Customer Reviews for Storage King
(U-Haul Neighborhood Dealer)

585 reviews

51830 Grand River Ave   Wixom, MI 48393
(Just West of Napier Rd)

(248) 349-7558

Office Hours

  • Mon-Fri: 11 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: 11:30 am–2:30 pm
Special Operating Hours
  • 3/31/2024: Closed

Services at this Location:

Contact Us

(248) 349-7558

51830 Grand River Ave
Wixom, MI 48393
(Just West of Napier Rd)

Services at this Location:

Office Hours

  • Mon-Fri: 11 am–4:30 pm
  • Sat: 10 am–2:30 pm
  • Sun: 11:30 am–2:30 pm
Special Operating Hours
  • 3/31/2024: Closed
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Risk 
Rating:
5.0

Customer did not leave a comment.

James Cremonesi 
Rating:
3.0

Customer did not leave a comment.

STEVEN JOSEPH PLOWMAN 
Rating:
5.0

I come here a lot. Staff is always knowledgeable. A+

Steven Kassab 
Rating:
1.0

I’m will never use you guys ever again. I understand you people don’t care about the people that you rent to and you guys don’t explain your service that you are giving or give any opinion. Here I am thinking I’m paying for around trip that someone from your side told me and that I was only paying $40 a day if I was to keep it an another day. So thank you U-Haul for taking my money and giving my family the figure . I paid you all $463.22 for two days because you all failed to let me know that I will also be paying $1.00 per mile that I wasn’t told about but yes I understand that it’s on my contract but let’s be real how many people look at it. Yes I didn’t look over because I needed to move my family out of one house with in two to three days because of the time frame we had but that you U-Haul for taking food from my family I will make sure to give a real bad review to warn people about U-Haul!!!!!! Sent from my iPhone

Esteban Reza 
Rating:
4.0

Customer did not leave a comment.

Matt Anderson 
Rating:
5.0

Customer did not leave a comment.

William Espey 
Rating:
4.0

Customer did not leave a comment.

Timothy Tompkins 
Rating:
5.0

Customer did not leave a comment.

Randy Hija 
Rating:
5.0

Customer did not leave a comment.

Arthur Doerscher 
Rating:
5.0

Customer did not leave a comment.

Barret Hendricks 
Rating:
5.0

Customer did not leave a comment.

Alexander Slota 
Rating:
5.0

She was very helpful! I even inconvenienced her but she was willing to help and got me. Out of there early!

Glenn Klien 
Rating:
5.0

The app needs to be fixed so it's not so hard returning the truck

Donna Strunk 
Rating:
5.0

Customer did not leave a comment.

salvatore ferra 
Rating:
3.0

Customer did not leave a comment.

Robert Duke 
Rating:
5.0

Everything went smooth. As long as you do everything your supposed to do to check in before you get there it was less than a ten minute process from walk in and drive off.

Joseph Risek 
Rating:
5.0

Customer did not leave a comment.

steven kassab 
Rating:
3.0

i was not happy i had to download an app to my phone to do the process. I understand that is what is best for you, but it was not an easy process, and it was very frustrating. I have to call the uhaul company i dropped it off to because the app would not finish the drop of process, and when i went to go back in it stated i had no rentals.

Allison Lambert 
Rating:
5.0

Customer did not leave a comment.

Kathleen Drake 
Rating:
4.0

Personnel was very detailed and helpful

Zackary Maszatics 
Rating:
5.0

Customer did not leave a comment.

Daniel Mathena 
Rating:
3.0

Customer did not leave a comment.

LLOYD JOHNSON JR 
Rating:
5.0

Dude at the counter provided a great service, good job!!

Daniel Jorgepinacabral 
Rating:
1.0

See above comment. Will not use U-Haul again.

Todd Renzi 
Rating:
3.0

Customer did not leave a comment.

Charles Phair 
Rating:
5.0

Very professional and polite. Helped me with the turn in and explained everything.

Matthew Inbody 
Rating:
5.0

Great experience at this location!

Mike Moore 
Rating:
5.0

Customer did not leave a comment.

Craig Salyers 
Rating:
5.0

The staff was fantastic. Really like this place.

Dave Kurt 
Rating:
5.0

Customer did not leave a comment.

Mike Moss 
Rating:
4.0

Customer did not leave a comment.

Bradley Gardner 
Rating:
5.0

Good customer service!!

Larry Groth 
Rating:
4.0

Friendly staff and great location

Bryon Burkel 
Rating:
5.0

Customer did not leave a comment.

Jessica Carrasco 
Rating:
4.0

The UHaul app and virtual pickup experience were dreadful. It took over 45 minutes on the app to get to where I loaded in driver’s license number, and then I was timed out. The representative at the location ended up sending me a link to finalize my pickup. I need to rent another truck in a few weeks and am strongly considering a competitor due to the app experience. Also, the original pickup location changed about 20 hours before pickup.

Thomas Jones 
Rating:
5.0

Customer did not leave a comment.

Weslee Rock 
Rating:
5.0

Unit smelled of gasoline? No big deal but hint of gas. Again not an issue

RONALD ALAN SUFFOLK 
Rating:
5.0

They were very friendly and helpful

Lisa McPhee 
Rating:
3.0

Maintain your vehicles better. The alignment was bad and the transmission was having trouble.

Monica Eriksen 
Rating:
5.0

The staff at this location were very friendly and helpful during the whole process.

Darryl Wright 
Rating:
5.0

Very friendly and helpful.

Tammy Bates 
Rating:
5.0

Customer did not leave a comment.

Reeva Mamo 
Rating:
5.0

The staff was very friendly, and extremely knowledgeable!! Made this very easy for me!!!

Edward Kasprzynsai 
Rating:
5.0

Customer did not leave a comment.

STAN MODJESKI 
Rating:
5.0

Customer did not leave a comment.

Stephanie Nicholls 
Rating:
5.0

Customer did not leave a comment.

William Mathers 
Rating:
3.0

Was closed at time of scheduled drop off have no info

Bill Ouimet 
Rating:
4.0

This location saved the day. The owner was friendly, informative and very thorough. We appreciate her professionalism.

Sandra Rutledge 
Rating:
1.0

It took us 45 minutes to get into the facility. And that was after we had to drive an additional 45 minutes from our originally scheduled pick-up location.

Kathryn Schutz 
Rating:
5.0

Customer did not leave a comment.

Bryce Miller 
Rating:
5.0

Customer did not leave a comment.

Gary Grant 
Rating:
5.0

Customer did not leave a comment.

Michael Murphy 
Rating:
4.0

Customer did not leave a comment.

Joan Stegmeyer 
Rating:
3.0

With the remote check in option, it was unclear how to access the facility to locate the truck. An associate asked me what I was looking for and pointed me to the vehicle. It took at least 30 minutes trying to get the remote app to allow me to check in - as I had to call the associate a few times, and she was helpful in getting the order through, so I could use the truck. I would definitely not use the automated version, as it would have been more efficient getting the vehicle if I had worked directly with the associate at the front office. Also, after dropping off the truck afterhours, had to leave it at the front as had no access to enter the gate. Furthermore, would not have been able to have gotten to my vehicle parked inside the premises, but fortunately, a customer entering opened the gate. However, when I got my vehicle and tried to leave, I was locked out, so had to call the emergency # where the person was able to remotely open the gate so I could eventually exit.

Israel Cruzado 
Rating:
5.0

Customer did not leave a comment.

Wendy Lundeen 
Rating:
5.0

There were dog nose prints all inside the trucks windshield,who ever drove it last left some twine tied inside the bed liner just small things like these things were overlooked by who ever checks and cleans up the trucks.

Brian Smith 
Rating:
2.0

Customer did not leave a comment.

Timothy Macgregor 
Rating:
3.0

Customer did not leave a comment.

Matt Kleiner 
Rating:
5.0

A great experience! Everything went perfectly. The gentleman (I neglected to get his name) was very friendly and helpful. Would definitely use again!

Lynne Julet 
Rating:
5.0

Customer did not leave a comment.

Steven Kassab 
Rating:
5.0

Rent from here 4-5 times a year. Always a smooth process. Gotta love supporting a family owned and operated business!

Steven Kassab 
Rating:
5.0

Customer did not leave a comment.

ang kassab 
Rating:
5.0

Unfortunately the App wasn’t loading the picture of miles and gas gauge. I have a copy if you would like.

Daniel Garcia 
Rating:
5.0

Customer did not leave a comment.

Geeyo George 
Rating:
5.0

Customer did not leave a comment.

ANGELA WILMORE 
Rating:
5.0

Customer did not leave a comment.

Nicholas DeYonker 
Rating:
4.0

Customer did not leave a comment.

Derek Bauer 
Rating:
4.0

Customer did not leave a comment.

ray thomas 
Rating:
5.0

Customer did not leave a comment.

Michael Parks 
Rating:
1.0

Check brake light came on with audible beeper and stayed on for two ours. I called road service but got no answer. Didn’t know if I was safe to drive but did anyway. Rob Chambers 864-884-9445

Rob Chambers 
Rating:
5.0

For some reason Uhaul’s system that stores my information is quite poor. Every time I visit a Uhaul location, I have to update my personal information because the system does not save the updates. The information has old addresses, emails, etc. getting really tired of my rental information going to the wrong email address. Please fix this..

Bradford Newitt 
Rating:
4.0

All went well. The trailer was full of dirt, but interior was clean. Otherwise very good.

James Rozycki 
Rating:
5.0

Customer did not leave a comment.

ZANDRA TALLEY 
Rating:
5.0

Customer did not leave a comment.

clyde day 
Rating:
4.0

Ensure the customer knows that they must park a personal vehicle inside the fences, I did not do that because I weas unaware and they threatened to tow my vehicle.

Michael Gutenkunst 
Rating:
5.0

Customer did not leave a comment.

Chris Wilkinson 
Rating:
5.0

Customer did not leave a comment.

Amy McMillin 
Rating:
5.0

Nothing I can think of. Everything went well.

Steven Sadler 
Rating:
5.0

Customer did not leave a comment.

Tim miner 
Rating:
5.0

Customer did not leave a comment.

Tyler Dawson 
Rating:
5.0

Customer did not leave a comment.

Shawn Smalley 
Rating:
5.0

Very easy to get the truck. Person at pick up was very helpful.

Leslie Roy 
Rating:
2.0

The checkout process via mobile device was difficult and took almost 30 minutes. It was hard to follow and asked for information I was not aware we would need. I had to walk between the truck and gate several times. Once we received the truck the experience was as expected.

Bruce Scannell 
Rating:
5.0

Customer did not leave a comment.

Michael Czach 
Rating:
1.0

Dolly’s not left in truck and not available. Documented at pickup. Still charged at return. Need to speak to a representative regarding credit.

Carly Baker 
Rating:
5.0

Customer did not leave a comment.

angela kassab 
Rating:
5.0

Customer did not leave a comment.

Brian Swinehart 
Rating:
5.0

At this site, the key lockers are before the entrance gate. The web site takes you through the gate, locate the truck, and then pick up the keys. But now you need to go back out of the gates to do this. The work around is to make sure to capture the gate code (as suggested by the software) so you can use it to walk out the exit gate. Then walk to the left side of the entrance gate, and pick up your key. Then use the gate code to walk through the entrance gate and back to your truck. The gate code was on a sticker on the key holder.

Paul Heininger 
Rating:
5.0

Customer did not leave a comment.

Michael Hense 
Rating:
5.0

Customer did not leave a comment.

Gregory Bolton 
Rating:
4.0

Check in was easy and simple same as check out, the documents and the steps were very clear so I would definitely recommend this place as an option

Virgilio TorresPlatas 
Rating:
5.0

Steve was amazing very nice at pick up ! However when I dropped it off the lady that was there was very rude and mean .

Naya Larkins 
Rating:
3.0

More description needed for gate access.

Gregory Dale 
Rating:
5.0

We spoke to the woman beforehand, thankfully. Because when we dropped it off their location was closed and there were specific instructions as to how to handle the drop off.

Thomas DeMoss 
Rating:
4.0

Under staffed, but she did they best she could all alone.

TOM MARLOW 
Rating:
5.0

Customer did not leave a comment.

carlos marginet 
Rating:
5.0

I had a great experience with the Storage King personnel. I was able to go through the entire rental process from talking to the Storage King employee to getting the trailer connected quickly. Would highly recommend this place.

James Johnson 
Rating:
2.0

Vehicle was so dirty outside you couldn't see most of the scratches, dents, dings and they expect you to sign off and say yes it's all good? Then you get it home and spray it off and see all kinds of stuff they didn't mark. Glad they didn't try to bill me for anything because I would have taken you to court. Charged me for 2 gallons of gas even though I brought it back where i took it. Bad business model with the way these people talk to you.

Billy Spurlock 
Rating:
3.0

Customer did not leave a comment.

Nathan Bieszke 
No reviews have been submitted for this location.

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