The Manager Bob was so nice and great with Communication. One of the best uhaul rental facilities I have ever dealt with!!Dave C.
Customer Reviews for Storage Sense
(U-Haul Neighborhood Dealer)
Cumming, GA 30040
Servicios en esta ubicación:
- Mon–Tue9 a. m. - 5 p. m.
- Thur–Fri9 a. m. - 5 p. m.
- Sábado9 a. m. - 2 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
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El cliente no dejó un comentario.Heath G.
Explain on U-Haul button comes on automatic . Or address them where the instructions are at! Besides that made my moving experience easier than hiring movers do it for me! GraciasRaul C.
El cliente no dejó un comentario.Seth G.
El cliente no dejó un comentario.Jeff F.
El cliente no dejó un comentario.Ashley dwayne P.
Nothing to improve. This place is perfect!!!JAMIE D.
El cliente no dejó un comentario.Paul S.
El cliente no dejó un comentario.Scott B.
El cliente no dejó un comentario.Beau C.
My only complaint is that I was told the truck was full of gas, but I drove 6 miles then went to fill it up. It took 6 gallons. I seriously doubt that truck only gets 1 mile to the gallon.ROBIN F.
El cliente no dejó un comentario.Richard V.
El cliente no dejó un comentario.Dennis B.
El cliente no dejó un comentario.JONATHAN A.
Facility was very nice. Bob, who helped me was very professional and very helpful. Truck was well serviced although 140,000 miles, still in good shape and got me through a 24 hour rental nicely.Keith C.
El cliente no dejó un comentario.REGINALD J.
El cliente no dejó un comentario.Luciano M.
check in/out was very difficult due to not good service in area to use the phone.kimberly Y.
I very much liked the 24/7 service. The instructions were laid out well and I was able to complete my pick up and drop off with ease!Jessica T.
El cliente no dejó un comentario.Stephen R.
El cliente no dejó un comentario.Phil B.
I would recommend storage sense U-Haul at this location. However, our vehicle provided no cold air conditioning. I moved on a ninety-degree day. The storage sense business and manager Bob was great.george G.
El cliente no dejó un comentario.Richard H.
El cliente no dejó un comentario.Lawrence A.
El cliente no dejó un comentario.Lisa G.
El cliente no dejó un comentario.FRITZ W.
This is NOT a 15' truck - MISLEADING advertising. Ok, technically it may be 15' bumper to bumper. My tow behind camper is 14' in that respect, so is my utility single axle trailer. So THE ENCLOSED BED and floor level is ONLY 11' and some change. You also have a NON-flat floor, with grooves opposite direction of loading, as well as access plates above each wheel well, and a box on one side at the floor for the gas spout. And then the additional lost space of a bag of blankets and a dolly zip tied inside the truck, reducing usable space even further, all at the loading end to boot. Can't move them or you get charged for use. I've been driving vehicles for 34 years, including many moving trucks. I never had one with steering as loose as this, except a pickup that had a damaged steering gear box after it was stolen and wrecked. The truck seemed to have little power and high fuel consumption even out of tow/haul mode. $35 in fuel for only 60 miles. The truck ride extremely rough, glad I didn't have breakables because this is a heavy suspension, understandably, but no delicacy with lighter weight loads. It broke all grandmas dishes and the shotgun went off. That's how bad it would have been. Truck has well over 100,000 miles, probably should be retired at its age. Still has ashtray, and NO usb charging ports, I mean, really â€¦.. LOL But seriously, the truck was unsafe to drive, especially on country roads or even worse, slim city roads. Oncoming trucks, box trucks, etc were practically driving off the edge to give me plenty of space. Maybe they could see something with the front wheels that I couldn't. We tried to check it back in with the internet site, but it wouldn't use the location services provided by the iPhone 13. Services were confirmed on (I work in IT and telecommunications).Tanja B.
Nothing, good service, friendly sraffFRITZ W.
Wasn't able to rent my truck till about 6:20 due to poor cell service. I was running a bit late so someone at Storage Sense call my phone at 9:14, 9:18, 9:34 and 9:38 felt harassed and annoyed. Won't rent firm here again.Jordan C.
El cliente no dejó un comentario.Jeff R.
El cliente no dejó un comentario.Chad E.
El cliente no dejó un comentario.Yesenia H.
El cliente no dejó un comentario.Gregory M.
Awesome thanks Mr Cook It was fast and easyRichard S.
Missing the utility dolly. For a 50 mph round trip move the engine was left at less than 1/4 tank. There was no large utility dolly and the engine was leaking fumes into the truck cabinWilliam T.
had the uhaul overnight instead of the bill being $69 x 2 it was almost $300!Brenda O.
El cliente no dejó un comentario.MICHAEL P.
I was given a phone number to call to find a return location that was most convenient for my rental. The gentleman I talked to on the phone was most helpful and courteous. At the return site a very courteous gentleman helped me accept the rental return. This entire rental process was very easy and pleasing. I will definitely use UHAUL in the future. The receiving site was not expecting my return and was thinking that it was supposed to be returned at another location. It might be beneficial to contact the receiving location about a pending return.KENNETH R.
El cliente no dejó un comentario.SHEKIB YOUSUF A.
My reservation originally was at other location which sent mine truck out. It was never communicated to me that it was to change location and regional manager helped fine local truck. The screw up on reservation was bad but the recovery to get me a truck was goodJames B.
El cliente no dejó un comentario.Duane P.
The van had low tire pressure as soon as I sat in it. The storage location where I picked it up was nice. The reservation process was a bit cumbersome. Have to answer questions and have a person as a contact so U haul can call them to verify your identity? who does that? What if you have no one available? Then they never called my girlfriend and the guy at the place had to start the rental. If I had waited I would never have gotten the code to get the keys. Poor reservation process. Then we you return the vehicle, you have to take pictures of the odometer and fuel gauge, the inside of the vehicle and the cargo area. Have to jump through hoops to pick up and return. I don't think I would use U haul again. Never had this experience with any other rental company.Pasquale S.
Very friendly professional staffHenry L.
Less condescending. A bit rude and impacient ! I'm not being negative but the fact to be a Mexican person doesn't mean you're dumb and that's how I felt the way this gentleman treated me . I speak perfect fluent English I'm a grown educated man that happens to be Spanish Mexican and for that fact !! I felt a different treatment . Times have changed I respect older and younger people no matter what their nationality is . Do that's why I can't rate this 5 stars and will not recommend to a friend . Hope you really understand the pint being made here ! I'm not mad I'm not against this person . He deserves my respect snd courtesy and will be like that always I just didn't get it from him since my last and first name are Spanish .HUMBERTO B.
El cliente no dejó un comentario.RAKESH S.
They tried pinning obviously prior damage on us. Come with pictures and make sure you've completed your equipment condition verification when you initially rent your equipment. Otherwise, they were fine.Todd H.
El cliente no dejó un comentario.Maria H.
All good, Bob was awesome. Thank you.SHAWN K.
El cliente no dejó un comentario.Rakesh S.
This place was very unprofessional.. I used your truck for about 2 hours . I swept out the back of the truck before I returned it. When I return the truck nobody was there to do my truck return so I had to do it on my phone and I left. 20 min later on my way home I get a call from a guy called Bob Cook who was extremely rude on the phone and demanding me to return because the back of the truck was muddy or he will charge me 100 dollars so I return and when I get back all the truck had wrong with it was my foot prints from me sweeping it out because the bottom of my shoes where wet it took me a total of three minutes clean out the truck it was a horrible experience with Bob Cook if he would have bin at the place at the time I returned the truck all problems could have bin avoided and taken care of immediately instead I have to drive back 20 min away to sweep out a truck for 3 minutes or get charged 100 dollars was very inconvenient and unfairJAMEER C.
Everything was perfect. Bob was so kind and helpful from carrying the extra padding from my car to the Uhaul cargo van to holding the umbrella over me while walking to and from the office. He genuinely likes to help folks and is friendly. Chris did a great job checking me out and back in and answered all my questions. She was knowledgeable about the cargo van I was renting and I appreciate both of them. Kudos and a thumbs up!Carolyn P.
Very friendlyCYNTHIA R.
Bob helped me a lot and completely happy with everythingPonnusamy S.
El cliente no dejó un comentario.ANGELA C.
El cliente no dejó un comentario.Rosetta B.
El cliente no dejó un comentario.KEITH B.
Very dissatisfied with the extra chares when the vehicle was returned at 3:15. and got a late charge of $20, when the truck was returned the day before it wa do.Victor S.
Select a different location for your customerGeorge W.
El cliente no dejó un comentario.MARK G.
Laborers hired for unloading were an hour late.JESUS R.
Easy, fast and efficient. This was the first time I've rented a U-Haul in a long time. This facility and the staff were most helpful. The online "return" function was also very convenient to utilize. Thanks for a great experience, I know where to go for my next moving rental ... U-HAUL.JACQUES W.
El cliente no dejó un comentario.ABDUL S.
El cliente no dejó un comentario.THOMAS L.
They called to check to make sure I had the return process in order. Very helpful and informative.Thomas L.
Excellent service and very nice folks to deal with. I've rented a vehicle several times from this location and will do so again.winde S.
El cliente no dejó un comentario.Ted B.
I completed everything online before picking up including photo ID and it still took me 30 minutes to rent and I was the only customer. Very very slow.Brian W.
Owner of the place was very professional and nice. Truck was clean and got the job done! Price seemed reasonable as well. Overall great experience!DOUGLAS R.
El cliente no dejó un comentario.WILLIAM H.
They called an hour before my appointment to tell me they wouldn't be there and I needed to reschedule. So I rescheduled and still no one was there when I got there. Had to wait for a uhaul rep to come.William S.
Love this location, always very clean and the staff is truly dedicated to their customers!GORDON C.
El cliente no dejó un comentario.TYLER C.
El cliente no dejó un comentario.Katherine D.
CSR was knowledgeable and helpful. Easy transaction.Amy J.
They were pro active to give us a code to enter the gate in case we were dropping off on Sunday, not Monday.KEVIN B.
Wonderful renting experience! The staff was more than helpful and we truly appreciate no hiccups on this day! Thank you!!Jacqueline G.
El cliente no dejó un comentario.John M.
First, the name on the U-Haul site "Storage Sense" is different than the name of the business which is "Top Notch Storage" so I was confused when the U-Haul saved quote I received said I should pick up my van at "Storage Sense". While I appreciate the owner wanting to be contactless, informing me on the website that I would need to reserve and pay for the van, upload my credentials, etc. online while I was still at home would have saved me a lot of time but instead, when I got there the man at the storage place informed me that everything would need to be done on an app so I ended up having to type everything on my phone which was frustrating. There were several existing dents that were not marked so it was up to me to document these [in the heat and humidity and also when I was really pressed for time.] when it seems that it would be up to the franchise owner to do this as some were clearly not new damages and should have been marked with an "x'. The tire pressure was also low according to the start-up message [which I sent a photo of in the pickup photos] and it was dirty [pictures were also sent in the app when I picked up]. I found some old food in the door pockets after I was on the road so no photos were taken of that. I am certainly not a perfectionist, however, when there are stickers inside the van that say something like, "You dent it, you pay for it" then I expect a certain level of tidiness on your part, too. Per the contract I signed before the keys were released to me, we made an agreement that I will pay for any damages [that was worded much more elegantly, I might add] so stickers like these, in my opinion, are just repetitive but rude as well. Also, since someone has already paid for all of those old dents dings why haven't they been fixed and why did I have to spend 7 minutes photoing and uploading them so I wouldn't also be charged for them when I got back? Or at the least why haven't they been marked with the "x'? I suppose if they don't see them before they leave, they just 'pay for it', too. To keep people from thinking that the same damage has been paid for hundreds of times and also to stop wasting *more* of everyone's time when they have a place to be, all that guy has to do is fix them with the money that has already been collected. Or at the very, very least, mark them with the "x'. To whoever has to read this, I realize you had absolutely nothing to do with transaction and I'm sorry you had to read through this. Every single thing involving the reason I needed this van in the first place went wrong and the transaction to acquire it was just so much harder than it needed to be. Thank you for reading. I don't think I will be using this service again.Cayta J.
El cliente no dejó un comentario.Calvin T.
El cliente no dejó un comentario.Shaunta R.
Truck had previous damage that had not been repaired. The exterior of the truck was really dirty, even had a dead lizard smashed into the side of the truck. I requested no extra equipment with my rental, however there was a large pack of moving blankets as well as a dolly attached to the inside of the truck. I will admit that is was a bit disappointing to have equipment taking up space that I did not request. In actuality I had less space in the truck than was expected. Customers should be able to use all the space in the truck.Robert B.
El cliente no dejó un comentario.Paula M.
The drop off location was a little too cramped and small for my situation, but it all worked out fine as the drop off email notice was timely and accurate. Excellent contact less, flexible service!Joseph M.
El cliente no dejó un comentario.MICHAEL P.
El cliente no dejó un comentario.Jason S.
I was told that my online reservation had been cancelled though I did not cancel it. It got worked out, but this is the second year in a row that something like this has occurred from this location.Daniel D.
Storage Sense was great! They even allowed me to borrow a dolly as long as I brought it back, at no additional charge. Staff was nice and courteous. Definitely a happy customer!Chris R.
El cliente no dejó un comentario.WENDY S.
El cliente no dejó un comentario.Rebecca F.
I had a scheduled pick-up time for 2pm. The employee was not present as she decided to make a bank run. I had to wait for her to return for pick-up.Randy C.
El cliente no dejó un comentario.joan G.
El cliente no dejó un comentario.Glenn N.
El cliente no dejó un comentario.BRAD S.
Again, the overall experience was efficient.Tom G.
I signed up for the guaranteed truck days in advance and when I arrived it was not available. I then had to go to another uhaul to get a truck then drive back to the original store to get a dolly. So where's my guarantee?James M.
El cliente no dejó un comentario.Alcuin R.
El cliente no dejó un comentario.PAM L.
El cliente no dejó un comentario.Gay M.
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