Everyone there was professional and very helpfullouis M.
Customer Reviews for StorCal Self Storage Van Nuys
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
David the attendant was very helpful and very pleasant to deal with! I will definitely use this location in the future due to the friendly and professional staff!Veronica R.
Daniel Muro was great. AND the truck was brand new and awesome. Plus I rented a storage unit. Love the convenience.Michael L.
Don't allow reservations before site is open. Had to wait almost an hour to get verified in personDarryl K.
Reserving dollies, blankets and boxes along with a truck online and getting surprised when I go there to pickup what I reserved, they say we don't have what you ordered except the truck, you have to go to another U-Haul station for that is kind of extreme disappointing. It was my first experience with U-Haul and it wasn't encouraging.Shant A.
I spent over two hours trying to obtain a 15' truck that I reserved over a week in advance. U-Haul mobile pick up would not reflect my reservation in my account. Called customer service who were no help. First customer service rep hung up on me after I asked to speak with the specific traffic department overseeing the area. After calling back again the second customer service rep would not acknowledge that I was unable to get my truck and kept trying to sell me a storage unit. After explaining to him multiple times that I would not want storage he finally connected me with traffic office #711 who finally were able to get me some help. I explained that my account was not confirming my reservation and mobile pick up was not available even though they could see the reservation on their end but for some reason it the mobile pick up would not work. After an hour and a half I was given a new reservation but now at a different location. This after over an hour and a half of trying to get my truck. At the second location the same problem occured. Again having to call customer service which had no help. I had to wait for the storage facility that had the truck to open up so that their representative was able to give me the truck. My reservation was for 9 am and didn't get my reservation until 1130. Upon first inspection the truck seemed clean but when looking deeper found heroin paraphernalia and cigarette butts. Horrible experience and horrible customer service from the call center. Only positive thing I have to say is that the traffic office 711 did their best to try to get my rental and ended up getting another truck. What U-Haul could do is make a better mobile pick up program as well tell their call center to stop pushing sales for commission and instead help their customers. Their own employees even confirm that the customer service/ call center workers are horrible and only want commission. Terrible experienceAlessandro Z.
Everything is great. Thank you so much.Ahmad B.
There was a roll of toilet paper and a pile of human feces directly in front of the truck. The furniture pads were all over the floor in the back and it hadn't been swept out. There was a decent amount of cosmetic damage to the truck which the pictures in the app made look like it was brand new. The app also malfunctioned halfway through the check in process so I took photos for my own sake in case I was blamed for it - it was a struggle to check in and ended up with the problems with the app taking 25 minutes - would have been easier to not use it at all. The location was pretty rough with garbage strewn everywhere outside. Didn't feel particularly safe.Joshua R.
El cliente no dejó un comentario.Juliano A.
El cliente no dejó un comentario.Lisa W.
I arranged to pick up my van at 8:30 AM and was guaranteed that I would get it. When I showed up it wasn't ready and I had to wait 45 minutes. You shouldn't guarantee a pick up time if you can't deliver on it.Mark B.
truck was clean on the interior but there was for sure a problem with the engine as something underneath the hood was rattling. Location was a bit odd because the office was in the entrance of a storage facility so I was not sure if they were associated with uhaul or the actual facility. My main gripe was that they told me the truck had half a tank and to make sure it came back that way. When I got in the truck it was maybe a gallon just under half a tank (11:00). I went to fill it up back to that amount which I did and they still charged me an additional 10.95 for gas after I had put 10 bucks in to get it where I had received the truck. Just bad attention to detail, Id go somewhere else.JAIME C.
Truck was a piece of crap. Dirty, smelly and bucked up and down when I drove it. The steering wheel was filthy. The shocks were gone and it shook Like crazy. Very bad for hauling the art I had. I was praying I would make it okay.GARY P.
El cliente no dejó un comentario.Frank G.
El cliente no dejó un comentario.Heather O.
El cliente no dejó un comentario.Walter P.
The service I received from the staff member was excellent; however, I had to change my confirmed reservation due to unavailability of vehicle type and equipment. I did not receive any notification that my reservation was not available, I only happened to find out because I stopped in to ask a question.Mariana Y.
Major Complaints of which I Will call and report to corporate. All the trucks had their catalytic converters stolen, batteries stolen and the truck that was opÃ©rable was syphoned empty of gas. I barely made it to the gas station, actually roll in after the truck died. David, who was the local rep said: "This location can't protect it's trucks. neither the owner of the Storage facilite or Uhaul want to put in a gate and the cameras don't work." This is unacceptable.Todd G.
El cliente no dejó un comentario.Jeffrey E.
Nothing friendly staff and helpful.Heather G.
El cliente no dejó un comentario.Jose P.
The worst vehicle rental experience ever. The vehicle was not available. There was no one on site to get me another vehicle. Called uhaul and was sent to another location further away adding more mileage to my rental charges. At the new location the only vehicle had a broken drivers door, a faulty key and would not start. Was told to just keep trying, something I had to do every time I wanted to start the vehicle. The truck was disgustingly dirty and I had to clean it before I could load it as well as wash the windscreen before I could drive it because in addition to being dirty, the washer function for the windscreen wipers was broken. There were no blankets or ties despite the fact I'd ordered them. There was no gas in the tank at all â€œto stop the truck from being stolenâ€ per the manager. There was no drop box available at the location so I had to return the truck and then arrange for the keys to be returned in office hours which resulted in the office staff calling me and hassling me about the keys when they saw the truck was back at the location despite the rental time not being over. Renting from uhaul was the worst experience at both locations and the telephone support to get a solution to all the issues was non existent. I had no ability to try another company because my need for a truck was time sensitive so I was forced to take a vehicle that was dangerous and not road worthy with the worst customer support I've ever encountered.Graham B.
El cliente no dejó un comentario.Juan E.
This place was garbage. When I went to pickup my truck the gas tank was completely empty because someone has syphoned it all out, when I told the attendant on staff I received the reply of "Yeah, that happens every night. You'll have to deal with it". I also didn't receive any furniture pads that I paid for. When I went to return the truck, the app prompted me to drop the key in the box that didn't exist at this location so I couldn't complete the return until the next day. Terrible experience all around, I will not be using UHaul in the future.Alex F.
El cliente no dejó un comentario.Jorge G.
El cliente no dejó un comentario.Sanja M.
First off, the truck was very old and beaten up. Second and most importantly, I reserved a hand truck with my order and it was confirmed... but when I showed up they told me they don't have any equipment for me at all. This made my move 100X more difficult. If Uhaul is this unpredictable in keeping and delivering a reservation, I will never reserve a truck from you all again.Kevin E.
El cliente no dejó un comentario.Jessica P.
Upon arrival I was informed the gas had been siphoned out of the truck I rented and the hand truck/dolly I reserved was not available. I was then told I would have to put gas in the truck (barely made it to the gas station) Not a good way to do business. Figure it out.Kimberly P.
Very professional and courteous.Clinton L.
The truck was filthy all kinds of trash inside and very dirty. Bone dry on gas I was lucky I made it to gas Station. The guy did not even check mileage or anything just gave me the keys at pick up.Mark T.
El cliente no dejó un comentario.Andrew M.
El cliente no dejó un comentario.Carlos M.
El cliente no dejó un comentario.Donald S.
Trunk bed was dusty/dirty, but other than that everything worked great. Special thanks for allowing me to drop off the truck after-hours!Trevor S.
I rented a six pack of blankets and they forgot to put them in the truck, they set will give me a $15 credit if I bring it back with the same level of gas in the tank , I filled it with more then I got it with and no credit. Average place with some glitches. I supposed to pay $51 & change , final on my c/c comes to $59+Nikolay M.
El cliente no dejó un comentario.shelly C.
It was not stated that gas would NOT be re-imbursed if we returned the tank more than full. Especially with these gas prices nowadays... $6.36 per gallon!!! I called the Uhaul Traffic and they denied the charge too. Other than that the service was good.Birgit L.
El cliente no dejó un comentario.Adrian F.
The U-Haul employee was so unfriendly and have an extremely poor customer service behavior. He doesn't know even how to use the company software. He seemed like he hate his job. I'm very unsatisfied, it was a very big mistake to deal with this location.Hany P.
El cliente no dejó un comentario.Ray J.
Fuel cap needs a replacement. Location knew about it and had no problem. Excellent location best place to rent a Uhaul in the SFVJames H.
The person was more interested in his lunch and seemed to be bothered when we asked for our reservations. That was Sunday Feb 20 2022 and he told me they close at 6pm and I rushed to be there before 6pm and place was closed since 4pm on Sunday very disappointing with the wrong information and I will not go to uhaul rental again terrible customer service over allZAENIEA L.
El cliente no dejó un comentario.THOMAS S.
This was probably the best experience I had renting a uhaul. Not only was the truck great for what I needed, but the guy who helped me went above and beyond as it relates to customer service. Renting from here again next time I need a truck. Thank you!!RODNEY S.
El cliente no dejó un comentario.SAMUEL M.
El cliente no dejó un comentario.OSCAR C.
The truck had a used mask and a empty Starbucks cup in there from the previous person. With Covid surging it definitely showed no one cleaned the truck out. Also when I got there the person told me the truck had a quarter of a tank of gas in it. When I got in the car the gas was under the E. I told the attendant and he said just bring it back with a quarter of a tank. Which I did but why would I bring it back with a quarter of the tank if I got the truck on empty. I wasn't even sure if I would make it to the gas station that is how low it was. Also the location closed at 4 so he told me I can throw the keys in the back of the truck and lock with a lock he was going to provide. He forgot to give me that lock so I had to drive back to the location to get it and adding miles to my rental. I wouldn't recommend this location to any of my friends or family.Amir F.
David was absolutely amazing and professional!Mark H.
The two guys were working there were super helpful and kind and make sure we got equipment that worked for us and was efficient and I have nothing but good stuff to sayâ€¦. That was an awesome experience. I would definitely go there again & also recommend this somebody else as wellâ€¦. GraciasCLINTON B.
El cliente no dejó un comentario.VINCENT F.
Excellent location. People were helpful and friendly. Truck was in good shape and ready to go.Brian K.
It was so easy! The staff here was super fast and got me out really quickly.Mary L.
Homeless man inside the truck when I went to rent it, dolly that was rented was not inside the truck. Used face mask inside truck and truck was dirtyKevin F.
El cliente no dejó un comentario.William L.
Great experience...no wait time getting the van. THXLaurence C.
Tire pressure light was on but it was determined that it was just a faulty sensor. The man who handled my rental was very patient and professional.ELLEN T.
David was extremely helpful and aided in taking care of booking and extending the rental seamlessly.Rachel S.
It was so convenient for me. And David and Chad were both very nice and helpful! The cab of the truck was ok, but had not been wiped down, as promised.Lisa M.
The staff was extremely helpful -- excellent customer service!ANDREW T.
El cliente no dejó un comentario.Lawrence S.
Really nice people at the counter and really good placeJHONATAN O.
Online check in was very easy.Marina G.
El cliente no dejó un comentario.JUAN V.
Great customer service, quick and convenientRosaura O.
El cliente no dejó un comentario.Heather O.
El cliente no dejó un comentario.Olga S.
Tire warning light was on, front hood was damaged and neither was told to me not confirmed in rental communications. Location personnel were terrific.Marc V.
Our U-Haul experience at this location was great. We appreciate the hardworking employee, Daniel, and how much he had to juggle on his own. He kept a great attitude and respectful manner throughout.Joseph L.
Wash the trucks mine was grossGERALD W.
El cliente no dejó un comentario.William B.
The gentlemen we picked up the truck from were very kind and helpful.JOSERICO S.
The entire staff provides the best and most personalized service of any uhaul facility that I've ever used.JOHN B.
Reservation receipt says "no customer parking" so we parked on the street, about two blocks away. Turns out there's lots of parking available on site ... reservation receipt should be modified so that this message is removed. Not a huge deal, but would have parked on site had we known.Steven P.
El cliente no dejó un comentario.Daniel V.
Keep your employees well payed and happy.DIEGO C.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.GARY F.
The guys at the front desk were great! They were efficient, and pleasant to deal with. As soon as I signed the agreement, the truck pulled up right in front, ready for me to take it. I was very happy with the experience.Lawrence S.
As long as the same employee is working , nothing. He went above and beyond; definitely exceeded my expectations based on previous experience with Uhaul.PAMELA W.
Staff was great, the vehicle was dirty. We have rented Uhauls many times and they are all dirty these days..........CLARKS C.
El cliente no dejó un comentario.SEAN G.
El cliente no dejó un comentario.NIURKA R.
You're really doing a good job. Of course lower rates would be awesomeRICKY H.
El cliente no dejó un comentario.Ronald H.
The front desk guy was really nice. Good customer service.LILIAN B.
So, I've had a number of less than stellar experiences with U-Haul rental places near me: long waits to check in, no truck in spite of a reservation, trucks that were beat to hell, etc. This rental facility, on the other hand, was terrific. I rolled in just as the manager was getting in. He pulled up my reservation in seconds, confirmed that it was me with my driver's license, and pointed me to my waiting truck in the parking lot. The truck itself was clean and with no weird leftovers from a prior rental I had expected to spend a at least a half hour getting the truck, and my family was stunned and amazed when I pulled in about twenty minutes after I'd left. Highly recommend this locationMatthew C.
Daniel is an asset to this company. Moving is stressful enough and he made renting the Uhaul effortless. Explained everything and was so for helpful. He is the reason I would rent and refer this dealership.Susan R.
El cliente no dejó un comentario.Aykaz K.
El cliente no dejó un comentario.Ronald B.
DONT be U-Haul. The third party team is great. The customer service at U-Haul corporate is an absolute shit show and I will under no circumstances be working with U-Haul againZachary M.
No extra dollies, furniture pads I requested weren't available due to a â€œbreak inâ€, tires weren't filled with adequate air, air pump to fill tires wasn't prepped either.Evan M.
El cliente no dejó un comentario.Iluminada R.
El cliente no dejó un comentario.Alexis R.
First time renting from this location. It is now my favorite location. Close to home, great service, easy acccess. Really happy to have found this location.DAVID G.
Customer service was exceptional!! Friendly and easy to use!Holly P.
Very quick and convenient 10/10Darrell M.
El cliente no dejó un comentario.George B.
El cliente no dejó un comentario.SHEILA K.