Hard to get out of safely when traffic is heavy.ASHLEY E.
Customer Reviews for Storage Solution Center
(U-Haul Neighborhood Dealer)
Charlottesville, VA 22901
(100 yards north of Rio Rd & Rt 29 on the southbound side of Rt 29)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- 9/5/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
My original truck was schedule to be picked up in Lexington, Va abs was booked months in advance. When I arrived to pick up my truck, the key was not available. I then had to call uHaul, was on hold and talking to agent for about 40 min. Agent was able to find and Rick for me in Charlottesville, Va. I had to drive 70 miles each way (140 miles total) to pick up and drop off vehicle. Then I get charge for mileage overage!!! Plus it cost me significantly more in gas and more than 2 hours of my time. Also, when I went to pick up the truck, even though I was stanadinf in the parking lot next to the truck, I kept being told My gps was in the wrong location (even though it wasn't!). So again I had to call UHaul and ended up having to download the app! Then because I didn't have my passport with me and own my home so don't have a lease agreement I had to bother a friend with a verification phone call. It took me about 40 min from pulling into the parking lot to actually get the keys! Overall, very miserable and frustrating experience.Heather M.
Good experience, Suzanne was very helpful. Glad I called earlier in the week to confirm, reservation was moved to this location and I was not notified.David A.
Everything perfect, thanksanthony W.
Self pickup online always doesn't work. Have to call customer support and wait for several minutes before they're able to activate the pikcup5.Akua B.
Please tell them to keep up the great work.Alfred C.
El cliente no dejó un comentario.Ellen B.
In the end, the van I rented was a little too small to fit everything. Mostly due to a wide couch and the wheel wells inside the cargo area.Philip B.
El cliente no dejó un comentario.Anthony M.
El cliente no dejó un comentario.Les K.
El cliente no dejó un comentario.Robert K.
Happy with exception of snow plowing THROUGHOUT the complex. I arrived a day after a big snow and only part of the complex was plowed. It was very difficult to access my section.Gregory M. | Overall Experience
Very happy will all aspects of the storage rental. The staff was always friendly and helpful. Highly recommendedPeter V. | Overall Experience
El cliente no dejó un comentario.WILLIAMALEXANDER C.
I loved the experience. The car I rented was clean and neat in each single and small detail. The customer service is friendly and very supportive! Price was great!antio A.
El cliente no dejó un comentario.Brittany S.
El cliente no dejó un comentario.Don T.
All was as agreedCHARLES A. | Overall Experience
Site was ready for my rental reservation, all went extremely well. Vehicle was clean, fueled and ready to go. Agent was very friendly & accommodating. Highly recommend this location!Bruce F.
Make sure that everyone at my place of work which is the main hospital of Charlottesville knows how I got screwed from the mileage that I did not go . I am sure that this will affect business. Everyone needs to know not to rent through U-HaulAshley B.
Very friendly staff - easy to work with and storage unit was very clean and easily accesible! ¡Gracias!Mariela B. | Overall Experience
Extraordinario servicio al clienteDaniel H.
We'd been a tenant for almost 4 years. The staff from SSC had been there for us every time we needed them, including switching units when our storage needs changed. Every interaction was a positive one! Thank you, Mark!BENJAMIN M. | Overall Experience
clone THIS operation for ALL uHaul offices! Mark, Suzanne & that team are the BESTDOUGLAS B.
Awesome staff, very helpful, always smiling and professional. Extremely happy with the service and will certainly recommendIbrahim O. | Overall Experience
Gracias.brigitte p. | Overall Experience
El cliente no dejó un comentario.Brigitte P.
The key drop was off is so convoluted that I was ready to just wait for the staff to get back from lunch. Gotta be a better way then what's in place.Randolph B.
El cliente no dejó un comentario.Mike S. | Overall Experience
a more distinctive sign to make it easier to find the place.HUSSAMMARWAN A.
El cliente no dejó un comentario.Nancy M.
Terrific facility. Well organized, clean and safe. Plus managed and staffed by pleasant, thoughtful people.Phillip G. | Overall Experience
El cliente no dejó un comentario.Kathleen B.
El cliente no dejó un comentario.Hung T. | Overall Experience
El cliente no dejó un comentario.Raelissa G.
Great experienceGerald H. | Overall Experience
Wonderful customer service on both the pickup and dropoff!DRAKECAMERON V.
El cliente no dejó un comentario.Pedro A S.
Not a thing.BRIANGERARD C.
Our reservation was for 9 am, yet it took until 9:15 am for the clerk to arrive. He offered no apology. This worked out OK for us, but if we had been on a tight schedule, this would not have been acceptable. Please encourage your employees to strive for promptness and good customer service.CHRISTOPHER P.
El cliente no dejó un comentario.Brigitte P.
Mark and his team are always professional, courteous, and friendly! They go above and beyond for all of their customers! Highly recommend!Megan F.
Excellent service and equipment.Michael G.
¡Excelente ubicación!Alan A.
El cliente no dejó un comentario.Jessica C.
El cliente no dejó un comentario.Terrell D.
Excellent service and staff. They went above and beyond in catering to all aspects of my wants and needs.during my use of the facility. Gracias.Catherine G. | Overall Experience
El cliente no dejó un comentario.Xujie Z.
El cliente no dejó un comentario.MICHAEL j. | Overall Experience
The gentleman I dealt with was absolutely wonderful.Kyle M.
Nothing; great staff, clean truck, good value.Steven R.
Fix the web site for returning the truck. It would not let me go past the return location page.Steven R.
El cliente no dejó un comentario.Nancy J. | Overall Experience
El cliente no dejó un comentario.Amy R. | Overall Experience
El cliente no dejó un comentario.Donald T.
The location is not an issue, the customer service from Mark was excellent. The problem was with the overall experience with u haul! Everything from booking the truck to picking it up and dropping it off was a one big cluster, headache and inconvenience. I would not recommend uhaul after this past experience. Even though I selected the mobile pick up. I still had to call uhaul in order to pick up and drop off the truck because the persons who places my order over the telephone didn't do it properly. I It took me mover 2 hours just to pick up the vehicle because I was on hold for so long.Antwaine C.
The team at Storage Solutions helped me every time I needed anything. Clean unit, great location and staff even helped me unload a couple of times. This is the only place to rent storage space in Charlottesville.DOUG M. | Overall Experience
I am completely satisfied-great service, good vehicle, smooth process.HARRYCONWAY L.
I don't know. I was completely satisfied with everything.Harry L.
Great staff and wonderful location and awesome ratesKELLY J. | Overall Experience
Thank you very muchJesse J. | Overall Experience
I had showed up at the Uhaul location at 1525 Putt Putt Pl, Charlottesville, VA 22901 without previously booking online. I needed a Uhaul and storage unit same day. The location on Putt Putt did not have Uhal available in the size I needed and, even though the office was closed for on-line only, the attendant (who had seen us outside as he was outside himself) called (from the parking lot using his ?personal cell phone) the location on Seminole Trail and confirmed they had what we needed and referred us over. My experience at Seminole was pleasant and the attendant was professional. The entire process was easy and smooth!JAMESVICTOR N.
Very impressed with this storage facility!! Normally I associate storage facilities with being dirty but this location was amazing. Rooms were not too moist (aka our stuff didn't get ruined or messed up at all by mold or moisture), no pests, no weird smell, and no safety issues. I absolutely recommend this location to everyone!Ian s. | Overall Experience
Very courteous and helpful!Elsie T.
Wonderful customer service. Convenient parking. Fair pricing. Excellent equipment.Michael C.
El cliente no dejó un comentario.Roosevelt H.
Last minute need, turned it around in less that 30 minutes! Great job!!!Don T.
El cliente no dejó un comentario.Sabin J.
I have come to believe that customer service in the U.S. has truly declined in the past few years -- however, that is not the case at all with Storage Solution Center! Both Mark and Faith were fantastic, friendly, and very much customer service oriented. I will certainly return for all future U-Haul needs.SALVADORE G.
El cliente no dejó un comentario.Laura C.
This location is exceptional. The equipment was clean and clearly well taken care of. The owner made the rental process easy and easily addressed all of my questions. Great job. 10/10DANIELALEXANDER N.
excellent customer service. easy to use protocols. good equipment.Michael C.
wonderful customer serviceMichael C.
El cliente no dejó un comentario.MILOS A.
This was a very pleasant experience. I will be using this location in the future.Shelley T.
Thank you Dana for exceptional service.Irma G.
El cliente no dejó un comentario.Wesley B.
El cliente no dejó un comentario.Don M.
The people you have working at this location is terrific; however, your automated reservation system leaves much to be desired.Don M.
Staff always courteous, knowledgable, and helpful. Reservation always ready to go at specified pick-up time.ray W.
El cliente no dejó un comentario.Doug S.
Made me laugh in the middle of a stressful move. That shall not be forgotten.James W.
Excellent Customer Service!!!James W.
I'm very unhappy with this young man's recall efforts. The internet was out, I could not sign ANYTHING except a small piece of paper he asked me to sign (did not get a copy). I am being charged for CWD coverage 10.00 and I explicitly told him no when he asked AND when I filled out the application online I checked no. Please check the online application because I received an email saying my rental was ok'd. I also called him and told him that I did not want pads and that the email responding to me had me down as having ordered pads. I did order a dolly but received no dolly...and he also acknowledged that. I filled the gas up to over the 3/4 mark at Sam's club and have the receipt for that. I have the actual mileage at .6 not .5 but t hat doesn't matter. I am asking you to check the many times I have rented from you to verify that I NEVER ...not even once. Got that coverage. He told me "That's the last time I ever trust anybody" which is such a crock. Let me assure you now, that this 10.00 needs to come off my bill because I did not ask for it. He was in too much of a hurry to get out of there because he had to be somewhere else. He darn sure did trust me and I was definitely trustworthy, and resent being taken advantage of. Very Sincerely, Brigitte Powell office #434-817-9200 cell number 434-465-1433brigitte P.
The service and van rental were top notch. Will definitely return and recommend to others.Joel H.
El cliente no dejó un comentario.Guienevere A.
Called for reservation at last minute and staff still made it work for me in spite of high demand. Very grateful. Always smooth transactions.Ray W.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Stacey G.
Whenever I rent a van from Storage Solutions, it is always there on time, clean, fueled, and ready to go. Staff always takes good care of me.Ray W.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Gururaj S.
Staff clearly explained how charges would work and made sure van was ready when I got there. Great service.Ray W.
Friendly and accommodating staff.Ray W.
ABSOLUTELY NOTHING YOU ALL ARE JUST GREATMILDRED C.
Excellent friendly serviceAndy M.
Excellent service!barbara B.
El cliente no dejó un comentario.brigitte P.
Brand new van I rented, drove well, and the people were nice and knowledgeableAustin B.
Staff was extremely helpful and courteous.DANIEL H. | Overall Experience
El cliente no dejó un comentario.Mark W.
I have dealt with several businesses and locations like this one-and this one is outstanding. It was easy to arrange and the service was excellent. The gentleman we dealt with was knowledgeable and easy to deal with. I will stick to this location in the future and recommend it to friendsJEHU M.
Nice van, reasonable price, excellent customer serviceMark W.
El cliente no dejó un comentario.Tom A.
El cliente no dejó un comentario.Amaris C.
El cliente no dejó un comentario.Daniel H.
Patrick was friendly and knowledgable. No problems.Stuart B.
El cliente no dejó un comentario.katie C.
El cliente no dejó un comentario.sharon S.
Really easy/streamlined and great customer service!Sandra L.
lower gas prices nationwide! (nothing)DOUG B.
El cliente no dejó un comentario.kara C.
let this location give seminars on service and customer relations- at least around this town! they are the best!DOUG B.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.FRED S.
Great staff!LAURA S.
Your rates for mileage are way to high, when you pay almost a $1.00 a mile it defeats the whole $19.99 rental fee. I had the van for less then 2 hours and only put 37 miles on the vehicle it and my bill was almost $60.00. That sucks, and I will not use your service again nor recommend it to anyone I know. No wonder there were plenty of vehicles available on a busy Saturday afternoon. afternoonrobert I.
Fantastic, Friendly Folks!!JAMES W.
El cliente no dejó un comentario.CHRISTOPHER C.
The facility is very well run and conveniently located. They are professional and accommodating. I highly recommend.Privacy R. | First Impressions
There was confusion about unit upon arrival, but good customer service was shown by apologizing for the miscommunication and providing an adequate storage space.Privacy R. | First Impressions
This is my second time in last 2 year with this storage. Nothing but the best.Privacy R. | First Impressions
patrick was very helpful, courteous and respectful. Would recommend this facility to anyoneJOHN M. | First Impressions
Good looking storage facilityPrivacy R. | First Impressions
This is one of the best truck rental and storage experiences I`ve had. Friendly, responsive service. I highly recommend this facility to others.Privacy R. | First Impressions
Friendly and helpfulPrivacy R. | First Impressions
Clerk was very courteous. Place was adequate to serve our needs.Privacy R. | First Impressions
Clean facility with excellent customer service. Very friendly and helpful. Highly recommend this facility for all your storage needs.Privacy R. | First Impressions
Clean facility, excellent service. Great experience.Privacy R. | First Impressions
Very helpful. The employee walked through the entire process for getting access and was kind enough to stay a little later after closing.Privacy R. | First Impressions
Prompt, courteous, clean storage unit. Was able to get everything I needed for the move at one stop.Privacy R. | First Impressions