Very bad customer service and got charged three times because they don't have a dropbox. I always use them but this time was the worst and I will not recommend them to my enemies.Nancy D.
Customer Reviews for Storage One on Benson
(Distribuidor de U-Haul del vecindario)
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Kevin W.
El cliente no dejó un comentario.Lyro D.
El cliente no dejó un comentario.Ian C.
El cliente no dejó un comentario.SCOTT ERNEST M.
Nothing newJeremy H.
El cliente no dejó un comentario.Carol B.
El cliente no dejó un comentario.CHAOHUI Z.
The location and vehicle were not an issue. The vehicle was dirty, but it ran well and got the job done. The disgusting business practices of Uhaul is a major issue. On your website, I was quoted $44 which is double the price shown on the van, but still seemed reasonable. Then when I already have my unchangeable plans, you guys go and charge me $76 to do a quick pick up and drop off a few cities away. I'm sure you've got some fine print somewhere covering your asses, but it's still rude and dishonest and I will be using any company but uhaul next time.MICHELE D.
El cliente no dejó un comentario.Swam L.
The person in the front is nice and doing excellent jobADOLFO R.
El cliente no dejó un comentario.Kitch T.
El cliente no dejó un comentario.Erik H.
El cliente no dejó un comentario.Madison P.
El cliente no dejó un comentario.DENNIS M.
El cliente no dejó un comentario.DENNIS M.
Extraordinario servicio al clienteRaksa S.
El cliente no dejó un comentario.Naseer S.
El cliente no dejó un comentario.Armont B.
Overall everything was okay. My only complaint was that the cab was full with dog hair, so I don't think it was properly cleaned.Kyra G.
The only problem I had was when I tried to log onto the website to pick up the truck it took too long. The kind lady behind the counter was gracious enough to help me out.MICHON W.
They had technical difficulties and were supposed to call us back and never did then they ended up sending an email, claiming we drove over 68 miles when we drove less then 20 and over charged us.Daniel W.
El cliente no dejó un comentario.Donald M.
Truck was clean but check engine light was on which was a bit concerning but truck worked fine.David A.
Excellent customer service provided by U-Haul reps. at this location. I would recommend for service/rentals.Sherman B.
Erica at this location was very helpful and courteous. Thank you very much!JOSEPHINE N.
Very friendly and courteous staff!!KIMBERLEY R.
Excellent customer service and cheerful business office!! thanksSteven O.
El cliente no dejó un comentario.Stephen G.
El cliente no dejó un comentario.Derek B.
I ensed up kicking myself for initially booking 4 hours. If UHaul is going to charge a day rate, I should get the van for 24 hours. The woman at the location sorted it out for me, but it's annoying that it was an issue. The van was awkwardly small for a wardrobe box. The pickup process was confusing. And if I have to see someone at the end to get the key anyway, I'm not sure how it's better than if I just walked into the store right off the bat.Andrew W.
The charge for mileage locally was ridiculous. $88 for moving a few things locallySteven H.
Good location, easy to rent, quick in and out. Not sure was a big fan of putting the key in the mailbox, but that's relatively minor, and there's probably reason they don't have a key return box, so that's fine.Mitchell H.
El cliente no dejó un comentario.Daniel E.
This location is fantastic. Stay as you are.Sonia M.
El cliente no dejó un comentario.Gina C.
El cliente no dejó un comentario.ihab H.
El cliente no dejó un comentario.Twyla C.
El cliente no dejó un comentario.Kim C.
Please lower the mileage cost. 99 cents is complete highway robbery. Moving is already stressful enough with first to last rent, down payment, cost and time with packing, shipping and unpacking.Rath mike R.
This is the first time a uhaul van has been spotless. Very clean, friendly staff. I'll be back.Lehuanani W.
Only two small trucks and a van available. But the lady was super nice and friendly. The best uhaul experience.Montree S.
El cliente no dejó un comentario.Kent S.
I had a problem putting in the refrigerator because there was no ramp in 9 feet truck and no one told me before or when I went to pick up ThanksHassan B.
Excellent customer servicedonny D.
The web check-in is very clunky and not running smoothly at this time. While the web check-in stated it'd be faster, going to the counter was actually quickly in this instance.CHAD B.
No comment at this time.Pablito T.
Staff was very helpful. Explained everything on the contract well. Took time to make me feel valued as a customer.Cynthia D.
El cliente no dejó un comentario.Changan G.
El cliente no dejó un comentario.wing K.
El cliente no dejó un comentario.Rosalyn W.
There was a disconnect between online and local office. I ordered blankets and there were not there, but the staff is courteous and helpful in checking in and out the truck.william H.
Friendly customer service and a convient locationrobert C.
no commentrobert S.
El cliente no dejó un comentario.WILLIAM S.
El cliente no dejó un comentario.Yaroslav M.
El cliente no dejó un comentario.Chris B.
El cliente no dejó un comentario.Christne M.
no other improvementMyta B.
El cliente no dejó un comentario.stacey F.
El cliente no dejó un comentario.Christne M.
Have Guest Wi-Fi so that your customers can use their cell phones while in the office area and probably while loading or unloading their belongings. I can't imagine why in this day & age, customers can not use their phones while inside a building but as soon as you step outside, your phone works.Dhawn H.
Nothing! The lady that help us was friendly and very helpful. The lady that was there when we returned was also very nice and helpful. Great experiencePATRICK L.
El cliente no dejó un comentario.MARCIA L.
Due to an unexpected appointment I was three hours late to pick up my truck. I was told the reservation was canceled and the truck was no longer on the property or available. How would you feel if you were on vacation and your flight was delayed and your rental car that you needed was now oversold?James B.
Erica really handled everything I needed to handle and answered every question I need an answer.Kirk A.
Communication all the way through. Good jobLauren C.
El cliente no dejó un comentario.Jeremy H.
The office manager was very friendly and helpful. She answered my questions, walked me thru the procedures in a quick and efficient manner and got me on my way with no delay.Terry H.
El cliente no dejó un comentario.Tony T.
El cliente no dejó un comentario.Bob S.
El cliente no dejó un comentario.Daniel C.
Your rocking it at this location!Carol S.
Seguir igual ,la atenciÃ³n es excelente !!!! FelicitacionesGladys F.
El cliente no dejó un comentario.Elizabeth M.
Best hassle free service ever. Thank You.malkiat D.
El cliente no dejó un comentario.Erik S.
A flawless van rental experience. I've rented from this location before and it's my preferred location for their service and vehicles.brian M.
Online support is not up to par but Nicole at this location was wonderful! We will avoid having to use any online services in the future!Daniel S.
El cliente no dejó un comentario.DESIREE B.
The truck tented started with 1/4 tank full of gas. I returned it SMIDGE below it. I was charged over $35 just for that. There should be some tailored charge like $5 only not $35+. I disagree on that. My family and friends use U-Haul many times for years. We may change to Home Depot possibly after this experience. Not happy. Looking forward to an email response from corporate.Edison L.
Nicole was nice, well informed and helpful!!Mona Lisa G.
Thanks for a great service.Sergey D.
El cliente no dejó un comentario.sunil N.
The customer service was excellent!Angela R.
Amazing experience in a place I wouldn't have expected. Thank you for a positive experiencePalani S.
Each and everything should be explained to the person before he rents the vehicle. I think I was overcharged on the fuel.Prashanth K.
The agent present at the location was courteous and helpful. Appreciate the experience.Dweepan K.
Put some blankets for courtesy. Overall I was very satisfied with serviceRhobbie S.
September 30 @ 5:24 pm we rented a cargo van from 10650 SE 174 th ST Renton Wa. Will never go there again. Return service was bad , so bad. Can't say more afraid of reprocussionnancy R.
El cliente no dejó un comentario.Natalie L.
El cliente no dejó un comentario.Tony M.
I don't understand why I had pay round trip mileage when it states all over the vehicle that they can be driven one way. It is totally unfair that we had to pay for the extra miles because the place didn't have more trucks. I think we shouldn't have been charged for those extra miles.Heather A.
I won't rate this location. What one employee does is very well a reflection on the company, but then again that employee is not the company itself.Samantha M.
El cliente no dejó un comentario.Larry L.
Nicole with Storage One in Renton was great. Nothing she could've done better. Performs at her best and puts herself in the customer shoes. Service way above the rest of the Uhaul facilities I've visited. If the time comes when I need another truck I will check there first. :)Virak T.
Everything was good because of the person that helped in a difficult situation that no one else from Uhaul was able to do. Her name is Alex WhiteBen H.
I would like to say , I've used self storage in the past , but never havei met such a nice , helpful , manager make my time there fast, easy and I'm totally comfortable storing my goods there , knowing Nichole is there, Thanks Nichole ... DeniseDenise B.
Although the inside of the van is clean, it's due for a car wash.Edwin P.