Customer Reviews for Storage Solution Center
(U-Haul Neighborhood Dealer)

333 comentarios

1728 Seminole Trl   Charlottesville, VA 22901
(100 yards north of Rio Rd & Rt 29 on the southbound side of Rt 29, Between Colinial Auto & Goodwill)

(434) 227-5842

Horario de oficina

  • Mon-Fri: 9 am–5 pm
  • Sáb.: 9 a. m. - 1 p. m.
  • Sun: Closed
Horario especial
  • 11/27/2024: 9:00 a. m. - 1:00 p. m.
  • 11/28/2024: cerrado
  • 11/29/2024: 9:00 a. m. - 12:00 p. m.
  • 12/25/2024: cerrado
  • 1/1/2025: cerrado

Mostrar todos los horarios

Servicios en esta ubicación:

Contáctanos

(434) 227-5842

1728 Seminole Trl
Charlottesville, VA 22901
(100 yards north of Rio Rd & Rt 29 on the southbound side of Rt 29, Between Colinial Auto & Goodwill)

Servicios en esta ubicación:

Horario de oficina

  • Mon-Fri: 9 am–5 pm
  • Sáb.: 9 a. m. - 1 p. m.
  • Sun: Closed
Horario especial
  • 11/27/2024: 9:00 a. m. - 1:00 p. m.
  • 11/28/2024: cerrado
  • 11/29/2024: 9:00 a. m. - 12:00 p. m.
  • 12/25/2024: cerrado
  • 1/1/2025: cerrado

Mostrar todos los horarios

  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

ELISSA D 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS S 
Clasificación:
4.0

Small parking area- a bit stressful to know where to leave truck (after hours drop off)

MARY B 
Clasificación:
5.0

You guys did a great job!! Thanks.

PHILLIP U 
Clasificación:
3.0

Fire Suzanne!!! She sucks she know she gave me that stinky a** van all wet inside and got my new furniture wet. I dont use the Putt Putt location JUST SO I DONT DEAL WITH HER..& I STILL come across her phony self. Moose Uhaul IS HANDS DOWN THE BEST LOCATION TO USE!!!

MEDJINE N 
Clasificación:
5.0

El cliente no dejó un comentario.

DONGCHUL K 
Clasificación:
5.0

Like the treats for the customers, nice touch.

RALPH W 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEJANDRO M 
Clasificación:
2.0

Internet service didn't work and had to talk via speaker phone to another locality to pick up truck. Truck had slugs in side the cab! Air conditioning in the truck did not work and engine light was on. Truck was very sluggish and dint want to start. Could only use it for one trip because we were afraid it was going to break down.

LINDA M 
Clasificación:
5.0

Thank you for the many years of service, Best.

Ruth B  |  Overall Experience 
Clasificación:
4.0

Fix the mobile app! I had so much trouble trying to check in that it delayed pickup by over half an hour

Andrew J 
Clasificación:
2.0

I thought this was one of the most unprofessional UHaul dealerships I have used. When we picked the vehicle up it was not full and the it was backed in so the fuel gauge registered higher. My wife was told to fill it up to that point. How do you expect customers to guess. Of course when we returned it, I checked and we were close to the mark and then we get a bill for 4 gallons charge. ( I had a receipt for the gas we purchased for the uhaul). We drove 55 miles and put 5 gallons in but got charged 4 gallons. When I called the lady was not understanding at all and rude honestly. Said to call UHaul. At least someone at your corporate office had common sense to see we only went 55 miles. I had pulled in front ways and assume it move the needle. We did get a credit. Kust unprofessional in all regards to this location. We will never use it again.

TIMOTHY D 
Clasificación:
5.0

The ease of renting was better than I expected. It was quick and friendly. I can't think of anything to improve on because my experience was great.

NIKKI N 
Clasificación:
5.0

I was charged $7.50 for gas and showed my receipt to the young man upon return. The manager / owner instructed me to refill the gas right back to the line of 1/4 below the mark. I would like my refund. - Terry Williams

TERRY W 
Clasificación:
5.0

Excellent customer service at Storage Solution Center.

Brian S 
Clasificación:
5.0

El cliente no dejó un comentario.

Hoon K 
Clasificación:
4.0

I had reserved a truck for August 1 at this location when I called They just had a van I then called other u hauls in Charlottesville but the only one available was in Troy So I was delayed 2 hours which is ok I changed to the van but it did delay me today in my return in getting things completed Oh I then couldn't find the gas ⛽ entrance and once I did find it It didn't have a gasoline cap Other than that excellent customer service yesterday and today

Susan C 
Clasificación:
5.0

El cliente no dejó un comentario.

Matt S 
Clasificación:
4.0

El cliente no dejó un comentario.

RIAZ A 
Clasificación:
5.0

Really nice management.

Matthew M 
Clasificación:
3.0

overall mobile check in was laborious, time-consuming and frustrating. Really, you need to contact someone to see if I am who I say I am? The 'processing' length of time was ridiculous. You want people to use this method to eliminate man-hours, so make it a desirable option for the consumer!!

Sandra C 
Clasificación:
3.0

The personnel that worked at this location were friendly and helpful, but no notice was provided that a link would immediately be sent to my phone that I was supposed to fill out and complete BEFORE driving off the lot. The truck itself was filthy, window handles were missing, check engine light was on, and the truck made a horrible screeching sound when turning. I was glad that it was a local move.

Anthony S 
Clasificación:
5.0

This location was amazing! Ethan the U-Haul associate was so kind and helpful!

Lexus A 
Clasificación:
3.0

The location was crowded and difficult to navigate, which is uneasy for those who are picking up a 15' truck to drive for potentially the first time. We also were unhappy to begin with due to the change of location - not only was it a different location but it was an incredibly inconvenient location for us. I would have preferred if we were given options of where we could pick up from.

Jensen S 
Clasificación:
5.0

Storage Solution had been great over the past 16 years! They have always been friendly and helpful in all our needs.

MARIE M  |  Overall Experience 
Clasificación:
5.0

Extremely friendly and helped us pick up our truck early!

Suzanne M 
Clasificación:
3.0

Parking was too tight considering the number of vehicles thar were dropped off.

Kenneth L 
Clasificación:
5.0

El cliente no dejó un comentario.

Jawad S 
Clasificación:
5.0

Great place

Benjamin D  |  Overall Experience 
Clasificación:
5.0

Great job! keep up the outstanding work Thank you!

Sarah H 
Clasificación:
1.0

El cliente no dejó un comentario.

Daniel D 
Clasificación:
5.0

This was great! Super friendly service, pickup was a breeze and the price came in at half of what I was expecting.

Adam D 
Clasificación:
1.0

Do not plan to pick up U-Haul when location is closed! WORST APP experience EVER in my lifetime! Kept asking for alternate contacts, who does a short local move together with tons of people to serve as contacts? So ridiculous, NEVER AGAIN !!

Kelle B 
Clasificación:
5.0

El cliente no dejó un comentario.

ZOE B 
Clasificación:
5.0

Idk at this time everything was handle in a professional manner thank you

Kaneyko B 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravisankar R 
Clasificación:
5.0

My experience was excellent, and I appreciate the outstanding customer service.

J O 
Clasificación:
5.0

El cliente no dejó un comentario.

Omar S  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

dan k 
Clasificación:
5.0

Very easy and straight forward.

Steve T 
Clasificación:
4.0

The driver identity verification process takes forever! There are so many automated means to verify identity in a mobile/digital world - so you should get rid of that manual review step

Roger H 
Clasificación:
5.0

Great service! Recommend this location to others for moving needs.

Jonathan G 
Clasificación:
5.0

Very easy to rent, and the personnel at the office were very helpful and nice.

Marjory A 
Clasificación:
5.0

El cliente no dejó un comentario.

John W 
Clasificación:
5.0

El cliente no dejó un comentario.

amber S 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela J 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel D 
Clasificación:
5.0

El cliente no dejó un comentario.

Luis M 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAQWANA R 
Clasificación:
5.0

El cliente no dejó un comentario.

Garret B 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIANAH E  |  Overall Experience 
Clasificación:
5.0

I like drive up access with no elevator.

Mark W  |  Overall Experience 
Clasificación:
5.0

Very pleased.

Stephen M  |  Overall Experience 
Clasificación:
5.0

Been there for almost 2 yrs. Absolutely amazing staff. Very friendly and knowledgeable

Tammy G  |  Overall Experience 
Clasificación:
3.0

I generally use the location at the Putt Putt golf. The guys there are a bit more attentive and present a more business-friendly demeanor. Just my personal prefernce.

robert f 
Clasificación:
5.0

El cliente no dejó un comentario.

BRUCE J 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory H 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeff M 
Clasificación:
5.0

Great service

Hector M 
Clasificación:
4.0

El cliente no dejó un comentario.

Krista K 
Clasificación:
5.0

El cliente no dejó un comentario.

Olivier N 
Clasificación:
4.0

All was good though the location is not as easily accessed as some others.

Kathy B 
Clasificación:
4.0

More realistic mileage for the trip. Ours did not take into account any route difference and drop off of items to our home/or additional storage site. Just another way for U-Haul to squeeze some extra dollars out of the customer

ARNOLD H 
Clasificación:
3.0

El cliente no dejó un comentario.

Charles C 
Clasificación:
5.0

El cliente no dejó un comentario.

Yalitza S 
Clasificación:
5.0

Service was great

roberta m 
Clasificación:
5.0

El cliente no dejó un comentario.

Yalitza S 
Clasificación:
5.0

My only issue was that I was told to return into a "marked space". The lot was full so I parked as best I could and out if the way as much as possible. I trust that this was ok as I haven't heard from them this morning. Otherwise it was a perfect experience

Walter B 
Clasificación:
5.0

El cliente no dejó un comentario.

HALILIBRAHIM Y  |  Overall Experience 
Clasificación:
4.0

Be prepared to spend 15 minutes on the app or website to both check in and check out if doing it all virtually

William R 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcus D 
Clasificación:
3.0

El cliente no dejó un comentario.

Matthew T 
Clasificación:
5.0

El cliente no dejó un comentario.

Vera-Ann T 
Clasificación:
5.0

The people were get & extremely helpful. The only negative was the there were some vehicle warning lights on like the check engine light & the tow light. People were extremely friendly helpful.

Mark K 
Clasificación:
5.0

El cliente no dejó un comentario.

Kendrick S 
Clasificación:
5.0

Great customer service :)

John C 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura H 
Clasificación:
5.0

Suzanne is a treasure

Michael P 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura A 
Clasificación:
5.0

Everything was great very friendly staff

Jeffrey B 
Clasificación:
5.0

El cliente no dejó un comentario.

Yalitza S 
Clasificación:
5.0

El cliente no dejó un comentario.

Quante W 
Clasificación:
5.0

Great people!

Ellen B 
Clasificación:
5.0

El cliente no dejó un comentario.

TANGI A 
Clasificación:
5.0

Everything was great. Mark helped me complete the rental process. The truck we ready out front for me. The truck was in good condition.

Matthew J 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael M 
Clasificación:
2.0

When coming up to a customer the staff should identify themselves or be in a uniform because a worker just walked up and started checking me out of my U-Haul and I had not gotten my stuff out yet. Honestly I had not even stepped out of the car yet when he jumped on me for my keys. Never identified himself just took my kids and told me how much. Not very professional or helpful at all. And nobody even tried to help me when I was getting the van. Honestly seems like the workers only work when proded.

Angela V 
Clasificación:
5.0

El cliente no dejó un comentario.

Suzanne d 
Clasificación:
5.0

El cliente no dejó un comentario.

Yalitza S 
Clasificación:
5.0

Mileage was a bit on the high side for pricing.

Laura C 
Clasificación:
5.0

They were so patient with me and I couldn't appreciate them more! Thank you guys! - Talon

TALONMICHAEL M  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Yalitza S 
Clasificación:
4.0

El cliente no dejó un comentario.

MARKTHOMAS C 
Clasificación:
5.0

El cliente no dejó un comentario.

Yalitza S 
Clasificación:
5.0

Very accommodating and friendly receptionist!

Tyler W 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen W 
Clasificación:
5.0

El cliente no dejó un comentario.

Yalitza S 
Clasificación:
5.0

El cliente no dejó un comentario.

Yalitza S 
Clasificación:
5.0

El cliente no dejó un comentario.

Laura C 
Clasificación:
5.0

El cliente no dejó un comentario.

Ellen B 
Clasificación:
5.0

Always a great experience at this location!

Ellen B 
Clasificación:
5.0

El cliente no dejó un comentario.

Ben W 
Clasificación:
5.0

El cliente no dejó un comentario.

Mission B 
Clasificación:
5.0

El cliente no dejó un comentario.

Mission B 
Clasificación:
5.0

El cliente no dejó un comentario.

JENIFFER T 
Clasificación:
4.0

El cliente no dejó un comentario.

Nicholas V 
Clasificación:
5.0

El cliente no dejó un comentario.

Armagan O  |  Overall Experience 
Clasificación:
5.0

Mark was extremely helpful, went out of his way to accommodate my rental needs.

Storage C 
Clasificación:
5.0

I had a great experience for over a year and would recommend and use again going forward. Gracias.

Taran G  |  Overall Experience 
Clasificación:
5.0

Very Pleased with This Storage Facility and Would Highly Recommend It! The Owner Is Outstanding and Very Personable. Wouldn't Use Any Other Facility.

LAURA P  |  Overall Experience 
Clasificación:
5.0

The staff at Storage Solutions could not be more helpful, friendly and pleasant. I highly recommend them.

Nicole V 
Clasificación:
5.0

Great facility. It was tough finding a small unit in a college town but they came through.

Sean S  |  Overall Experience 
Clasificación:
5.0

The staff here were extremely nice to me!

Katherine W  |  Overall Experience 
Clasificación:
5.0

Hard to get out of safely when traffic is heavy.

ASHLEY E 
Clasificación:
3.0

My original truck was schedule to be picked up in Lexington, Va abs was booked months in advance. When I arrived to pick up my truck, the key was not available. I then had to call uHaul, was on hold and talking to agent for about 40 min. Agent was able to find and Rick for me in Charlottesville, Va. I had to drive 70 miles each way (140 miles total) to pick up and drop off vehicle. Then I get charge for mileage overage!!! Plus it cost me significantly more in gas and more than 2 hours of my time. Also, when I went to pick up the truck, even though I was stanadinf in the parking lot next to the truck, I kept being told My gps was in the wrong location (even though it wasn't!). So again I had to call UHaul and ended up having to download the app! Then because I didn't have my passport with me and own my home so don't have a lease agreement I had to bother a friend with a verification phone call. It took me about 40 min from pulling into the parking lot to actually get the keys! Overall, very miserable and frustrating experience.

Heather M 
Clasificación:
5.0

Happy with exception of snow plowing THROUGHOUT the complex. I arrived a day after a big snow and only part of the complex was plowed. It was very difficult to access my section.

Gregory M  |  Overall Experience 
Clasificación:
5.0

Very happy will all aspects of the storage rental. The staff was always friendly and helpful. Highly recommended

Peter V  |  Overall Experience 
Clasificación:
5.0

All was as agreed

CHARLES A  |  Overall Experience 
Clasificación:
5.0

Very friendly staff - easy to work with and storage unit was very clean and easily accesible! ¡Gracias!

Mariela B  |  Overall Experience 
Clasificación:
5.0

We'd been a tenant for almost 4 years. The staff from SSC had been there for us every time we needed them, including switching units when our storage needs changed. Every interaction was a positive one! Thank you, Mark!

BENJAMIN M  |  Overall Experience 
Clasificación:
5.0

Awesome staff, very helpful, always smiling and professional. Extremely happy with the service and will certainly recommend

Ibrahim O  |  Overall Experience 
Clasificación:
5.0

Gracias.

brigitte p  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike S  |  Overall Experience 
Clasificación:
5.0

Terrific facility. Well organized, clean and safe. Plus managed and staffed by pleasant, thoughtful people.

Phillip G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hung T  |  Overall Experience 
Clasificación:
5.0

Great experience

Gerald H  |  Overall Experience 
Clasificación:
5.0

Excellent service and staff. They went above and beyond in catering to all aspects of my wants and needs.during my use of the facility. Gracias.

Catherine G  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL j  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy J  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy R  |  Overall Experience 
Clasificación:
5.0

The team at Storage Solutions helped me every time I needed anything. Clean unit, great location and staff even helped me unload a couple of times. This is the only place to rent storage space in Charlottesville.

DOUG M  |  Overall Experience 
Clasificación:
5.0

Great staff and wonderful location and awesome rates

KELLY J  |  Overall Experience 
Clasificación:
5.0

Thank you very much

Jesse J  |  Overall Experience 
Clasificación:
5.0

Very impressed with this storage facility!! Normally I associate storage facilities with being dirty but this location was amazing. Rooms were not too moist (aka our stuff didn't get ruined or messed up at all by mold or moisture), no pests, no weird smell, and no safety issues. I absolutely recommend this location to everyone!

Ian s  |  Overall Experience 
Clasificación:
5.0

Staff was extremely helpful and courteous.

DANIEL H  |  Overall Experience 
Clasificación:
4.0

The facility is very well run and conveniently located. They are professional and accommodating. I highly recommend.

Privacy R  |  First Impressions 
Clasificación:
4.0

There was confusion about unit upon arrival, but good customer service was shown by apologizing for the miscommunication and providing an adequate storage space.

Privacy R  |  First Impressions 
Clasificación:
5.0

This is my second time in last 2 year with this storage. Nothing but the best.

Privacy R  |  First Impressions 
Clasificación:
5.0

patrick was very helpful, courteous and respectful. Would recommend this facility to anyone

JOHN M  |  First Impressions 
Clasificación:
4.0

Good looking storage facility

Privacy R  |  First Impressions 
Clasificación:
5.0

This is one of the best truck rental and storage experiences I`ve had. Friendly, responsive service. I highly recommend this facility to others.

Privacy R  |  First Impressions 
Clasificación:
5.0

Friendly and helpful

Privacy R  |  First Impressions 
Clasificación:
3.0

Clerk was very courteous. Place was adequate to serve our needs.

Privacy R  |  First Impressions 
Clasificación:
5.0

Clean facility with excellent customer service. Very friendly and helpful. Highly recommend this facility for all your storage needs.

Privacy R  |  First Impressions 
Clasificación:
5.0

Clean facility, excellent service. Great experience.

Privacy R  |  First Impressions 
Clasificación:
5.0

Very helpful. The employee walked through the entire process for getting access and was kind enough to stay a little later after closing.

Privacy R  |  First Impressions 
Clasificación:
4.0

Prompt, courteous, clean storage unit. Was able to get everything I needed for the move at one stop.

Privacy R  |  First Impressions 
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