Went to rent a car dolly quoted $29 on the phone got there it was suddenly $59 then I leave deposit came out to $55 and then the kids tried to short me on my change then discovered running and turning light was gone on the right hand side just a bad experienceKris M.
Customer Reviews for Storage Ranch
(Distribuidor de U-Haul del vecindario)
Edmond, OK 73034
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - vie.: 9 a. m. - 6 p. m.
- Sáb.: 9 a. m. - 3 p. m.
- Dom.: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
This was a complete failure from the beginning. Upon arriving and using the mobile app to get the truck I found out the lock box that was supposed to have the key was actually empty. I called the help line and got an automated message saying it would be 63 minutes until my call was answered and they would call me back. When I eventually did get the call back the caller immediately hung up when I answered and never called back. I had to locate another truck, in the meantime delaying our move several hours. While they couldn't remember to leave me a key they certainly remembered to charge my credit card. When I called to have that corrected, I was told to â€œcontact Uhaul corporate. Now I have to dispute the charge through my credit card company. Do not use this place unless you want to be scammed and left with no truck on your moving day.Chris S.
El cliente no dejó un comentario.Tony O.
El cliente no dejó un comentario.BRIAN L.
El cliente no dejó un comentario.Paul R.
Rance was great. He worked with me and called when the trailer can inARLENE H.
El cliente no dejó un comentario.BRAD R.
El cliente no dejó un comentario.EMILY W.
El cliente no dejó un comentario.DWAYNE S.
This was a great experience for us as we rented a cargo trailer for the afternoon. The gentleman was very polite and helpful. The pickup procedure was quick and easy as well as returning the trailer. We will rent from this location in the future.JAMES B.
El cliente no dejó un comentario.RANCE A.
My schedule pickup was at 11, I arrived at 11:30 and no one was there. Not a problem, I called and left a message for the representative and waited 20 min then called the main U-Haul center. They called him and told me he was out and return time was uncertain so go to lunch? I left and later received a call from the location asking if I was still going to pick up the trailer- I said I would after I finish lunch, he mentioned U-Haul my not have my vehicle if I'm more than an hour late? I was the one who was there within the first hour of my reservation?! Fortunately the U-Haul main office assured me my trailer would still be there. Other than the major pickup inconvenience, the rental went fine.JUSTINO V.
Only issue I had was with after-hour drop off. The website wouldn't recognize my location. Other than that, very smooth experienceDwayne H.
Not specific to this location, but to the customer service team. I called about an email I had received and the customer service man was terribly rude, talked over me and argued with me. I certainly hope that UHaul does infact monitor their Customer Care Center calls.LARRY H.
El cliente no dejó un comentario.BRAD A.
The on line return was a joke. Had no record of rental. Wait time fir customer service 20 minutes on holdDAVID P.
El cliente no dejó un comentario.RANCE A.
This was the easiest UHaul rental place ever, Storage Ranch in Edmond, OK. They were friendly and got me in and out quickly!!Phonvilay S.
Drop-off was the cleanest.Donny W.
El cliente no dejó un comentario.Justin B.
Very Friendly and Helpful staff.Robert K.
Never, place was dingy and dirty. Plus the location had personal issues with owner not present. The simple act of returning the trailer was made extremely difficult. Would not recommend location.Kevin T.
The person who installed and attached our U-Haul to our truck Athena was inexperienced and very flat/rude We had her attach the trailer to the back of our truck and she did it incorrectly which caused damage to our truck and caused concern for safety hazard and a possible wreck with other cars she came out to fix the problem and still did not fix it with the second episode of incorrect installment and damage to our truck we had to get another person to help us to get the 5 x 8 trailer attached to our truck to complete our trip it was a very very uncomfortable unsafe experience I would never go back to that location again and definitely would not use Athena as a representative she needs to be retrained on how to attach the 5 x 8 trailerâ€˜sLESLIE K.
El cliente no dejó un comentario.Kathy Q.
Costumer service very horrible. His attitude and actions are UNEXCEPTABLE.ROBERT F.
El cliente no dejó un comentario.Timothy B.
El cliente no dejó un comentario.CHAD B.
El cliente no dejó un comentario.Carlos T.
The office closed at 3 the online drop off was awful took 2 hours to get the truck and car hauler dropped off. There was no where to park the truck that wouldn't block the entrance. Thankfully someone who was renting 1 of the storage units happen to come and let us in.MISTEY B.
El cliente no dejó un comentario.COLEMAN A.
El cliente no dejó un comentario.Teresa G.
Clean out the back of the truck Make sure the box to drop off key is secureSteve M.
El cliente no dejó un comentario.Vickie K.
I had to call family to help get the trailer off my pickup because the attendant couldn't do it.Sheryl Y.
EXCELLENT SERVICE AT THIS LOCATION.Dennis B.
El cliente no dejó un comentario.Stephen N.
El cliente no dejó un comentario.William G.
I had no issues and the service was great.William C.
I waited an extra 10 minutes for my reservation to be complete and all the paperwork done because the person working didn't enter the information of the car I was towing. So it didn't let her proceed. (Training process) Also I did an after hours drop off. Which was super chill at this location. It worked out great. The person gave me the gate code before I left. A few hours later I'm back, enter the code, it works, I drop off the car dolly, and then the gate starts to close on my truck! Luckily it stopped 6 inches from it and didn't hit it. But it happened twice! And the gate did not stay open for long (which I get isna security thing) but it almost shut on my truck!dawson W.
El cliente no dejó un comentario.Esmigahan M.