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Customer Reviews for Storage Solution Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I like drive up access with no elevator.
Mark W | Overall ExperienceVery pleased.
Stephen M | Overall ExperienceBeen there for almost 2 yrs. Absolutely amazing staff. Very friendly and knowledgeable
Tammy G | Overall ExperienceI generally use the location at the Putt Putt golf. The guys there are a bit more attentive and present a more business-friendly demeanor. Just my personal prefernce.
robert fGreat service
Hector MAll was good though the location is not as easily accessed as some others.
Kathy BMore realistic mileage for the trip. Ours did not take into account any route difference and drop off of items to our home/or additional storage site. Just another way for U-Haul to squeeze some extra dollars out of the customer
ARNOLD HService was great
roberta mMy only issue was that I was told to return into a “marked space”. The lot was full so I parked as best I could and out if the way as much as possible. I trust that this was ok as I haven’t heard from them this morning. Otherwise it was a perfect experience
Walter BBe prepared to spend 15 minutes on the app or website to both check in and check out if doing it all virtually
William RThe people were get & extremely helpful. The only negative was the there were some vehicle warning lights on like the check engine light & the tow light. People were extremely friendly helpful.
Mark KGreat customer service :)
John CSuzanne is a treasure
Michael PEverything was great very friendly staff
Jeffrey BGreat people!
Ellen BEverything was great. Mark helped me complete the rental process. The truck we ready out front for me. The truck was in good condition.
Matthew JWhen coming up to a customer the staff should identify themselves or be in a uniform because a worker just walked up and started checking me out of my U-Haul and I had not gotten my stuff out yet. Honestly I had not even stepped out of the car yet when he jumped on me for my keys. Never identified himself just took my kids and told me how much. Not very professional or helpful at all. And nobody even tried to help me when I was getting the van. Honestly seems like the workers only work when proded.
Angela VMileage was a bit on the high side for pricing.
Laura CThey were so patient with me and I couldn't appreciate them more! Thank you guys! - Talon
TALONMICHAEL M | Overall ExperienceVery accommodating and friendly receptionist!
Tyler WAlways a great experience at this location!
Ellen BMark was extremely helpful, went out of his way to accommodate my rental needs.
Storage CI had a great experience for over a year and would recommend and use again going forward. Thank you.
Taran G | Overall ExperienceVery Pleased with This Storage Facility and Would Highly Recommend It! The Owner Is Outstanding and Very Personable. Wouldn't Use Any Other Facility.
LAURA P | Overall ExperienceThe staff at Storage Solutions could not be more helpful, friendly and pleasant. I highly recommend them.
Nicole VGreat facility. It was tough finding a small unit in a college town but they came through.
Sean S | Overall ExperienceThe staff here were extremely nice to me!
Katherine W | Overall ExperienceHard to get out of safely when traffic is heavy.
ASHLEY EMy original truck was schedule to be picked up in Lexington, Va abs was booked months in advance. When I arrived to pick up my truck, the key was not available. I then had to call uHaul, was on hold and talking to agent for about 40 min. Agent was able to find and Rick for me in Charlottesville, Va. I had to drive 70 miles each way (140 miles total) to pick up and drop off vehicle. Then I get charge for mileage overage!!! Plus it cost me significantly more in gas and more than 2 hours of my time. Also, when I went to pick up the truck, even though I was stanadinf in the parking lot next to the truck, I kept being told My gps was in the wrong location (even though it wasn’t!). So again I had to call UHaul and ended up having to download the app! Then because I didn’t have my passport with me and own my home so don’t have a lease agreement I had to bother a friend with a verification phone call. It took me about 40 min from pulling into the parking lot to actually get the keys! Overall, very miserable and frustrating experience.
Heather MGood experience, Suzanne was very helpful. Glad I called earlier in the week to confirm, reservation was moved to this location and I was not notified.
David AEverything perfect, thanks
anthony WSelf pickup online always doesn't work. Have to call customer support and wait for several minutes before they're able to activate the pikcup5.
Akua BPlease tell them to keep up the great work.
Alfred CIn the end, the van I rented was a little too small to fit everything. Mostly due to a wide couch and the wheel wells inside the cargo area.
Philip BHappy with exception of snow plowing THROUGHOUT the complex. I arrived a day after a big snow and only part of the complex was plowed. It was very difficult to access my section.
Gregory M | Overall ExperienceVery happy will all aspects of the storage rental. The staff was always friendly and helpful. Highly recommended
Peter V | Overall ExperienceI loved the experience. The car I rented was clean and neat in each single and small detail. The customer service is friendly and very supportive! Price was great!
antio aAll was as agreed
CHARLES A | Overall ExperienceSite was ready for my rental reservation, all went extremely well. Vehicle was clean, fueled and ready to go. Agent was very friendly & accommodating. Highly recommend this location!
Bruce FMake sure that everyone at my place of work which is the main hospital of Charlottesville knows how I got screwed from the mileage that I did not go . I am sure that this will affect business. Everyone needs to know not to rent through U-Haul
Ashley BVery friendly staff - easy to work with and storage unit was very clean and easily accesible! Thank you!
Mariela B | Overall ExperienceGreat customer service
Daniel HWe'd been a tenant for almost 4 years. The staff from SSC had been there for us every time we needed them, including switching units when our storage needs changed. Every interaction was a positive one! Thank you, Mark!
BENJAMIN M | Overall Experienceclone THIS operation for ALL uHaul offices! Mark, Suzanne & that team are the BEST
DOUGLAS bAwesome staff, very helpful, always smiling and professional. Extremely happy with the service and will certainly recommend
Ibrahim O | Overall ExperienceThank you.
brigitte p | Overall ExperienceThe key drop was off is so convoluted that I was ready to just wait for the staff to get back from lunch. Gotta be a better way then what’s in place.
Randolph Ba more distinctive sign to make it easier to find the place.
HUSSAMMARWAN ATerrific facility. Well organized, clean and safe. Plus managed and staffed by pleasant, thoughtful people.
Phillip G | Overall ExperienceGreat experience
Gerald H | Overall ExperienceWonderful customer service on both the pickup and dropoff!
DRAKECAMERON VNot a thing.
BRIANGERARD COur reservation was for 9 am, yet it took until 9:15 am for the clerk to arrive. He offered no apology. This worked out OK for us, but if we had been on a tight schedule, this would not have been acceptable. Please encourage your employees to strive for promptness and good customer service.
CHRISTOPHER PMark and his team are always professional, courteous, and friendly! They go above and beyond for all of their customers! Highly recommend!
Megan FExcellent service and equipment.
Michael GGreat location!
Alan AGreat!!!
Robert GExcellent service and staff. They went above and beyond in catering to all aspects of my wants and needs.during my use of the facility. Thank you.
Catherine G | Overall ExperienceThe gentleman I dealt with was absolutely wonderful.
Kyle MNothing; great staff, clean truck, good value.
Steven RFix the web site for returning the truck. It would not let me go past the return location page.
Steven RThe location is not an issue, the customer service from Mark was excellent. The problem was with the overall experience with u haul! Everything from booking the truck to picking it up and dropping it off was a one big cluster, headache and inconvenience. I would not recommend uhaul after this past experience. Even though I selected the mobile pick up. I still had to call uhaul in order to pick up and drop off the truck because the persons who places my order over the telephone didn't do it properly. I It took me mover 2 hours just to pick up the vehicle because I was on hold for so long.
Antwaine CThe team at Storage Solutions helped me every time I needed anything. Clean unit, great location and staff even helped me unload a couple of times. This is the only place to rent storage space in Charlottesville.
DOUG M | Overall ExperienceGreat staff and wonderful location and awesome rates
KELLY J | Overall ExperienceThank you very much
Jesse J | Overall ExperienceVery impressed with this storage facility!! Normally I associate storage facilities with being dirty but this location was amazing. Rooms were not too moist (aka our stuff didn’t get ruined or messed up at all by mold or moisture), no pests, no weird smell, and no safety issues. I absolutely recommend this location to everyone!
Ian s | Overall ExperienceStaff was extremely helpful and courteous.
DANIEL H | Overall ExperienceThe facility is very well run and conveniently located. They are professional and accommodating. I highly recommend.
Privacy R | First ImpressionsThere was confusion about unit upon arrival, but good customer service was shown by apologizing for the miscommunication and providing an adequate storage space.
Privacy R | First ImpressionsThis is my second time in last 2 year with this storage. Nothing but the best.
Privacy R | First Impressionspatrick was very helpful, courteous and respectful. Would recommend this facility to anyone
JOHN M | First ImpressionsGood looking storage facility
Privacy R | First ImpressionsThis is one of the best truck rental and storage experiences I`ve had. Friendly, responsive service. I highly recommend this facility to others.
Privacy R | First ImpressionsFriendly and helpful
Privacy R | First ImpressionsClerk was very courteous. Place was adequate to serve our needs.
Privacy R | First ImpressionsClean facility with excellent customer service. Very friendly and helpful. Highly recommend this facility for all your storage needs.
Privacy R | First ImpressionsClean facility, excellent service. Great experience.
Privacy R | First ImpressionsVery helpful. The employee walked through the entire process for getting access and was kind enough to stay a little later after closing.
Privacy R | First ImpressionsPrompt, courteous, clean storage unit. Was able to get everything I needed for the move at one stop.
Privacy R | First ImpressionsThe unit that was reserved apparently wasn`t yet moved out of by the previous people. They found me a place up the road, and upgraded me for the trouble. Very nice people to deal with.
Privacy R | First ImpressionsVery helpful employees.
Privacy R | First ImpressionsThe U-Haul site said it was open on Saturday until 6:00pm but it actually closes at 2:00pm on Saturday
Privacy R | First ImpressionsVery difficult to get my avg sized couch in the room b/c of the small space/hallway and the height of the door of storage unit. smelled of moth balls. The guy at front desk was very nice and helpful.
Privacy R | First ImpressionsIt was a pleasant and fast transaction. The sales person was very helpful.
Privacy R | First ImpressionsStaff was very helpful.
Privacy R | First ImpressionsReservation did not come through!
Privacy R | First Impressionsvery friendly/helpful
Privacy R | First ImpressionsGreat service. Thank you.
Privacy R | First ImpressionsFacility seemed clean and secure.
Privacy R | First ImpressionsClean units, and helpful staff.
Privacy R | First ImpressionsVery nice to deal with
Privacy R | First Impressionsvery helpful and friendly
Privacy R | First ImpressionsVery good.
Privacy R | First ImpressionsNo illumination provided in the storage room.
Privacy R | First Impressionsi rented a 5x5 online. when i got there, they only had 5x10 sizes, but the guy apologized and offered me a 5x10 for the 5x5 price. great service.
Privacy R | First ImpressionsThe climate control spaces are pretty good. And when we hit a problem they quickly solved it. Awesome job overall. Keeping the units a bit cleaner wouldn`t be a bad idea.
Privacy R | First ImpressionsClean, well-kept, secure, and friendly service.
Privacy R | First ImpressionsVery friendly and helpful. Facility was uncluttered and clean.
Privacy R | First ImpressionsI like this facility.
Privacy R | First ImpressionsSuch friendly and helpful people! Very clean facility and very convenient! Thank you Mark and Matt for the quick service!
Privacy R | First ImpressionsFriendly staff, great size storage unit for the price!
Privacy R | First ImpressionsThe place is closed to the main road Route 29 so it is very to access. The staff member Matt is very nice. The facility is clean. Daniel Le
Privacy R | First Impressionsso far, so good. the guy at the front desk was very nice and helpful
Privacy R | First ImpressionsThe staff is very helpful.
Privacy R | First Impressionsfacility was easy to access with the key pad, and was very spacious and VERY clean inside my unit.
Privacy R | First ImpressionsWe had no trouble getting into the unit - it was a quick and easy move. Good facilities.
Privacy R | First Impressions