Lindsay S. 
Rating:
4.0

Originally was hoping for a pickup near Sutton, On. Got notice two days before our 15' truck would be available in Inisfil. Luckily able to pick it up one day before move at no extra charge. Lucky because we wanted to start our moving day at 7 a.m. and Tillsonburg was our destination.

Kevin K. 
Rating:
3.0

It was a little difficult to find, however once there my order was processed quickly and professionally.

Byron M. 
Rating:
5.0

Customer did not leave a comment.

Sean F. 
Rating:
4.0

Customer did not leave a comment.

Albert K. 
Rating:
5.0

Excellent customer service!!!

Rob T. 
Rating:
3.0

Customer did not leave a comment.

michael P. 
Rating:
5.0

It was a great experience. Staff were friendly and helpful

Candy S. 
Rating:
5.0

Great Customer service

Mathew E. 
Rating:
1.0

The initial time for pick up was 1130 and they changed it last minute to 1:45pm, when I went to pick it up the truck was late 30 minutes. This was very inconvenient for me because I had 2 movers that I paid $50 an hour so I wasted my time and my movers time having to pay them to wait around until I got my truck. This is the worst experience I've ever had with Uhaul and it will probably be the last time I use your services.

David R. 
Rating:
5.0

All was perfect - so it would be hard to improve.

Alexander F. 
Rating:
3.0

Customer did not leave a comment.

KAREN W. 
Rating:
2.0

Customer did not leave a comment.

Al L. 
Rating:
3.0

Stroudtech was fine, but originally I picked another location and this one was updated twice including a time change....the owner was good and explained there were delays with another customer. However it would have been nice if I could have dropped the trailer off at the original location. Also, there ended up being a mechanical issue with the trailer where the break was set to tight....

iain P. 
Rating:
3.0

Customer did not leave a comment.

Anne M. 
Rating:
3.0

Customer did not leave a comment.

Alberto L. 
Rating:
5.0

Keep up the great work man !

Kevin F. 
Rating:
5.0

Customer did not leave a comment.

Bryan T. 
No reviews have been submitted for this location.

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