Customer Reviews for Storesmart West Conway
(Distribuidor de U-Haul del vecindario)

962 comentarios

3715 Prince St   Conway, AR 72034

(501) 328-5648

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 12 p. m. - 4 p. m.

Servicios en esta ubicación:

Contáctanos

(501) 328-5648

3715 Prince St
Conway, AR 72034

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9 a. m. - 6 p. m.
  • Dom.: 12 p. m. - 4 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffiny W. 
Clasificación:
3.0

El cliente no dejó un comentario.

MITCHELL L. 
Clasificación:
3.0

The mobile check-in process was terrible. The blankets hanging on the side wall in the box of the truck, are in the way of useable space.

Erin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Iesha C. 
Clasificación:
5.0

Very easy process with kind and friendly service. Highly recommend!

Spencer G. 
Clasificación:
5.0

Extraordinario servicio al cliente

Lance A. 
Clasificación:
5.0

Mrs. Paulette was the absolute best!!! I give her 10 stars and 2 thumbs up

KATOYA D. 
Clasificación:
5.0

I would suggest more than one person working on busier weekends. The only complaint I have is the wait time to get or complete a rental. There was one person working, but she was very pleasant and continued to let us know she would be with us shortly.

Lakeisha H. 
Clasificación:
5.0

Drop off was smooth.

JAMES G. 
Clasificación:
4.0

If the parking lot was larger, it would make things a little easier.

Phillip S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffery B. 
Clasificación:
4.0

Pretty easy drop off location.

JAMES W. 
Clasificación:
5.0

The lady was very helpful and friendly I enjoyed visiting with her she was also very professional

Deana J. 
Clasificación:
5.0

Nothing at all - the manager, Paulette Boehlke, could not have been more helpful and accommodating! We were exhausted the evening we arrived and she helped us get things squared away enough to get home and unwind some and then went back in the morning to unload when we were rested. She really knew how to handle every aspect of the operation and put us at ease.

Mary H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharad P. 
Clasificación:
5.0

Very Helpful and good nature. It made my move as smooth as possible. Understand my needs and guide me as my mother (Paula). I have no experience with Auto transport so she hook up for me and also guide me how I can drop off the auto transport 1st and then unload so I can save lot of time and move worry free. I would recommend this place all the time. Thanks, Thanks and Thanks again.

Sharad P. 
Clasificación:
5.0

I would never rent from another location! The customer service is the best! The location is easy to find and in a great area. Trucks are available, clean and ready for your use.

Christy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven W. 
Clasificación:
5.0

Nothing...your rep was friendly, knowledgeable and courteous.

robbins M. 
Clasificación:
5.0

Great folks, thanks for all the help.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LETICIA T. 
Clasificación:
5.0

No Improvement Necessary. The staff at this location are second to none!!

KEVIN B. 
Clasificación:
5.0

This location was great! Friendly, helpful, and very communicative about any problems or issues! Great staff at a clean and organized location!

Kathryn A. 
Clasificación:
5.0

Keep doing what your doing. Customer service was excellent.

Willard W. 
Clasificación:
4.0

It's a mini storage. Not much to rate. Dropped off after hours.

michael J. 
Clasificación:
5.0

This location and drop off was quick and easy.

ALEXANDREA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael N. 
Clasificación:
5.0

The folks at this pick up location were very kind, responsive and quick on the draw. The online check-in was great and when I called to set up the appointment the gentleman (Adam) was very helpful. I enjoyed the experience very much these guys are top notch. Keep up the great work, I will use them again no question

Kevin B. 
Clasificación:
5.0

Easy drop off

CARY K. 
Clasificación:
5.0

The location is so clean and inviting! The return process was a breeze and Adam was able to get us out in a few minutes! Thank you for great service

Anthony B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWIGHT W. 
Clasificación:
5.0

Good job 👍👍

Libby S. 
Clasificación:
5.0

Best customer service any where in Conway and probably Little Rock

Robert Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Madeline C. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMELA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

James G. 
Clasificación:
2.0

Improve customer service

STEVEN E. 
Clasificación:
4.0

Drop off location only open 12 pm to 4 pm, I arrived at 415 pm everyone was gone.

John H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald S. 
Clasificación:
5.0

First class experience start to finish. Attendant was very friendly and super helpful.

Jeffrey S. 
Clasificación:
4.0

If you use prepaid cards they hold 100 fee for 24-48hrs :( so dumb they don't tell you this they always say it'll be released right away and it never is

Kelly O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERMA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger R. 
Clasificación:
5.0

Great customer service will be using them again.

AARON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexis B. 
Clasificación:
5.0

Everything was great

RHONDA C. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lindsey M. 
Clasificación:
5.0

Brian excellent customer service person

Robert G. 
Clasificación:
1.0

Terrible customer service the assistant manager there is so rude needs to be fired never will return to this store

EZEKIEL R. 
Clasificación:
5.0

They guys there went above and beyond. I would highly recommend this location.

Meredith M. 
Clasificación:
3.0

See above comment

Diane B. 
Clasificación:
5.0

Adam n Bryan r js awesome!! Very friendly. Kind n professional. Very knowledgeable of their job!!!

Ammie Y. 
Clasificación:
1.0

The cab was clean but the load compartment was not...spider webs on the side and dirt on the floor. This is not why I had a terrible experience. I was over-charged by $100+, which the manager refunded after talking on the phone. I reviewed the new emailed receipt, was still overcharged. I immediately called the manager back, he said the mileage on the new receipt was correct even though I knew it was not. I had to drive to the place that it was rented from and see the trucks mileage in person. The manager gave me the keys and said I could go see for myself.....Turns out I was right. The manager did not double check, so after two refunds and a trip back to the rental place they finally got it right. Plenty of other places to rent from, would definitely not recommend this place to anyone. If you use them, better make sure you take pictures of the vehicle's odometer when you pick it up and bring it back. I will say that U-Haul's website was easy to use for setting up a reservation.

Hunter H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUDREANNA A. 
Clasificación:
3.0

I had an appointment, but the store closed before posted hours. This will mpacted our move and we did not finish.

Andy D. 
Clasificación:
4.0

The only thing is when you ask for dolly's on the site it should say if they are available or not and not wait til you get to the location for them to tell you that they don't have any available that was very frustrating especially when they were needed

Dacus B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pamela M. 
Clasificación:
5.0

I had a awesome experience. Great rental location...

Kent B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES C. 
Clasificación:
5.0

Excellent customer service

Robert G. 
Clasificación:
5.0

It was great service in all ways

ROBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tracy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

martin W. 
Clasificación:
5.0

Have some movers that can help people move for $20 a hour

Sharon W. 
Clasificación:
5.0

Best experience ever

Lisa T. 
Clasificación:
5.0

Such a great experience! I rented the U-Haul van for 24hrs, and later I realized I would need it longer than I estimated. I called and asked if it would be ok to keep it another day and the staff was gracious enough to let me keep it another 24 hrs free of charge. Thanks guys! A+++++

Stephen B. 
Clasificación:
5.0

Although the equipment was clean, including the inside of the box, the windshield inside and outside was a safety hazard for me when I drove into the sun. I was so blinded I couldn't see where I was driving. Otherwise, this has been a five star deal.

Verlyn S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin H. 
Clasificación:
1.0

Turned in aug 17 in the early afternoon. Charged us through aug 18th almost around lunch time. We used 14 miles and paid $105. Very unhappy with this and will be seeking payback.

Karen S. 
Clasificación:
5.0

Awesome customer service.

JAMES D. 
Clasificación:
4.0

Accurately report available equipment.

Lauren S. 
Clasificación:
5.0

The truck had a bad engine miss that caused it to be nearly undriveable between 60 and 65 mph.

Peter G. 
Clasificación:
5.0

Great service and the staff was very friendly.

WILLIAM L. 
Clasificación:
5.0

Excellent customer service

Robert G. 
Clasificación:
5.0

El cliente no dejó un comentario.

gray S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paula S. 
Clasificación:
5.0

We had a great experience working with Storesmart West Conway employees. They were very friendly and helpful. We will definitely recommend them to our family and friends.

JOHN H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shirley J. 
Clasificación:
5.0

Thanks so much for the great service!

Kayla B. 
Clasificación:
5.0

The employees that greeted me at this location were extremely professional, friendly and helpful. The check in process was super quick and easy. This is a top notch business and I highly recommend them to everyone.

Lewis R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sherese H. 
Clasificación:
5.0

With the customer service...nothing. They were extremely helpful and has great work ethics. However, with the vehicles...they need to be cleaned before renting to others. Right now is not the time to have dirty and unsanitized anything. Let's keep healthy and sanitized. God Bless!

Sharena M. 
Clasificación:
5.0

Outstanding Customer Service !!!

Eugene P. 
Clasificación:
5.0

El cliente no dejó un comentario.

marcy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia B. 
Clasificación:
5.0

Brian was a pleasure to work with - very professional

Shelly S. 
Clasificación:
5.0

Everyone here went above and beyond in helping me move. I wish everyone was like these folks. I highly recommend this company to everyone. ¡Gracias de nuevo!

Todd G. 
Clasificación:
4.0

The cab of the truck was dirty. The inside of the windshield has a bad film and makes it hard to see at night. The R/H Mirror was loose and vibrating down to give you a street view.

Joseph C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan F. 
Clasificación:
3.0

Has nothing to do with the place but the u-haul truck itself,the drivers seat sat a little low for my liking with no way to adjust it other than that had no problems

Bill P. 
Clasificación:
5.0

Adam went up and above in making sure we were helped correctly. Very friendly met us at the door to get the keys and so friendly and professional

Donald F. 
No se han enviado comentarios para esta ubicación.

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