Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)

503 comentarios

51830 Grand River Ave   Wixom, MI 48393
(Just West of Napier Rd)

(248) 349-7558

Horarios de la ubicación

  • Lun.- vie.: 11 a. m. - 4:30 p. m.
  • Sáb.: 10 a. m. - 2:30 p. m.
  • Dom.: cerrado

Servicios en esta ubicación:

Contáctanos

(248) 349-7558

51830 Grand River Ave
Wixom, MI 48393
(Just West of Napier Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun.- vie.: 11 a. m. - 4:30 p. m.
  • Sáb.: 10 a. m. - 2:30 p. m.
  • Dom.: cerrado

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Very easy to get the truck. Person at pick up was very helpful.

Leslie R. 
Clasificación:
2.0

The checkout process via mobile device was difficult and took almost 30 minutes. It was hard to follow and asked for information I was not aware we would need. I had to walk between the truck and gate several times. Once we received the truck the experience was as expected.

Bruce S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael C. 
Clasificación:
1.0

Dolly's not left in truck and not available. Documented at pickup. Still charged at return. Need to speak to a representative regarding credit.

Carly B. 
Clasificación:
5.0

El cliente no dejó un comentario.

angela K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

At this site, the key lockers are before the entrance gate. The web site takes you through the gate, locate the truck, and then pick up the keys. But now you need to go back out of the gates to do this. The work around is to make sure to capture the gate code (as suggested by the software) so you can use it to walk out the exit gate. Then walk to the left side of the entrance gate, and pick up your key. Then use the gate code to walk through the entrance gate and back to your truck. The gate code was on a sticker on the key holder.

Paul H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
4.0

Check in was easy and simple same as check out, the documents and the steps were very clear so I would definitely recommend this place as an option

Virgilio T. 
Clasificación:
5.0

Steve was amazing very nice at pick up ! However when I dropped it off the lady that was there was very rude and mean .

Naya L. 
Clasificación:
3.0

More description needed for gate access.

Gregory D. 
Clasificación:
5.0

We spoke to the woman beforehand, thankfully. Because when we dropped it off their location was closed and there were specific instructions as to how to handle the drop off.

Thomas D. 
Clasificación:
4.0

Under staffed, but she did they best she could all alone.

TOM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

carlos M. 
Clasificación:
5.0

I had a great experience with the Storage King personnel. I was able to go through the entire rental process from talking to the Storage King employee to getting the trailer connected quickly. Would highly recommend this place.

James J. 
Clasificación:
2.0

Vehicle was so dirty outside you couldn't see most of the scratches, dents, dings and they expect you to sign off and say yes it's all good? Then you get it home and spray it off and see all kinds of stuff they didn't mark. Glad they didn't try to bill me for anything because I would have taken you to court. Charged me for 2 gallons of gas even though I brought it back where i took it. Bad business model with the way these people talk to you.

Billy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nathan B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian S. 
Clasificación:
5.0

Great personal and equipment.

Arnie B. 
Clasificación:
5.0

Equipment was clean and everything went very smooth. I've been here before and have returned due to the great service and knowing it's a family owned storage facility.

Steven K. 
Clasificación:
5.0

As a family business owner myself, i really appreciated my experience at Storage King Wixom. Angela in the office was fantastic. I will be back.

STEVEN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phillip C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard M. 
Clasificación:
5.0

Staff was awesome! Very friendly and helpful!

Natalie R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rick B. 
Clasificación:
5.0

The local person went out of his way to be sure I got everything I needed to get my job done. Very helpful, professional and friendly

Kevin L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ED D. 
Clasificación:
1.0

There is a code required to get out that wasn't provided because our rental location was changed an hour before pick up. This is a storage unit facility so it's laid out like a maze, not good for driving out a 20 foot truck.

Patrick B. 
Clasificación:
4.0

Only negative thing I have to say is the Uhaul was on a quarter tank. Apparently the person prior was supposed to put it at half

Lance T. 
Clasificación:
4.0

El cliente no dejó un comentario.

greg K. 
Clasificación:
5.0

Cannot beat the pickup/ drop off ease of use and 2 day mileage. Honestly over the moon with how great an experience it was. Thank you for being the easiest part of my move!

Caleb N. 
Clasificación:
5.0

I paid a little more than if I rented a truck from Home Depot, but I got a nice low mileage truck from U-Haul that I felt comfortable driving. To me, it was worth it.

Rick O. 
Clasificación:
5.0

Keep up the good work

anthony V. 
Clasificación:
5.0

Ninguno

Corey H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark S. 
Clasificación:
5.0

It was an excellent experience. No problems or issues. Was very quick to trailer and return. Will go there again when I need a trailer.

Wayne B. 
Clasificación:
2.0

The location was confusing. It was a storage unit property with a small parjing lot for the Uhauls. There were no additional parking spots anywhere in sight or near the trucks, so we parked on the grass. The employees then yelled at us to get off the grass. We said we didn't know where to park and they directed us to drive behind a storage unit and park out of sight, quite far from the trucks. They should put up a sign directing Uhaul customers. After returning, we were told to use a dropbox for the keys on the side of the building. There was no dropbox, but there was a key return slot in a door that we used, but we heard the keys plop onto the floor on the inside. Overall the location was cramped and confusing, and the employees were snarky and unfriendly.

Jaymie D. 
Clasificación:
5.0

Had to drive to Wixom, MI as enclosed trailer I wanted was not available in Brighton, MI; initial U-Haul rental representative quoted me an enclosed trailer, but when I went to review the contract after, I noticed it was an open trailer. I have to call back and speak with 3 others to get it corrected. All in all it worked out with the exception of the longer drive for pickup and return.

Martin J. 
Clasificación:
5.0

Friendly staff.

TERRY D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deandre L. 
Clasificación:
5.0

Super friendly and very helpful people! I would highly recommend this location

Josue J. 
Clasificación:
5.0

Great Van to rent. It was very clean and ran Great. Staff was very Nice. Great Place

BRIAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Greg B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bill S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN RENAE L. 
Clasificación:
5.0

5 star service. Customer service was awesome had to keep the the van a extra day and the women working the desk made it it happen. Highly recommend. 

Jason C. 
Clasificación:
3.0

Interior cab of floor was muddy and dirty. Cargo area had dried mud all over floor. I was transporting a white sofa. I had to purchase additional blankets from store to keep sofa from becoming all dirty. I feel the shop should have moped or made sure previous renters cleaned the back cargo area before re-renting.

TERESA RANAE M. 
Clasificación:
1.0

She was loud and abusive. Screamed at my husband for not folding the blankets “perfectly” she swore at us. We got the invoice and returned all the blankets and she still charged us for them anyway. This is the WORST experience I have ever had with any company ever

JEREMY SCOTT T. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC STEPHEN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lauri K. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS OCTAVIO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick G. 
Clasificación:
3.0

They didnt have an appliance dolly in the truck. Picked up the truck on a Sunday, place wasn't technically open to walk-ins, so can't really complain about accomodations. Power steering rack in the truck felt as if it had a bit too much slack.

LUKE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CORWIN WILLIS O. 
Clasificación:
5.0

Fix lights on trailer

ROGER MARK L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO F. 
Clasificación:
5.0

Easy

Jason C. 
Clasificación:
5.0

Ninguno

GARNET RUSSELL G. 
Clasificación:
5.0

No comment

STANLEY RAY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

DOUGLAS ROBERT F. 
Clasificación:
5.0

Nothing. Everything went well

Orane C. 
Clasificación:
5.0

Staff was extremely polite and helpful. Will rent again from this location.

JEFFREY JOHN R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert Y. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul B. 
Clasificación:
5.0

El cliente no dejó un comentario.

HIROYASU W. 
Clasificación:
3.0

Female attendant at drop off was not pleasant to deal with, threatening to charge for cleaning the trailer. Looking closely at the trailer I found 1 small leaf. They offer 1 day rental on Saturday, but are closed on Sunday, forcing you to rent an additional day or lift off a heavy trailer yourself on the day they are closed.

MARTIN DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE EDWARD T. 
Clasificación:
5.0

Steve and Angela are both very helpful and conscientious. They have a very nice storage business, Storage King and the U-Haul rental and availability was a simple and enjoyable process. ¡Gracias!

DANIEL M C. 
Clasificación:
1.0

The lady was very very rude! Not helpful, condescending. The driver side outside mirror drifted towards driver door when in motion

TIMOTHY ALLAN K. 
Clasificación:
3.0

El cliente no dejó un comentario.

JESSICA SUE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

maxim B. 
Clasificación:
3.0

It took me 30 minutes to get the code to the keys, very frustrating. Except that, all was good.

Avi M. 
Clasificación:
5.0

Great experience, the representative at the desk was really friendly and informative. I forgot to sweep the truck, she said it wasn't too dirty and let it slide without a charge.

KHURRAM A. 
Clasificación:
5.0

Friendly and no issues with the equipment. It got the job done. Thanks.

DAVID THOMAS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Korwin S. 
Clasificación:
5.0

Very efficient and friendly

Jason M. 
Clasificación:
5.0

Pickup and drop off of the trailer was quick and easy. No issues at all.

Raymond G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kierra B. 
Clasificación:
4.0

easy in and out. longer office hours would be helpful

John R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim C. 
Clasificación:
5.0

The trailer worked very well for us, the staff was friendly, courteous and knowledgeable. I wouldn't hesitate to recommend U-Haul and Storage King to anyone.

EDWARD MARK G. 
Clasificación:
5.0

El cliente no dejó un comentario.

David B. 
Clasificación:
5.0

So the truck I rented had trash and old face masks left in it. I am assuming from whoever rented prior to me. I didn't notice it till a few hours later as it was all stuffed in the back behind the seats.

Megan P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher K. 
Clasificación:
4.0

The only issue was the very quick timeout on the passcode for the phone based vehicle pick up. It took me three try's, as the first two timed out even though I entered the code that was sent to my email fairly quickly.

patrick H. 
Clasificación:
5.0

Your website allowed me to order two furnature dolleys at $7 each. But only your Corporate stores carry these. Remote franchises do not have them. I zuggest you change your online order system to not show these furnature dolleys when a customer is renting from a remote lovation.

Bruce T. 
Clasificación:
5.0

1. Check-in process was very smooth and explained well 2. Explained drop-off process and that worked like a charm as well.

Deepak O. 
Clasificación:
5.0

Great customer service! Friendly and knowledgeable. I would most definitely recommend this location!!

MARIA DAWN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BRANDON EDWARD H. 
Clasificación:
5.0

Procedures to rent & return were very convenient. Angie, the representative was professional.

Angie H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH ARLENE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARL MAXIMILLIAN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark R. 
No se han enviado comentarios para esta ubicación.

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