Comentarios de los clientes para Store It Indy LLC

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de Store It Indy LLC

Clasificación general:

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Sharon A.
Clasificación:

The office was to be open until 5 pm so we hurried to drop off the truck at 4:30 pm and no one was there in the office for the drop off, eventhough stated hours should have been open until 5 pm. No clear instructions where to park and leave the returned truck. Will not use this drop off location again.

dale D.
Clasificación:

The young man who waited on us, took our info and pulled up our reservation, was nice and very competent. Most appreciative! The truck was clean, the blankets we rented were tidy and just what was needed. The tank was full and that makes it easy to return! Just fill up the tank. Thanks for a positive experience.

Melinda S.
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El cliente no dejó un comentario.

Jesse M.
Clasificación:

Nothing keep doing what you doing

BOBBY B.
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El cliente no dejó un comentario.

DERRICK W.
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El cliente no dejó un comentario.

Douglas M.
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El cliente no dejó un comentario.

John H.
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El cliente no dejó un comentario.

NICOLAUS M.
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El cliente no dejó un comentario.

COREY J.
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El cliente no dejó un comentario.

John W.
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We had a trouble free experience! The pickup and dropoff was fast and easy, I will use them again!

john U.
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El cliente no dejó un comentario.

Calvin G.
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El cliente no dejó un comentario.

karen D.
Clasificación:

picked up truck with only 3/8th tank of gas. you can verify receipt for this. only problem should have more gas.

Cecelia W.
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El cliente no dejó un comentario.

andrew T.
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El cliente no dejó un comentario.

ROBERTO C.
Clasificación:

Great service. Didn't get his name but the guy at the counter was great!

Geary V.
Clasificación:

Great

Royce W.
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El cliente no dejó un comentario.

adil M.
Clasificación:

They did not put my car on the auto transport for me. I had to take the truck over to the keystone plaza location where they told me they wouldn't help me either... I had to beg them. It was disgusting... after 3 hours of moving in 95 degree weather to go through this. Then I after I begged and offered money he said yes and then I had to Uber back to my car and drive back. I originally asked when making this reservation if they would be able to put my car on the auto transport. Then last minute the Sunday before uhaul changed it to this other location where I was told they would. It was a nightmare. I missed my movers who didn't even call me.

CHARLES H.
Clasificación:

I can't tell you what to improve, the people I worked with went above and beyond anything I would have asked of them. Mooching is always a stressful time for people. Your people at this faculty made my move so much easier, they did what they said they would do and they were extremely sympathetic to all my needs! Y'all should be grateful for this team and try to pay attention to how they treat customers, if your entire corporation ran like this facility you'd have zero competition.

Sara J.
Clasificación:

Let customer know ahead of time what the charge will be if equipment is returned late

KATHLEEN S.
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El cliente no dejó un comentario.

Suzanne Y.
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El cliente no dejó un comentario.

DESRALITA M.
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El cliente no dejó un comentario.

Antonio M.
Clasificación:

The truck dash indicated it needed an oil change, other than that everything was good!

PETER K.
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El cliente no dejó un comentario.

TIM M.
Clasificación:

The staff are very friendly and helpful.

CHRISTOPHER W.
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El cliente no dejó un comentario.

ELIZABETH G.
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Zach was great! The website is infuriating.

Matthew E.
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El cliente no dejó un comentario.

Ashley H.
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El cliente no dejó un comentario.

Ryan S.
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El cliente no dejó un comentario.

Teresa C.
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El cliente no dejó un comentario.

Cynthia C.
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It was all good!

Alyssa C.
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El cliente no dejó un comentario.

mary S.
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El cliente no dejó un comentario.

Paul R.
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Very helpful.

Paul R.
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El cliente no dejó un comentario.

Rubi D H.
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El cliente no dejó un comentario.

Eric L.
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El cliente no dejó un comentario.

Gabriel A.
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El cliente no dejó un comentario.

Isaac P.
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El cliente no dejó un comentario.

Susan G.
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El cliente no dejó un comentario.

DOMINICK W.
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El cliente no dejó un comentario.

Chas B.
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El cliente no dejó un comentario.

Joseph H.
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El cliente no dejó un comentario.

Dianne M.
Clasificación:

All is well and the customer service representative Zach was very informative, courteous, professional and customer friendly. Thank you for making my assist to help my nephew move to his first apartment a smooth and speedy transition. Thank you

Daniel D.
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El cliente no dejó un comentario.

Alexander E.
Clasificación:

Zach the service rep was very helpful and pleasant. Quick and easy experience!

Stephanie T.
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El cliente no dejó un comentario.

David H.
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Zack was cool. He was very helpful and outgoing. I am very appreciative of the service I received.

Dawn H.
Clasificación:

Get more employees like zach

Bruce M.
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El cliente no dejó un comentario.

Ellen R.
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The whole experience could not have been better!

Braian T.
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The customer service at the Keystone location was excellent. Very nice, attentive and accommodating.

belenda W.
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Tell customers about uhaul Tax. It blind sided me, but it was a great experience

Kirstie H.
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El cliente no dejó un comentario.

Isaac W.
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Nothing! Great experience!!

John R.
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El cliente no dejó un comentario.

Alicia D.
Clasificación:

Representative did not explain entire contract - he left out the fact that there would be a $20 charge for simply turned in the key in the afterhours box.

Daniel R.
Clasificación:

I need to speak to a manager

susan P.
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inside of the cab was dirty and the floor had muddy foot prints and the body also was dirty but mechanically is seems just fine. May be I was just used to a super clean car.

Jennifer W.
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The guy that works there was really racist and extremely very disrespectful please hire someone else more professional

Simon J.
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U-Haul app was clunky and frustrating. Rental location was fine.

Janice E.
Clasificación:

Customer service also information

Kathy W.
Clasificación:

Nothing Service was excellent!

Edward C.
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El cliente no dejó un comentario.

Deborah S.
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Everything worked out perfect. Excellent customer service.

Darrell M.
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Provide a paper receipt for the customer when they drop off the equipment, if you're gonna charge for equipment make sure it's not missing, and finally give the customer credit for returning the rental early.

Ben D.
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El cliente no dejó un comentario.

William B.
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El cliente no dejó un comentario.

David L.
Clasificación:

I believe I was overcharged for gas

Lisa H.
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El cliente no dejó un comentario.

john G.
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El cliente no dejó un comentario.

Leslie A.
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El cliente no dejó un comentario.

DAVID G.
Clasificación:

Keep up the great work!

Chris W.
Clasificación:

I was supposed to be able to pick up the van at 7:00am with the on-line self check in service. However this didn't happen as I was not able to use the self check in due to not being given all the information needed to complete the check in process. I did call the U-Haul 800 number on 3 different occasions but after waiting on hold for 20 minutes on a couple of the attempts, I gave up. The store didn't open until 10:00am so I lost 3 hours in this process. Very frustrating experience dealing with your automated customer service line.

Carrie E.
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El cliente no dejó un comentario.

Andrea B.
Clasificación:

very helpful customer service in the office.

Katy S.
Clasificación:

The woman who helped us during pick-up was wonderful. Her personality completely turned our day around. Unfortunately I didn't get her name.

Octavia S.
Clasificación:

Your okay

Elizabeth L.
Clasificación:

El cliente no dejó un comentario.

kenneth B.
Clasificación:

Customer service was excellent

Samuel C.
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The guy up front was great. Knew exactly what we needed and hooked us up in no time.

John M.
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El cliente no dejó un comentario.

Camille B.
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El cliente no dejó un comentario.

Jeanne R.
Clasificación:

Service was very nice and accommodating!

Stephan W.
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excellent customer service offered when i became confused with using my phone to complete transaction.

Mary M.
Clasificación:

You messed up my order twice...one, marking my return of the Uhaul to Ohio and second, telling me to drop it off in Franklin when they don't even have a drop-off!! We had to drive up to Greenwood.

Leslie A.
Clasificación:

Easy and fast transaction! Super knowledgeable!

Caroline B.
Clasificación:

El cliente no dejó un comentario.

Michael Z.
Clasificación:

El cliente no dejó un comentario.

Rachon L.
Clasificación:

I had one of the worst experiences with U-Haul. This is also my first time and will be my last time. I called earlier in the day to discuss possibly picking up the truck earlier. I was told I could not so I said if that's fine. I'll still keep my reservation then. The representative cancelled my order and I was not made aware until later in the day. The same time I needed the rental to be precise. The lady on the phone had to find me a completely different pickup truck that was VERY far from the original. That cost more in gas. Once I arrived I was unable to get into the car. No one explained how to get in the car. I was waiting to speak to someone for help for over 30 minutes. I wasn't able to even get in the car and leave for over an hour. So I was a whole hour short of my three hours. This is the WORST ever.

Mary B.
Clasificación:

I was charged a cleaning fee for smoking and trash under the passage seat. No one was in the van with me on the passager side and I did not smoke in the van, I notice the ashes after I left the place, worker did not check the inside, just gave me the keys. If I ever go back to this place I will make sure to check the inside real good even under the seats.

Steven G.
Clasificación:

The final location was helpful. The location was changed 3 times and the truck size was changed requiring me spend two and a half hours to modify the package to fit within the smaller truck.

William S.
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El cliente no dejó un comentario.

Gregory G.
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El cliente no dejó un comentario.

barbra T.
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El cliente no dejó un comentario.

Brittany P.
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El cliente no dejó un comentario.

ENRIQUE S. | Overall Experience |
Clasificación:

Excellent service. Thank you.

KIRK B. | Overall Experience |
Clasificación:

Wish there was a locking gate mechanism when we accessed the facility at night. We felt that anybody could drive in behind us.

Ellen R. | Overall Experience |
Clasificación:

Staff was very kind and helpful. He explained the rules, insurance options, etc very clearly. Move in and out was very convenient

CAROLYN H. | Overall Experience |
Clasificación:

Close to BU and easy to use. We will be back next year!

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