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Tara H
Customer Reviews for Stor-It FW
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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They billed me for miles I didn't use. I took before and after pictures of the odometer and was overcharged 5 miles. It's a small amount but I let them know twice and no one as reached out to correct it. The truck was also filthy when I received it and used it for a few hours and your app tried to charge me to clean it. Zero stars in your app.
Cece CThe only complaint I have is why do I have to tell you how many miles I'm driving? If it's added into the price-why do I pay for gas also. So I paid to use the truck for 20 miles. Then had to fill it back up to a certain mark. Doesn't make sense to me.
CASSANDRA SUnfortunately there was a nationwide system outage for Uhaul when I went to pick up the truck, so we had to start over the next day. Even the app was not working. Dalton was very professional, helpful (to the extent he could be), and kind. I returned the next day and was able to proceed with my project. He's a keeper!
Laura RLower prices on per mile charge.
Dennis EThe location was great. The app and rental process is terrible. It took 45 minutes to use the app to rent. I was chatting with and agent and they ended up telling me to start over. I have rented many times and this time required verification from 3 people. Trying to return the app kept crashing.
CRAIG RDalton is an awesome guy and very knowledgeable. Answered any questions and made it a breeze to rent a truck from. I will recommend him to any friends/family. Thank you Dalton!
Garrison WThe check-in via app took a long time.
Joseph SExcellent Services!
Byung KVery hard to pick up due to the location on google
Katherine AHad no issues. It was very great access to vehicle, vehicle ran great, and great customer service.
Phyllis JAfter the service received from the U-Haul personnel it's difficult to mention what to improve. People were just excellent. Thanks for your service culture.
Ruben LStaff seemed to really not care less about anything let alone a customer
Timothy GOther than they were out of small and medium size boxes, It was a great experience! Quick, easy and the 15' enclosed moving truck was awesome, not one time did I feel I needed more power to get up and over the mountain passes, the braking and ability of the truck, the comfort and cleanliness of the vehicle were amazing.
Dale NExcellent customer service, this guy was helpful, got me through the process and out on the road with no problems. When I checked in it was easy and smooth, just like I like it!
Keelo HNo proper key drop off. I had to leave my key in the emergency drop box and our drop off time was later then expected so nobody was there. Definitely understandable.
brandon LThe vehicle was dirty on the outside. I just hope I don't get charged for having it cleaned. We picked it up like that. Also the inside dash is super dusty from when we got it
Cameron HNothing to change. Seem less and smooth operation. Dalton was helpful and efficient.
Duane SNo moving pads available when I had them set for preorder. Drivers side mirror wouldn't hold and was useless. Windshield wipers were wrong size and squeaked and scratched when I needed to use them. Vehicle pulled to the right badly.
BRIAN NWindshield wipers need replacing I replaced the driver side
William KI was charged for 2 dolleys that were not in the truck. Took pictures of the missing dolleys prior to taking the truck and submitted during my checkout process to get the keys. Returned the truck about 15 hours earlier than I was supposed to (rented for 24 hours), but was still charged full price. Whack is an understatement!!
Kris FTruck exterior wasn't very clean and windshield washer fluid was empty. I'm fussy about clean vehicles though. Truck ran great and is a good value. I will rent again from this location. Christie is pleasant and very thorough.
Craig ATruck could have been cleaner. Windshield was covered in bugs
PETER GThe lady that helped me was very friendly and professional. She made it so easy to quickly get what I need and get on my way. The truck was clean, reliable and had no surprises. Checkin when I was done was a breeze also. Great location and staff!
Don LVery friendly, knowledgeable staff that made the rental process enjoyable and simple. Very tidy office and grounds as well. Highly recommended.
David FVery friendly and very help people at Store It. I would recommend this business to other people.
Steffanie BQuick easy and efficient!
Brian OClean truck
TIMOTHY CEverything went well.
KURT SIt was a great experience but the truck smells like cigarettes when I turn on the ac. That was awful
STEFON AThough the pick up was good, the drop of was horrible. After hours, there's no drop box for keys. The rental guy told me to call 1800 uhaul number to ask them procedure of drop off. But the 1800 had half an hour long wait and finally when connected, she didn't have a clue either (for keys drop off, truck return we did online which doesn't ask about keys). They gave me a local uhaul number but those guys were closed after 7pm, next morning I called this local number and he didn't have any idea either. Finally I waited next morning till the place opens and then gave them back the keys. 1h on phone and three rounds to uhaul to return a truck.
Tarun MIt was a very simple and good experience.
MARK EIf you have a heavy duty trailer with brakes(car hauler, flat bed, etc. ) and no truck to pull it, they have the truck to do. Downside is their pickups don't have trailer brakes. You need to buy an adapter for your trailer plug. Very much worth every penny. Spent 240 on it. Overall very satisfied with my rental.
Mario SCoronavirus made me stand in the cold rain outside for 40 minutes, Wish there was a heater or a quicker procedure to check out.. There was only one man in front of me and he was there for 15 minutes before I got there so if I arrived at the same time as him I would have waited an hour for 2 people to check out!! Seems way too long,
THERESA BThey went out of their way to provide excellent customer service & personable assistance ! I will not only use them again but will recommend them to others !
David RGet a more user friendly app. The app is frustrating to navigate; it's inconsistent. Past rentals I've been prompted for my license info at the time of reservation. Yesterday, I'm ready to get the truck and in trying to obtain the code for the lockbox, had to to spend and additional 15-min taking pics and waiting for it to process. For repeat renters like myself and having a storage unit at one of these facilities where I get U-Haul trucks you should be able to retain my info so I don't spend so much damn time doing what should be a simple task.
Ken KThe Uhaul website and app are ridiculously hard to navigate. I sat there for 30 minutes trying to check it back in.
Teresa KThere are no markings on the building to show that it is a Uhaul drop off. A person was blocking the parking lot chatting with someone in a car and didn't move as I was coming in. I later realized she worked there when she went into the storage yard in the back. She did not speak to me. The key drop off boxes offer no direction for how keys should be put into the box other than to go to the website. I dropped the key in the storage payment Dropbox because it was the only option. I would not use this location again.
Shan SFront seat guy at checkout was incredibly rude and threatened to charge us a $20 late fee even though we returned our rental on time...
SHANNA MThe place and people were great, but online check in was an extremely frustrating, time consuming hassle. Took 45 minutes when in person check in would take 5 or 10.
Gretchen AThe truck was dirty and had bits of food in the center console. Also, I had made a reservation at another location but they were not able to fulfil it and directed me here. This location started the rental time from the time of the original reservation from the other location not the actual time I picked up the truck.
Royce JI had to wait behind someone that was renting a storage unit for almost 40 minutes. That cut in to the time that I had the truck.
Calina DThe truck needs cruise control.
Phillip MSmall shop but friendly staff and easy drop off.
Tami HI tried to reserve a uhaul at the Chinden location near my home on a Wednesday for pickup on Saturday. I was told I would have to drive across town to pick it up, adding an additional 10 miles to my round trip. No offer was made to have the truck brought to the location I wanted to use.
michael sVery helpful with completing the rental process and making adjustments to get me what I needed.
Gary SVery nice people
Douglas WSuper nice sales people. Easy pick up and return.
Toni W