Comentarios del cliente para Store It

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Store It

Grado total:

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William H. en

Grado:

Wasnt really given any directions. Had to walk and find truck on my own. Then it was closed by the time i was done which was still pretty early in evening.

Bill H. en

Grado:

Christy waited on us and she was very pleasant and helpful.

Raymond M. en

Grado:

El cliente no dejó un comentario.

Gary B. en

Grado:

I was very impressed by how friendly and helpful the staff was while helping me with the rental of a car dolly. Although this was my first visit to their hardware store, I am certain that it will not be my last. An employee of the business connected the car dolly and offered safety pointers while standing in the rain. I was impressed with this business throughout this transaction. My college age granddaughters might expect this type service but it is not common in today's world for an old, bald guy like me. Thanks again.

Rick D. en

Grado:

El cliente no dejó un comentario.

Robert C. en

Grado:

El cliente no dejó un comentario.

Sarah C. en

Grado:

Truck was dirty in the box and the alignment was out on the truck which made for a very tough drive.

Raymond M. en

Grado:

El cliente no dejó un comentario.

alice J. en

Grado:

the back of the truck was dirty

Johnnie M. en

Grado:

Trailers need to have a tongue jack. impossible for one person to hookup.

Raymond M. en

Grado:

El cliente no dejó un comentario.

john G. en

Grado:

Great job!

James W. en

Grado:

The employee on duty did not know how to use the computer and was not familiar with the process or the rental equipment available! I had reserved the equipment (in person) FOUR days prior to picking it up. Upon arriving to get the equipment the employee couldn't find my records and didn't appear to know how to operate the computer. It took 45 minutes to re-register and actually get the equipment. Better employee training would result in better customer satisfaction.

Nancy M. en

Grado:

El cliente no dejó un comentario.

Patricia S. en

Grado:

We had to drive 1/2 hour in the opposite direction to pick up the vehicle instead of the location we requested closer to home. They would not deliver the truck to the location we requested. When we turned the truck in, they noticed that the backup lights were inoperable and we noticed that the tires on the right rear were wore down to the wearbars.

jay D. en

Grado:

My original reservation got messed up by you all. So instead of driving 8 miles to get the truck I had to drive 45 miles one way which at $1.00 a mile cost me an extra 74.00 dollars. You all never offered me a discount even though it was your all’s mistake. I don’t think I will recommend U-haul to people just for that reason.

Melanie B. en

Grado:

El cliente no dejó un comentario.

William P. en

Grado:

Whe9 u reserve a uhual at a certain location dont text the next day before u pick it up and tell me it not there then tell me i have to go 20 miles farther grom orginal pick up arez and say its alrigjt and say its another customer fault that its not there. Ujual could have drove it therebfrom the other location but they didnt and when i call to talk to the manager he wouldn't get on the phone. Poor customer relationship but i know me venting wont help out because u people dont care one bit.

JAMES D. en

Grado:

Great service at this location, but I had a horrible experience with your scheduling department! I would like to speak with someone as soon as humanly possible. James Dingess 304-942-8801 Thanks

Brian B. en

Grado:

Get a bigger sign...visible from road. We were looking for a Uhaul sign and couldn’t see it! Down in a ditch.

Rick D. en

Grado:

Very dirty inside, some of the lights did not work. Where it was parked in the grass I had to get help to hook it up to my vehicle. You could not move it.

Ryan A. en

Grado:

El cliente no dejó un comentario.

Richard S. en

Grado:

Your online system said I had a 6:45 PM pickup. I arrived at 6:15 and the place was closed. I got the after hours number and got the owner to open. I was expected to connect the trailer myself with no sakery check. I had to request one. Also one tire had a leak. Most likely empty when I picked it up. When loses the next day the trip was empty. I charger to 55 psi and three hours later it was 40 psi. I informed the location of the bad tire.

michelle H. en

Grado:

El cliente no dejó un comentario.

David E. en

Grado:

El cliente no dejó un comentario.

James W. en

Grado:

El cliente no dejó un comentario.

Rich E. en

Grado:

El cliente no dejó un comentario.

mike R. en

Grado:

The first time I went to pick It up the Strap to strap vehicle on trailer was warn down and wouldn’t reach across the tire.The second time I picked it up it was the same way had to modify to haul vehicle the trailer was supposed to have been fixed the day before but it was the same way the second day I picked it up

Trudy A. en

Grado:

El cliente no dejó un comentario.

David F. en

Grado:

Staff and rental was quick and efficient.

Melinda F. en

Grado:

El cliente no dejó un comentario.

Joey K. en

Grado:

The overall experience was fine but it was a little pricey