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Customer Reviews for Storage Solution Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Small parking area- a bit stressful to know where to leave truck (after hours drop off)
MARY BYou guys did a great job!! Thanks.
PHILLIP UFire Suzanne!!! She sucks she know she gave me that stinky a** van all wet inside and got my new furniture wet. I dont use the Putt Putt location JUST SO I DONT DEAL WITH HER..& I STILL come across her phony self. Moose Uhaul IS HANDS DOWN THE BEST LOCATION TO USE!!!
MEDJINE NLike the treats for the customers, nice touch.
RALPH WInternet service didn't work and had to talk via speaker phone to another locality to pick up truck. Truck had slugs in side the cab! Air conditioning in the truck did not work and engine light was on. Truck was very sluggish and dint want to start. Could only use it for one trip because we were afraid it was going to break down.
LINDA MThank you for the many years of service, Best.
Ruth B | Overall ExperienceFix the mobile app! I had so much trouble trying to check in that it delayed pickup by over half an hour
Andrew JI thought this was one of the most unprofessional UHaul dealerships I have used. When we picked the vehicle up it was not full and the it was backed in so the fuel gauge registered higher. My wife was told to fill it up to that point. How do you expect customers to guess. Of course when we returned it, I checked and we were close to the mark and then we get a bill for 4 gallons charge. ( I had a receipt for the gas we purchased for the uhaul). We drove 55 miles and put 5 gallons in but got charged 4 gallons. When I called the lady was not understanding at all and rude honestly. Said to call UHaul. At least someone at your corporate office had common sense to see we only went 55 miles. I had pulled in front ways and assume it move the needle. We did get a credit. Kust unprofessional in all regards to this location. We will never use it again.
TIMOTHY DThe ease of renting was better than I expected. It was quick and friendly. I can't think of anything to improve on because my experience was great.
NIKKI NI was charged $7.50 for gas and showed my receipt to the young man upon return. The manager / owner instructed me to refill the gas right back to the line of 1/4 below the mark. I would like my refund. - Terry Williams
TERRY WExcellent customer service at Storage Solution Center.
Brian SI had reserved a truck for August 1 at this location when I called They just had a van I then called other u hauls in Charlottesville but the only one available was in Troy So I was delayed 2 hours which is ok I changed to the van but it did delay me today in my return in getting things completed Oh I then couldn't find the gas ⛽ entrance and once I did find it It didn't have a gasoline cap Other than that excellent customer service yesterday and today
Susan CReally nice management.
Matthew Moverall mobile check in was laborious, time-consuming and frustrating. Really, you need to contact someone to see if I am who I say I am? The 'processing' length of time was ridiculous. You want people to use this method to eliminate man-hours, so make it a desirable option for the consumer!!
Sandra CThe personnel that worked at this location were friendly and helpful, but no notice was provided that a link would immediately be sent to my phone that I was supposed to fill out and complete BEFORE driving off the lot. The truck itself was filthy, window handles were missing, check engine light was on, and the truck made a horrible screeching sound when turning. I was glad that it was a local move.
Anthony SThis location was amazing! Ethan the U-Haul associate was so kind and helpful!
Lexus AThe location was crowded and difficult to navigate, which is uneasy for those who are picking up a 15' truck to drive for potentially the first time. We also were unhappy to begin with due to the change of location - not only was it a different location but it was an incredibly inconvenient location for us. I would have preferred if we were given options of where we could pick up from.
Jensen SStorage Solution had been great over the past 16 years! They have always been friendly and helpful in all our needs.
MARIE M | Overall ExperienceExtremely friendly and helped us pick up our truck early!
Suzanne MParking was too tight considering the number of vehicles thar were dropped off.
Kenneth LGreat place
Benjamin D | Overall ExperienceGreat job! keep up the outstanding work Thank you!
Sarah HThis was great! Super friendly service, pickup was a breeze and the price came in at half of what I was expecting.
Adam DDo not plan to pick up U-Haul when location is closed! WORST APP experience EVER in my lifetime! Kept asking for alternate contacts, who does a short local move together with tons of people to serve as contacts? So ridiculous, NEVER AGAIN !!
Kelle BIdk at this time everything was handle in a professional manner thank you
Kaneyko BMy experience was excellent, and I appreciate the outstanding customer service.
J OVery easy and straight forward.
Steve TThe driver identity verification process takes forever! There are so many automated means to verify identity in a mobile/digital world - so you should get rid of that manual review step
Roger HGreat service! Recommend this location to others for moving needs.
Jonathan GVery easy to rent, and the personnel at the office were very helpful and nice.
Marjory AI like drive up access with no elevator.
Mark W | Overall ExperienceVery pleased.
Stephen M | Overall ExperienceBeen there for almost 2 yrs. Absolutely amazing staff. Very friendly and knowledgeable
Tammy G | Overall ExperienceI generally use the location at the Putt Putt golf. The guys there are a bit more attentive and present a more business-friendly demeanor. Just my personal prefernce.
robert fGreat service
Hector MAll was good though the location is not as easily accessed as some others.
Kathy BMore realistic mileage for the trip. Ours did not take into account any route difference and drop off of items to our home/or additional storage site. Just another way for U-Haul to squeeze some extra dollars out of the customer
ARNOLD HService was great
roberta mMy only issue was that I was told to return into a "marked space". The lot was full so I parked as best I could and out if the way as much as possible. I trust that this was ok as I haven't heard from them this morning. Otherwise it was a perfect experience
Walter BBe prepared to spend 15 minutes on the app or website to both check in and check out if doing it all virtually
William RThe people were get & extremely helpful. The only negative was the there were some vehicle warning lights on like the check engine light & the tow light. People were extremely friendly helpful.
Mark KGreat customer service :)
John CSuzanne is a treasure
Michael PEverything was great very friendly staff
Jeffrey BGreat people!
Ellen BEverything was great. Mark helped me complete the rental process. The truck we ready out front for me. The truck was in good condition.
Matthew JWhen coming up to a customer the staff should identify themselves or be in a uniform because a worker just walked up and started checking me out of my U-Haul and I had not gotten my stuff out yet. Honestly I had not even stepped out of the car yet when he jumped on me for my keys. Never identified himself just took my kids and told me how much. Not very professional or helpful at all. And nobody even tried to help me when I was getting the van. Honestly seems like the workers only work when proded.
Angela VMileage was a bit on the high side for pricing.
Laura CThey were so patient with me and I couldn't appreciate them more! Thank you guys! - Talon
TALONMICHAEL M | Overall ExperienceVery accommodating and friendly receptionist!
Tyler WAlways a great experience at this location!
Ellen BMark was extremely helpful, went out of his way to accommodate my rental needs.
Storage CI had a great experience for over a year and would recommend and use again going forward. Gracias.
Taran G | Overall ExperienceVery Pleased with This Storage Facility and Would Highly Recommend It! The Owner Is Outstanding and Very Personable. Wouldn't Use Any Other Facility.
LAURA P | Overall ExperienceThe staff at Storage Solutions could not be more helpful, friendly and pleasant. I highly recommend them.
Nicole VGreat facility. It was tough finding a small unit in a college town but they came through.
Sean S | Overall ExperienceThe staff here were extremely nice to me!
Katherine W | Overall ExperienceHard to get out of safely when traffic is heavy.
ASHLEY EMy original truck was schedule to be picked up in Lexington, Va abs was booked months in advance. When I arrived to pick up my truck, the key was not available. I then had to call uHaul, was on hold and talking to agent for about 40 min. Agent was able to find and Rick for me in Charlottesville, Va. I had to drive 70 miles each way (140 miles total) to pick up and drop off vehicle. Then I get charge for mileage overage!!! Plus it cost me significantly more in gas and more than 2 hours of my time. Also, when I went to pick up the truck, even though I was stanadinf in the parking lot next to the truck, I kept being told My gps was in the wrong location (even though it wasn't!). So again I had to call UHaul and ended up having to download the app! Then because I didn't have my passport with me and own my home so don't have a lease agreement I had to bother a friend with a verification phone call. It took me about 40 min from pulling into the parking lot to actually get the keys! Overall, very miserable and frustrating experience.
Heather MHappy with exception of snow plowing THROUGHOUT the complex. I arrived a day after a big snow and only part of the complex was plowed. It was very difficult to access my section.
Gregory M | Overall ExperienceVery happy will all aspects of the storage rental. The staff was always friendly and helpful. Highly recommended
Peter V | Overall ExperienceAll was as agreed
CHARLES A | Overall ExperienceVery friendly staff - easy to work with and storage unit was very clean and easily accesible! ¡Gracias!
Mariela B | Overall ExperienceWe'd been a tenant for almost 4 years. The staff from SSC had been there for us every time we needed them, including switching units when our storage needs changed. Every interaction was a positive one! Thank you, Mark!
BENJAMIN M | Overall ExperienceAwesome staff, very helpful, always smiling and professional. Extremely happy with the service and will certainly recommend
Ibrahim O | Overall ExperienceGracias.
brigitte p | Overall ExperienceTerrific facility. Well organized, clean and safe. Plus managed and staffed by pleasant, thoughtful people.
Phillip G | Overall ExperienceGreat experience
Gerald H | Overall ExperienceExcellent service and staff. They went above and beyond in catering to all aspects of my wants and needs.during my use of the facility. Gracias.
Catherine G | Overall ExperienceThe team at Storage Solutions helped me every time I needed anything. Clean unit, great location and staff even helped me unload a couple of times. This is the only place to rent storage space in Charlottesville.
DOUG M | Overall ExperienceGreat staff and wonderful location and awesome rates
KELLY J | Overall ExperienceThank you very much
Jesse J | Overall ExperienceVery impressed with this storage facility!! Normally I associate storage facilities with being dirty but this location was amazing. Rooms were not too moist (aka our stuff didn't get ruined or messed up at all by mold or moisture), no pests, no weird smell, and no safety issues. I absolutely recommend this location to everyone!
Ian s | Overall ExperienceStaff was extremely helpful and courteous.
DANIEL H | Overall ExperienceThe facility is very well run and conveniently located. They are professional and accommodating. I highly recommend.
Privacy R | First ImpressionsThere was confusion about unit upon arrival, but good customer service was shown by apologizing for the miscommunication and providing an adequate storage space.
Privacy R | First ImpressionsThis is my second time in last 2 year with this storage. Nothing but the best.
Privacy R | First Impressionspatrick was very helpful, courteous and respectful. Would recommend this facility to anyone
JOHN M | First ImpressionsGood looking storage facility
Privacy R | First ImpressionsThis is one of the best truck rental and storage experiences I`ve had. Friendly, responsive service. I highly recommend this facility to others.
Privacy R | First ImpressionsFriendly and helpful
Privacy R | First ImpressionsClerk was very courteous. Place was adequate to serve our needs.
Privacy R | First ImpressionsClean facility with excellent customer service. Very friendly and helpful. Highly recommend this facility for all your storage needs.
Privacy R | First ImpressionsClean facility, excellent service. Great experience.
Privacy R | First ImpressionsVery helpful. The employee walked through the entire process for getting access and was kind enough to stay a little later after closing.
Privacy R | First ImpressionsPrompt, courteous, clean storage unit. Was able to get everything I needed for the move at one stop.
Privacy R | First Impressions