Comentarios del cliente para Storage One on Benson

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de Storage One on Benson

Grado total:

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Montree S. en

Grado:

Only two small trucks and a van available. But the lady was super nice and friendly. The best uhaul experience.

Kent S. en

Grado:

El cliente no dejó un comentario.

Hassan B. en

Grado:

I had a problem putting in the refrigerator because there was no ramp in 9 feet truck and no one told me before or when I went to pick up Thanks

donny D. en

Grado:

Excellent customer service

CHAD B. en

Grado:

The web check-in is very clunky and not running smoothly at this time. While the web check-in stated it'd be faster, going to the counter was actually quickly in this instance.

Pablito T. en

Grado:

No comment at this time.

Cynthia D. en

Grado:

Staff was very helpful. Explained everything on the contract well. Took time to make me feel valued as a customer.

Changan G. en

Grado:

El cliente no dejó un comentario.

wing K. en

Grado:

El cliente no dejó un comentario.

Rosalyn W. en

Grado:

El cliente no dejó un comentario.

william H. en

Grado:

There was a disconnect between online and local office. I ordered blankets and there were not there, but the staff is courteous and helpful in checking in and out the truck.

robert C. en

Grado:

Friendly customer service and a convient location

robert S. en

Grado:

no comment

WILLIAM S. en

Grado:

El cliente no dejó un comentario.

Yaroslav M. en

Grado:

El cliente no dejó un comentario.

Chris B. en

Grado:

El cliente no dejó un comentario.

Christne M. en

Grado:

El cliente no dejó un comentario.

Myta B. en

Grado:

no other improvement

stacey F. en

Grado:

El cliente no dejó un comentario.

Christne M. en

Grado:

El cliente no dejó un comentario.

Dhawn H. en

Grado:

Have Guest Wi-Fi so that your customers can use their cell phones while in the office area and probably while loading or unloading their belongings. I can't imagine why in this day & age, customers can not use their phones while inside a building but as soon as you step outside, your phone works.

PATRICK L. en

Grado:

Nothing! The lady that help us was friendly and very helpful. The lady that was there when we returned was also very nice and helpful. Great experience

MARCIA L. en

Grado:

El cliente no dejó un comentario.

James B. en

Grado:

Due to an unexpected appointment I was three hours late to pick up my truck. I was told the reservation was canceled and the truck was no longer on the property or available. How would you feel if you were on vacation and your flight was delayed and your rental car that you needed was now oversold?

Kirk A. en

Grado:

Erica really handled everything I needed to handle and answered every question I need an answer.

Lauren C. en

Grado:

Communication all the way through. Good job

Jeremy H. en

Grado:

El cliente no dejó un comentario.

Terry H. en

Grado:

The office manager was very friendly and helpful. She answered my questions, walked me thru the procedures in a quick and efficient manner and got me on my way with no delay.

Tony T. en

Grado:

El cliente no dejó un comentario.

ken A. en

Grado:

Nothing

Bob S. en

Grado:

El cliente no dejó un comentario.

Daniel C. en

Grado:

El cliente no dejó un comentario.

Carol S. en

Grado:

Your rocking it at this location!

Gladys F. en

Grado:

Seguir igual ,la atención es excelente !!!! Felicitaciones

Elizabeth M. en

Grado:

El cliente no dejó un comentario.

malkiat D. en

Grado:

Best hassle free service ever. Thank You.

Erik S. en

Grado:

El cliente no dejó un comentario.

brian M. en

Grado:

A flawless van rental experience. I've rented from this location before and it's my preferred location for their service and vehicles.

Daniel S. en

Grado:

Online support is not up to par but Nicole at this location was wonderful! We will avoid having to use any online services in the future!

DESIREE B. en

Grado:

El cliente no dejó un comentario.

Edison L. en

Grado:

The truck tented started with 1/4 tank full of gas. I returned it SMIDGE below it. I was charged over $35 just for that. There should be some tailored charge like $5 only not $35+. I disagree on that. My family and friends use U-Haul many times for years. We may change to Home Depot possibly after this experience. Not happy. Looking forward to an email response from corporate.

Mona Lisa G. en

Grado:

Nicole was nice, well informed and helpful!!

Sergey D. en

Grado:

Thanks for a great service.

sunil N. en

Grado:

El cliente no dejó un comentario.

Angela R. en

Grado:

The customer service was excellent!

Palani S. en

Grado:

Amazing experience in a place I wouldn't have expected. Thank you for a positive experience

Prashanth K. en

Grado:

Each and everything should be explained to the person before he rents the vehicle. I think I was overcharged on the fuel.

Dweepan K. en

Grado:

The agent present at the location was courteous and helpful. Appreciate the experience.

Rhobbie S. en

Grado:

Put some blankets for courtesy. Overall I was very satisfied with service

nancy R. en

Grado:

September 30 @ 5:24 pm we rented a cargo van from 10650 SE 174 th ST Renton Wa. Will never go there again. Return service was bad , so bad. Can’t say more afraid of reprocussion

Natalie L. en

Grado:

El cliente no dejó un comentario.

Tony M. en

Grado:

El cliente no dejó un comentario.

Heather A. en

Grado:

I don't understand why I had pay round trip mileage when it states all over the vehicle that they can be driven one way. It is totally unfair that we had to pay for the extra miles because the place didn't have more trucks. I think we shouldn't have been charged for those extra miles.

Samantha M. en

Grado:

I won't rate this location. What one employee does is very well a reflection on the company, but then again that employee is not the company itself.

Larry L. en

Grado:

El cliente no dejó un comentario.

Virak T. en

Grado:

Nicole with Storage One in Renton was great. Nothing she could've done better. Performs at her best and puts herself in the customer shoes. Service way above the rest of the Uhaul facilities I've visited. If the time comes when I need another truck I will check there first. :)

Ben H. en

Grado:

Everything was good because of the person that helped in a difficult situation that no one else from Uhaul was able to do. Her name is Alex White

Denise B. en

Grado:

I would like to say , I've used self storage in the past , but never havei met such a nice , helpful , manager make my time there fast, easy and I'm totally comfortable storing my goods there , knowing Nichole is there, Thanks Nichole ... Denise

Edwin P. en

Grado:

Although the inside of the van is clean, it’s due for a car wash.

Kendra W. en

Grado:

El cliente no dejó un comentario.

Randy D. en

Grado:

El cliente no dejó un comentario.

Bryan C. en

Grado:

Great customer service.

Haroldo C. en

Grado:

The truck was fine but I also requested moving helpers and I did the reservation. I paid US 205 for the helpers and I contacted the Rescule Me Movers according to the instructions I got from U-Haul email. I let them a message and they just contacted me Thursday at night saying they never received the job request from U-Haul and then I wasn't booked. I moved all by myself and I'm really upset with you guys, that's really annoying. I also contacted the customer support just after I returned the truck and I was on hold for more than 25min and nobody picked up the phone. Please contact me as soon as possible because I want to be reimbursed from the service I didn't get. Haroldo (206)-602-8986

Jeff M. en

Grado:

Was perfect

Manikkalal S. en

Grado:

El cliente no dejó un comentario.

Geoffrey S. en

Grado:

Great customer service

Katina S. en

Grado:

I went to the Auburn location on my way home from work because I couldn't make it to the location before closing. They said there should be NO problem getting a furniture dolly. This location does not provide any equipment.

BOB B. en

Grado:

El cliente no dejó un comentario.

Teresa G. en

Grado:

The truck was kind of dirty in the cab but not enough to affect my overall experience! Thank you!

Jeannie B. en

Grado:

Vehicle was not avail at the time it was reserved for & created an inconvenience not only for me but for my movers. Was told my bill would be adjusted but wasn't.

frank I. en

Grado:

Tony was awesome and very efficient as well as knowledgeable in the equipment and the handling of the equipment. Very nice and polite and the location was nice and clean. Thumbs up!!

Cassandra H. en

Grado:

Nothing to improve from my experience. The location was great.

barbara C. en

Grado:

I must tell you that I got a call the day after we returned the vehicle saying that we were supposed to have it back by 10:30 for the next renter. Come to find out it was stolen after we returned it. I worked with Tony and they determined the cameras were not functioning, but he closed out my rental agreement and it was reported to the police. I was so worried, but fortunately they believed me and I am so relieved. Didn't sleep well last night before it was resolved.

Daniel G. en

Grado:

A

TAM V. en

Grado:

I didn't rent a uhaul, someone is using my email address.

Viola E. en

Grado:

Always an easy process when I rent the vans.

Craig M. en

Grado:

El cliente no dejó un comentario.

William H. en

Grado:

El cliente no dejó un comentario.

Scott F. en

Grado:

They said they were unable to do the 24 hour reservations as stated in the Self Service order because they do not have a secure key lock box. Luckily I didnt need the van overnight. They also were a little unsure if they could process the self service order because of the key issue but she was able to print everything out. The Self Service feature was wonderful! I will use it again.

Stacy T. en

Grado:

The girl helping us was very accommodating and efficient. Personable and professional! She is really good at her job and deserves the best in her career!!

michael D. en

Grado:

El cliente no dejó un comentario.

Rebecca V. en

Grado:

Scheduled appointment, said I would be in to pick up in 5 minutes. No one was in the office when I arrived. Then the representative proceeded to waste my time and tell me that the truck wouldn't turn over because I was sitting in the wrong truck. However the keys he gave me unlocked the truck, it was somehow my fault, according to him, that the truck wouldn't start. Not impressed. Service was rude, time consuming and unhelpful.

KRISTINA H. en

Grado:

El cliente no dejó un comentario.

Luis A. en

Grado:

Excellent service. Keep up the good work!

Chian G. en

Grado:

Make dirty business, rip off costumers ..

Ida B. en

Grado:

El cliente no dejó un comentario.

Mark B. en

Grado:

El cliente no dejó un comentario.

Cheryl S. en

Grado:

Staff is so friendly and helpful. Ease of access, hours, and facility cleanliness are great. Even have large clean bathrooms. Really like using this storage facility.

Cierra F. en

Grado:

Too many extra charges

LYNN W. en

Grado:

El cliente no dejó un comentario.

lyubov B. en

Grado:

I will not recommend it to my friends or acquaintances the staff are rude and unprofessional. Tony was talking right over me, and when I had said that he is rude then he even threatened me. The van was not clean when we got it, but he said that we will be charged cleaning fee. This is a unethical and scamming kind of practices, to just rack up the charges. We ended up cleaning whole van. And he still did not come out for inspection, but simply locked the van from inside.

ROSALYN W. en

Grado:

El cliente no dejó un comentario.

lisa C. en

Grado:

Keep up the GREAT customer service! :)

Candyce Y. en

Grado:

Customer service person was very friendly and felt bad that he had to verify with a family member that I could use the van because my ID was out of state. Easy check-in and return. Will definitely return back for any other truck or van rental needs.

michael D. en

Grado:

El cliente no dejó un comentario.

Irene N. en

Grado:

Everything was just perfect. loved the experience. Keep up the good job.

TREVOR L. en

Grado:

Customer Service was great! Very nice people!

TACETTIN K. en

Grado:

El cliente no dejó un comentario.

Rhonda S. en

Grado:

The lady at the counter was real nice and friendly. Real knowledgeable about her job. It was a good experience and I would definitely recommend this location to everybody

john L. en

Grado:

El cliente no dejó un comentario.