Customer Reviews for Stor-It FW
(U-Haul Neighborhood Dealer)

67 reviews

1435 Malad St   Boise, ID 83705
(Next To Jacksons Shell Gas Station)

(208) 514-2004

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed

Services at this Location:

Contact Us

(208) 514-2004

1435 Malad St
Boise, ID 83705
(Next To Jacksons Shell Gas Station)

Services at this Location:

Office Hours

  • Mon-Fri: 9 am–5 pm
  • Sat: 9 am–4 pm
  • Sun: Closed
Special Operating Hours
  • 5/27/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Had no issues. It was very great access to vehicle, vehicle ran great, and great customer service.

Phyllis J 
Rating:
5.0

Customer did not leave a comment.

Courtney P 
Rating:
5.0

After the service received from the U-Haul personnel it’s difficult to mention what to improve. People were just excellent. Thanks for your service culture.

Ruben L 
Rating:
5.0

Staff seemed to really not care less about anything let alone a customer

Timothy G 
Rating:
4.0

Other than they were out of small and medium size boxes, It was a great experience! Quick, easy and the 15’ enclosed moving truck was awesome, not one time did I feel I needed more power to get up and over the mountain passes, the braking and ability of the truck, the comfort and cleanliness of the vehicle were amazing.

Dale N 
Rating:
5.0

Customer did not leave a comment.

derek n 
Rating:
5.0

Customer did not leave a comment.

Dalton C 
Rating:
5.0

Excellent customer service, this guy was helpful, got me through the process and out on the road with no problems. When I checked in it was easy and smooth, just like I like it!

Keelo H 
Rating:
3.0

No proper key drop off. I had to leave my key in the emergency drop box and our drop off time was later then expected so nobody was there. Definitely understandable.

brandon L 
Rating:
4.0

The vehicle was dirty on the outside. I just hope I don’t get charged for having it cleaned. We picked it up like that. Also the inside dash is super dusty from when we got it

Cameron H 
Rating:
5.0

Customer did not leave a comment.

Susan B 
Rating:
5.0

Nothing to change. Seem less and smooth operation. Dalton was helpful and efficient.

Duane S 
Rating:
5.0

Customer did not leave a comment.

Aaron S 
Rating:
5.0

Customer did not leave a comment.

Tom Z 
Rating:
3.0

No moving pads available when I had them set for preorder. Drivers side mirror wouldn’t hold and was useless. Windshield wipers were wrong size and squeaked and scratched when I needed to use them. Vehicle pulled to the right badly.

BRIAN N 
Rating:
5.0

Windshield wipers need replacing I replaced the driver side

William K 
Rating:
4.0

Customer did not leave a comment.

Brian W 
Rating:
2.0

I was charged for 2 dolleys that were not in the truck. Took pictures of the missing dolleys prior to taking the truck and submitted during my checkout process to get the keys. Returned the truck about 15 hours earlier than I was supposed to (rented for 24 hours), but was still charged full price. Whack is an understatement!!

Kris F 
Rating:
5.0

Truck exterior wasn’t very clean and windshield washer fluid was empty. I’m fussy about clean vehicles though. Truck ran great 👍 and is a good value. I will rent again from this location. Christie is pleasant and very thorough.

Craig A 
Rating:
5.0

Truck could have been cleaner. Windshield was covered in bugs

PETER G 
Rating:
5.0

The lady that helped me was very friendly and professional. She made it so easy to quickly get what I need and get on my way. The truck was clean, reliable and had no surprises. Checkin when I was done was a breeze also. Great location and staff!

Don L 
Rating:
5.0

Customer did not leave a comment.

Jacqueline P 
Rating:
5.0

Customer did not leave a comment.

WILLIAM B 
Rating:
5.0

Very friendly, knowledgeable staff that made the rental process enjoyable and simple. Very tidy office and grounds as well. Highly recommended.

David F 
Rating:
5.0

Customer did not leave a comment.

bert b 
Rating:
5.0

Very friendly and very help people at Store It. I would recommend this business to other people.

Steffanie B 
Rating:
5.0

Quick easy and efficient!

Brian O 
Rating:
4.0

Customer did not leave a comment.

Jennifer B 
Rating:
5.0

Clean truck

TIMOTHY C 
Rating:
5.0

Everything went well.

KURT S 
Rating:
5.0

Customer did not leave a comment.

KURTIS T 
Rating:
5.0

It was a great experience but the truck smells like cigarettes when I turn on the ac. That was awful

STEFON A 
Rating:
5.0

Customer did not leave a comment.

TODD J 
Rating:
5.0

Customer did not leave a comment.

Janet H 
Rating:
5.0

Customer did not leave a comment.

BRIAN D 
Rating:
4.0

Though the pick up was good, the drop of was horrible. After hours, there's no drop box for keys. The rental guy told me to call 1800 uhaul number to ask them procedure of drop off. But the 1800 had half an hour long wait and finally when connected, she didn't have a clue either (for keys drop off, truck return we did online which doesn't ask about keys). They gave me a local uhaul number but those guys were closed after 7pm, next morning I called this local number and he didn't have any idea either. Finally I waited next morning till the place opens and then gave them back the keys. 1h on phone and three rounds to uhaul to return a truck.

Tarun M 
Rating:
5.0

It was a very simple and good experience.

MARK E 
Rating:
5.0

Customer did not leave a comment.

Randy R 
Rating:
3.0

If you have a heavy duty trailer with brakes(car hauler, flat bed, etc. ) and no truck to pull it, they have the truck to do. Downside is their pickups don’t have trailer brakes. You need to buy an adapter for your trailer plug. Very much worth every penny. Spent 240 on it. Overall very satisfied with my rental.

Mario S 
Rating:
5.0

Customer did not leave a comment.

Peter C 
Rating:
5.0

Coronavirus made me stand in the cold rain outside for 40 minutes, Wish there was a heater or a quicker procedure to check out.. There was only one man in front of me and he was there for 15 minutes before I got there so if I arrived at the same time as him I would have waited an hour for 2 people to check out!! Seems way too long,

THERESA B 
Rating:
5.0

They went out of their way to provide excellent customer service & personable assistance ! I will not only use them again but will recommend them to others !

David R 
Rating:
5.0

Get a more user friendly app. The app is frustrating to navigate; it's inconsistent. Past rentals I've been prompted for my license info at the time of reservation. Yesterday, I'm ready to get the truck and in trying to obtain the code for the lockbox, had to to spend and additional 15-min taking pics and waiting for it to process. For repeat renters like myself and having a storage unit at one of these facilities where I get U-Haul trucks you should be able to retain my info so I don't spend so much damn time doing what should be a simple task.

Ken K 
Rating:
5.0

Customer did not leave a comment.

Robert L 
Rating:
5.0

Customer did not leave a comment.

Carroll B 
Rating:
4.0

Customer did not leave a comment.

Randy K 
Rating:
5.0

Customer did not leave a comment.

Rachel L 
Rating:
5.0

Customer did not leave a comment.

Maria R 
Rating:
5.0

The Uhaul website and app are ridiculously hard to navigate. I sat there for 30 minutes trying to check it back in.

Teresa K 
Rating:
1.0

There are no markings on the building to show that it is a Uhaul drop off. A person was blocking the parking lot chatting with someone in a car and didn’t move as I was coming in. I later realized she worked there when she went into the storage yard in the back. She did not speak to me. The key drop off boxes offer no direction for how keys should be put into the box other than to go to the website. I dropped the key in the storage payment Dropbox because it was the only option. I would not use this location again.

Shan S 
Rating:
2.0

Front seat guy at checkout was incredibly rude and threatened to charge us a $20 late fee even though we returned our rental on time...

SHANNA M 
Rating:
4.0

The place and people were great, but online check in was an extremely frustrating, time consuming hassle. Took 45 minutes when in person check in would take 5 or 10.

Gretchen A 
Rating:
3.0

The truck was dirty and had bits of food in the center console. Also, I had made a reservation at another location but they were not able to fulfil it and directed me here. This location started the rental time from the time of the original reservation from the other location not the actual time I picked up the truck.

Royce J 
Rating:
3.0

I had to wait behind someone that was renting a storage unit for almost 40 minutes. That cut in to the time that I had the truck.

Calina D 
Rating:
5.0

The truck needs cruise control.

Phillip M 
Rating:
5.0

Customer did not leave a comment.

Alaine K 
Rating:
4.0

Small shop but friendly staff and easy drop off.

Tami H 
Rating:
5.0

Customer did not leave a comment.

Andrew q 
Rating:
2.0

I tried to reserve a uhaul at the Chinden location near my home on a Wednesday for pickup on Saturday. I was told I would have to drive across town to pick it up, adding an additional 10 miles to my round trip. No offer was made to have the truck brought to the location I wanted to use.

michael s 
Rating:
5.0

Very helpful with completing the rental process and making adjustments to get me what I needed.

Gary S 
Rating:
4.0

Customer did not leave a comment.

Kelly W 
Rating:
3.0

Customer did not leave a comment.

Bill P 
Rating:
5.0

Very nice people

Douglas W 
Rating:
5.0

Customer did not leave a comment.

Douglas W 
Rating:
5.0

Customer did not leave a comment.

Doug W 
Rating:
5.0

Customer did not leave a comment.

Doug W 
Rating:
5.0

Super nice sales people. Easy pick up and return.

Toni W 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

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