Customer Reviews for Storquest Palm Springs
(U-Haul Neighborhood Dealer)

Rating:

5.0

Easy to book, pickup and return

Rating:

5.0

None

Rating:

3.0

see above. My comments / complaints are about the bare bones, cheap ass vehicle, not the staff or locations.

Rating:

5.0

The guy that helps us was very nice patient and super helpful. I recommend this place 100 percent.

Rating:

5.0

Make sure vehicles are clean& have plenty of fuel

Rating:

5.0

Rental was great, but the cab of the truck was really dirty.

Rating:

5.0

Nothing, it was very smooth, appreciated everything you did for me..Thanks again

Rating:

3.0

This was a drop off lot, no employees. It was fine, though it took me a while to find the key drop.

Rating:

5.0

Nothing!

Rating:

4.0

The truck was not clean and the windshield was barely visible. The windows should always be clean if nothing else.

Rating:

2.0

The lost the key and called me the next day to accuse me of keeping it when I turned it back into the individual in the office.

Rating:

5.0

Nothing. This was the first time that I used the mobile check-in and it was great! Saved a lot of time.

Rating:

5.0

Luna's service was fanstastic, always helpful at this facility

Rating:

3.0

The staff was competent, friendly, and I definitely would recommend this location for U-Haul pick up. The price for renting a U-Haul is too expensive and I would definitely not recommend U-Haul without suggesting they shop for a more reasonable rate.

Rating:

5.0

Great customer service, fast professional and friendly guy.

Rating:

1.0

Have a service representative who wants to be there

Rating:

3.0

Truck died twice obviously not maintained or regularly serviced.

Rating:

2.0

Equipment was good, service was poor. Location was in an unrelated public storage facility called StorQuest, difficult to find with no signage indicating UHaul and I didn't have internet access to look for directions so went to the main office on Ramon and waited in a long, slow-moving line to be told they couldn't help me find the location to pick up the truck. They didn't even tell me it was hiding at a StorQuest. No one at the 1-800 number could provide directions or tell me to look for StorQuest either. It took 3 hours to complete the rental process. I did not get a copy of the contract and did not know there was a $30 "gas service fee" on top of the gas charge. The truck was driven only 19 miles for which $57.90 (over $3 per mile) was charged for gas! There should have been 2 gals.of gas used based on UHaul's estimate and the ideal driving conditions (small load, completely flat roads, lite traffic/very little stop and go, good weather, etc.) I was charged for 4 gals. The whole check in/out process appears to be designed to facilitate padding everything in UHaul's favor at the customer's expense: No copy of the contract provided when the truck is checked out, and no invoice provided when it is checked back in. You have to leave the key and wait to receive the invoice by email after you have left the office. I could not recommend this service to my worst enemy let alone a friend.

Rating:

1.0

The building is not marked ‘uhaul’ and had an out to lunch sign on the door. I rang the bell several times thinking the Stor Quest might be the Uhaul location. When someone came to the door she said we’re at lunch and didn’t want to help me. I said I didn’t know where to leave truck, etc. she took the keys and I told her I’d just put gas in to the 3/4 mark. When I got the receipt it said she charged me for 5 gallons. This is why didn’t want to just drop my keys off.

Rating:

5.0

Dottie is a really good rental agent - friendly and very capable and helpful

Rating:

4.0

It was very simple and the gentleman helping us was knowledgeable and kind.

Rating:

5.0

make it possible to change drop off locations on the website, I called the district office and they were wonderful but should be able to do it on the app or web thanks

Rating:

2.0

The location could not have been less helpful. They had you park the truck in a tight location without assistance and then simply took the keys and said that was it. U-haul had to call me the next day (I returned the truck a day early) to see if I was returning the truck because the site had not notified U-haul that it had been returned.

Rating:

3.0

Clean the trucks! The truck I was given was covered in bugs on the front.

Rating:

5.0

None

Rating:

5.0

The check-in was difficult. The van had a lot of prior scrapes. How was I to know that those had been previously documented? It was a ridiculous process uploading photos of scrapes. The mileage and gas level was wrong on the contract. The attendant said "Oh they took it for service for service so the mileage and gas level is wrong." Upon returning, the attendant said that I had driven 110 miles. That was incorrect. The attendant did not want me to verify the mileage myself (I had forgotten when I parked the truck.) I said, "I can look at the mileage." She replied, "I will correct it." I said I want to know how many miles that I am being charged for, certainly not 110." She replied, "About 80." I said, "That sounds reasonable." I walked away. She was nice when I rented the truck, but not nice when I returned the truck. I suspect she was having a bad day.

Rating:

1.0

All of this registering online and scanning the drivers license and entering things to some Robot computer was really distasteful. Gone are the good all times when you actually got to deal with someone at the desk. It’s a sad state of America

Rating:

5.0

It was such an easy experience from start to finish! The gentleman in the office was very helpful.

Rating:

5.0

Great friendly staff , my favorite location to rent from

Rating:

2.0

I felt like my rental from the beginning was bad luck. I first was sent to a far away location that didn’t have my reservation. I drove to Palm Springs to pick up rental on Tamarisk. The guy David told me bring it back 3/8 of a tank. I put $15 in just before returning it at 3/8. I find on my receipt I was charged for 3 gallons. He said I left it just above a 1/4 tank. Not true I’m very frustrated with my experience and lack of customer service. He told me to call the main U-Haul number and discuss it with them and I told him that I had filled it I had the receipt he still told me to take it up with U-Haul I will never rent from this location again the truck was completely dirty trash gum wrappers nothing was left out and now I’m being charged for 3 gallons of gas incorrectly this is nothing but a rip off

Rating:

5.0

Very easy drop off.

Rating:

5.0

She was nice and return was easy and quick.

Rating:

3.0

I felt I was at Walmart having to "check" myself out...download this app....upload your license....text message a link to the website... completely ridiculous. The guy running the office could have cared less that I was there. Technology is one thing but customer service LACKING

Rating:

4.0

Both pick up and drop off were simple.

Rating:

3.0

We cannot recommend U-Haul after this experience. Our cargo van was not available. We were “upgraded” to a 10 ft truck that cost more to drive the 200 mile distance and was harder to use with the cargo we were collecting. The U-Haul process has become entirely customer-dependent. While the clerk sat behind the desk, we constantly had to run out to the truck to follow text prompts on our phone. Even the exam of the truck’s condition is done with photos and descriptions on your phone. The advertised 24/7 is non-existent and a marketing ploy. Our truck was not ready at 7 as promised. The “help line” is completely useless. They could not get us into a truck in any location in order to meet our appointment. We had to return to the rental location at 9:30 to “check in”. Lesson learned: don’t use U-Haul but, if you must and want it early, get the night before!

Rating:

4.0

It's difficult to answer. I only rented a dolly which was easy to do. No problems at the counter or with returning it. I received my receipt promptly via e-mail.

Rating:

3.0

Remove the governor from the truck engine. Any time I hit 75 mph the power cut out. I didn’t feel safe driving and trying to pass others and spent the entirety of my rental counting the hours and minutes until it was over. What a nightmare. Also, consider offering a review survey holistic of the entire rental experience, not just the location where I picked up and dropped off my rental—this is some nonsense that won’t be helpful for uhaul corporate or other renters

Rating:

4.0

Windshield was dirty. Otherwise clean.

Rating:

4.0

The location was good but corporate customer service was absolutely terrible. I checked my reservation the night before but it was changed as I was arriving to pick up. Suddenly I was not able to self service and had to wait for staff to arrive for service. I was late for my appointment and corporate customer service basically said too bad! There was no attempt to assist me. Terrible customer service from corporate.

Rating:

5.0

This U-Haul location was inside of the store quest storage in Palm Springs the manager who operates that store quest storage is awesome very easy helpful and friendly to work with makes that renting process snap and very easy

Rating:

4.0

any problem easy to drop off.

Rating:

4.0

I would prefer to not have an email sent to me the night before my reservation telling me that it has changed to a virtual pick up and a link that didn’t work to assist me with it. If one is to be switched to a virtual pick up then the links should be tested and should work. Also I did not want to create a profile. Switching to a virtual pick up required that I create a profile at the last minute. That was unnecessary and inconvenient.

Rating:

1.0

The agent was nice, but she made multiple mistakes. We were waiting around for 30min at the location to get the vehicle in the first place, there was a used mask in the car, the moving blankets had cactus needles all over them. Really disappointed.

Rating:

5.0

Unclear what I was supposed to do with the keys in off hours.

Rating:

5.0

I have to say... This experience was a breath of fresh air. Driving a Tesla for a few years know sets the standard high for any other company/brand. I'm used to over-the-air-updates on the car, amazing customer service and a product that's at least 5 years ahead of the competition. Said that, yourapp is amazing, your crew at both locations were very professional, and the products (f-450 truck and car trailer) are good. Despite covid-19 issues, you nailed it! I was expecting 1990 exposure but got 2020 experience! Chapeau! Looking forward to rent again.

Rating:

3.0

Picking up truck was a “take it or leave it” experience... my requests for a clean low mileage truck were obviously not considered. The cab of the truck was filthy but the truck was luckily low mileage. I’m certain that was jus luck and the cab was very dirty. The oil level on the truck.... Was very low

Rating:

5.0

Overall I was happy with the service and the product of the Uhaul . I would recommend to anyone

Rating:

1.0

One word - dismal rude and if it was my employee he would be on the unemployment line no later than Monday morning ! Review notes to the awful customer service received even your customer service that I was on the phone heard and noted- asked a few folks to escalate and call me back - I am yet to receive a call back - I suggest you take some basic customer service lesson try Nordstrom or other basic retailers that deal with customers- even Penske at Home Depot are more professional