Customer Reviews for StorCal Self Storage Woodland Hills #1
(Distribuidor de U-Haul del vecindario)

917 comentarios

6411 De Soto Av   Woodland Hills, CA 91367
(Between Victory and Oxnard)

(818) 704-8377

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: 11:30 a. m. - 3:30 p. m.

Servicios en esta ubicación:

Contáctanos

(818) 704-8377

6411 De Soto Av
Woodland Hills, CA 91367
(Between Victory and Oxnard)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - sáb.: 9:30 a. m. - 5 p. m.
  • Dom.: 11:30 a. m. - 3:30 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Check in was easy, agent was super nice. Piece of cake returning it after hours and dropping the keys off.

DAVID M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIN D. 
Clasificación:
5.0

Loved the customer service at this location. Only going to be renting from this facility from now on

Edwin B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hamid R. 
Clasificación:
1.0

The man in the front desk is the worst costumer service I have experienced in Uhaul locations. I have use other locations and what a difference.

JUAN Z. 
Clasificación:
5.0

The 2 gentlemen working there are great and very friendly

MICHAEL S. 
Clasificación:
5.0

The guy was kinda grumpy but he was still nice overall a good experience

DYLAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDRIY P. 
Clasificación:
1.0

The employee for the return was rude and aggressive.

Maria N. 
Clasificación:
3.0

The staff was very snappy for no apparent reason. A guy was on staff. The back of the truck was very sandy and dirty.

DONSHE W. 
Clasificación:
5.0

Quick, easy and fast service to get the U-Haul and drop off

ROBERTO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph A. 
Clasificación:
5.0

The staff was extremely accommodating and friendly.

RACHAEL D. 
Clasificación:
5.0

The truck I rented def needs transmission work, and prob a tune-up. Bad gas mileage. But car was reasonably clean and Pat, the manager, was great to work with.

Gerald G. 
Clasificación:
1.0

Very rude man. It was my first time renting a UHaul and I was sent to this location due to damage on the original one I rented. Since it was my first time renting a truck at a storage let alone, I was very lost. The man at the desk was very rude and didn't even say much. I gave him my ID & he threw it back with attitude. I asked a couple questions but felt discouraged to keep asking due to the lack of response. Once I signed he said “the trucks out there” THERE WERE 5 trucks outside, I didn't know which one he referred. He probably spoke to me 5 words in the whole visit, he would just point or sigh, as if he was just angry or tired at 12pm. Probably the last time I rent from this location!

VICTOR L. 
Clasificación:
5.0

El cliente no dejó un comentario.

SERGIO N. 
Clasificación:
5.0

Fast efficient great service! Couldn't have been an easier move! ¡Gracias!

MICHAEL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MITCHEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID K. 
Clasificación:
5.0

El cliente no dejó un comentario.

WESLEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDIO A. 
Clasificación:
5.0

The two men working when I picked up the van were professional and courteous. I appreciated their customer service.

SHAWN C. 
Clasificación:
5.0

I honestly don't think you need to do anything to improve your service. The location I originally called didn't have a truck available so they reserved one at the location in woodlands hills I went to, text me a confirmation. it was smooth as silk. The day before picking up the truck I contacted Pat at the location that I was scheduled to pick up the truck to confirm availability they had just closed and turned off the computer, he was extremely kind and turned the computer back on to reassure me that the truck will be ready for me in the morning. I'm deeply grateful that everything went so smoothly, you have a great team at Uhaul! Please acknowledge Pat for being so helpful and considerate, it eased my mind at this difficult time in my life. Thank you! Sandy Smith 562 708-7345

sandra S. 
Clasificación:
4.0

Make sure trucks have at least a half a tank of gas in them

CHRISTOPHER T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aidin C. 
Clasificación:
3.0

The owner want that nice..and good thing I took a picture of the gas mileage and car because he tried to make us pay..

SHARON K. 
Clasificación:
5.0

Service was excellent. Very friendly, professional, and quick. I highly recommend this business as a UHaul retailer.

TIMOTHY F. 
Clasificación:
5.0

No. The location was excellent to leave your car while you borrow the moving truck. The Employee was nice as well. Gracias

Alan N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARLENE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAUN J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER K. 
Clasificación:
1.0

Reservation provided broken trailer. Rerouted to alternate location 80 mile away. Second site joked about my delimma, endangered me and my vehicle and was rude. Drop off site was efficient. No problems at drop off

Wilbert B. 
Clasificación:
3.0

I got the truck with less than a quarter tank of gas. When I returned it I had more than half a tank. When I asked the man if I could get some credit for the amount of gas, he said, “all I can say is thank you.” And this happened with both trucks I rented from this location. Both were accepted by me basically with “No gas” and both were returned with basically more than FIFTY DOLLARS EACH of gas. I should just have returned the trucks at the destination to save me, at least, the mileage of having to return the trucks to the same location where I picked them up!

JESUS M. 
Clasificación:
5.0

Great customer service 😊

ERICA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Erik M. 
Clasificación:
5.0

Pat was great and my overall experience was excellent! The only small issue was the driver's side seat belt was a little wonky and should probably be looked at.

Christopher K. 
Clasificación:
2.0

The person that we rented from (we had a truck reserved) was rude, dismissive, and was clearly upset that we disrupted him upon pick up and drop off. The three people that I spoke with at other locations were friendly and professional on the phone. Not only were we rerouted to this location, we had to pay more because of the extra mileage...

KIMBERLY F. 
Clasificación:
5.0

N/C

Hoang T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICAH W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VADIM K. 
Clasificación:
1.0

Rude ass people especially that ugly looking one in the back

ANTHONY E. 
Clasificación:
5.0

Good customer service 👍

minazali P. 
Clasificación:
5.0

Everything was good the only thing I don't like I don't know why they charge me twice, and then I need my money back

JOSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN G. 
Clasificación:
2.0

Customer service was the worst he never made eye contact barley talked to me didn't actually answer my question he was very dismissive...

delmi O. 
Clasificación:
4.0

Customer service was good and the process was quick and easy.

Chandra L. 
Clasificación:
1.0

Switched pick up location on me at the Last minute, didn't provide equipment that I ordered. Charged me for equipment I didn't order. Made me go pick up some, but not all of equipment originally ordered AND charged me for it. So I paid for equipment twice.

Mark D. 
Clasificación:
5.0

The truck was clean however the a/c does not blow air through the dash vents only through the defrost vents.

Timothy S. 
Clasificación:
5.0

they are the best. 2nd time I have rented from them and each time has been easy accurate and a good experience Thank you !!!!!

Daniel O. 
Clasificación:
5.0

everything was excellent

TOM G. 
Clasificación:
3.0

Truck was quite dirty at time of pickup. Staff seemed unable to handle mobile check-in / pickup efficiently. Despite repeatedly informing him that I had checked in via mobile and just needed to pick up keys, I had to stand around for 15-20 minutes while he tried to figure out your computer system.

Gregg N. 
Clasificación:
5.0

Everything was great thank you!!!!!

Daniel O. 
Clasificación:
5.0

It was a quick and easy process.

Roberto R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Liudmil L. 
Clasificación:
5.0

Everything is good. The rental process was fast and also when returning.

RAGNAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON G. 
Clasificación:
2.0

They did not answer phone all week. I called multiple times.

PHILIP M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Walter D. 
Clasificación:
2.0

I explained to the rep I ordered online. He claims there was no order placed with Uhaul. I found out from my bank that I mistakenly ordered online from the Northridge location. I went ahead and placed an order him. This was the location where I bought the boxes. And there were no boxes available for my panel TV. Now this was not the location I picked the truck up from, it was where I purchased the boxes which was right down the street from where I rented the truck. I need my cc refunded for the overcharge made to my account.

RICHARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arivoli E. 
Clasificación:
5.0

Great service fast and efficient thank you so much !

Edna T. 
Clasificación:
2.0

Truck was not prepared for pick up, lockbox was not available, passenger door had cigarette butts, cup holders full of water (leak from windshield?), standing water in moms attic, no moving blankets in back.

Christopher B. 
Clasificación:
2.0

No Furniture Dolly, even though I added it online. Charged 7.5 dollars for 1.5 Gallons of gas, even though I returned it above what I got it at (Traveled less than 10 miles, added 3 gallons of gas before returning it).It was originally just below 3/8 mark, and the receipt shows it returned to the 3/8 mark. Will not be renting Uhaul from this location again, even though it would be more convenient

Clark S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Samuel F. 
Clasificación:
5.0

Great customer service.

Douglas P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keith S. 
Clasificación:
5.0

Equipment was in excellent and clean condition and excellent customer service at this location.

Jennifer K. 
Clasificación:
5.0

Very professional and courteous.

Wayne P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alejandro P. 
Clasificación:
5.0

Pat was the best representative I have ever worked with. Friendly, courteous and efficient. Thank You Pat.

David K. 
Clasificación:
5.0

The gentleman that assisted me was feeling a little under the weather and still provided excellent service! Highly recommend.

Ben T. 
Clasificación:
5.0

It took me over an hour to figure out how to do the after hours procedure to pick up the truck. My recommendation is to go during regular business hours as I will not do this again!

samuel F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Raymond S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Colleen M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Allan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ron S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Poorna P. 
Clasificación:
1.0

Last night I stop by there and asked about reservation. They told me there is no truck available Without checking. At the same time my friend went on line and was able to book the truck at the same location . The people were running the place rude and acting Un professional

Jalal A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Satya V. 
Clasificación:
4.0

Appliance dolly was reserved yet unavailable. Otherwise everything went smooth and easy.

Christian M. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Roy C. 
Clasificación:
5.0

None. Everything was great!

brandie B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jake O. 
Clasificación:
1.0

The person who was in the office had no responsiblity .he didnt show the car and check the gas .after returning the truck he overchrged me.he didnt even check when i returned.also at first he said the truck is not working ,but then he rented that to me.he is not responsible and he didnt provide a good service at all.

Parvaneh B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Anisha B. 
Clasificación:
1.0

The customer service was awful the employee Pat was rude, and threw a fit because we came to pick up the reserved truck while he was eating and got upset and threw his food in the trash and then got up and threw his hat in fury.

Monica F. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

Super friendly front desk

Thomas S. 
Clasificación:
3.0

Uhaul should not allow to make 24/7 reservations for places that it is closed at the time of rental. I got a confirmation from your system for a 17:30 pickup and when arrived at location I was informed that they closed at 16:30. After almost an hour on the phone with Uhaul they send me to a different location and I was not able to get the vehicle I was booked. Disappointing.

Joao N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aparna K. 
Clasificación:
5.0

The service was excellent and the gentlemen at the service counter were so helpful. Facility was clean and it was effortless to obtain the vehicle. We will always go to this location.

Barbara M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria V. 
Clasificación:
1.0

Richard, the employee, refused to mark down the damage to the truck telling me “it's a new truck” etc etc. I said “that's great but I see damage and want it marked down” since he was in face making me sign a slip that illustrates a picture of the truck intended to mark down damage. At this point he told me to forget it and leave if I wasn't happy with how he does things even though his protocol could seriously cause customers to get hit with false charges. His practices unethical and attitude very rude. He said (on my camera btw) that he's not a Uhaul employee and could care less about your company. Appalling customer service. I still went forth with the rental as I didn't have time to go elsewhere, so you're welcome for the 300$ rental that Richard tried to take away from Uhaul.

Giachary S. 
Clasificación:
5.0

The man at the front desk was very friendly, helpful and pleasant to work with.

Phyliss F. 
Clasificación:
2.0

Customer service really needs a lot of work. The 2 gentlemen working there doesn't seem like they like their job and it shows on how they treat people. They were particularly rude to the customers ahead of me and I can overheat everything.

Florangelo G. 
Clasificación:
3.0

The vehicles ignition switch needs to be replaced. Has to wiggle the key in the ignition to get it to start

Timothy O. 
Clasificación:
2.0

Everyone was extremely helpful throughout the entire move except for personnel at this location. Strong yelp review to follow.

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
No se han enviado comentarios para esta ubicación.

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