It's nice having the storage company integrated with the U-Haul company. In this case it was the 9 Mile Storage Solutions. The representative I worked with helped me change my order on the day of pickup, and was nice about it. He also helped me figure out some of the trucks mechanical things - how to release the parking brake, and how to put my padlock on the sliding door. Thank you!
Susan O
Customer Reviews for Storage Solutions Nine Mile
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Truck was brand new clean as a whistle. Ran like a top and moved our things perfectly.
Matt HGreat Service. I will use U-Haul again and recommend U-Haul to all my neighbors. Thanks for your great service.
BEN CCustomer service was great, friendly. The lady helping me was nice to talk with and helpful. Pleasant experience for sure.
Tyler SThe online experience and any attempt at the 1800 are ridiculous. Spent over and hour for a pick up and could not return without assistance. For the 20mins I used the truck the whole thing was completely painful and not worth it.
Melissa BVan was dented all over, ran very poorly also counter man was very rude
Jay SThe truck stunk of an alcoholic chain smoker. And there was a smashed light bulb in the back.
REBECCA HThe lady that helped us was very nice and had beautiful location with very easy access for a large truck. Can’t thank Courtney enough for all her help.
RANDALL JI am disputing the mileage. In less than 45 minutes driving on winding, icy roads, with a 50 mph speed limit, I was billed for 70 miles. That is absolutely absurd.
Travis AUhaul is disgraceful! My reservation summary showed an estimated tax of $15.94. When I picked up the truck, the tax ballooned to $58.06. When I asked if it was a sales tax, I was told it was a "Uhaul tax". In other words, a rip-off. I was allowed 5 days to make my trip although I was sure I could do it in 4. The agent said not to worry because I would be refunded $40 for each day that I didn't use. I returned the truck in 3 days but got no refund. The truck I rented was clean on the inside but filthy on the outside. I know that it wasn't a fast turnaround because the truck was on-site at least a day before I rented it. Uhaul failed or misled me in nearly every aspect of this rental.
John YVery friendly and helpful staff!!!
GREG S