Customer Reviews for Store It Indy LLC
(Distribuidor de U-Haul del vecindario)

746 comentarios

4530 N Keystone Ave   Indianapolis, IN 46205
(Just south of CVS on Keystone)

(317) 328-1577

Horarios de la ubicación

  • Lunes - Viernes:
    8:30 a. m. - 12 p. m. / 1 p. m. - 5:30 p. m.
  • Sábado:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Domingo:
    Cerrado

Servicios en esta ubicación:

Contáctanos

(317) 328-1577

4530 N Keystone Ave
Indianapolis, IN 46205
(Just south of CVS on Keystone)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lunes - Viernes:
    8:30 a. m. - 12 p. m. / 1 p. m. - 5:30 p. m.
  • Sábado:
    9 a. m. - 12 p. m. / 1 p. m. - 5 p. m.
  • Domingo:
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Brittany has excellent customer service skills.

JEFFREY H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oliver H. 
Clasificación:
5.0

El cliente no dejó un comentario.

michael T. 
Clasificación:
1.0

El cliente no dejó un comentario.

ISIS S. 
Clasificación:
5.0

The help line for U-Haul because we could not log in to pick up our 24/7 share truck was a 60+ minute wait. By the time we got through they had already rented the truck out to someone else. The person who was working was insanely helpful and ended up making some arrangements and got the truck anyways.

MAX G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B. 
Clasificación:
3.0

Make sure there is at least 1/4 gas in tank upon pickup.

Rachel L. 
Clasificación:
3.0

Upon return there was no one at the desk to return the key to. I stood in the lobby for about 5 minutes and no one showed up. I ended up walking into the back portion of the store and knocking on one of the offices. The woman was very nice was, although surprised too see me there, very prudent in her handling that the situation and assisting me in returning the truck. She asked me if I had fuelled the tank to which I stated that I had. I drove the truck for about 30 miles and had just refilled the tank to the 7/8th mark, or as close to it as the I can tell, about a mile from the return location. By the eye it looked like I had used about a fifth of a tank total. I put just under $12, about 3.5 gallons, in which, when turning the ignition, appeared to be almost exactly where the gauge was at the time of pick up. After leaving the truck I received an email with my receipt about 15 minutes later and noticed that my bill was higher than I had anticipated. After looking at it I realized that I had driven more miles than I had intended. I ballpark it initially at about 20 miles but it ended up being more the range of 30, not a problem. The next line on the receipt, however, charged $9 for 2 gallon fuel. While the $10 in and of itself is not a big deal the fact that it was even and itemized charge was a bit frustrating. I understand that uhaul charges more for gas than a gas station would and perhaps 2 gallon is the minimum chargeable amount.. I do, however, have the receipt that shows the purchase amount of gas as well as the time and location that it was purchased. Doing the math by dividing miles driven by the amount of gas that I had put in it is pretty clear that it isn't possible for it to have been returned under 7/8 full. $11.36 gas@ $3.09 a gallon [3.67 gallons] 38 miles By my math that would average to about 10 miles per gallon. 38÷3.67=10.4. I know that a 10 ft truck gets about 12 mpg so, if true, I would have actually returned it with more gas than it had to begin with. Again, nothing that would stop me from renting from U-Haul in the future, perhaps would stop me from renting or recommending that specific location. I don't necessarily expect a response back from this nor do I expect a refund. Just wanted to voice my opinion honestly and I hope that you will take the time to fully read, considerate, and hopefully respond to this comment.

TYLER N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hussein K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lisa N. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS M. 
Clasificación:
4.0

El cliente no dejó un comentario.

RUBEN J. 
Clasificación:
3.0

Our original rental was in Greenwood at Johnson Equipment Rental. No one was there to service us. We had to locate another location which was 35 minutes away. I will never use U-HAUL again because they couldn't even locate the owner of Johnson. Very unprofessional!!!!!

Grant H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jeffrey P. 
Clasificación:
5.0

Had trouble processing the payment/charges. But everything else was great. Staff is great, and friendly.

Lisa W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deborah H. 
Clasificación:
5.0

I tried to reserved a truck at a different location that was .4 miles from my location but no trucks available so I had to pick up a truck 4 miles away. I then get a call 2 days before pickup telling me that I now have to go an additional 4 miles to a different location to get my truck. It was a 20 minute drive. When I drove by my original location choice at noon I counted 7 trucks of the size I wanted sitting in the parking area. Very frustrating.

Karen B. 
Clasificación:
3.0

El cliente no dejó un comentario.

VIRGINIA F. 
Clasificación:
5.0

I really love the facility. The professionalism of the staff was great. My only complaint is the first storage room they gave me had a leaky pipe which set my things up for mold. i wasn't happy at all with that but they gave me another clean dry storage area. Much appreciated. I would recommend them to anyone. thank you

NIKITA L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary M. 
Clasificación:
5.0

Zack was a great help

DeVonna L. 
Clasificación:
4.0

The guy working here tried correcting all of the errors of the first place and apologized for their shorfalls.

Jonathon G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Stephanie W. 
Clasificación:
4.0

No employee was at the business when I returned the vehicle around 10:40AM. Zach was there an hour earlier and made my pickup process very fast and professional. I just left my key in the box and left. Good experience though.

tom H. 
Clasificación:
5.0

Don't change stay the same you doing fine musica doctor

David E. 
Clasificación:
3.0

Unable to do on-line check in. No one available. No follow up call.

Phillip T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

Make a rewards program for frequent renters!

Joel S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin C. 
Clasificación:
5.0

The only reason I picked up from this location is because the truck I was supposed to get from 6014 Michigan Road Indianapolis was not there when I went to pick it up. I called customer service and someone from the location had modified my reservation the day before and I was not notified, NOT good customer service. The agent I was speaking too, located another truck 5 miles away and I was able to go there and pick it up.

Jeff M. 
Clasificación:
5.0

Maybe make it more clear where to park when returning a truck after-hours

Natalie C. 
Clasificación:
5.0

Excellent experience

ROBERT C. 
Clasificación:
5.0

I do not know that much about this location but I really enjoyed doing pick up and drop off online.

Munsur R. 
Clasificación:
5.0

Employee was courteous and efficient.

PETER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Malcolm R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Brandon B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
1.0

The respresenitive, Zach/Zack was rather rude to me and my boyfriend when we came in to purchase the uhaul. He said we appeared suspicious and had us verify our identity with someone? Does this happen all the time or just when they feel like it? It should be everybody, but even still, it was very insulting ... I was anxious because I had about 800 things to do today, just now sitting down at 11:30pm. He didn't try to make us feel welcome, rather made me feel like I should go elsewhere.. but we needed the truck and had already arranged it. I understand needing to keep an eye on your trucks, but the way he presented himself was insulting to me. Also, he offered a discount on storage... literally after telling him we were moving in today. He said, "sorry for being a dick, I'll give you a discount on storage".... we don't even need storage. Gee thanks, Zach. Not professional at all. He was rude and made the start to my moving very stressful and upsetting. Thanks for listening.

Sheena W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crystal O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim S. 
Clasificación:
5.0

I had a wonderful experience! The customer service was excellent!

Celeste W. 
Clasificación:
3.0

I had to check in the truck after hours and using the online check-in was very challenging. I spent a long time trying to log in, reset my password, etc. Once I downloaded the app, it went pretty smoothly. It would help if the instructions recommended downloading the app at the beginning.

Karen H. 
Clasificación:
5.0

Courteous staff and polite

Claudio C. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMEKA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIEARRA M. 
Clasificación:
5.0

Always a pleasure

KATHY H. 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew R. 
Clasificación:
5.0

The truck was horrible to drive, needed an alignment extremely bad, couldn't wait to return the truck

brandon F. 
Clasificación:
1.0

There was 1.5 - 2” of water in the back of the moving truck. We were picking up a wooden dining room table. We had to go to CVS and pick up large trash bags to lay down on the floor and then utilize the 6 moving pads to try to not sit the table and 6 chairs in water. What really aggravated me was when I turned in the vehicle and mentioned to the lady TWICE that I hadn't planned on that expense thinking that she would “ make an adjustment “ for my inconvenience it was as if I never said anything. She said “ I will tell Kyle when he returns. “ I brought the vehicle back and parked it in the same location that I found it. Put the paper windshield cover back and locked the vehicle. Kyle was the individual that I dealt with when I picked up the vehicle. Very thoughtful and professional. I reserve comment regarding the lady. First time using the app. Honestly I am not sure that I would utilize U Haul again. Budget is across the street. I am 68 years old and I am of the era of customer service.

Michael W. 
Clasificación:
1.0

We did not rent a truck on 3/13/21. Someone keyed in our information by mistake. Might be another Mark Gray, but we are not paying the invoice as it was not us.

mark G. 
Clasificación:
5.0

super Customer service!!

daisy E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon B. 
Clasificación:
5.0

ND

MARIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katherine U. 
Clasificación:
5.0

Extremely friendly and helpful.

RANDOLPH R. 
Clasificación:
5.0

Great staff, very friendly.

Anthony R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Teresa D. 
Clasificación:
5.0

Please get your store more appliance dollies.

CATINA D. 
Clasificación:
2.0

We didn't go far, didn't us gas. But only got $23 back Not fair

Gerald T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melvin H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKIA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

naila L. 
Clasificación:
4.0

The clerk that waited on me was very pleasant and professional

Brenda L. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGORY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Riley K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN BERNARD S. 
Clasificación:
3.0

The office was to be open until 5 pm so we hurried to drop off the truck at 4:30 pm and no one was there in the office for the drop off, eventhough stated hours should have been open until 5 pm. No clear instructions where to park and leave the returned truck. Will not use this drop off location again.

Sharon A. 
Clasificación:
5.0

The young man who waited on us, took our info and pulled up our reservation, was nice and very competent. Most appreciative! The truck was clean, the blankets we rented were tidy and just what was needed. The tank was full and that makes it easy to return! Just fill up the tank. Thanks for a positive experience.

dale D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melinda S. 
Clasificación:
5.0

Nothing keep doing what you doing

Jesse M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOBBY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Douglas M. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICOLAUS M. 
Clasificación:
5.0

El cliente no dejó un comentario.

COREY J. 
Clasificación:
5.0

We had a trouble free experience! The pickup and dropoff was fast and easy, I will use them again!

John W. 
Clasificación:
4.0

El cliente no dejó un comentario.

john U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Calvin G. 
Clasificación:
4.0

picked up truck with only 3/8th tank of gas. you can verify receipt for this. only problem should have more gas.

karen D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cecelia W. 
Clasificación:
5.0

El cliente no dejó un comentario.

andrew T. 
Clasificación:
5.0

Great service. Didn't get his name but the guy at the counter was great!

ROBERTO C. 
Clasificación:
5.0

Great

Geary V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Royce W. 
Clasificación:
1.0

They did not put my car on the auto transport for me. I had to take the truck over to the keystone plaza location where they told me they wouldn't help me either... I had to beg them. It was disgusting... after 3 hours of moving in 95 degree weather to go through this. Then I after I begged and offered money he said yes and then I had to Uber back to my car and drive back. I originally asked when making this reservation if they would be able to put my car on the auto transport. Then last minute the Sunday before uhaul changed it to this other location where I was told they would. It was a nightmare. I missed my movers who didn't even call me.

adil M. 
Clasificación:
5.0

I can't tell you what to improve, the people I worked with went above and beyond anything I would have asked of them. Mooching is always a stressful time for people. Your people at this faculty made my move so much easier, they did what they said they would do and they were extremely sympathetic to all my needs! Y'all should be grateful for this team and try to pay attention to how they treat customers, if your entire corporation ran like this facility you'd have zero competition.

CHARLES H. 
Clasificación:
5.0

Let customer know ahead of time what the charge will be if equipment is returned late

Sara J. 
Clasificación:
4.0

El cliente no dejó un comentario.

KATHLEEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

DESRALITA M. 
Clasificación:
4.0

The truck dash indicated it needed an oil change, other than that everything was good!

Antonio M. 
Clasificación:
4.0

El cliente no dejó un comentario.

PETER K. 
No se han enviado comentarios para esta ubicación.

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