Customer Reviews for Storage Solution Center
(Distribuidor de U-Haul del vecindario)
Charlottesville, VA 22901
(100 yards north of Rio Rd & Rt 29 on the southbound side of Rt 29)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 5 p. m.
- Sáb.: 9 a. m. - 1 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Excellent service and staff. They went above and beyond in catering to all aspects of my wants and needs.during my use of the facility. Gracias.Catherine G. | Overall Experience
El cliente no dejó un comentario.Xujie Z.
El cliente no dejó un comentario.MICHAEL j. | Overall Experience
The gentleman I dealt with was absolutely wonderful.Kyle M.
Nothing; great staff, clean truck, good value.Steven R.
Fix the web site for returning the truck. It would not let me go past the return location page.Steven R.
El cliente no dejó un comentario.Nancy J. | Overall Experience
El cliente no dejó un comentario.Amy R. | Overall Experience
El cliente no dejó un comentario.Donald T.
The location is not an issue, the customer service from Mark was excellent. The problem was with the overall experience with u haul! Everything from booking the truck to picking it up and dropping it off was a one big cluster, headache and inconvenience. I would not recommend uhaul after this past experience. Even though I selected the mobile pick up. I still had to call uhaul in order to pick up and drop off the truck because the persons who places my order over the telephone didn't do it properly. I It took me mover 2 hours just to pick up the vehicle because I was on hold for so long.Antwaine C.
The team at Storage Solutions helped me every time I needed anything. Clean unit, great location and staff even helped me unload a couple of times. This is the only place to rent storage space in Charlottesville.DOUG M. | Overall Experience
I am completely satisfied-great service, good vehicle, smooth process.HARRYCONWAY L.
I don't know. I was completely satisfied with everything.Harry L.
Great staff and wonderful location and awesome ratesKELLY J. | Overall Experience
Thank you very muchJesse J. | Overall Experience
I had showed up at the Uhaul location at 1525 Putt Putt Pl, Charlottesville, VA 22901 without previously booking online. I needed a Uhaul and storage unit same day. The location on Putt Putt did not have Uhal available in the size I needed and, even though the office was closed for on-line only, the attendant (who had seen us outside as he was outside himself) called (from the parking lot using his ?personal cell phone) the location on Seminole Trail and confirmed they had what we needed and referred us over. My experience at Seminole was pleasant and the attendant was professional. The entire process was easy and smooth!JAMESVICTOR N.
Very impressed with this storage facility!! Normally I associate storage facilities with being dirty but this location was amazing. Rooms were not too moist (aka our stuff didn't get ruined or messed up at all by mold or moisture), no pests, no weird smell, and no safety issues. I absolutely recommend this location to everyone!Ian s. | Overall Experience
Very courteous and helpful!Elsie T.
Wonderful customer service. Convenient parking. Fair pricing. Excellent equipment.Michael C.
El cliente no dejó un comentario.Roosevelt H.
Last minute need, turned it around in less that 30 minutes! Great job!!!Don T.
El cliente no dejó un comentario.Sabin J.
I have come to believe that customer service in the U.S. has truly declined in the past few years -- however, that is not the case at all with Storage Solution Center! Both Mark and Faith were fantastic, friendly, and very much customer service oriented. I will certainly return for all future U-Haul needs.SALVADORE G.
El cliente no dejó un comentario.Laura C.
This location is exceptional. The equipment was clean and clearly well taken care of. The owner made the rental process easy and easily addressed all of my questions. Great job. 10/10DANIELALEXANDER N.
excellent customer service. easy to use protocols. good equipment.Michael C.
wonderful customer serviceMichael C.
El cliente no dejó un comentario.MILOS A.
This was a very pleasant experience. I will be using this location in the future.Shelley T.
Thank you Dana for exceptional service.Irma G.
El cliente no dejó un comentario.Wesley B.
El cliente no dejó un comentario.Don M.
The people you have working at this location is terrific; however, your automated reservation system leaves much to be desired.Don M.
Staff always courteous, knowledgable, and helpful. Reservation always ready to go at specified pick-up time.ray W.
El cliente no dejó un comentario.Doug S.
Made me laugh in the middle of a stressful move. That shall not be forgotten.James W.
Excellent Customer Service!!!James W.
I'm very unhappy with this young man's recall efforts. The internet was out, I could not sign ANYTHING except a small piece of paper he asked me to sign (did not get a copy). I am being charged for CWD coverage 10.00 and I explicitly told him no when he asked AND when I filled out the application online I checked no. Please check the online application because I received an email saying my rental was ok'd. I also called him and told him that I did not want pads and that the email responding to me had me down as having ordered pads. I did order a dolly but received no dolly...and he also acknowledged that. I filled the gas up to over the 3/4 mark at Sam's club and have the receipt for that. I have the actual mileage at .6 not .5 but t hat doesn't matter. I am asking you to check the many times I have rented from you to verify that I NEVER ...not even once. Got that coverage. He told me "That's the last time I ever trust anybody" which is such a crock. Let me assure you now, that this 10.00 needs to come off my bill because I did not ask for it. He was in too much of a hurry to get out of there because he had to be somewhere else. He darn sure did trust me and I was definitely trustworthy, and resent being taken advantage of. Very Sincerely, Brigitte Powell office #434-817-9200 cell number 434-465-1433brigitte P.
The service and van rental were top notch. Will definitely return and recommend to others.Joel H.
El cliente no dejó un comentario.Guienevere A.
Called for reservation at last minute and staff still made it work for me in spite of high demand. Very grateful. Always smooth transactions.Ray W.
El cliente no dejó un comentario.James L.
El cliente no dejó un comentario.Stacey G.
Whenever I rent a van from Storage Solutions, it is always there on time, clean, fueled, and ready to go. Staff always takes good care of me.Ray W.
El cliente no dejó un comentario.Kevin S.
El cliente no dejó un comentario.Gururaj S.
Staff clearly explained how charges would work and made sure van was ready when I got there. Great service.Ray W.
Friendly and accommodating staff.Ray W.
ABSOLUTELY NOTHING YOU ALL ARE JUST GREATMILDRED C.
Excellent friendly serviceAndy M.
Excellent service!barbara B.
El cliente no dejó un comentario.brigitte P.
Brand new van I rented, drove well, and the people were nice and knowledgeableAustin B.
Staff was extremely helpful and courteous.DANIEL H. | Overall Experience
El cliente no dejó un comentario.Mark W.
I have dealt with several businesses and locations like this one-and this one is outstanding. It was easy to arrange and the service was excellent. The gentleman we dealt with was knowledgeable and easy to deal with. I will stick to this location in the future and recommend it to friendsJEHU M.
Nice van, reasonable price, excellent customer serviceMark W.
El cliente no dejó un comentario.Tom A.
El cliente no dejó un comentario.Amaris C.
El cliente no dejó un comentario.Daniel H.
Patrick was friendly and knowledgable. No problems.Stuart B.
El cliente no dejó un comentario.katie C.
El cliente no dejó un comentario.sharon S.
Really easy/streamlined and great customer service!Sandra L.
lower gas prices nationwide! (nothing)DOUG B.
El cliente no dejó un comentario.kara C.
let this location give seminars on service and customer relations- at least around this town! they are the best!DOUG B.
El cliente no dejó un comentario.Kevin H.
El cliente no dejó un comentario.FRED S.
Great staff!LAURA S.
Your rates for mileage are way to high, when you pay almost a $1.00 a mile it defeats the whole $19.99 rental fee. I had the van for less then 2 hours and only put 37 miles on the vehicle it and my bill was almost $60.00. That sucks, and I will not use your service again nor recommend it to anyone I know. No wonder there were plenty of vehicles available on a busy Saturday afternoon. afternoonrobert I.
Fantastic, Friendly Folks!!JAMES W.
El cliente no dejó un comentario.CHRISTOPHER C.
El cliente no dejó un comentario.MARY P.
Super Friendly and Helpful People !!tamera H.
The people at this location made the process so easy and hassle free. I have rented a lot over the years and this was by far one of the most pleasant of the many part experiences. Highly recommend.kevin I.
The threats about police activity if i didn't get the vehicle back in time were unnecessary.Stephen G.
El cliente no dejó un comentario.Julia P.
Great overall customer service.Ricardo P.
El cliente no dejó un comentario.IVY P.
have this location as a training center for many others -these guys are the best.DOUG B.
El cliente no dejó un comentario.paul B.
El cliente no dejó un comentario.PETER T.
El cliente no dejó un comentario.edward G.
Great customer service- thank you!sarah R.
I was so happy everything went so smooth. Associate, Mark was wonderful to work with. GraciasDAVID H.
The mileage was covered because of a faulty tire pressure sensor. Fix that, please. Everything else was great. Good customer service and info. Graciasjulie F.
the guys are the best- clone them for new franchise training.DOUG B.
Vehicle performed well, as expected. The customer service and the handling of the rental transaction was much better than I have experienced at other U-Haul locations. Clean, bright and neat office and very professional, articulate and friendly counter personnel. The vehicle needed to have its windshield cleaned and its oil changed.David L.
By far my finest experience with Uhaul. Credit to Storage Solution Center. My pick up and drop off schedule was accommodated, and the equipment was in excellent condition.George Z.
Everything went smoothly. The van was a bit dirty though. It should have included a small number of free miles to make it a better value and more competitive.Joseph M.
have these guys teach classes! the best.DOUG B.
El cliente no dejó un comentario.david P.
Excellent serviceAngelic J.
El cliente no dejó un comentario.Shayne S.
El cliente no dejó un comentario.Yehan Z.
Mark provided very prompt courteous service. Thanks !!Habib F.
The outside of the van was a little dirty, but did not affect my use or opinion of the experience. I'm sure that if I had asked Mark to rinse it off he would have without question, but since it was an early pick up, he probably hadn't had a chance from the rental before.David B.
have these guys teach a seminar to everybody else; Mark & Patrick are top-drawer, grade-A every time.DOUG B.
get mark & Patrick to give seminars on customer service; these guys are top-drawer!DOUG B.
Not applicable. Everyone working at the storage solution center was great to work with. ¡Gracias!donna S.
El cliente no dejó un comentario.John D.
everything went perfect and the staff was a pleasure to work withSteve N.
another A+ for Patrick & Mark -the BEST.DOUG B.
El cliente no dejó un comentario.JUSTIN K.
El cliente no dejó un comentario.PAUL B.
Polite and couteous!bill V.
Everything was pretty good.WILLIE M.