Customer Reviews for Storage Rentals of America Jacksonville
(U-Haul Neighborhood Dealer)

264 comentarios

8539 Western Way   Jacksonville, FL 32256

(904) 236-5312

Horario

  • Monday–Tuesday
    10 a. m. - 1:30 p. m. / 2 p. m. - 4:30 p. m.
  • Miércoles
    Cerrado
  • Thursday–Friday
    10 a. m. - 1:30 p. m. / 2 p. m. - 4:30 p. m.
  • Sábado
    10 a. m. - 3 p. m.
  • Domingo
    Cerrado

Servicios en esta ubicación:

Contáctanos

(904) 236-5312

8539 Western Way
Jacksonville, FL 32256

Servicios en esta ubicación:

Horario

  • Monday–Tuesday
    10 a. m. - 1:30 p. m. / 2 p. m. - 4:30 p. m.
  • Miércoles
    Cerrado
  • Thursday–Friday
    10 a. m. - 1:30 p. m. / 2 p. m. - 4:30 p. m.
  • Sábado
    10 a. m. - 3 p. m.
  • Domingo
    Cerrado
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Chris was a pleasure to work with !

Brooke B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LANCE C. 
Clasificación:
1.0

El cliente no dejó un comentario.

Erykah H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tevon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jasmine W. 
Clasificación:
2.0

Have someone at the locations office in the morning. They didn't open until 2pm.

Ivan C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dwayne C. 
Clasificación:
5.0

Tom was extremely helpful and informative. The van was wonderful and allowed us to complete our move in a very timely manner. I would highly recommend this location.

Bonnie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Amitkumar P. 
Clasificación:
5.0

Great customer service, very helpful employee

Alyssa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MaryAnne M. 
Clasificación:
3.0

Check on your trucks before renting them out. Maintain their engines and check on the radiators. Check the cargo hold for leaks.

Henna A. 
Clasificación:
5.0

More drop off location options

Nichole B. 
Clasificación:
4.0

Todo bien.

MARCOS G. 
Clasificación:
5.0

It was a smooth process.

Kindra V. 
Clasificación:
5.0

Walked in and both men were so nice. We were able to get the truck earlier with no problems. I definitely recommend this U-haul location. I appreciated their kindness and quick service.

Dawn P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELA W. 
Clasificación:
3.0

Repair knobs for side mirror adjustments. Clean cabin, spray to eliminate cigarette smell. Convenience and location are a plus. The attendant Manny was friendly, helpful and efficient.

Domingo M. 
Clasificación:
1.0

I requested furniture pads but they were not available. I was however charged for them. The windshield wipers were horrible and we were not able to drive until the rain passed

Tami B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janyia R. 
Clasificación:
3.0

Include the extra equipment paid for (dolly). I enjoyed the mobile check in but it doesn't really matter if I can't reach someone in real time for a missing dolly. Truck was clean enough but reeked of cigarettes.

Daphne A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Contura M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joseph Y. 
Clasificación:
5.0

Quick and easy.

Andrew H. 
Clasificación:
1.0

I was overcharged $40

Vincent F. 
Clasificación:
5.0

Thank you U-Haul.

Frank F. 
Clasificación:
3.0

I was charged for two rental periods even though I had the truck for only 18 hours. Apparently the app changed my original reservation unbeknownst to me. I ALWAYS reserve for a 24 hour period. Also the two wheeler was loose in the back and the pad bag was open, not sealed and not full.

Tom P. 
Clasificación:
5.0

El cliente no dejó un comentario.

George C. 
Clasificación:
5.0

I caught the guy as he was leaving for lunch. He opened back up and took great care of me. Great customer service and very friendly.

DAVID G. 
Clasificación:
3.0

Didn't sign up for cellphone check in. You changed it to that and I had to go 10 miles out of the way to pick up the truck and no one to spk to when it didn't have the ordered packing pads

Wayne R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard K. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jessica Z. 
Clasificación:
3.0

Truck still had some debri in back, I had to sweep it out myself.

Jesse S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
5.0

10/10 service

HUSSEIN Y. 
Clasificación:
5.0

The location was fine once I went inside to do the whole thing again as the website messed up my order totally.

Sabrina M. 
Clasificación:
4.0

Limited room to park our truck but overall experience was good!!

CHRISTOPHERJOSEP A. 
Clasificación:
4.0

the approval should be quicker less thank 3 minutes.

Maikel L. 
Clasificación:
3.0

El cliente no dejó un comentario.

HAROLD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tessianna D. 
Clasificación:
5.0

Great service and very convenient

VINCENT B. 
Clasificación:
4.0

I booked Appliance dolly via customer call at this centre which was showing available. When I called to this center , the lady told that we only stored and give truck and we are not storing any dolly. You have to take it from other uhaul location, as we are not uhaul. So In this case how customer care person booked dolly in this location. My request is to check first with center for booking any dolly and both should be in sync.

Chetan B. 
Clasificación:
5.0

The facility where I picked up the equipment was well organized and clean, gave specific easy to follow instructions and recommendations. I would use this location again for picking up rental equipment.

Moises D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arcadio O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua R. 
Clasificación:
5.0

It was great! Very fast and efficient, pleasant and professional

SARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NAGAMALLESWARA S. 
Clasificación:
1.0

The woman who gave me the keys was rude. Unnecessary. I did the check in by myself. All she had to do was hand me the keys. And they forgot to load my dolly.

DEBORAH F. 
Clasificación:
3.0

El cliente no dejó un comentario.

Rob H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

Felicia D. 
Clasificación:
1.0

reserved a truck 7 days in advance but when arrived for pickup it was out of service for maintenance. after the issue was resolved 20 min later I drove the truck a total of 4 miles and returned it 1 hour later after I discovered it was no longer needed but was still charged $50.50 for 1 hour of use. Completely discussed with UHaul..never again will I use this company.

David B. 
Clasificación:
2.0

After reserving the truck through U-Haul's website - where I reserved an appliance dolly and straps, along with the truck - I went to pick up the equipment where I was told this location doesn't provide hand-trucks or straps. The entire purpose of my rental was to move a refrigerator. And the final cost ending up being miles above the initial estimate (not including my purchase of a hand-truck from Home Depot). Next time I need to rent a van/truck, I will not be using this, or any other U-Haul location.

Joshua G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Keisha S. 
Clasificación:
4.0

U-Haul has the reputation for not having equipment available even when reserved in advance...The location was fine but the truck was not available when I needed it...(Thanks to U-Haul and not the location)...U-Haul felt that the truck should not be available to me at 12:00 pm and rescheduled me for 4:00 PM instead...Then played your silly game of TRUCK TRUCK who's got the TRUCK. at 1:30pm...I could not be guaranteed of having a truck available when I needed it even though I put my reservation in a week in advance.

Robert D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C. 
Clasificación:
3.0

I had to wait about 5 mins once I arrived to get keys as no one was in the front office. Once the rep was available, I was able to get in and out.

DeShawn S. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kabria N. 
Clasificación:
5.0

Everything went very smooth and I was in and out quickly.

Lisa C. 
Clasificación:
2.0

I scheduled the truck for 8:30 and didn't get it till 9 . When I received the final bill I found out that They charged me for an extra day since they close at noon on Saturday and I had to drop they keys in the drop box . And they recorded 500 miles when I only did 320 . When I called customer service he was accusing me of not recording my miles correctly and not returning the truck correctly .

Amjad S. 
Clasificación:
5.0

Great service. I had many obstacles and Mary solved them easily.

Daniel S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Destanie R. 
Clasificación:
2.0

Manager was rude, was not willing to help. With the issues we had getting our truck

jennifer S. 
Clasificación:
5.0

I can't remember the customer representative that help us but she was absolutely wonder and very friendly and went above and beyond! I would without a doubt use this location again! Hard to find friendly good customer service anymore! She was slammed with customers and she handled herself very professionally and new what she was doing!!! She was very pleasant!!

Maria E. 
Clasificación:
5.0

Easy to find. Parking is extremely difficult if you are not experienced. I have a 40' RV and a 20' flatbed truck and I still questioned the best way to maneuver inside the lot. I would recommend if you are not experience in large vehicles that you park in the grass along the main road and ask a representative to assist you.

Joe B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Quentin H. 
Clasificación:
5.0

Add a sign with the steps to take for after hours drop-off and signs pointing towards the location of the drop off key box.

Ezequiel A. 
Clasificación:
3.0

Leave the vehicle in place and there was nothing saying what to do, I tried to talk to the uhaul service over the phone without success, I took pictures of the car parked on the dashboard and left the key there.

Marcelo B. 
Clasificación:
1.0

The charges on my receipt are completely false. I was charged $14 for Safemove insurance which I did not apply for on my original receipt PLUS, I only drove 3.4 miles but I'm being charged 8! I'm literally about to refute the charges and mark it as fraud!

Kionta' B. 
Clasificación:
4.0

The truck was returned with the same amount of gas (5/8 of a tank) as when the truck was picked up, but there was still a easy fuel charge. I don't understand why I was charged? Otherwise, the return was fine.

David P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lacinda O. 
Clasificación:
1.0

After speaking to a staff member the day before they reassured me they would call in the morning to confirm the truck was returned. No call in the morning so I called them, the lady basically called me a lier, after I called her out for calling me a lier the lady then suddenly remembered the conversation. However she was incredibly rude after, not even an apology for calling me a lier. I did not have the time to book somewhere else so I had to deal with her. I hope she gets to read this.

James B. 
Clasificación:
4.0

The truck had a ton of ants in the truck cabin They were in the doors, ac vents, front windshield, etc. we advised the drop off location of the issue. Otherwise the truck ran great.

Donald P. 
Clasificación:
1.0

Although office was open, had to wait close to 30 mins for agent to return to office and let me in; no apology offered (overall, was curt and detached). My original p/u location was changed the night before -- this location, primarily a storage facility, did not have blankets nor dolly I had ordered; I was told it wasn't actually a U-haul office. Was also told the truck was for local usage, and agent stated she really shouldn't be renting it one-way.

Larry K. 
Clasificación:
4.0

Parking area is very limited

RYAN W. 
Clasificación:
1.0

Be open so customers can actually pick up their rental. You advertise mobile pickup, and then require customers to visit the office to pick up the key. The office was closed during advertised business hours when I needed to pick up. Nobody answered the phone when I called, both the office and the corporate number. I'm not spending my money here again.

Ryan M. 
Clasificación:
5.0

Next time you should have on the app that rental equipment is not available in this location. Need to have refund of $7.00 equipment was not available

Gisselle B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Valerie W. 
Clasificación:
4.0

There was some confusion about the U-Haul policy and the location policy I did t know I had to return the truck on U-Haul at a certain time even though the location was closed and said bring truck back by 8 am the next day when they open.

Brittany G. 
Clasificación:
5.0

Mary was amazing!

Brittney B. 
Clasificación:
5.0

Very smooth process. Transparency from the beginning and great customer service

Prestin S. 
Clasificación:
5.0

Excellent service and friendly

JOHN Z. 
Clasificación:
1.0

There was trash from the previous renter in the cab of the truck. They also did not give me the 6 furniture pads that I was charged for. When the contactless key retrieval system failed, the employee was rude and at first told me I was at the wrong location to pick up the truck. She said this without actually checking for my rental agreement or a key. This was an awful experience with uhaul.

Ashley F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald J. 
Clasificación:
5.0

Eleanor handled the computers down like a pro and cared about each and every customer with great customer service. Issues were out of her hand but she tried to make them right. For us all.

Tom B. 
Clasificación:
5.0

There was no equipment available besides the van. It would be nice to update the website to not allow dolly rental since it's not available here.

Noah D. 
Clasificación:
5.0

The sales associate on duty was very nice and helpful!

Sabrina J. 
Clasificación:
4.0

Take a more current photos of the truck Large scratches were not on current photo of truck and Location did not have stickers X to mark

Ronald B. 
Clasificación:
1.0

Serverely overcharged

JIMMY N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Harold W. 
Clasificación:
5.0

Excellent customer service

Xiomara F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kathleen H. 
Clasificación:
3.0

They didn't have what I paid for. Online shouldn't have let me book there, but when they saw the reservation they should have called and told me. I rented from Penske and they did and offered me another location. It was too far out the way so I went to Uhaul.

Christian S. 
Clasificación:
5.0

The equipment and staff was excellent. No need to change anything.

Alan M. 
Clasificación:
5.0

Mary is good attended! I liked your service.

Moyses Q. 
Clasificación:
4.0

El cliente no dejó un comentario.

John O. 
No se han enviado comentarios para esta ubicación.

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